The Springs Resort

We were extremely pleased with The Springs Resort and had a wonderful stay. Our room was very clean and comfortable. We both had massages and both Erin and Amy did an amazing job. And the pools were just so relaxing and wonderful. It was nice to be able to go any time day or night. We loved being able to relax in the adults only wellness area where it was less crowded and more quiet. We also liked the variety of temperatures of the water in the various pools. We appreciated the ease of the wristbands to get into our rooms and through the gates. We truly can’t wait to go again.

Went for a girls weekend trip and had a blast. We really enjoyed the complimentary wellness classes like aqua yoga, aqua sound bathing and restful recharge. Patty and Elisa made the aqua yoga such a cool experience and it felt so good! The spa was phenomenal, Lisa gave me a massage, probably the best I’ve ever had. The town of Pagosa Springs had delicious restaurants and had everything we needed. Such a fun experience and I’m looking forward to another girls trip!

My girlfriend and I recently took an amazing couples trip to Pagosa Springs with two other couples, and The Springs Resort & Spa exceeded every expectation. From the moment we arrived, it felt like we'd stepped into a perfect oasis of warmth and tranquility. The highlight was definitely the geothermal pools—over 50 of them, all fed by the incredible Mother Spring (the world's deepest geothermal hot spring!). The waters were perfectly warm, mineral-rich, and so incredibly relaxing. We spent hours soaking in different pools, chatting, laughing, and just unwinding together. The variety of temperatures and settings made it easy to find our favorite spots, whether we wanted something steamy and intimate or a bit cooler with river views. It was the ultimate way to bond as a group without any rush or crowds ruining the vibe. What really elevated the experience was the outstanding customer service. We had the pleasure of meeting LeLe, the pool engineer, who took the time to give us a wonderful guided tour of the grounds and spa areas. She was knowledgeable, friendly, and genuinely passionate about the resort—her enthusiasm made everything feel even more special. She showed us hidden gems and shared tips that made our visit unforgettable. Overall, this was one of the best group trips we've ever had. The combination of stunning geothermal pools, serene atmosphere, and top-notch hospitality made it pure magic. If you're looking for a romantic or fun couples getaway with friends, The Springs Resort is an absolute must-visit. We can't wait to go back!

Upon arrival to the resort we were checked in by Rebecca who was incredibly kind, patient, and thorough when going over the amenities, discounts, pool house open and closing times, where to change out robes and towels. She was incredibly inviting and helpful. Our room layout was wonderful with nice views however, it was a little dirty upon arrival but it didn't change our thoughts on wanting to rebook and take another trip here one day.

Stayed at The Springs Resort in November. Beautiful pools with many to choose from providing different temps and different vibes. The rooms are well-appointed and clean. The robes were plush and very useful! Christina Martinez welcomed us and let us know about all of the amenities. She was thorough and personable! Had the piña coladas at the outside bar: delicious! Cyndy was a wonderful bartender and ambassador for The Springs. You can tell these folks care about providing a great experience. Thanks for the wonderful service!

We have been coming to the Pagosa Springs Resort for years, and each time we find something better about the experience. We love the new building and new pools—we had heard about them, but they were a great surprise to actually see. The whole trip has been outstanding. Shout out to Christina Martinez, who helped us from the first minute we got here and made our trip memorable.

We were gifted a certificate here as a wedding gift from friends! OMG!!! I definitely recommend this place. It was amazing! I absolutely loved it here it was lovely. I can say enough good things about this place! I definitely will be returning to this place. So many pools to choose from and so many temperatures as well. The waitress and waitresses were excellent! & Very attentive. Phenomenal customer service!! They also have a spa here, sadly I couldn't purchase anything because half of the product has lavender and im allergic to it and everything in the room was lavender as well. Definitely recommend bring your own shampoo etc.. if you are allergic to lavender. The views at night are beautiful. So relaxing here, I'm super glad they have the adults only section, although some adults need to be mindful about the adult Quiet areas!!! Definitely a yearly trip for sure! Thank you everyone! For making us feel welcome and for the professional/excellent customer service!!!

