The St. Regis Osaka

The hotel is definitely an aged one but has been very well maintained and has elegance all over. I was initially upgraded to a skyline grand deluxe room which was a spacious room. Later on after 2 days, I was given a one-bedroom suite which was simply awesome. The butler service is very efficient and the staff was marvelous. |The hotel has a good location. |The only letdown was the breakfast which was not bad but I have had better ones in other hotels in Japan. Overall a superb place to stay.

The St. Regis in Osaka is an exquisite hotel in the heart of Osaka. It is truly 5-star quality, as one would expect from a St. Regis property. The whole hotel has the anticipated “upscale” feel, from the public entryways, to the rooms, to the gym even. The bar has a beautiful mural, and the breakfast, which is served in the hotel’s Italian restaurant, is one of the best I have ever had. Speaking of the breakfast, there is small buffet of items to choose from, but the rest is a la carte. The first day I made the mistake of ordering the Japanese breakfast and the poached eggs (which happened to be a whole plate), and I embarrassingly could not finish everything as both items were so generous. My room, which was allegedly upgraded, was fantastic although I would have preferred one king bed. The bed was too hard, but as I have mentioned in other posts, this is a common problem for me in Japan. I tried the food in the bar area the first night (sliders and fries), and the sliders were delicious. There is a lot of attention to detail from the zen garden, to the signature 5pm champagne service. I really loved this property, and if I find myself in Osaka again I would definitely stay here.

Stayed here for the 2nd time for 2 nights with a gift certificate. ||Positive - Hotel is located above a subway station. Super convenient to get around. As titanium member, got free breakfast in the restaurant and thought the food is good. Have the ability to order items from the menu. ||Negative - Hotel room and service does not resemble the St. Regis brand. Feels more like staying at a normal Marriott or Sheraton hotel. There is no sauna or onsen. ||Unless the hotel is priced at a more economical level or provide more benefits then would consider coming back.

Booked through Bonvoy, all plat elite benefits were honored. Check-in was smooth and supervised by the duty manager who offered us a beautiful corner room as an upgrade to our existing skyline reservation. All the staff were consistently welcoming, courteous and kind from the valet desk to the concierge, front desk, butlers and restaurant staff. The in room dining was fantastic (was so good that we reordered again for lunch the following day) with excellent service by Xavier. An exceptional stay in Osaka. The hotel rooms are the hotel age but well maintained, well kept and well cleaned. The breakfast staff were excellent, the portions are small but you can order as many orders as you want. The eggs used are from a local farm in Kyoto and are incredible. In a nutshell, this is where ill stay in Osaka the next time I am there

Really enjoyed our stay here. We booked the room an hour before arriving. Everything was so seamless. Room service was great! We even booked a in room massage! Although it wasn’t a traditional massage - towel covered pressure point massage it still felt really good! We had breakfast on the first day which was super underwhelming I would recommend skipping breakfast here. The buffet is barely a buffet. There’s plenty of restaurant options close by. We travelled with our baby, we discovered right next to the hotel there’s a lift that takes you directly to the station which was so convenient with having our pram. Great location we would stay again!

Very clean and quiet hotel with great staff. We were telling our butler we did Japanese calligraphy and we were looking for a way to get it back to the states without damaging the big scroll and we came back to our room and she thoughtfully found us a fed ex box. Staff was very attentive & left us birthday treats as well - only complaint is breakfast portions are small.

This hotel honestly deserves a higher average on Google. Everyone who works at the hotel is very friendly, and the room was great as well (great views of Osaka from skyline view room). It’s an older hotel but kept very well and the location being above a metro station was very convenient. Also, the made to order plates at breakfast are delicious. I would choose this hotel again next time in Osaka.

For the price paid (90k yen per night) I expected much more. Service is consistently good but staff generally do not have a good sense of urgency. Breakfast was mediocre for a 5 star hotel, but allowed me to pack and go so that's a plus. Lacking in facilities with only a simple gym and no pool, lounge or shower facilities. Best part of the hotel might be the in room shower. Multiple shower heads and strong water pressure. Laundry service was relatively reasonably priced. Location is right on top of a metro station. Convenient.

