The St. Regis Sanya Yalong Bay Resort

What an incredible stay. I came here for my birthday weekend and my amazing butler Seven, made sure my room was decorated beautifully for my special day. The service is impeccable. The hotel stuff are very generous and helpful. My birthday celebration was the best I’ve ever had. I traveled alone but it didn’t feel lonely. Highly recommend for families, couples and solo travelers. The beach activities aren’t that many and pricy so don’t recommend those as they only last 10 minutes for a lot of money (400rmb snorkeling for 10 minutes). Otherwise lovely stay.

The resort is large and has nice public area. The room was spacious. The beach is fine. However the service was quite disappointing. The butler was not responsive. It was hard to get late check-out even as a Titanium member, which is fine if the hotel was busy. However I never got confirmation from the butler when she said she would check. When I checked with the reception desk myself, they did 1pm so reluctantly with an attitude I didn’t appreciate. The other requests, I also needed to check more than once to get updates. There was zero protectiveness.||The only highlight of the service is from the waitresses in the hotel restaurants.||It was such a big contrast when I stayed at Edition Sanya where the service was outstanding.

Overall the stay was good, And we thoroughly enjoyed ourselves, but there a few drawbacks and inconsistencies. Marriott BonVoy members should consider carefully.||We stayed at the Garden view Villa which was huge and had its own inground pool. The room itself was extremely clean and everything was functional and did not look dated. However, The layout was a bit odd since we had a king bed in one room along with a shower and bath, and the a completely separated living room which you had to access by walking outside and using the house key. It seems like it would be set up for two separate bedrooms but one is functioning as a living room and kitchenette. ||In the our villa outdoor pool area the jacuzzi was completely not functioning and there was no water at all. When we commented, they suggested that they can fill it for us if we wanted but it just seemed like too much trouble and probable time waste. ||We were not offered welcome points and when I complained about it they simply didn't respond to my comment at all. When I asked about an upgrade as a titanium elite member they offered us a seaside villa for one night out of three, but we had to pay the additional cost which isn't really an upgrade at all.||The room itself was not ready when we arrived even though I had checked in the day before using the Marriott app and selected a 2pm checkin. They compensated us with a free coffee and one cocktail at the beach bar. When I summarize my complaint points in a WeChat message they then gave us a bit of additional attention over the next few days including providing one free bottle of champagne and a fruit platter which was sent to our room. I felt that the team members genuinely cared about providing us a nice experience but the resort itself was not as flexible. ||I have to give a special shout out to the staff from Malaysia who made an absolutely perfect Bloody Mary for me on Day 2. They didn't have any canned tomato juice but he sent to the kitchen and made it fresh for me with actual tomatoes. ||Speaking of which, the food quality was outstanding throughout and a particular highlight was the buffet breakfast at the Villa brunch location located seaside. ||In terms of swimming facilities only one of the main outdoor pools was open which was actually the one smaller pool with a view of the sea. The other main pool located closer to the villas is more intricately designed but it was not open. Not sure why but I suppose during the lower season it's too cost prohibitive to run. The Beach itself felt pleasantly isolated in the view was fantastic of the surrounding Bay area. There is a limited swimming area but it was sufficient. They were not many guests attending the beach area and as a result the seating selection there is quite limited. Additional seating is available up the small stairs with still a nice view of the bay and the beach. Note that the swim up bar at the main pool was not functioning and look like it had been shut down for many a month. The escalators which help you to move up and down the multi-level floor at the main lobby we're also shut down with cobwebs and a look of general disuse for many months as well. The elevators function perfectly well however. There was a small petting zoo and cart track as well as a movie theater but we didn't try any of them.||Regarding price and value overall I felt it was a bit overpriced but still luxurious enough to warrant the spend. Note that we booked the room via the Marriott app and I found other online options to be lower cost by quite a bit. When I called the hotel to ask why that was so they advised me that if you book via the other third party apps you don't get any night credit and you don't get any Marriott points. I felt it was a bit of a disservice to Marriott members to be honest.||

What an awesome resort! We had a thoroughly great time. The room is luxurious and well appointed. We had a room with access to the lagoon pool - we highly recommend this room type. The pools were very kid friendly, and the water temperature was just right. Breakfast buffet selection is good; catering across Western and Chinese cuisines. We also dined at Mei Xuan for dinners, and the Hainanese dishes were good. We spent every night at the beach bar, drinking cocktails and listening to live music from Monica. The service from the beverages team was excellent and we had great service from Claire and Dennis. Our kids loved the resort so much that they have asked for us to return for our next holiday!

Best stay. Great staff and premise. The hospitality was the best. My butler Seven was very helpful and always made sure I had what I needed. Highly recommend for couples, solo, and family travel. The restaurants are pricy but the foods good.

We booked 25 rooms (including 3 villas) at Sanya Yalong Bay St Regis hotel for our wedding on march 9th, 2025. Some guests arrived on the 6th and the rest arrived on the 8th at 12pm. We sent the guest names and their flight details to the hotel 2 weeks before the wedding and got confirmation that they have received them. On march 8th, the hotel wouldn’t let our guests check in at 3pm because the rooms were not ready (3pm is the checkin time mentioned on their official website). My wedding guests, including elder guests and children, had to wait till 4:40pm for their rooms. During their waiting time at the lobby, there were no staff providing any service to my wedding guests. The stay at sanya yalong st Regis has been a HUGE DISAPPOINTMENT to us and all our guests. -Rooms: our villa filled with cigarette smell. -Service: Not only did my guests have to wait for almost 2 hours at the lobby for checkin, the staff was also very rude to my parents. When my parents were concerned about our wedding guests waiting and start talking to the manager. I told the manager I wanted to complain, the manger said, ya go ahead.

The service is welcoming and accomodating. The environment is beautiful. The swimming pool can get crowded during peak. The spa is great and the yoga teacher is very professional.

What an experience. The hardware of this hotel is stunning, the butlerservice is simply great. Especially thanks and recognition to Betty and Caroline. I have been there with my wife. The level of luxury is amazing. The breakfast buffet is fantastic. The service mindness is obvious and refreshing. If you want a fantastic holiday on all levels, go to this property. I will return for sure. The beach, the swimming pools, the restaurants, the entertainment, the stunning scenery, the interior, the quality, the friendliness of the staff, the rooms…simply everything is great. Is absolutely worth the price. One of the best hotels in 35 years permanent business travel…..absolutely top.