Beautiful Resort. Great food. Really great staff. Christina Martinez did an excellent job at making sure our stay was amazing and very enjoyable. Definitely ask for her. It was my husband’s birthday and it was a beautiful way to spend the night soaking under the stars. I would definitely recommend.

Great spot to get away, check out the barefoot grill, the cheese fries are a nice snack while you relax

Loved it had a great time. Staff is nice and friendly especially christina Martinez she was amazing.

Great place to stay, Pagosa Springs is the best! Service was fast in an instant. There were a lot of springs there. Dogs were allowed, which was great. The rooms were clean, the bathroom was clean. Some workers were very nice and supportive! Day one. We checked in. It was pretty fast pace. In an instant we were assigned room 211. The room was clean, well prepared, and its spacious. Day two, we went to the springs. It was very peaceful during 12 AM, so, we went there. The workers change the temperature efficiently and they were very nice and supportive. Day three we checked out. The service was fast. The room was cleared out. I would visit this place again if I had the chance. Thank you inn keepers for helping us get directions. Service +5 Environment +7 Quality +6 Vibe +5 115 / 100 Rated this 5+! Great place to stay.

I had never been here before and arrived at night when it was dark and it was kind of hard to figure out where to go. There is parking close to registration they give you a map and recommend closer parking to your room. I ended up being able to park right outside my room. I did get a text at about 10:45 PM after I checked in which I think was just an automated text, but that is way too late to be texting. They give you a water bottle for the water stations around the resort and you can change out your towels and robes as much as you want if you go to the registration desk. I loved all of the different Hot Springs and it's so pretty with the river right there. I ate at the little café a couple of times and it was fine, but it would've been nice if they had a nicer sit down restaurant on site. I saw some people getting drinks from servers while they were soaking, but no one approached me.I did the sound bowl class and really enjoyed that. I will definitely be back!

I stayed here with my partner for his birthday in May 2022, so my experience is a bit older but I only just made my Yelp account yesterday so bear with me. We stayed at the resort itself for two nights. That gave us unlimited access to the springs and access to the private springs that were only for guests of the resort. Each spring has a different temperature and a slightly different mineral composition, so you get a different experience with each one. We took a dip in each spring and they were all so amazing. We truly got to relax here. Something important to note that I didn't think about beforehand: take off your jewelry before you go out to the springs! I have a sterling silver ring that tarnished in the springs, but I was able to clean it when I got home and it looked completely fine after. The resort rooms themselves were nice. You got a complimentary robe (not to keep) that was very fluffy and comfy. Our room had a conjoining door to the next room over, and the people in there were super loud one night. They didn't quiet down until 2am or so. I guess that's what you get when you stay in a hotel, though. We lost power that same night - the whole grid was down, so not the resorts fault. It came back on an hour or two later. The food wasn't the best. We got the crepes at the breakfast spot next to the springs one morning and they were just alright, but not worth the price. For lunch we got the burgers from the place on the grounds and again they were too expensive for what they were. If you're looking for food options, there are plenty of restaurants nearby that are fantastic. Even though the food wasn't great, the springs themselves made up for it in the end. I had an amazing time. Everything was clean, and even though it was hot out the hot water felt amazing. This was one of my favorite trips and I definitely want to go back someday.

This was quite possibly one of the greatest experiences we have ever had. The resort was very calming and had a lot of activities for guests to partake in including the likes of polar plunge, water yoga, sound bathing, and more. I highly recommend doing the warrior plunge-- not only is it a shocking experience, but it is also very spiritual within yourself. We had an amazing room and staying on site to experience 24 hour access was the way to go. The service is phenomenal and all of the staff is extremely friendly. We never had to wait for anything! We plan on returning soon!

Lovely hot springs with many pools and great staff. Drinks are spendy so plan accordingly.

This is the best Hot Springs in Colorado with over 25 pools, and temperatures ranging from cool to hot to very hot. The resort focuses on wellness, relaxation and health (good sleep). A resort stay is very pricey, but you get what you pay for. The rooms are large, comfortable and quiet. Well appointed. A large luxurious bathroom with several showerheads. Comfortable bed. Robes and towels provided and exchanged anytime you want. Filtered water readily available. The hotel guest's area of the hot tub or pools was the best - quiet, and much cleaner than the main day area. Plus,over 21 only. The resort is showing some signs of aging, with mineral deposits on all of the spa/pools. and some of the room furniture is showing some wear as well. Overall, I good relaxing experience and a comfortable rest bit.