This hotel got amazing reviews so we were really looking forward to it. The breakfast and the food were quite good. The issue with the hotel is that the room was quite dated and the air-conditioning did not work very well, so it was a bit humid and moldy in the rooms. Definitely not up to par for the st regis. No question about that.

This St. Regis location is conveniently located to the metro, while being safely away from the busiest areas. Makes for a nice, oasis like feeling when you return from exploring the city. As others have noted, Bonvoy recognition for elites is very good. The breakfast on offer was excellent, and the service level from the staff was impeccable. The "ritual" at 5pm where a member of staff opened a bottle of champagne with what can either be described as a large knife or a small sword was pretty cool. The room itself was done in an old school luxurious style. I loved the shower and the toiletries, as well as the office supplies made available. The only drawback to the room was the technology - plugs were limited for charging devices, and the TVs don't support any sort of streaming / casting.

11/5-11/8/2023 This is truly an elite members dream hotel. Even if you aren't a Bonvoy elite member, this hotel breathes luxury coupled with Japan's world renowned grace in hospitality - this is a hotel that one would want to stay at. Booking: as a Marriott Bonvoy luxury property, rates both in cash and points can be steep. I happen to have stumbled upon affordable points redemption along with a free night certificate; I was able to stay 3 consecutive nights. Location: as much of Osaka is, a metro subway station is just a stones throw away. Two stops to the east to Namba (for Dotonbori) and two stops to the west to reach Umeda/Osaka Station. This made my transit time to the city center and shopping districts within 15 minutes each way. It was roughly 45 minutes coming from IMT and just over 60 minutes to KIX. At first glance: the area itself is a very quiet one, more on the residential and financial side. Lights were being set up directly above the streets for the upcoming holiday season. The hotel: no matter which entry or exit you take, a staff member humbly bows ands welcomes you in. Registration is located on the 12th floor of the building and from there to the 27th floor are guest rooms and facilities. A friendly agent will check you in while seated, which adds a personal touch in service. Aside from registration, the hotels main restaurant, bar and garden/terrace are also located on the 12th floor. Meeting spaces and wedding salons are located on the lower levels of the property. While there is no pool facility, a spa and fitness center can also be found at this property. The room: unfortunately I chose to arrive in Osaka during a national holiday and a three day weekend, which meant that room options were limited. It would have been nice to be given an upgraded accommodation. However, the base room itself proved to be more than satisfactory. At the front entry is the foyer, and just past the foyer is an entry way to the ensuite as well as the bedroom. The room itself felt extremely spacious with floor to ceiling windows providing a beautiful city view with automatic sheers and blackout curtains. A flat panel tv is hidden behind close-able shutters, which is utilized and set to classical music during nightly turn down service. Oversized king bed, gorgeous pendant lighting above the nightstand tables and desk with chair flank the rest of the bedroom area. To the right of the bedroom is another entry way that connects the ensuite and the walk in closet. Both entry ways can be closed off to create an enclosed retreat. My favorite part of a hotel room is the ensuite, which is encased in marble, with separate water closet, dual vanity sink, an amazing combination shower room with separate soaker tub and built in television. Bathe amenities are developed in house for St. Regis and so it made everything feel oh so exclusive. This is certainly a well designed room that I would live in. Service: from daily room cleaning, nightly turn down service and to St. Regis's legendary butler service; the level of intent coupled with Japan's hospitality adds to the definition of what luxury really is. Dinning: as an elite platinum member, daily breakfast is provided in the restaurant. While I did not utilize my daily $30 food and beverage credit, and maybe I should have to try St. Regis's legendary Bloody Mary cocktail, I did make sure to dine in for breakfast. For all 3 mornings, I began with a Japanese set - rice, poached egg with shrimp, side dishes (pickled plum, radish, mushrooms, etc), seared salmon, and miso soup - I was absolutely blown away. Other dishes that you can add as supplements, which was great as they weren't full portions; waffle, pancake, French toast, omelette and eggs Benedict. I've tried each of the supplements since I stayed multiple nights. Final thoughts: this was truly a remarkable stay in a country known for their hospitality. I would be happy to stay here again.

