The St. Regis Chengdu

It was a fantastic stay, everything went simply excellent, especially butler services which was absolutely phenomenal. We came to celebrate my wife’s birthday, the room was lovely decorated with appealing props and flowers, made our stay unforgettable. The staff we encountered were all well kind and friendly, HSKP staff was a super-star, set up exactly what we wanted. Moreover, location of hotel is very convenient to sightseeing venues, lots of restaurants and retail shops. Highly recommend to anyone who travels to Chengdu, guarantee an amazing staying experiences on your way.

Front desk service was slow. Waited about 45 minutes to check in.Concierge service was excellent. They collected all my deliveries about 20 packages and sent to my room. Also helped me to send packages from the hotel. Coffee machine was not working so ordered coffee from room service. TV at bath tub also not working. Rooftop bar was empty, very quiet. Ended up having drinks at 4th floor bar which was quiet too, only 2 tables were occupied.Front desk staff in the early morning of 29 May was unhelpful. I asked if I could have a cup of warm water. He said they do not have hot water at the lobby, I could get it from my room. How ridiculous! I was already at the lobby waiting for my day trip van to pick me up.Left my suitcase with concierge while I went on 2 day trip to Emei Shan.Overall service was good.

Excellent value for money: service, location and comfort. Very spacious and clean rooms, comfortable large bed, great products offered in the room/bathroom and very friendly staff. Plus, the smell in the hotel is divine 😁. Areas for improvement: The A/C in the room is too noisy. The service level at breakfast can be slightly improved... All in all, a great stay at St. Regis, highly recommended!

The St Regis is the epitome of luxury and good service. From the moment I walked in to the minute I checked out, the staff made me feel welcome and well cared for. The room, which the front desk staff upgraded for me, was absolutely beautiful and had an amazing view of the city. The butler service is a very nice plus. I loved my stay at the St. Regis and will return again soon!

It's a St. Regis that is deserving of its brand. However our checking in was delayed by an hour. Thankfully we were amply comforted with complimentary coffee at the Reading Room corner on the lobby floor while we waited. The English proficiency of the reception could be higher for a St Regis. The aircon vent in my room needs a little cosmetic repair (See photo). Nevertheless we are still highly pleased with our brief stay and are prepared to return as guests again.

This is my 3rd stay and it’s definately a must to stay in at Chengdu. Conveniently located with eateries around the hotel. Ms Dylis from the butler team ensured our stay was wonderful. There’s a Champagne Sabering event daily at the hotel which is a good event to participate in. Turndown service is excellent.

Somehow I was disappointed by the service part. As stated here is 1 King Bed and 1 Single Bed. However what this means to St Regis hotel is 1 King Bed and 1 foldable bed. Foldable bed Is definitely different from those proper bed and affected the quality of sleep.Other things such as breakfast, cleanliness are good.

Worst hotel experience ever. There were multiple problems that clearly indicate a lack of proper upkeep: • Bathroom bidet issues – Only one wash function was working, and the automatic toilet seat mechanism was partially broken. • Bedside control panel stuck – The retractable control panel drawer on the nightstand was stuck in the middle, making it difficult to use. • Loose towel hanger – The towel hanger in front of the bathroom sink was wobbly on both sides. • Flickering bathroom light – The bathroom light kept flickering multiple times, while other lights in the room were fine, suggesting a localized issue. • Cracked door trim – The wood trim around the door lock had a noticeable crack. • Exposed electrical wires – The cable behind the water kettle was badly worn, with some copper wiring exposed, which is a safety hazard. And the in room automation design is a mass too. Like you there are only light mode to select on the switch, you have to turn off all lights then turn on bathroom lights. No way to just leave bathroom lights on. And the TV, even stored in side the cabinet, will auto turn on once enter the room, And you have to take out the TV, turn it off then put it back in. Very annoying.