We had a really lovely stay at the Pagosa Hot Springs resort. It's really wonderful when you stay at the hotel because you can access the outdoor pools 24/7. Everyone we encountered was super helpful and super friendly from the staff to the other guests at this resort. The people at the café are really kind. I have celiac disease and I'm allergic to milk so in the morning I was able to have hot coffee with almond milk and Stevia, which is a super plus and I was able to have gluten-free toast with avocado and scrambled eggs. It was so nice to be able to have a coffee by the fire And do the pool both late last night after 9 PM when the public had left and you could see so many stars in the sky it was very, very, very romantic and we had just two alcoholic beverages from the bar and they were so strong. It was amazing. The drinks were strong. They were good. and it wasn't expensive at all. It was very inexpensive. We spent altogether for our room 591 one with taxes and everything we booked it last minute for our road trip and we did bring our tiny Toy Poodle puppy. I think we will be back and stay at least two nights and try to eat at that restaurant that's across the bridge but we're only gonna be eating at the resort not that restaurant across the bridge or not going anywhere else oh we ate at the pizza place. it was really good. It was Rosie's pizzeria. They had vegan cheese and gluten-free pizza. It was really good. We did forget our flip-flops, but we were able to find some like shot shower shoes at a Family Dollar on the way there.

This is an incredible, unique, and extraordinary resort. The hotel service and reception were very nice and helpful. Specifically, the night shift manager, Day, made for a pleasant visit. The spa hot spring pools are over-the-top relaxing! The rooms are nice and located close to just about everything in town. The resort is also close to Wolf Creek ski resort, so my daughter and I were able to get in our first runs of the season.

The Springs Resort and Spa was a wonderful experience. The springs were revitalizing and the staff is very friendly and welcoming. We really took enjoy our relaxing time with the springs, and even join in on a group plunge that was hosted by the resort. I would recommend checking out the resort if you're ever in the Pagosa Springs area.

It was a AMAZING place to relax and enjoy my self, the crepes were delicious, the pool was HUGE, and the beds were comfortable, the Mexican place was delicious and a 5 minute walk. Would recommend

I have to say the place is pretty amazing. It's a Disneyland of Hot Springs with a variety of temperatures in each little hot spring. it's not the cheapest that's for sure about $76 to get in, robe rental is $20 then for a small locker 13 they say you can trade your robe in as many times as you want, but the kids at the counter make you feel horrible for doing it so I only did it once staff there could be better that's for sure. Other than that, I had a wonderful time hanging out in all the different tubs they close about 9 o'clock at night.

What a fun activity for out of town people!! We had a blast doing the day pass and trying the different kinds of hot springs! The staff was super friendly and made us feel welcomed! We pre-purchased our tickets and had the best time! My only issue is the pictures on the site don't look like the actual place. But regardless it was still fun!

We arrived very late in the evening and were happy to have access to soaking even at that time. Staff were all wonderful. We had crepes in the cafe and those were very good. I have mobility issues and wanted to go to the river but wasn't sure I could get out on my own and then back up all those other steps. That last step into the river must be a big drop because I watched several people take it and basically fall in. One person hit the rocks on the edge and needed first aid. I will definitely return and hopefully stay longer.

Had a great time taking an evening for self care by hitting the springs for my first time. The pools all have their own vibe and I learned the temperatures vary from day to day as they are natural springs. Had a couple mixed drinks from the bartender that both hit the spot. One was blue and one was red and yellow and I cant remember the names of either. The bartender kindly noticed I was alone and gave me a drink someone had refused for whatever reason so i got a lil more turnt than I expected. Made for a good night. I wish I could remember his name cause he was cool af but I must say I had a good time. Met some locals and they got me to dip in the river as a cold plunge which is a good 10 degrees colder than the pool cold plunge and my skin thanked me. I will for sure be back someday with a friend.