The St Regis Osaka is a luxurious first class rated hotel conveniently located right in the heart of downtown Osaka near the Dontonbori Shopping Area. From the moment you enter through its doors, you are greeted so warmly by their courteous staff members. The breakfast buffet with Japanese and English selections is onolicious! The helpful doormen, especially Nick, know us by name and gives excellent directions on how to get to our destinations! Best of all, we have the best butler assigned to us ever. Her name is Satomi Hashimoto and not only is she fluent in English, but she decorated our room with balloons, rose petals, and towel art when we first arrived to celebrate our wedding anniversary! She also served us a delicious strawberry cake with soothing jazz music in the background. When asked for recommendations for the best places to eat, she returned with pages of selections with directions on how to get there. Every night when we return to our room, we are blessed with a handwritten note and treated to books about Osaka and even Nintendo cookies after a fun day spent at Universal Studios. We have so many fond memories of our visit to Osaka! For their friendly staff, excellent facilities, awesome service, and convenient location, our warmest mahalo!

Dishonest. Do not bother attempting to use your Nightly Upgrade Awards at this property. They will not be approved within the 3 day window even when the room types requested are all available. Marriott blames the St Regis Osaka. And the St Regis blames Marriott. Why give a benefit if you won't make it available when the rooms are available. So much for loyalty to Titanium members...

This hotel was likely the nicest I've ever stayed at. It was beautiful, well located and comfortable. The staff were excellent and service was flawless. They upgraded us free. Honestly, for the price- I've stayed at hotels costing twice this per night that didn't offer this good of service. Highly recommended.

I've been to many St. Regis locations in different countries and this location is my favorite. The customer service was impeccable and the location is amazing. I was upgraded to a better view room and it was amazing. The butler service was top notch and room service was amazing. It was certainly worth the visit and I can't wait to go back one day and spend a week there!

My family and I were wanting breakfast this morning. Half my party was already downstairs. When I arrived, no one came over to the table. No one asked if I wanted anything to eat or drink. I was basically not serve and ignored for roughly 15 minutes. When my boyfriend finally came downstairs, he was immediately greeted, asked what he wanted to eat, and drink. And once he ordered, they walked away and didn't even acknowledge me. The customer service in this place for women is completely horrible. I would never recommend this place to any woman traveling alone or anyone who is not with their male significant other wherever they go. You will be ignored. I do not recommend this place to anyone.

A little dated, but one of the nicest hotel services we ever experienced. It was our first time to Japan and this was our splurge hotel. We booked it, not realizing we had selected a stay for 1 person. Upon arriving, we learned there are extra fees attached to the second person staying. Our room was enormous! It was the largest room we've stayed in (having visited Japan two additional times). Though the room itself was a bit dated, the bathroom was beautiful and modern. Housekeeping would come through daily, neatly lining up our shoes, folding any clothes that may have been strewn on the floor, and lining up any of my beauty products that I had left out neatly on a towel. What put their service above and beyond was that we had a butler who was always just a phone call away. He would help us with our every need. Since it was our first time, I had some questions about planning a few day trips and he came through with maps, reservations, and even guides for other cities to help me with the planning. Breakfast was complimentary, and I was obsessed with the Japanese style breakfast. I'm not sure why I had such a hard time finding Japanese breakfast, but this was everything I hoped for.

