Devapriya Madhusudhanan
Google
Honestly, I came in expecting a good experience but left the place feeling disappointed.
With most restaurants, you would expect the host to seat you, but we had to wait a good 10 minutes before someone came to attend to us. Even then, we were not seated, just asked to wait longer, for reasons that were never explained, and eventually told to pick a table ourselves.
Because we had already waited so long, we decided to order food at the bar, thinking that if it took this long to seat us, table service would be even slower. When we asked to order, the male staff member, glasses, animal print shirt, gave us unnecessary attitude. All we said was, “Hey, I think we can order now,” and he decided to lecture us about how we should sit down and wait for menus. If it was so important for us to be seated with menus, perhaps we should have been seated earlier.
Once we sat at the table, there were no menus, not even drink menus. We assumed he would bring them since he had been so insistent on us sitting down, but he did not. When we asked for drink menus because we had not yet decided, he again responded with attitude, saying, “Oh, I thought you knew what you wanted to order.”
Overall, the experience was ruined by poor service and unnecessary rudeness. The food was average at best, the drinks were good, but not good enough to make up for the staff’s behaviour.
If this is a customer service oriented job, the focus should be on treating customers, especially polite ones, with respect. We will not be returning.