Ivy Marie A.
Google
We booked this hotel to celebrate my daughter's Birthday. I was actually not so impressed with the customer service and the hospitality from the beginning. I asked them nicely, like any other hotels we celebrated my daughter's birthdays, to do some small gestures to surprised my daughter, and they just replied to me with an email addressing me with a wrong name as well. Considering the price of the hotel, I was expecting it would give the same experience we had in Waldorf and Mondrian, but no. It was a great hotel, but to sum it all up, the only special thing that's in there is the heated pool, with the view of the whole tower, specially at night. Customer service wise, the only staff I remember there that was nice and was offering genuine service was the guy from the pool and the girls who was preparing some balloons for an event in the tea garden. But, otherwise, nothing else special.
Breakfast was ok for me also, staffs are not really accomodating, not having initiative to help, specially with customers who have families like me, breakfast option is ok, not really that wow choices, location wise was great, with the tunnel going to Villagio (atleast something else to visit). Rooms are amazing, except that dental kits weren't provided and we needed to ask for it.
Overall, it's recommendable for single or couples celebrating something special, without children, not really recommendable for families, and not really a kids-friendly hotel.