The Sukhothai Shanghai

Amazing hotel! Room was luxurious and very comfortable, breakfast was fantastic with lots of options, and the pool/fitness center were very nice. Hotel design is very nice; you feel like you are in a wellness retreat. Staff were incredibly nice and helpful with travel recommendations/logistics. Location is very good - close to several subway stations and near some good shopping.

We hope to see bins in the living room. But lovely place to stay. . The bed indeed is too small, wish it will be a full 2m king size bed. Amenities and snacks always refilled. Very good job. Breakfast is good.

We had an excellent stay over New Year. We especially enjoyed the location just opposite of a brand new luxury shopping mall with a great choice of restaurants and top brands, including the Louis Vuitton exhibition (cruise ship). It is also within walking distance to many tourist hot spots and interesting neighborhoods. Great recommendation to explore the city.

Everyone is helpful n hotel is clean! Gym was awesome with full equipments! This hotel with be my first choice if ever back in Shanghai. Door staffs, Front desk and cleaning staffs is super helpful especially Angela! Mini is free and it get refill everyday! We are so happy and grateful for our stay at Sukhothai overall. Keep it up!

We stayed in Sukhothai Shanghai over 20 nights in past 2 years. We came back this hotel last weekend. Sukhothai Shanghai is listed on the award lists of both Forbes Travel Guide (4 stars) and Michelin Hotels (1 key). On the same lists there are other well known international luxury prestigious brands. Sukhothai Shanghai is relatively less famous, but, I believe this hotel is up to the same standards. ||Location: in Nanjing Road West, with direct connection to Taikoo Hui, luxurious shopping, quiet, prestige and historic area.||Hotel interior design: minimalist and artistic design, with luxurious hotel atmosphere.||Room and suite: big, comfortable, well cleaned and everything is well designed for short duration living. And, most important to me, there is well designed area to put my luggages. ||Breakfast: in Urban Cafe, a nice restaurant with very comfortable environment. Each dishes in the breakfast are with high quality ingredients and nicely cooked. The croissants and danishes cannot be missed. I believe this is one of the best breakfast in Shanghai hotels.||Staffs: all are professionals||Lastly, I would like to thanks Tina and Candy from reservation department for their great help in room booking and car arrangements!||

Excellent rooms, worse to book the executive rooms or suite. Awesome SPA with a well maintained 25m pool. Outstanding breakfast with a focused selection of Western and Asian cuisine, the DimSum and the Chicken broth noodle soup make your start into the day! Thanks to the great service and awesome staff which made my stay one of the best experiences in Shanghai.

Overall not as great an experience as it used to be. The hard product remains top level, but there were a couple of shortcomings that added up to make the experience less pleasant.||||• Booked two rooms, was told only one included breakfast as I had HH Diamond status but my mother in the other room did not have her HH Gold status recorded. I did not have the number at hand, went up after checking in to write it down, then brought it back to the front desk only to have them say that I needed to show a card physically or through the app.||• Had drinks at Zuk with my brother, who had been a frequent customer in years past. Was told after we had ordered two rounds of drinks that the happy hour deal was only one per person now, which was only shown in small print on the menu, which was hard to read.||• The least pleasant experience was using the restroom on the ground floor on Tuesday morning (6:45am) before checkout. As I was in a stall, the cleaning lady asked how long I would be there. When I exited, she scolded me for using it, saying it was for customers only. Apparently I didn’t look worthy enough to be there.||||It’s a shame because I have liked the hotel in the past. The rooms are still nice and spacious and have held up well over the years. The breakfast is quite extensive and generous. I understand it is a tough economy and costs have to be kept down, but it doesn’t have to be made that obvious. Probably won’t be back with the other options in Shanghai.

Very good location and its connected to hkri mall. Breakfast is good as well , nice spread and delicious. Service staff needs to have more training aspect to have more initiative and provide better customer service . Rooms are big and comfortable but not sound proof. Ambulances siren can be heard clearly. Rooms door extremely heavy hence other guest pushed & slam their doors throughout morning and night time. Rooms decor is nice & cosy. Super huge bathroom and double basin a plus