The Touraine

Not a very “elegant” place to live lol. The front facing view is of a massive, ugly graffiti tag scrawled on the top floors of the building across the street. There’s definitely better places for the price.

Great building with friendly staff. Well maintained and public areas nicely decorated. Recently added a small gym and Rival Bros coffee. Spacious apartments with many old details. Location is wonderful near several bus lines, high speed line and Broad St subway. Good shopping and restaurants. The downside is that rents are high.

Wonderful place to live. Front desk staff is very kind and helpful, I love being steps away from Rittenhouse Square, and Rival Bros. coffee is some of the best in Philly. I also enjoy talking about the famous architecture to out of town guests. It's great to come home and walk through such a magnificent archway every day.

I had a similar experience to Olivia below upon move-out, only for more $ and less justification. MOREOVER, I second the incompetency and lack of professionalism I experience in corresponding with the property management team over the course of 5 years I lived there. The last straw for me was, during COVID, I was presented the option to renew my lease for a modest rent increase. I agreed. 1 month after my lease renewed, I was informed the unit right next door to me was scheduled to be totally renovated within a month from that date. I was stuck WFH trapped at home during COVID with construction noise for a half year. After the project next door was completed, they chose to renovate the unit directly above mine. This was then followed by construction outside the window of my unit on the Annex next door. The only compromise offered during these circumstances was for me to pay $1,000 to transfer units within the building, with cost & hassle of moving my belongings at my own expense. I will be taking the management team to small claims court as well seeking $235 of remittance from my security deposit. I pointed out it will cost more to defend themselves over this matter, or cost the same in the end if they choose to remit after I file. Either way, they're clearly doing this out of spite of their own tenants. ===================================== ***COMMENT RESPONSE*** ===================================== Itemized receipt of charges were sent to me over 4 months after move-out, and only after I actively followed up with your team multiple times requesting documentation as to why any charges were applied. Legal requirement is 30 days. I was also not offered the opportunity to be present upon turnover of the apartment. No-one from the property management team was on-site upon move-out for me to conduct a walk through. The "time-stamped photos of excessive damages" cited below was conducted the day after the termination of my lease agreement. Cleaning charges were applied to normal wear and tear / use of premises. It is not leverage if charges were illegally applied. I was charged for an appliance that was broken after move out. I have a time stamped photo the day of my move-out showing the appliance was not broken. As for the construction noise, I can attest to the "notice to residents well in advance of loud work" occurring in some instances, but not all. I distinctly remember receiving less than 24hrs notice for a planned fire alarm inspection / test, and having to reschedule a WFH meeting through COVID as a result of this lack of consideration. I also distinctly recall not having received notice for at least one of the recordings I have of sustained loud noises throughout the workday. Result of circumstances or otherwise, the fact I wasn't informed of the construction prior to renewal of my lease was intentional. Even if I were to give benefit of the doubt in it being entirely circumstantial, my experience in Unit 605 still absolutely warrants a single star review. Lastly, do not let the prompt reply / comment below fool you as to the professionalism standard of this property management office. This reply was the most thoughtful and comprehensive response I've ever gotten from the organization. Expect the status quo to be lack of consideration & respect for tenants, and a general attitude of apathy that starts with Dominique and runs on down through everyone that had worked for her over the years.

I've never seen the apartments unfortunately but the lobby looks like a presidential den/library, not an apartment complex. It's very very nice.

Beautiful place with thoughtful staff. Would highly recommend living here to anyone who is considering it.

Beautiful building nice management except for one of the front desk employees beatrice she is a hateful ignorant trouble maker who really shouldn't have a job ...She talks about all the residents and fellow workers..