This hotel had the audacity to charge me for two rooms claiming I was a no show when they acknowledge that I stayed at the hotel! My secretary reserved the room on my Amex a month or more ago and then the music venue Billboard were obligated to pay me room. So......instead of them crediting my card knowing full well they were paid in advance by Billboard club they took a position that I was a no show for the other reservation . There aren't 2 Al Di Meola's in the world!!!! I'm very upset at how I was treated considering this is supposed to be a high class hotel! The hotel is nice but the management were extremely inconsiderate! Also the Italian restaurant caters to Japanese palate and is far from authentic Italian . Be aware of that ! I stayed at the St Regis when it opened and they had an Italian chef and the food was amazing as well as the service ! However , I ordered a caprese and the mozzarella was liquid ! I sent it back and tried to explain that what their serving is far from what a caprese is ! All in all I left with a very bad impression of how I was treated at the front desk on checkout! Their ridiculous claim that I was a no show is a flat out lie when they know very well I was in room 2020!!! If they were smart they would rectify this situation with a refund and an apology !!! Al Di Meola

One of my favorite hotels in the world. I took my wife here for our honeymoon and have been back 4 times in the 5 years since. Beautifully appointed. Great location. Fantastic service and a short walk to the food palace that is Dotombori. It's a St Regis, and I expect quality at that price point. And while some don't, Osaka hits that mark.

One of the best hotels I've ever stayed in (not that I stay in lots of hotels). I booked through my Chase rewards points and I had no issues with reservations or check-in. Conveniently located right around the corner from the Honmachi station which is two stops from Namba. We also walked from Namba to the hotel which took about 30 minutes. Entering the hotel was a bit confusing since the first floor has a service desk but not for checking in. The concierge and bathrooms were up the elevator to I think the 22nd floor. We were early to our check in so they kindly took our bags while we walked around the surrounding area. When we checked in, a nice gentleman took us to our room. He was super friendly and made conversation and suggestions on where to go. He said we were on the better side of the hotel overlooking Namba area and the view was amazing! The room was also spacious and very luxurious. He showed us around the room and the high tech function of the night stand remote for lights and curtains (very high tech and cool). At the end of the tour, he asked if I would like a welcoming tea and sweet and brought it in and explained the origins of the Roobios tea. I was just in amazement on the service and I didn't realize that we had butler serive in St. Regis. Other surprises when we returned from a night out, the beds would be set for sleeping, curtains drawn, jazz music playing from the TV, lights dimmed, and yukatas laid out on the bed. All other clothes I had thrown around would also be nicely folded and in the closet. Wow, is this how the rich and famous live? My nails were too long, I called and asked for nail clippers. Nail clippers were there a few minutes. We brought a Uncle Rikuro cheesecake and had no utensils and plates. I called and they delivered within minutes. BEST SERVICE EVER! What was a bit different is that the house keeping is at weird hours. We went out since morning and returned around 3pm and our room was still being made up. We then just decided to check the gym out which was very clean and nice and had basic cardio machines and dumbbells. Then we went down to concierge and asked when our room would be done and within minutes they told us we could return back to the room. One thing that's different in Japan is that we had to check out at the concierge which is unlike the USA but that's okay. I would love to stay at St. Regis Osaka when we visit Osaka. I will definitely save my points to come back.

Best hotel that I've stayed at. We used SPG points. If you're platinum, you can also spend 3000 yen from the mini bar every day. Great bed as usual. My favourite thing is the bathroom. The bathroom can be entered from both sides of the bed. The bathtub and shower are separated but in an enclosed "wet room", so it's basically a steam room too. Standard Japanese toilet. Great breakfast. You can pick one item from a menu, and everything else is regular western and Japanese "continental" breakfast. If you're travelling between SPG/Marriott hotels in Japan, you can ship your luggage for a good price. We shipped a 30" luggage to Westin Tokyo (at Ebisu station) for 2000 yen. The service at this hotel is impeccable. The only flaw is the design of the elevators. The concierge/lobby and reception/check in are different floors, and you have to walk to a separate set of elevators to go up to your room. They also only have two elevators per, so it's slow.

