The Tremont House

When we arrived at this fabulous historic hotel, our room wasn’t quite ready. We had the BEST customer service given to us by the desk attendant, Denise. She bent over backwards to make sure we were accommodated while we waited in the lovely lobby area. She went above and beyond to provide everything we needed for our stay at the Tremont House. When we got to our room, we were surprised at the spacious suite! We have a view overlooking the Strand, which is a famous shopping and eating area of Galveston. The suite has very high ceilings, a large living area, a huge bathroom and a separate bedroom. This suite is amazing!!!! We look forward to enjoying the sunset on the rooftop bar after we eat tonight. Apparently, this is the only rooftop bar on the island. I can’t wait to try eggs Benedict at the hotel restaurant in the morning for breakfast! Island life at its best!

We had the most incredible experience at The Tremont House in Galveston - especially on our wedding day! Due to the unpredictable Texas weather, we had to completely pivot from our planned beach ceremony the morning of our wedding, and the Tremont team came through in every possible way. Ashley and Jessica were absolute lifesavers. Without hesitation, they jumped in to help us set up, gather decorations, and create a beautiful Plan B with such grace and kindness. Their calm, can-do energy made all the difference and helped turn a stressful situation into something truly magical. The hotel itself is stunning. Our room was beautifully designed - elegant, clean, and incredibly comfortable. The lobby is gorgeous and has such a warm, historic charm, and both the rooftop bar and on-site restaurant were fantastic. We ended up spending two nights there, and every single staff member we encountered was friendly, professional, and made us feel completely taken care of. If you're considering a stay in Galveston, especially for a special event, I cannot recommend The Tremont House enough. Their team truly goes above and beyond, and we are so thankful they were a part of our big day!!

The hotel was beautiful. The staff was amazing. The room was good, but lighting in the bathroom was terrible. So dim and it can't be adjusted so bring a makeup mirror with lights. The Bartenders awesome. Food for breakfast was good our server Todd was amazing and his customer service was awesome. I will definitely book again, I just wish was more to see and do near by at the time of arrival, since our room wasn't ready. FYI I recommend just eating food at the hotel, way better than those delivery services| Its fresh hot and fast at the Tremont. |Love my stay prior to my cruise.

Ryan was the best at the rooftop bar. He was attentive and his suggestions were on par. Then Rob, the chef at breakfast and Debbie filled our tummies with excellent food lots of warm coffee and warm muffins as a treat! From the moment we checked in and our room was upgraded to a 2 bedroom apartment, this has been an amazing experience. I’ve stayed at many 5 star hotels and the Tremont deserves another star from 4 to 5! Excellent attention from the moment we drove up.

Our stay at The Tremont House in Galveston was truly an amazing experience! This beautifully restored historic hotel blends classic charm with modern updates, making it both elegant and comfortable. The location is unbeatable—right in the heart of downtown Galveston, within walking distance to shops, restaurants, and the Strand. From the moment we arrived, the service stood out. The front desk check-in was smooth and welcoming; the staff were genuinely kind and made us feel right at home. The updated rooms maintained a sense of history while offering all the modern conveniences we could ask for. Whether you're visiting for a weekend getaway or a longer stay, The Tremont House offers the perfect mix of charm, comfort, and convenience. Highly recommend!

Absolutely loved my stay here! The rooms were so elegant and comfortable, simply stunning property that is elegant and thoughtful. The food was so tasty, and while I didn’t dine at the rooftop, I did check it out-great views and ambience. Above all though, the staff, especially Oscar, were incredibly nice and helpful. I loved my experience, the great location and look forward to coming again!

From the moment we pulled up to the valet it was a A+ experience!|We booked the park and sail package for a cruise. |There are many restaurants within walking distance and many things to do on the strand!|The bars are very nice in the Tremont!|Three people really stand out here. Alan, Lora, and the shuttle driver! Unfortunately I did not get his name. All three of them were extremely helpful! |Have stayed here twice before a cruise and will definitely stay again!

The hotel is historical and so beautiful. It is right by many great stores and restaurants. It does not have a pool, but it makes up for that in ambiance. The valet is independent but amazing. Jarvis and Justin were great. The room was beautiful. We were awoken early every morning due to, I guess, garbage trucks outside. No one upon check out asked if I was happy with my experience. The front desk people were not as helpful and a bit rude.

