Mellissa D.
Yelp
Getting this activity 'on the books' was more than aggravating, to say the least. The tasting tour says that to text them is a quicker option for response to inquiries (for them.) It most definitely didn't seem that way! They DID get back to me via text, but it wasn't in a quick fashion. I'd say an semi-acceptable fashion (within 8-12 hours.)
Regardless, we DID get our event scheduled for a private tour with (15 people.) It was quite an expensive 'private tour' of the night of lights that was explained to me as tho the grinch (driving one trolly) and Santa (driving another trolly) would interact with one another (more than minimally) and make the tour exclusive to all 15 of us. They would hop off one trolly and interact with the passengers of the other trolly, etc. In reality, it was NOT a collective tour. The grinch separated from the other trolly and it was essentially two separate tours. Approximately 3-4 times they interacted with one another (acting as tho one would hit the other's trolly, yelling insults at Santa, responding to the grinch, and stopping at the 'duck bar' for the ambush together.)
The address to initially meet at is kind of hard to find, even with GPS, as well! There is NO indication of 'the tasting tours' business name on the store front at the address. It is a Cuban bakery.'
YES, we all had a good time.... But I don't want the rest of you that book a 'private' tour to be mislead or pay for something you won't receive.
*** I also find it distasteful that the company charges an unprecedented amount of money for the trolly rides and then has the audacity to send an email asking for further tip for the trolly drivers.*** Whether a patron tips or not is up to them, not a business owner requesting it!