I stayed across the street so we just went for the day pass. It was very very busy but we still had a good time. We just brought our own towels with us. It was a good indication that a lot of people who we shared the pools with were locals who have membership passes. We'd love to come again! Maybe we will stay in the hotel part too :)

This resort leaves a lot to be desired. Very underwhelming to say the least. It cost just over $200 for my family to get day passes. Then they charged $20 per robe, $10 per towel. I walked out on the terrace and looked around for a few minutes. I was about to just forego the money I spent just to leave. It was very crowded, the quality of people was pretty low also. Lots of cussing and not very family friendly. The pools were pretty small and also dirty for a hot spring. We only stayed for about an hour and a half before deciding to throw in the towel. The staff were so so. Not rude but not overly helpful either. We have been to much better hot springs in other places that offer a higher quality of service for the cost of this one.

Shut down the springs 20 minutes after we got here and refused to refund us. Party of seven we spent 500$ and they would not help us what so ever. I understand a lot of people are upset but for 70$ a ticket you think they'd accommodate their guests better. Locker rooms smell awful also they are unclean, crowded, and cramped. Wouldn't recommend it unless you like public water park experiences. Ridiculous.

This place is beautiful. Older, but so perfect. It's been a while since I loved a hotel. Staff is so welcoming, many shopping area in walking distance, and if you come spend the extra and get a suite. Big beautiful rooms! I am sad we're leaving. Because I absolutely love everything about here. The pools are clean, and it's very peaceful and quiet.

This is an amazing resort. The staff and guests were so nice and our group had a great time. Special thanks to excellent staff who provided great service, suggestions, tasty drinks and food. The front desk staff was very nice and helpful. Our server/bartender Shae provided great service, delivered food and drinks to our hot spring location, gave great suggestions, and was so friendly. Patty was another extremely sweet and informative staff member who explained the mud treatment that was available by the beautiful river.

Our family has been stopping by this town and resort every summer road trip we have taken since we passed through on the way home after visiting Mesa Verde and The Great Sand Dunes. Conveniently located near skiing and national park destinations, it is the perfect way to wind down after an adventure. Hotel guests have 24 hour access to all hot spring spas throughout the resort , unlimited towel and robe exchanges, and their attentive hosts will bring you cocktails, smoothies, and snacks poolside, making it a real treat to stay and soak! Day passes available, but stay on property for best value and access to pools with a wide range of temps- lobster pot at 109 ! Rooms are priced for budget to luxury, soaking included. We have stayed in the lodge ($$$), the motel building ($) ,and the deluxe motel like building ($$). All comfortable and a few steps from the pools. The spring spills into the San Juan River and there is a natural rock river pool and a cold river plunge. Family friendly, quiet zones, and adult only pools. The spring is widely known for its healing properties ( including Lithium) and the resort will educate its guest on the science of soaking. The resort is expanding as of Fall 2024, we can't wait to come back next year!

REALLY NICE PLACE!!! Definetly a must-do bucket-list item. Very relaxing and revitalizing. What's really nice is that you can access the pools 24 hrs a day. So you can sit in a hot spring gazing into a clear star filled night. The food was expensive and not that great (only had breakfast there) and the room I stayed in had some minor problems, but all-in-all well worth it.

Expensive!!! The rooms were basic, small and smaller bathrooms. You're paying for the hot pools but we won't go again. With all of the fees and taxes the price ended up being over $400 per night. The soaking pools are nice. The VIP area is nice and convenient even w a fireplace but it's do expensive!

We bought the relaxation terrace passes. It's a little pricey, but worth it. The pass allows you to access the adults only hot springs, towels, robes, lockers, and allows in and out of the hot springs. There are 5 hot springs beyond this point. All the other 20 hot springs, adults and kids can access them. We walked in, were greeted kindly, and checked in easily. They gave us our locker codes to access lockers and towels. We carried a bag that we can throw our sunscreen, money, and stuffs in. We hot spring hopped around the different springs. All the springs varied in temperature. The hot springs are beautiful, feels awesome, and is so soothing. We both really enjoyed the hot springs and we're so relaxed. It was an awesome day coming to the hot springs after a wonderful 1 hour massage elsewhere. We did take a break and walked across the bridge to a mexican place called Tequilas for dinner. The bridge was so convenient. We had such an awesome day at the hot springs. The hot springs is totally worth coming here when passing through to take one whole day to enjoy. Our timing was perfect and we couldn't have been more happier. We came during the last week of August when a lot of the kids across the states were mostly already in school, so the hot springs were not over crowded. While there, we learned that the hot springs resort was expanding. One of the girls in the front also showed us how to get to the 'mother spring' too. The Mother Spring is where all the hot springs get their super boiling hot water supply. It was so awesome to see how crazy hot it was. Just steaming. If you're debating whether to come here, I'd say it's worth it. Highly recommend to get a massage first and then spend rest of the day here. Totally worth it and so freaking relaxing.