Stayed here a couple nights on our mini-honeymoon years ago. The hotel itself was remarkable. There was a secret door that they sent anything you wanted up in...want a razor, it would show up in this secret closet 5 minutes later. The morning paper (in your preferred language) was there every morning. Gotta say...it was pretty legit. But the real reason I am writing this review is that they have a pretty good morning buffet, as do most places in Asia. What set them apart...they have GREAT CROISSANTS at this buffet. I ate 5 croissants for breakfast. One might argue...but you didn't get your money's worth! And to counter that point....do you know how much a GOOD croissant costs? and add in the coffee...I'm pretty sure I got my money and calories worth that morning. This is probably the place that made me realize I love a good plain croissant and set me on my journey to find more. I hope to revisit this magical place one day...maybe I will ask for croissants through the magical cabinet.

The St. Regis Osaka is a beautiful hotel with a staff that tries hard, but misses the mark when it comes to being a true luxury hotel. The breakfast is just ok. Breakfast needs to be rethought and upgraded. The St. Regis Bar is world class and a worthy sibling to the King Cole Bar at the St. Regis in New York. The head bartender is terrific. The terrace bar a few steps away is mediocre in comparison. The butler service is simply a marketing gimmick, just someone at a service desk like any other hotel. Some of the concierges are terrific while others are inconsistent at best. Also, there are little to no amenities. No chocolates when they do turndown service. No fruit in the room. Beautifully appointed and well located, it has all the bones to be a great hotel. With a little work it could be.

Great hotel. Room service is amazing and so fast, the room had a great view and was very spacious. As we checked in very early in the morning, they welcomed us with yummie breakfast croissants and champagne. The Spa also top-notch!!!

Fabulous hotel and great services! The suite was spacious and I had to run from one side to the other side to get the door. Everything is high tech and can be easily controlled by built in buttons in the bedroom. I also love the bathtub with a metal shelf to put body wash, soap and a glass of wine!

We recently stayed here for 5 nights as part of our Japan honeymoon adventure. It is a gorgeous hotel! Service here is impeccable, although can sometimes be a bit uncomfortable for westerners who aren't used to that extreme level of courtesy. For instance: they will wait outside your elevator doors and smile at you while you wait for the doors to close, just so they can bow goodbye as the doors close. Everyone we met there was extremely polite and always helpful. We tried to use my husband's suite night rewards to upgrade to a suite for our stay, unfortunately they were booked...but they put us up on a higher floor and brought us a slice of cake for our honeymoon. With SPG platinum status, the benefits at this hotel are great! Complimentary breakfast buffet (the BEST breakfast buffet I've ever had a hotel - included dim sum, freshly carved prosciutto, hot food items, etc..); 3000 yen minibar credit per night; free wifi; and probably a few other things that I'm not remembering. They have a pillow menu in which you can request from a list of about 10 different types of pillows. Location was pretty good, although you need to take the subway to anything touristy, but the Hommachi station is accessible right below the hotel - super convenient. We really enjoyed our stay here - it was so hard to leave! If we're ever back in Osaka, this would be where I want to stay.

I have stayed at this wonderful hotel for 11 days already and love this property and their service. This is an extremely service oriented hotel and has great butler service. Their butler service is similar to a real butler in that they will provide information and service almost at anytime of day and night. Miki san even helped me setup my data sim card APN setting since instructions are all written in Japanese！Eventhough it is sold entirely to visitors：-） I ordered a pizza from room service based on their recommendation and it was very delicious. I would highly recommend this hotel to anyone. The only caveat is their Internet is slower than the Ritz Carlton Kyoto which is twenty times faster. ：-）They say it should be rectified soon by their Internet service provider.

I just loved it but know it was not without problems "checking in". The on-line process is not well aligned with the hotel. We made changes to the reservation several days before arrival only to be met with blank stares. Whilst we were initially told they did not have a room of our designation, they eventually found what we had booked. Aside from the check in, it was a delight and really could not have been a better choice. Highlights were service, breakfast, English fluency, 1920's bar, high tea and room quietness and comfort. The zen garden is a great place to take a drink and make an overly loud cell phone call to home.

