Joe T.
Google
Stayed at The Sparrow February 12th thru the 15th. The hotel has a great location, comfortable bed, and friendly, helpful staff. Otherwise, it was one of the most unpleasant hotel experiences I've had in quite some time. The room had no closet, no microwave, and a sliding barn door (which was not adjusted properly and made it very difficult to open or close) for the bathroom.
Upon our arrival I paid additional for parking and was given a reserved spot for the duration of our stay. Parked and went into the hotel only to find the elevator was inoperable (it was working the following day and then broken again for our checkout). Carried all our luggage up 3 flights of stairs. Again, the bed was quite comfortable but very tight quarters. There are no bedside tables, and you can't even walk around to the left side of the bed as it is 4 inches from the wall. Went to bed only to be woken up at 4:30 am due to loud noise from construction across the street (would have been nice to know there was ongoing construction).
Arrived back at the hotel that night only to have another vehicle parked in our reserved space (that I paid for). Told the front desk and they had me park near the lobby where the parking is extremely tight. That night someone on our floor was having a loud party that went on well past midnight (we are right next to Boise State after all). Next night we arrived back at the hotel and not only was our reserved spot still occupied but there was no parking near the lobby either. I temporarily parked off sight and walked back to the hotel to speak to the front desk. When I walked back to the hotel luckily a spot near the lobby had become available, I ran back to my car and quickly got back to the hotel so I wouldn't lose the newly available parking spot. Thankfully, no loud parties this night or loud construction waking us up at 4:30 in the morning.
Went to put our luggage in the car and checkout, once again, the elevator was inoperable. Had to carry our luggage down three flights of stairs. The hotel staff were wonderful to deal with, and they did remove the parking charges. Other than the staff and location, I honestly don't understand how The Sparrow received as many positive reviews as it has. I feel like we should have been warned of the ongoing construction and the loud party should have been broken up way sooner than it was. The hotel is quite small so the staff should have been aware of the noise regardless of complaints from others.