After over 40+ years of travel all over the world, I have found my most over priced motel ever; The Springs Resort and Spa. This story is simple : but for the absurd price of $549.00 I would have just written this off as a run down old motel where the owner either didn't have the $ to update his facilities or simply didn't care. This is unequivocally a case of the latter. The rooms are run down, small, the bathroom is so tiny, one can't help but spray water out into the room because if the size of the stall and the inadequacy of the pitiful curtain. I have stayed in $79.00 per night rat holes but I wasn't so bothered because I got what I paid for. And just the night before we stayed in the Broadmoor and paid $649.00. Honestly , given the quality, service, and facilities we found there, that was probably underpriced. Especially if you compare it to this place. This place, however, is just laughably absurd. Anything more than $175.00 is too much. The hot springs are pretty impressive. They've done a good job of creating an enjoyable experience with those, multiple pools with different temps of water. The hotel is right on the river and has a pedestrian bridge across it so that you can walk right over and into town. But for the ridiculous room rate for a badly substandard room, this would have be OK, but at $549, abominable!

I initially was very excited to come here and spend the day relaxing. We had driven over 7 hours and hiked 16miles over the two days before coming here so my partner and I were eager to spend some time getting some much needed relaxing in. When we arrived we were hoping to spend most of the day there to really maximize our time, and maybe go get dinner before going back but upon check in were told there is no in and out and that if you have to go out to your car you have to tell them...so there went that plan. And if we wanted in and out access we would have to pay the same we paid to come in the first place to do that,what a scam. So instead we left and came back later to spend the late afternoon and evening there. You spend $60 per person and still have to pay extra for towels and robes ($20 for a flimsy robe? Glad we didnt rent because you could easily get better for less online before coming) and bring a towel. This place is overpriced and will nickle and dime you for everything they can. Upon entering we were disappointed to see so many of the pools/tubs closed, for a place that boasts about having 30 or so pools itd sure be nice if they were actually open and maintained. When we walked over the bridge slightly submerged in the water feature we noticed the water was pretty gross,not much you can do when its a fish pond I suppose but I have to question what degree its maintained with the patrons health in mind and I hate to report-not well. Considering when we got to the cliffside tub there was a dead and BLOATED fish in the pond that had clearly been there for a few days. How gross. This trip was an early birthday gift to me and we drove all the way from California to come here. Really disappointed, I don't think I would consider returning.

I decided to spend my birthday weekend at The Springs, since I was drawn by the 25 pools, 24/7 access when you book a room. First impressions, I was not expecting all the construction which made checking in confusing. I saw plenty of people walking aimlessly trying to understand where the front desk was. Once we got checked in and into our room, it was a bit of a let down. Now I booked the cheapest room, which was in the motel section of the resort. (Still a whopping $900 for two nights) It felt cheaply renovated, definitely not worth the price. Our robes had stains, but thankfully we didn't have an issue asking for new ones when we flagged a staff member down outside the motel. The springs themselves were always full throughout the day, even in 85 degrees, sun beating down weather. (It was July after all) Lots of kids and families, they usually end up taking up a pool for hours. Being up in the 18+ area is the best place during the day. However, once 9:30pm came around and all the folks with day passes left, it became prime time! I had a lot of fun hopping from pool to pool with only a few couples dispersed here and there. Probably the highlight of the entire stay. Some pools looked better than others, a couple of them had stagnant water which wasn't too appealing. Lots of slippery steps, being careful is crucial especially if you're older. Food and drink was overpriced, as you would expect. The churro was fantastic though. Right below it would be the San Juan Essential massage I had! I had booked a 30 minute massage, but ended up coming out an hour later! Lol, hey wasn't mad in the slightest at that. It was a great experience, especially as it was my first professional massage. I didn't get to catch her name, but the massage therapist who attended me was phenomenal. If I had to rate the massage experience on its own, it would be 4/5. All the staff I ran into were very kind and courteous! Overall, I'm not sure I would return. It didn't feel worth the 1k+, but I did my best to enjoy it for what it was.