While it's hard to gauge value, this hotel is excellent. It's a clear notch above almost anywhere I've stayed. The shower was AMAZING! 5 heads and you could change the intensity. Pro tip: turn on all heads before going in as it takes a few seconds to get to temperature, even if you already have one head on. The service was great and didn't expect an ounce of tip, which is refreshing compared to other counties. The gym was fine, but could use a few more free weight options, such as a barbell for benching and squats. The Hilton had one!

When in Osaka, one must stay at the St. Regis Hotel. It is next to the train station, which makes it an easy landing when you arrive via Shinkasen (Japanese bullet train), and when you take the train again to go the airport. I had scheduled a day trip to Nara, where my grandparents met, and attended college in the 1930s. The easy access was a big plus considering that I didn't want to be out too long (not used to the Japanese winter as it turns out, coming from California.) The hotel is superbly decorated with a nice outdoor rock garden. The rocks were created to mimic waves. It has a lot of traditional Japanese motifs. The room for executive members came with a butler service. I nearly attempted to phone the butler at 4 am for some morning coffee, though I resisted the urge and figured out how to operate the Nespresso machine. Welcome package contains lovely nuts and dry fruit, very tasty. The raspberry tea served upon arrival in the hotel suite was quite refreshing. I had a view to the streets of Osaka and witnessed the brilliant sun rise, as well as the nearly full moon coming in and out of the shadow of the cloud. In the morning, the breakfast was extensive. There were some Japanese items on the menu. Their fruit compote was strange and yummy. The stewed pork, which was a heaven sent, reminded me how great Japanese cuisine is. The rest of the standard items are of very high quality and western. I did not do the Japanese food set for breakfast. Rooms are very specious and quite well decorated. I liked the day bed function, if anything, a great place to catch up on a good read while looking at the moon rising. I do miss home and friends back at home. I sent photos of the moon to one. He replied back, "The moon is almost full here as well." All of sudden I miss 7th Ave. Who would have thought that I'd take a liking of Inner Richmond and that I'd think of San Francisco when I'm in Japan? Such was how the evening ended. My journey in Japan was just starting.

Lovely two night stay at the St.Regis. I prefer this hotel to the Ritz Osaka. Staff is much sharper here. English speaking staff are great, our needs are well taken care of and the hotel is in much better condition than the Ritz Osaka. Subway access is convenient (underneath hotel or around the corner) and plenty of convenience stores within 5 min walk. The butler service is a nice touch, although, we never asked for more than water, coffee and ice. Top notch hotel, I would definitely recommend this hotel over the Ritz.

Great property and location for a five day trip to Osaka. Excellent service everywhere, the front desk, concierge, restaurant, the butler! Can't believe the minimal number of points required per night. What a value!

Fanciest hotel that we've stayed at! We stayed for one evening using SPG points and had a fabulous time. It's too bad we couldn't stay longer due to room availability. Customer service was outstanding. Check in was a breeze. We had our own butler service which was available 24/7. Butler brought a welcome tea and senbei. Delicious. When we returned from the evening, we had turndown service. Room was so roomy. Loved the water boiler in the room along with the green tea. Shower was huge. Hotel was convenient to get to using local trains. Follow the directions provided on the hotel website. Plus, the location for this hotel was not far from the Dotonbori and a few miles away from the Osaka Castle. I would love to stay here again.

Beautiful hotel. We are SPG members and had to book with them last minute with points. For the amount of points we spent... This place was very worth it. I mean it's st. Regis. Very room. Beautiful views. Bathroom was very nice and modern. Bed were 2 queen or 2 full combined. I don't know what it was. House keeping was great. Gym was small but nice. Business center is nice and convienient. .

This hotel has a extremely welcoming and friendly atmosphere with very helpful staff who was always willing to give restaurant recommendations, travel tips, and directions to cafes and little shops! The staff contains of several bilingual, capable attendants and help make the experience even better. The hotel itself has a great location and is a short walk to Dotonbori (the famous street with lots of food and tourist attractions) in Osaka. The price range is a bit higher but I believe it is worth it to come here with someone special to you and enjoy a nice visit to Osaka, Japan! The hotel staff is very kind and will consistently provide awesome room service such as bringing water, replacing hotels, and ensuring that your stay in Japan is relaxing and fun-filled.

