Kelly S.
Google
A Lovely Pub With Great Food, But Service Lets It Down
We’ve visited this pub a couple of times now for Sunday lunch. The pub itself is beautiful, the atmosphere is lovely, and the staff are always friendly and welcoming. The main meals have been consistently delicious — really can’t fault the food.
However, on both visits the service has been extremely slow, especially after the main course. Each time, dessert has been completely forgotten about. We’ve had to go up to the bar to ask for a dessert menu, and even after requesting it, we ended up waiting nearly an hour with no dessert arriving on either occasion, we’ve ended up cancelling the order and leaving.
It’s a real shame, because this could easily be a five-star experience. The pub is lovely and the food is great, but there’s definitely a lack of attention to customers once the main meal is served. If the service was improved, particularly around desserts and follow-up, it would make a big difference.