The St. Regis Aruba Resort

I stayed at this resort in winter 2025 on points for my honeymoon. As a Platinum member, we were upgraded to a suite and appreciated it so much.. the room was absolutely beautiful and made the trip feel extra special. Housekeeping was excellent. We tend to sleep in and wouldn’t leave for the pool until 1–2pm most days, and they were incredibly accommodating, servicing the room once we stepped out. We never had an issue getting pool chairs at any point during the week, which was a pleasant surprise based on other reviews. The beach is small and chairs are close together but I disagree with other reviewers that said there were no chairs. Employees are constantly clearing towels on empty chairs and are eager and beyond helpful to help you find chairs and a spot. We didn’t have any issues at all. There are six pools total, four kid-friendly and two adult-only. The kid pools are warmer and in direct sun, while the adult pools are cooler and mostly shaded. We personally like lounging in the shade, eating and drinking throughout the afternoon without worrying about getting burnt. That said, the reviews are accurate that the adult pools are very cold, and there is only one small hot tub for the entire property, which was often full. Since we’re pretty go-with-the-flow, this didn’t bother us much, but it’s worth noting depending on what kind of pool experience you’re looking for. Pool food/drink service was the biggest downside. On a few days, we waited over two hours just to have our order taken. 1 of the days no one ever came and took our order and we ended up walking off property to get an alcoholic drink. However, when staff did come by, they were warm, professional, and wonderful… it felt more like a staffing issue than a service issue. There are only 2 servers for all 6 pools. Hopefully that improves, because the team itself was great (Lola and Juan are the best). This hotel is in an excellent location and there was plenty to do within walking distance (we didn’t rent a car and would not rent one if we went back). Plenty of bars and clubs and restaurants all with in 10-25min walks. St Regis attracts guests with very high expectations who pay close attention to small details, and I did notice some guests voicing frustrations over minor things throughout the week. In our experience, though, the atmosphere felt welcoming and relaxed, and we focused on enjoying the beautiful setting and celebrating our honeymoon. While we had a great stay, I wouldn’t say this fully felt like a typical St. Regis experience in terms of luxury and polish, it felt more aligned with an upper-tier Marriott property. We still really enjoyed our time & if you can stay here for around $500-$600/night or secure a strong points redemption, I think it’s absolutely worth it, we had a wonderful trip and would definitely return when there’s a good deal on points.

I have been going to Aruba for many years and stayed at the Ritz Carlton, Marriott Resort, Hilton, and others, so I am very familiar with the premium and luxury offerings in Palm Beach. I cautiously decided to try the new St. Regis, and given all of the negative reviews in the opening months, I was curious to see how it would be. I am pleased to report that this resort is moving in the right direction and has some excellent aspects, as well as some areas for improvement.||The good: the architecture is beautiful, new, and modern. Lobby is well designed, with plenty of natural light, bar, sushi bar, shops, and boutiques. I really like the spacious layout, especially how you can walk directly from the elevators out to the pools/beach, without needing to walk through the fancier part of the lobby in a swimsuit. That was a great touch by the designer! It is challenging to design a luxury property (with a refined elegance) that is also a beachfront resort (with lots of sand and people in wet bathing suits walking everywhere), and the St. Regis did quite well in this regard.||I also like that the coffee shop/cafe can be accessed directly from the pool deck—again, so you don’t have to walk through the lobby in a swim suit just to get a quick drink or snack.||As far as location, the hotel is sandwiched into a small area in the southern end of Palm Beach, between the Riu all-inclusive resort and the police station. The orientation of the “L” shape of the building (with many guest rooms facing north) is not ideal, in that those rooms do not have a sunset view, or even much sun at all. Furthermore, the pools are shaded by the building for much of the day. It would have been better to rotate the “L”-shaped orientation 90 degrees counter-clockwise, so that the open, central courtyard/pool area of the hotel would face west and south, instead of west and north. (Aruba is north of the equator, so sunset is slightly left/south of direct west during Northern Hemisphere summer.)||There is also a “wind tunnel” effect because of the orientation of the building and surrounding buildings, making the pool area very windy. I’m surprised that the architects apparently did not study the wind patterns and solar paths prior to setting the orientation of the building and designing the pools.||The resort itself has an “action” vibe, with music playing through speakers at the pools, and live music in the afternoons. There are 7 pools of different sizes, and a tiny jacuzzi. The pools closest to the beach are for kids/families, and the pools closest to the lobby are for adults only. One of the adult pools is long enough for lap swimming. The pools are very cold, with the exception of the family pools that receive some sun. The adult pools seldom have anyone in them because they are so cold.||As far the beach, I think the hotel owners must have worked with the local officials to improve the swimming area, as it is better than what I remember from before the hotel opened (it is deeper, fewer sharp coral pieces, etc). St. Regis has better ocean swimming than the very shallow waters of the Ritz (though at the Ritz you can walk next door to the Marriott's swim area).||As far as the chair situation, I am not a beach chair person, but I did see what others have reported about the small, tight beach chair area.||As far as St Regis staff, they are all very friendly and want to do a good job, but some are still getting up to speed with the refinements and details of their jobs at a luxury resort. Overall, it is not quite the well-oiled machine of the Ritz when it comes to the small details and problem solving. At breakfast, I had to wait to sign the check on some days, whereas at the Ritz they automatically bring the check while you are eating, so that you can depart as soon as you are ready to start your day. These are small details but they do matter. I realize that many Ritz staff have been there for over a decade, while the St. Regis staff are still figuring things out. The breakfast spread was quite decent—I would say about 70% as good as the offerings at Solanio at the Ritz. Hopefully it will get better as time passes.||The upper floors have amazing views of the beach and ocean. In the rooms, there are plenty of power plugs, and both sides of the bed have USB-A and USB-C ports, which is much appreciated! The design is modern and bright, with high-quality furnishings and fixtures.||Ice Machines - it was quite an adventure to find them! I didn’t see any signs in the hallways for ice, so I called the front desk, who told me that ice machines are located on the odd numbered floors. I spent about 10 minutes searching the whole floor in the hallways, but didn’t see any ice machines. I was about to give up, when I finally saw an unmarked door near the elevators. On a whim, I opened the door and found a little kitchen area, with a big ice maker, a microwave, and a dish washer. Glad to know it was there! I think some signage would be helpful for guests to be able to find it more easily.||Overall, I think the St. Regis is getting there in terms of its service and offerings. There is nothing that can be done about the building orientation blocking the sun, or location in the party neighborhood. But hopefully the staff training will continue, and perhaps the management can work with the local government and surrounding properties about expanding beach chair space.||I will probably not stay there again, as the other resorts have better beaches and pools, but I will say they are making an effort to improve.