This hotel is pure luxury, but not stuffy. The butler service is amazing and so helpful! Definitely would stay here again and well worth the price. I do not want to leave!!!!

Probably the best hotel in Osaka! We had a personal butler for our 3 night stay here. You know the hotel is fancy when you have a butler... Unfortunately, she wasn't around much because we were very low key guests. Called her once asking for more milk for the coffee, and she brought us a fresh brew and a lot more milk without even hesitating. What I don't get is while the room service charges exorbitant prices for a cup of coffee, butlers bring it for free. I kind of wish Japan had smaller valued bills. I didn't want to give butler 1000 yen bill just for a cup of coffee (that's about $10!), but even the 500 yen coin seemed cheap (after all, it's a coin!). Not sure what I should've done. Butlers can also unpack your luggage and iron clothing, but unfortunately, we had no fancy clothing that deserved such treatment, haha. Our room was huge and had a nice view of downtown Osaka. The hotel is centrally located, and not that the typical guests here would use the subway, but it's located right below (one of the exits have a direct access to the first floor check in). My favorite was the shower - 6 jets blasting all at once!The hotel has a nice bar and zen garden. Worth checking them out! Will I come back soon? Probably not. We were on long backpacking trip around the world, and long story short, we came to Osaka during Obon and there were no cheap hotels. There were actually no hotels on one of the nights we were here except for the St Regis when I checked (rates were over $1000 per night! I was shocked when I first saw). Thankfully, I used the free nights I had and didn't need to pay the $3000 price tag. But with backpacks and tennis shoes, we got quite a few stares from everyone else (and even the doorman thought we went to the wrong place, haha). Maybe when I'm older and fancier, I will return. For now, I'm better off with Airbnb :p

First time staying at a St. Regis and I think I am spoiled! I've stayed at places like Trump, Four Seasons and other 5 star hotels but this was by far, my favorite. Osaka was the last leg of my trip and out of the hotels I stayed at, this was definitely the most luxurious. From checking in to checking out, this deserved more than 5 stars. They knew it was my husband's bday and brought in a cake with a candle on it. We got a nice suite which was a big room with a nice shower as well. It had jets coming out from every angle. They had even asked us what tea we liked and they brought it the next morning with a newspaper. Wonderful service!!!

Truly, one of the best hotel stays of our lives. This St. Regis combines incredible luxury with Japanese service. Also, this place is *fantastic* value with SPG points, especially if you stay five nights like we did (fifth night is free), and we were upgraded to a deluxe room thanks to our Gold status. Some of the many pros of this hotel include the fantastically luxurious bar (hint: if you have status, get the drink coupons as your welcome amenity), complementary coffee service delivered by your butler (!), easy metro access, great views of Osaka, walking distance to Dotonburi. Shout out to the concierge for buying Hanshin Tigers baseball tickets in advance of our stay (they chose us great seats and only charged a 10% service fee). Also I have to put in a plug: try the ramen place across the street from the main entrance, it was amazing!

