Frida Traga
Google
My friends and I had a shockingly hostile and uncomfortable experience at The Standard Store that escalated far beyond what was necessary and left us feeling completely disrespected.
After grabbing drinks from the café next door, my friends and I sat on the front steps—some of us finishing our matcha, others browsing inside. The steps seemed like a casual place to sit (especially given that the store’s own Instagram shows people hanging out there), and there were no signs indicating it was private or that drinks weren’t allowed inside.
Out of nowhere, another customer came outside and told us that the owner didn’t feel comfortable speaking to us directly, but wanted us to know that sitting on the steps was “disrespectful” and “rude.” We were genuinely confused and explained that we were happy to move—we just hadn’t realised it was an issue. We also asked the customer why the owner hadn’t simply said something to us directly, since a polite conversation could’ve cleared things up immediately. The customer stayed passive and didn’t really respond.
Then, mid-conversation, the owner came outside and immediately snapped at us, saying, “There’s no need to be rude or disrespectful,” despite not having heard anything we said. We were calm and respectful the entire time, trying to de-escalate and clarify the situation—but instead of listening, the owner launched into a condescending lecture.
She told us that we were inconsiderate for coming in with drinks (despite no signage indicating this), and sarcastically asked if we’d “ever been to New York or Paris,” because that’s the kind of “culture” she’s trying to create. She mocked us for being “obsessed with our matcha,” and made it seem like we should’ve known better—as if our confusion was something to laugh at rather than clarify.
Even when we suggested that a sign might help avoid these situations, she scoffed, rolled her eyes, and continued to speak down to us. The whole interaction felt performative, aggressive, and needlessly embarrassing.
Several bystanders appeared uncomfortable with how we were being treated, which only confirmed how disproportionate the response was. What could’ve been a simple, respectful exchange turned into a public scolding over something we would’ve gladly corrected if given the chance.
For a store that presents itself as elevated and community-focused, this experience felt anything but welcoming. The Standard Store’s aesthetic may be curated, but the energy we experienced was anything but inclusive. If the store wants to represent Surry Hills’ creative and welcoming community, it seriously needs to reflect that in how it treats all people—not just those who “look the part.”