This review is late, but better late than never. We stayed at the St. Regis Aruba last year, an unforgettable experience. What truly stood out were the people who turned a beautiful destination into a heartwarming experience. The daily champagne toast was a small ritual that became something we looked forward to. We met Chris Grajo on our second night at the resort. He had a knack for reading the room and making small moments feel personal. When he saw our son’s curiosity, Chris invited him to the cafe and bought him ice cream, just a kind gesture that created a memory our son still smiles about. Then, on a rainy day, he sent snacks to our room with a handwritten note that felt so sincere. We would come down to chairs reserved at the perfect spots, they paid attention to small preferences, and the team knew how to make the stay smooth without feeling overbearing. It wasn’t about grand gestures every second it was consistent, thoughtful care that added up. We’re already talking about a return! To the St. Regis Aruba team, thank you for turning a vacation into something we’ll carry with us. And to Chris, thanks for the genuine care during our stay!

We stayed at The St. Regis Aruba for five days and had an absolutely incredible experience. The staff was warm, attentive, and genuinely personal, making us feel welcomed. Service was fast and seamless, but the standout was the butler service - truly the best we’ve experienced anywhere. They checked in on us several times a day and handled every request quickly and flawlessly. As you would expect from the St. Regis brand, the level of service was exceptional. Being the newest hotel in Aruba, everything felt fresh, modern, and beautifully designed. The atmosphere was elegant, and overall it was a memorable, luxury stay. Highly recommended.

The staff at this location was outstanding. They could not be more friendly, helpful. And care about any of my needs. Josh, part of the Butler service was so nice, respectful and remember our name and was always so conscious to make sure everything was OK. He couldn't do more for us. The pool, beach, housekeeping staff was the same way. It made our stay feel like family and special.

The rooms are very nice, clean and you can tell the hotel is very new. We had a two bedroom suite which was exceptional with amazing views. The only knock was the doors to get from either bedroom into the common area only opened from the common area so if someone shut the bedroom door you would need to go out to the hallway and enter the common area with a key. This can be not ideal with small children, so we had to keep both bedroom doors open the entirety of the trip to keep from anyone being locked out or in. Otherwise the rooms were excellent. The staff was exceptional. We only had great experiences with every person working there. The food was good not great, but there are amazing restaurants all over the island. The location is nicely situated on the long strip. You can hear the hotel next door at points throughout the day, but this feels like something you would get at all the hotels in Aruba on the main beach strip. Overall, if coming back to Aruba would definitely stay at the St. Regis for the service and new / nice rooms.

Our room was beautiful and spacious The onsite restaurants all had excellent food and service. All of the wait staff were outstanding The one area that needs addressed is around the pool. The water is very cold, and the service is spotty. The QR code on the table brings up the menu, but should be enhanced to allow for ordering to your seat. Everyone's taste varies, but I like some music at the pool to create a festive atmosphere. Maybe keep the pools near the building as quiet, but add some lively music at the pool area closest to the beach The butler service was very good. We enjoyed the AM coffee delivery

Service is great… when they finally get to you. When you get to the beach, you can wait up to 10 minutes just to be approached to be seated. Breakfast area has 1-2 people at the front desk, so it can take 10-15 minutes to be assigned a table, even though tons of tables are available. One huge issue for us, we had an evening flight, and requested a late checkout for 3PM. There was no flexibility with checkout at all, and no option to PAY for late checkout either. The lady at the front who we asked about extending checkout was extremely rude and not understanding at all. Overall, this being one of the most expensive hotels on the entire island, you expect service to be the best of the best. This experience was good, but far from the best of the best. The staff is very kind but only when they finally get to you. The rooms are spacious with nice views, but the design of the rooms are very plain when compared to some nice resorts in Mexico or D.R. Definitely could’ve been more modern for these prices! Without the view, it feels like a regular Holiday Inn. Again the staff are all great, except for one lady at check out desk, and of course, wait times can be annoying. Wouldn’t stay here again.