Ahhhhhh I just found out that Yelp is in Japan so I'm dedicating my first Japan Yelp review to the St Regis where we had an incredible stay in November 2013. Hotels are interestingly diversified places in what people see them as. Some people love them and see it as a getaway place to relax and rejuvenate. Others see it as only a place to go to sleep at night when traveling away from home. When traveling, guests may miss the familiarity of home whether he or she realizes it or not. When a hotel and its people successfully create a space that feels like home away from home, I think that's when the hotel has achieved success. My feelings on the day of check-out from St Regis Osaka probably reflects how much I really love this home away from home. I said to my husband, "Oh, I'm sad, why can't we stay here forever..." Alas, short fantasies like that are best kept as stints so we appreciate them more. At a St Regis hotel anywhere in the world, one expects wonderful, wonderful service. Add in the Japanese hospitality and the service becomes exceptional. We upgraded to the Hagis suite with Osaka skyline views. Within 10 minutes, our butler arrives, introduces himself, and very politely asks if he may take some time to explain the functions found in the living room and bedroom. Timothy, our butler, shows us the bedside controls for the lights, curtains, and door signs. He informs us that if the feather pillow is too soft for our liking, we can request for another type from their pillow menu that has 12 types of pillows. We have a butler box located next to the main door of our suite. Newspapers are put in the box every morning. We send pieces of clothing to be pressed and leave them at the butler box. The butler comes to retrieve them and then leaves our pressed clothing in the butler box when ready. There is no hassle of him ringing our doorbell to return our clothing. The mini bar has a Nespresso machine. The walk-in closet is certainly a win for any woman's heart (it is for me!). The bathroom has the most pampering shower with 5 sprays and water shooting out from different angles. Every evening there is turndown service lights dimmed, soft music playing from the TV, and yukata laid on the bed for us. Timothy our butler gives us printed information and directions to our dinner reservation which we had requested the hotel to assist in making, about a month prior to our visit. While speaking with us, he inquires about our earlier lunch reservation that day which the hotel also assisted in a month ago. He asks me if the restaurant remembered not to put shrimp in our meal due to my allergy. How thoughtful of him to remember and check in with us on this although the last time we informed them about my allergy for reservation purposes was a month ago. The people at St Regis Osaka care and they find ways to show that they care. They make it a home away from home for us, and very much a personal touch of experience.

I'm a platinum member who stays at SPG hotels over 50 nights. We decided to stay at the St Regis Osaka for a few nights to check out the food in Osaka. The location is ideal as its 2 stops away from Namba and 1 stop away from Dontonburi. It's also a 15 minute walk. Upon check in, we received 2 drink coupons for the St Regis bar. The room was pretty spacious for my wife and toddler. We were shown to our room and the staff even brought up a toothbrush and slippers for my daughter. While we couldn't get a fridge in our room, the staff was happy to store my daughter's milk in the fridge. They even delivered it in the middle of the nighI didn'tt when my daughter was hungry. We ate breakfast twice at the restaurant in the lobby. I recommend choosing the Japanese set breakfast as not only is it beautiful but delicious as well! What sets the St Regis apart is the service. Upon check out, we requested a cheese tart and a cake to be delivered to the lobby from the fridge. Needless to say, after we were on the train to Kyoto that we realized it wasn't brought down. Sad, I accepted that I would not be able to taste another bite of a Pablo cheese tart. Fast forward, to me checking in at the Westin Kyoto - I receive a message that the St Regis apologized and felt terrible. I said it was okay and I appreciated the gesture. Next thing I know, the St Regis staff says they will deliver the cheese tart after dinner. I happen to meet them as we returned from dinner and couldn't have been more happy. This is what sets the St Regis apart from the others and makes it a 5 star hotel. The service was amazing and they went above and beyond. I will always remember the friendly hospitality that was given and will stay again the next visit to Osaka.

Very nice hotel! Desk staff are courteous and helpful. Location is convenient. A little on the pricey side, but worth it.

Really impressed with the St. Regis Osaka and highly recommend it, especially if you can cover most or all of the nights with SPG reward points as it is pricy. Superb service, and by far the friendliest, most knowledgeable and respectful staff out of all the hotels we stayed at during our amazing trip to Japan recently. Everything about the room was top notch-- from the heavenly shower to the bed to the butler box...we felt like staying in and not leaving the room but there was simply too much to explore outside. The Butler service really sets this hotel apart.

Overall very nice hotel I am staying at. Comes with your own personal butler. It is a 5 star hotel.

Stayed at the St. Regis on my recent visit to Osaka for six nights. This hotel is really REALLY nice. Friendly staff and butler service. They have free clothes pressing daily. There's even A Nespresso machine for coffee in the room. The room size is huge for Japan standards. Everything in his hotel is top notch. This is by far the best hotel I've stayed at. I got a room on a high floor with city view. It was amazing, especially at night when the city lights are visible. I would love to come back again if I visit Osaka.