Yuko H.
Yelp
Five Star Hotel!!!
If they are not ranked as a five star hotel, they should!
Location: Conveniently located adjacent to the Tokyo station, you never have to leave the Tokyo Station building. How good is that? You get off Shinkansen, a few mins later, you are in your room. The room itself is very quiet, I anticipated some noise from the train station but I almost forgot where I was as my room was so quiet.
Service: Check in staff was so friendly, they truly understand what good service is supposed to be. What I noticed in Japan while I was there for about a week, most people won't look at my eyes when they talk. Most people talks very politely but I could tell they are just following the procedure. The front desk clerks looked at my eyes and smiled as they welcomed me to the hotel. After the check in process, a nice lady offered to take my bag (which I refused as she as such a tiny lady and I thought I had more muscle to carry heavy stuff), and showed me to my room. As we walked, she explained to me about the hotel history and safety of the hotel. The way she explained to me shows she cares about hotel guests, and was proud to work for the hotel.
Room: Standard size, not too large and less counter space but it was enough to get what I needed to get done. They had three outlet plugs on the work desk, I was able to charge my electronics, and with a very stable free wifi, I was able to get a lot of work done. The bed they had in my room was very nice too. Mattress they had was what I felt comfortable. Not too hard, soft enough, I was able to sleep very well. I like the bathroom too. Although the counter space was on a smaller side but still had just enough space to put everything I needed in the bathroom. I enjoyed a nice bath and loved the fluffy bathrobe. Just what I needed after two weeks of business trip in Asia.
At the check out, since I was traveling by Narita Express, they offered to carry my suitcase to the train platform. ( I declined but it was such a nice gesture that they offered)
Unfortunately I didn't have time to enjoy any of their restaurant facility, I definitely would love to come back to try them.
When I started traveling to Tokyo for business frequently, the Tokyo Station was always under construction. When I came to Japan last year, I finally saw the construction finished and remodel for the hotel was completed. I told myself, the next chance I get, I am going to stay at this hotel. I am glad I was able to stay at this hotel finally.
If you are looking for a nice comfortable stay with excellent service, this is the hotel for you. Traveling could be tiring, there are here to make sure your stay is as comfortable as possible. I rested very well and got a lot of work done.