Had a hard time deciding whether or not to stay here because honestly, it's really pricey! Almost decided to just do a day pass to save money, but I'm actually glad I decided to pay more to stay. The nice thing about staying at the resort is that you get 24/7 access to all 25 hot springs. The hot springs are labeled with their temperatures but a few of them seemed kinda off. It was nice during the day, but having access at night was awesome. There were hardly any people around at night (after it's closed to the general public) so my boyfriend and I got to experience every single one without encountering other people. It was a really nice and relaxing experience. Hard to justify the price but I think it was definitely something worth experiencing at least once.

A lot has changed here over the years, including the prices, but I will say that one change I do appreciate is the beverage service! Shea was our server and his upbeat attitude and excellent service, as well as his knowledge of the mineral content in the pools etc., was definitely a highlight to our latest visit. It's pretty epic to be able to sit in a riverside tub, watch the sunset, and have Palomas delivered! My kids love the smoothies.

Wow! I cannot say enough positive things about this place! We reserved the classic room for two nights. It is pricey, however it was worth having 24hr access to the pools so we could come and go as we pleased. The customer service was top notch! Every employee we encountered was pleasant and helpful. We had massages at the spa and it was the perfect way to end a quick anniversary weekend!

James is amazing!!! He made the whole experience booking and checking in so easy. His customer service is a tribute to your resort. The room is awesome and the pools as well !!!

Came here for our anniversary. Had potential, but unfortunately not great. Had some issues with staff. Upon check in the robes hanging in our room were soiled with food remnants and so I took them to the front desk to get changed out. The host said she would have to charge me an additional $100 deposit for the robes. I told her we were guests at the hotel but she said that did not matter. We also witnessed the pool front desk staff tell a customer that if she didn't like the service she could take her business somewhere else. The woman was inquiring about why her children were being charged as adults and asking why there were different prices on the website. The front desk staff did not need to treat her like that. Also, we didn't learn about the wellness activities until our last day. Really wish we would have been informed at check in. At check in they didn't tell us anything but here to park. We totally missed out on it! For two nights my total was about $900. For that price I wish the service was better. The pools at night were lovely.

I wish I had read some of the reviews before booking this for our anniversary trip. It looks nothing like the pictures on their website. A good portion of the property looks like a cheap motel. We had a suite in the main hotel, which was an upgrade given to us by the hotel because it was our anniversary. The entire property is old and tired. The living room area of the suite had a sofa and coffee/end tables from the 1960's. There is major construction going on (the "resort" is adding on), which no one tells you when you book, so you get to listen to jackhammers all day. The bedroom/bathroom were acceptable, so that was one redeeming factor. But for almost $600 a night??? It's worth about $200. If you add on the valuof a day pass to the springs, maybe $265. There are no real restaurants on site except for bars & burgers. That is also mostly true in the town of Pagosa Springs. There is a hot springs resort in Durango I wish we had tried which also had a ton of choices for restaurants in the area. Do yourself a favor and save your money.

We love staying at the at the Springs resort, we recently brought our kids for their first time and they also quickly fell in love with the hot springs. We ended up canceling our reservation for the weekend due to the current weather and the overflowing river, but still stopped by to see the mother spring and scenery. A very kind and sweet woman came out of the lobby while we were there to host a wellness gratitude session, and she included the kids in the exercise. She also let the kids ask her a bajillion questions and told them some facts about the mother spring. I believe her name was April, she was great, The kids went to sleep holding their little cups of gratitude and talked about it all evening. We truly can't wait to come back and soak in the springs soon. It's a long drive from Phoenix, but I'm keeping my fingers crossed Arizona gets added to that good neighbor deal :)

