Savjot S.
Google
Extremely disappointing and concerning experience, primarily due to the food quality. As shown in the attached photo, the chicken used specifically in the butter chicken was extremely dry, tough, and chewy. It genuinely seemed like old chicken rather than freshly cooked meat, and the texture alone made the dish unpleasant and difficult to eat.
The butter chicken sauce itself was also very poor. It was overly sweet and tasted undercooked, as if the curry had not been properly simmered or finished. Overall, the dish felt rushed or reheated, lacking the freshness and balance expected from such a standard Indian dish.
What made the experience far worse was what happened afterward. After eating the food, everyone in our family became unwell, which raised serious concerns about the freshness and handling of the chicken. This was extremely distressing, especially when dining out as a family, and completely unacceptable.
While the serving staff were polite and friendly, the situation was handled very poorly at the counter. When the issue about the chicken was raised, the counter staff were unfriendly and dismissive. Instead of addressing the concern or showing any willingness to investigate or apologise, he gave a lecture on how butter chicken is cooked, rather than listening to customer feedback or taking responsibility.
Between the poor food quality, the illness afterward, and the way the complaint was handled, this was a very negative experience. Based on both the food and customer service response, I will not be returning and would not recommend this place.