Kensley Lewis
Google
Stay Date: 4/11/25
We stayed in a King with no windows (upon request), which is great for people that love sleeping in pitch black dark. I loved it so much. I couldn't tell it was 9 am. Amazing. This is one of the best hotel beds I have ever slept in. Now, from photos, it does show bathtubs, but our room only had a shower. So, only some rooms have tubs and other have a big shower, and if this is important to you, just request one or the other. The rooms are small, but quaint. This is perfect for a couple in town.
My only concern is that there is no front desk on duty from 11 pm to 7 am. This is a security concern to me. The computers were left with information pulled up, to where anyone could see vital information, so this poses a security risk if someone were to be malicious. The front door, which has a key pad for entry, is completely unlocked. I would feel more safe if cards were required for entry during these hours, but it is not. So if any emergencies were to happen during the middle of the night, there would be no one there to handle anything. I thought in these instances, calling the front desk might have someone on call, but it goes unanswered to voicemail. Someone did finally get up with us around 5:15 a.m., so I don't know if this was front desk or another member of staff, because we ran into a BBB employee that mentioned no one works overnights at the hotel. The other issue this poses is if you left your key in your room, there wouldn't be anyone to let you in. They do have an option for keys on your phone, but I encountered spotty service in the building a few times, so this isn't entirely reliable. Also, several of the main areas where key card entry looks required to have access to the rooms, it was not required and anyone could just walk in.
This is a huge safety concern, but otherwise the stay was wonderful.
Made to take down review upon manager’s request, simply because of a free night’s stay. 4/14/25
The manager/whoever said there is someone there overnight, but who knows where they were. However, a BBB employee and a dayshift employee confirmed that there is no overnight person on two separate occasions.