I had always wanted to see/go to the hot springs in Pagosa. I spent my younger years going almost yearly to Glenwood Springs and I love it, but Pagosa had a more natural feel with multiple pools and its location down by the river is beautiful. So during a long getaway we headed to the springs. First off, the price to get in is frikken outrageous - $59/per person for ages 13+. This gets you a day pass into the general admission part of the resort with multiple pools and river access (plus locker room access). If you want the adults only part of the resort, pay up another $60+/per person ($120/each). Lockers are $10/each! Robe, another $5. Towel, another $5. So bring what you need or they will make you pay! Then general admission area pools are terraced and go right up against the Rio Grande River (which you can get in if you want). They are visually very beautiful. The main spring is a beautiful sight. Plus they have multiple pools at different temps - from 95 degrees all the way up to 109. So the variety is nice. However, they were not the most clean of pools. There was a lot of trash around. Lots of kids, although I must say they were all well behaved. You can get drinks and bring them into the pools too. It was nice, but $59/per person nice - um, no. Also, once you have taken a dip or two there isn't much else to do. It is a lot to just sit and soak. Glad I saw it. I don't think I ever need to spend that kind of dough again. Lots of other springs in the area to try.

Presidian the mother company has forgotten about the locals. They are not taking into account the working man and the facts that surround pay scale in this community. They have out priced and punished the workers that support the community and now yet another local cannot enjoy the benefits of the healing water that was here before corporations existed.

Visited the resort back in 2016 - I thought $25 was pricey then. Now it's $65 (!!!!) and nothing about the experience has really changed... Congratulations on becoming more inaccessible lol Central location, lots of pools, lots of people in the busy season. They have a bar, service is hit or miss. There's better hotsprings in Colorado for better prices.

I stayed here for a girls trip for one night with a couple friends. We got in around 4-5, checked into our hotel and booked it down to the springs. It was a little overwhelming with all the springs at first, but we took some time to walk around and grab a couple drinks and figured out we should start in the cooler 100 degree pools first. Once we knew we could handle those pools, we moved around to other pools which weren't super busy and enjoyed our time. The staff was absolutely amazing the entire time. We didn't get our girls name who checked us in, but the front desk staff was awesome. The bartenders the first day, Darren and Anthony were absolutely wonderful. Anthony helped me walk drinks back to my friends and Darren made sure we got our last order in before the bar closed. Clint was there checking temps on pools and made sure we got extra water and gave us great tips on coming in the early morning to watch the sunrise in the pools. Rob with security was also great and super nice and helpful. The next day, Neil (at the hot springs front desk) went above and beyond helping us and getting us towels and robes (we were checking out that day and you had to keep towels and robes accounted for in your room so you don't get charged). He also helped a girl out when she needed some feminine products. Tiana was also in the store and made sure he got me covered and was very hospitable. Audie was our bartender the next day and she was great. She made some awesome pinacoladas. Falisha was walking the pools and checking on the guests. She was very friendly and went out of her way to help us when we needed it. All in all, this was a great experience and I didn't want to leave. The price is steep, but you'll want to move to Pagosa so you can be a local and enjoy this type of service every day! Tip 1: make sure to take off any jewelry. My silver ring was tarnished, but that is totally on me. I was able to clean it and get it looking good as new. Tip 2: all the staff at this place are exceptionally good looking. Makes a nicer trip even better when the people are also part of the great scenery.

What a great spot to relax! Excellent staff, super accommodating and friendly, many options for hot springs. There is alcohol served so watch out for the drunkies running around. Came here in February when it was still pretty cold out and this place was a good medium during the cold. Highly recommend coming here!

I have never NOT had an experience here where I've stuck my hand in the water and not pulled up a giant clump of hair stuck on my hands. Please skim your pools more. It's really gross to have that happen. I haven't been by again.

Need to lower there temperature for older people not all the hot springs should be over a 100 degrees Not one Hotspringbwas cool considering old vets would like to soak the tired old bones and find it too hot to get in too for them for even 5 minutes. There all about serving drinks to the young that have no sense when to stop drinking. Would like to see at lease. A choice for pleaser people to have a lower temp.

All I can say is nasty the whole place go elsewhere. Very expensive not worth what you pay. The top terrace is extra and was never offered when I got my day pass. Most of the pools were dirty.

