Daniel K.
Google
It is an absolute scandal that a property in this condition operates as a so-called four-star hotel. The standard we encountered not only drastically differs from the description and photos, but in my view poses a real risk to guests’ health.
The room was cold, cold air was coming through the windows, and the heating did not work despite repeated reports to the staff. As a result, we developed health issues. However, the most serious issue was that a corrosive chemical substance was left inside the kettle in the room after cleaning. This was not a minor cleanliness issue but a real hazard — after using the kettle, health problems occurred. In addition, other chemical cleaning agents were left in the room, and one of the bedside lamps was in such poor technical condition that it almost caused an electrical short circuit. This demonstrates a complete lack of control over guest safety.
Cleanliness was at a very low level, the staff had serious communication issues, and the breakfasts were poor and appeared to be reheated or defrosted. For all of this, we paid over 600 €.
What is most outrageous is that despite direct contact and escalation through Booking.com, the hotel refused to offer any real compensation whatsoever for a situation that involved a genuine health risk. Only Booking.com proposed a symbolic €25, which in the context of endangering guests’ health is simply insulting. The hotel has completely washed its hands of the matter and taken no responsibility for what happened. This property does not meet four-star standards and, in its current condition, should not be operating at all. I strongly advise against staying here — this place exposes guests to serious health risks, and management clearly does not see a problem with that.