The St. Regis Amman

Unreal hotel, definitely the best I’ve stayed in globally. Everything was absolutely 5 stars! Lana from the butler team was great, the service staff at breakfast so helpful, preparing us special dishes and teaching us how to eat them. We had the Governors Suite and wow, what a room and what a view! The valet was quick and efficient and the restaurants onsite were great as well. Can’t say enough about this property, a must visit when in Amman!

We had a great stay at The St. Regis Amman. The property itself is beautiful and very welcoming. While the rooms could benefit from a refresh, the bathrooms appear to have been recently renovated and were very well done. Overall, the employees were excellent—friendly, professional, and very accommodating. The level of service truly stood out. Management clearly cares about every guest, and if any concern arises, it is escalated to management immediately and addressed promptly, which made us feel well taken care of throughout our stay. Breakfast was another highlight, offering a huge selection and great variety to suit all tastes. Overall, this is a great property with strong service, a welcoming atmosphere, and a very pleasant stay.

True 5 star hotel. Great location and was very secure. But for all the glamour of the building, and it was wonderful, the staff were amazing. From the first greeting you felt as if you were important and people could not do enough for you. Even at breakfast they gave my an unsolicited hot chocolate to take away. Rooms were very roomy and very comfortable. Breakfast was fantastic and the pastries were super good. Very happy with the stay and would love to come again.

Excellent stay! The staff were very welcoming and professional, check-in was quick and smooth. The hotel facilities are fantastic. Overall, a wonderful experience. I will definitely stay here again and highly recommend it.

My stay at The St. Regis Amman was truly exceptional and as I write this review, I’m day-dreaming about being back there. I visited solo during the Christmas holiday and was initially torn between the St. Regis, the Ritz-Carlton, and the Four Seasons. Choosing the St. Regis turned out to be the perfect decision and I couldn’t have asked for a better experience. From the very beginning, the staff was incredibly communicative leading up to my arrival. There was a minor miscommunication regarding my airport pickup, so I took a taxi, unaware that a car had already been sent. Even so, once I arrived around 2:00am, everything immediately felt seamless. Before entering the hotel, guests pass through a security checkpoint and metal detectors at the entrance, which made me feel especially safe. As a solo traveler, that’s something I appreciated. Upon arrival, the staff was warm, accommodating, and immediately made me feel at home. The hotel itself is absolutely stunning and was beautifully decorated for the Christmas holiday. It was elegant, festive, and they even had a hand-made ginger bread house which took 3 months to make. It was real too!! Now let’s talk food. The St. Regis Amman had several excellent dining options. I made it my mission to try them all. Each morning, I had breakfast at Mercado, which was a great way to start my day. The buffet was surplus, and the staff was consistently attentive, kind, and responsive to my needs. They also went above and beyond by offering thoughtful recommendations on what to see and do in Amman. I also dined at Zenith and Tamara and none of them missed a beat. Even “drinks” at the St. Regis Bar made me feel like I was back home in New York. It was very stylish, comfortable, and full of character like a good ole speakeasy. One of the unique traditions at St. Regis properties is the nightly champagne ceremony at 6:30/7pm, where a staff member gathers guests, shares a few words, and opens champagne for everyone. While I don’t drink alcohol, I thoroughly enjoyed indulging in the hot chocolate. I ordered it on demand and this small touch made a big impression. As for my room, it was incredibly spacious with a gorgeous view, and every detail was well thought out. Room service and turndown service were impeccable, and I appreciated the daily fresh fruit and water they dropped off. The gym was also far better than most hotel gyms I’ve experienced. Above all, what truly made this stay unforgettable was the staff. I would like to give a virtual hug and thank you to Saed, Farrah, Alaa, Ahmed, Mohammed Tobk, and Khaled. Their care, professionalism, and genuine warmth elevated this experience beyond anything I expected. I cannot wait to return to The St. Regis Amman. This hotel sets the standard for luxury, hospitality, and thoughtful service. I highly, highly recommend you book a stay here.

I stayed at this hotel for two nights, and overall, the experience is very positive, But there is an issue!||The location is excellent, situated in a very upscale and pleasant area of Amman. From the moment we arrived on the first day, everything was wonderful, especially the service provided by the staff. Breakfast was also outstanding, with great quality and variety.||However, an issue occurred on the second day that was disappointing. I left the room at around 12:00 PM and returned at approximately 2:30 PM, expecting the room to be cleaned. Unfortunately, it was not. I contacted housekeeping and requested cleaning as soon as possible, but even after waiting for an additional hour, the room was still not cleaned. This was quite disappointing, especially for a five-star hotel.||I genuinely feel sad to mention this negative point, as the positives clearly outweigh the negatives. However, I believe that constructive feedback is important to help improve the service and maintain the high standards expected from a hotel of this level.

Wow- what a gorgeous hotel! This was the perfect place to come back to every night after a day exploring the city. Staff could not have been more diligent and helpful. Everyone goes above and beyond to make you feel at home. We felt truly cared for at the St. Regis. We had an awesome balcony room overlooking the city, which we loved. 10/10 would recommend.

This is a different kind of review. I was staying at the St. Regis Amman. My aunt, who is visually impaired, came to visit me. Upon her arrival, Abdulrahman from reception made sure to accompany her to the lobby. He was very kind, brought her a complimentary cappuccino, and was extremely attentive to all her needs until I arrived. We then headed to Zenith on the 17th floor. The food, service, and quality were all perfect. However, what grabbed my attention the most was the level of care the staff showed toward my aunt. Waiter Omar Banat was attentive to every need a blind person could have. It didn’t end there. Omar and his colleague, Chef Abdallah, made a beautiful gesture: they served my aunt a plate with “Welcome, Laila” written in Braille using chocolate. Having traveled to more than 50 countries, this was probably the best gesture she has ever experienced at a restaurant in her life. This team is not merely service-oriented; they provide truly human-to-human service. What they did should be taught in every hospitality school.