Can't get enough of this place! So grateful to come here year after year to heal the body and spirit by experiencing the wonder-ness of this place. God is good,visiting Pagosa to ski at Wolf-Creek and soak in The Springs. Thank you God!

This was a end destination of a road trip from Vegas. WOW. This place is incredibly beautiful and scenic. The Phoenix bar was a wonderfully placed bar inside the resort in which our mixologist Clay personally threw together some drinks that had us dancing around all these hot springs with smiles on our faces and excellent warm drinks keeping our hands from going numb! I personally ordered a tequila spiked hot chocolate with whipped cream, and my family ordered the "Not Your Mom's Hot Chocolate" with peppermint schnapps and Tito's! During our cocktail hour before soaking all those healthy minerals we were enthralled by live music in the lodge. Landon who was singing and Matt was getting down on the keyboard really set a nice tone to the atmosphere. Needless to say we were all impressed! Now to go into a bit of depth with the staff and their unenthusiastic replies and extremely blunt and short unhelpful answers to my family's questions. It seemed as though we were a burden on the staffs time due to it being Christmas. While we were here our suite had its heater not working multiple times during our stay and Christopher came by and fixed it a few times however upon the 3rd issue my family had told me that the technician had told us to stop using the heater so much because were the ones messing up the system... My family and I are from Vegas so freezing temperatures are not ideal for us to sleep in. Our microwave had an issue and produced smoke in room 436 around 10:30pm 12/24/21 . Reluctantly Christoper had came to fix the issue and had let me know that he will not be attending or fixing any issues in our suite past 11pm. Personally I've never had an issue with hotels and their mechanical issues however we usually stay in tropical weather when traveling. A special thanks to Tyler at the front desk for getting me multiple towels and robes from 11pm- 6am as well as fulfilling all of our snacks and ice cream needs ! This resort is one of a kind and has a few amenities that most hotels cannot produce. My family and I would love to come back however until there are some changes in the way staffs handle it's guests I cannot guarantee we will be back. I will be reaching out to upper management to rectify these issues. All in all I would 100% recommend coming to The Hot Springs however I just don't know if I could recommended this particular resort due to the way they made us feel especially on a Christmas getaway.

This is my third time coming here but sadly I was disappointed this time. The coat went from $25 to $65 per adult and everything is an up charge - want a towel, more money, want a locker more money. Three pools had no water and we weren't able to do the plunge which is my favorite. But other then that, customer service amazing! Lobster hot is my favorite! If you never came here before- highly recommend still even with the new prices.

This is my wife and my favorite getaway. We try to make it an annual winter trip. We love it. The only thing that may take away from this place is that it's getting TOO popular. Haha. It's busier now than when we first started going here. It's a bit on the pricey side, but you'll leave ultra relaxed and ready for life.

Do not go on a Saturday and forget about holidays at this place! It's like Disney World. They do not limit the amount of people that come in and you will be squished in the corner of a hot spring if you can find one! It's like an overcrowded gym. I am disappointed because I've been going here for 8 years and it didn't use to be like this but that's how everything is now I guess. Prices have skyrocketed and it's now a crazy price to pay for the extra more private area. I still love Pagosa but wish it wasn't as crazy as this place.

From the moment we pulled into the Springs resort we knew we picked the perfect place to enjoy a weekend away from our busy lives. Shelley checked us in super fast and we were delighted to find ourselves upgraded to a better room. It really made our stay so much more enjoyable than we could of expected and she was so helpful in making us feel welcomed and filled us in on everything we needed to know. Our Saturday was filled with soaking, massages, and facials all of which were incredible. Abbie and Destineigh checked is in to all of our appointments and we're super efficient every time. Even when they were busy with multiple customers! Amy, Theresa, Dave, and Sodie, fulfilled our services and we all felt extremely relaxed by the end of our Saturday, seriously Phenomenal service, they all deserve raises! Honestly all 3 of us felt you guys went well beyond our expectations and we would recommend you guys to anyone who will listen to us! We will definitely be back with our families next year. Thank you once again for an amazing experience and lovely ladies trip to the mountains. - Angeline, Courtney & Jenny