I am writing this review to show how the Touraine is a 5 star hotel as it was back in 1917 when it opened. If course, it's a 2017 5 star apartment. I have not moved in yet; but I officially will be moving into a 1232 Sq. Ft. Apartment. The paperwork, ie. Lease, documents, security and first month's deposit all digital. I won't use names; but they both were professional. In fact, they have accommodated every question and future needs, before my official move in on 1/2/2018. I'll keep you all posted, as to how my move goes. I know it will be flawless. Unless, of course, it snows! Already, have snow date reserved with freight elevator. So look for my future post - how my move goes. I expect another 5 stars. Thanks Mr. P j

I need to update this review, unfortunately it now matches the two posters below. I am now in a small legal battle to get back part of my security deposit as I was charged $125 to clean a 12x12 carpet that was not damaged or dirty. This is after I was charged a $50 late fee for the last month's rent after I emailed the incompetent property manager to confirm my pro-rated rent as I was informed on the first of the month that they'd found a tenant to take over my lease for the second half of the month. Absolutely appalling after nearly 4 years of residency. The apartment was left spotless and never a late rent payment during my time there except when I had pneumonia last December. There is no 'good faith' at this place. Ironically the woman who is most responsible for giving good customer service and treating you with integrity treats people worse than I treat my goldfish. The leasing women are nice, friendly, and intelligent, but unfortunately it stops there. Even the maintenance people are miserable ever since the new management stepped in, and I get more respect from the $12/hr doormen and desk people than I've ever gotten from management. Totally disgraceful for such a beautiful, well-maintained building with good tenants. You can go elsewhere and get more for less money and be treated with respect. I do not recommend The Touraine until the owners wake up and realize that Dominique is a lawsuit waiting to happen. I'm sure Dominique will try to save face of the once amazing place to live that she has single-handedly made a miserable experience, even post move-out, which is quite a feat. So to your anticipated response I say: https://youtu.be/Gm7y5BjJcwU

We lived in this building from September 2013 through September 2015. I have no hesitation in saying that this building is absolutely one of the best in the city. Our time here has been absolutely amazing. Here are a few things you will really enjoy about The Touraine: 1. It is "The Touraine" - baby! It is a landmark building, with a lot of character and history. It is a easily recognized building, and has a lot going for it. In all my conversations with people around the city, whenever I said I live at The Touraine, it was immediately recognizable and everyone has the nicest things to say about it. 2. Location. It is a two block walk to Rittenhouse Park. A one block away from the Avenue of the Arts (think Kimmel Center, Academy of Music etc.). It has about 40 restaurants in a 5 block radius. You can literally stumble home from Philadelphia's best Beer Emporium - The Monks Cafe! On both end of Spruce Street are two of the best parks in the city. The Schuykill River Park and the Spruce Harbor Park. 3. The Staff & Management: They really care. They will do everything they can to make your stay enjoyable and stress free. The maintenance crew is amazing. We have had them come in for the smallest thing, and they take care of it in no time. Really professional. 4. The Updates: The Lobby speaks for itself, and so do the apartments (though you can get the un-updated ones for a bargain) - however the two biggest improvements coming to The Touraine are a new gym and new elevators. So there you have it, we love the place, and so it is perhaps a bit of a biased review. But just want you to know our experience.

I agree with the other poster. The Touraine WAS great until a few months ago when the management change happened. Now it's a disaster. The day to day management team are truly incompetent. I spotted a bed bug in my apartment and the management could not possibly do LESS or care LESS . I absolutely believe that their attitude is if "you don't like it leave" because this sentiment rings through loud and clear. Definitely stay away.

This 2010 review is obsolete and totally inaccurate. This is a lovely building with beautiful apartments and a caring and considerate staff. The renovations that took about 2 years to complete have significantly improved the appearance, but the staff have always been wonderful. Annie

We moved into the Touraine a year ago and we loved it. Since that time the management company has changed and the people running the building are not the same. The building is 98 years old and as you can imagine there are problems. I must admit they are trying to correct them. First, there are two passenger elevators and there is always one down. For weeks! They are replacing the windows and when they do that the contractors hold the service elevator. Of course, the tenants are trying to use it as well! One of the fairly new tenants told me that when he complained he was told "if you don't like it, move out"! He told them he can't get an elavaor to moved out! So he's stuck. My husband and I moved on Tuesday, but the new management team neglected to tell us that the service elevator was not available till 11:00 AM. It used to be 9:00AM. So we had movers who couldn't get their truck close to the building (because of contractors) and then stood around for 2 hours for the service elevator. Our moved from a one bedroom apartment took all day because of the elevator. Bottom line, stay away from the Touraine for about 3 years, by then they might have the building where it should be. They certainly are not looking out for the tenants that are there now!