Ping Yueh L.
Google
A very bad experience!!
Our recent stay at The Street Milano Duomo, from October 24 to 27, 2025, in Room 402 (4th floor). The average nightly rate for this stay was €528.33 per night.
We've book directly from the hotel's website months ahead; but until the second day after our check in, which is Saturday, October 25, at 5:19 PM, the hotel notified us via WhatsApp that there would be a private event on the 5th-floor terrace that same evening.
We immediately expressed our concern, explaining that we were traveling and needed rest, and requested that the event end no later than 10:00 PM. We also pointed out that notifying guests only a few hours before such an event was unacceptable, as it left us no possibility to modify our stay or make other arrangements.
However, the party continued until after midnight; a lot of teenagers showing and the loud music and voices did not stop until around 1:00 AM.
We reported the situation to the front desk staff, but they stated they were unable to take any action because the event had been authorized by the hotel manager, Julia.
Afterward, we requested to speak directly with the manager, but she ignored our request and showing no remorse.
This hotel is fail to ensure a quiet and restful environment, and I consider the behavior of the manager Julia is unprofessional and unfair to guests.
They do have a very good location but the management is just want to make money and ignore customer's basic welfare and with a bad attitude. Think again before you made the reservation and cancel the order if you can!!