Tremont House is a historic hotel in Galveston's Strand district. The original Tremont House dates back to 1839, where it suffered a fire 1872 and ultimately was demolished after the 1900 Galveston Hurricane; this particular hotel re-opened in 1985. My memories at this hotel include my sister's wedding (across the street at the Tremonth House Ballroom), romantic weekend and winter holiday overnight stays, and birthday drinks on the rooftop patio. In recent years, since about 2021, the hotel has undergone a slow transformation, from the lobby and rooms and now the longawaited rooftop bar. The rooftop bar has been closed for the past few years and we're all itching to check it out. Last time I got to experience it was in December 2021 for my 40th... we went back this past week and were surpised it still hadn't reopened. Any day now (we hope!). As for the remodeled rooms - wow, a huge upgrade from my last stay. We had a room overlooking the atrium. Pros: The rooms are large and are equipped with a safe, coffee station, TV w/cable, seating area, closet, large restroom with NEST bath products. I do wish they provided bathrobes, slippers, better AC system (felt very stuffy); they do have water refill stations on each floor. Glad they don't do bottled water. There's a fitness center, cafe, beautiful lobby bar, meeting rooms, and as mentioned - the ballroom for larger events. The only Galveston hotel I prefer over the Tremont is The Galvez (for its spa, heated pool, seafood brunch, and proximity to the beach). But the Tremont has a lot to offer... just waiting for that rooftop patio to open.

We loved staying here for a New Year's getaway! We selected it because we wanted a room with a bathtub, which is getting to be rare. (The bath towels are enormous!) My partner found the bed too firm - I did not. We improvised with the blanket from the closet, which btw was ample and wired so the light turns on when you open it. The property has historic character and modern amenities. This is the hotel for you if you like a well-appointed and beautiful room, in a hotel with a lovely lobby where you can curl up with a book after grabbing a latte from the hotel restaurant. While the hotel has history, the decor and amenities are modern. Check out the beautiful deconstructed mirror in the lobby. There's a grand piano there so they must have live music on occasion. We got room service more than once: it was fast and they offer a few really choice gluten-free options. Every floor has an ice machine that dispenses filtered water - helpful for making coffee (Illy Coffee!!) in the room. The hotel is close to so many things; within a couple of city blocks you can find really good food, night life, live music, souvenir shops, gift shops, chocolate, the famous Christmas store, old-timey photos, nautical relics, and most importantly for me, a used bookstore.

We booked a 1-night stay here to be close to the port for our cruise. The hotel has older but charming architecture that gives it a lot of character. Upon arrival, the doorman opened the door for us, but despite seeing us struggle with our luggage up the stairs, he didn't offer to help--which felt a bit rude and unwelcoming. Check-in was quick and efficient, and we were excited when we entered our spacious and beautifully decorated room. However, things took a turn when we opened the mini-fridge to store our drinks and were hit with a terrible smell. It turned out the housekeeper hadn't checked the fridge, and there was someone's leftover food inside. It made us question how thoroughly the rooms were cleaned. We immediately contacted the front desk, and while the staff apologized and offered to either send housekeeping or switch our room, it felt odd that switching rooms wasn't the obvious first choice given the awful smell we described. Of course, we opted for a room change, which was handled quickly, but the situation left us feeling a bit uneasy. Despite these hiccups, the hotel itself is lovely, and the location is convenient. With better attention to detail and a more helpful staff, this could easily be a 5-star experience. Hopefully, management addresses these issues because the property has so much potential!

It took awhile for someone to take our drink order. But we enjoyed the nice ambiance while we waited. Several little seating areas in addition to small tables with chairs. Our server just told us she was the bartender as well. My dirty martini is absolute perfection. Instrumental music in the background. Street parking is free st night according to the valet attendant.

I needed to spend a few days in Galveston and stayed at the Tremont House (at the time of this post an Autograph Collection hotel in the Marriott brand). This hotel is conveniently located in The Strand District and walking distance to restaurants and shops. Check-in was pleasant and my room was gorgeous. The architecture and style matches the period of the hotel but with beautiful updates. I loved the high ceilings and shutters in the room. The bed was extremely comfortable. There were Nest products in the bathroom. I had a very comfortable stay and would return for my next visit to Galveston.

This is one of the best places to stay in Galveston pre-cruise. It is beautiful and wonderfully decorated. It takes you back to a time where everything was eloquent and simple. The staff were amazing and greeted me like I was a celebrity. The cost is comparative to the place. The room was clean and beautifully decorated. It has a bar that offers a wide range of cocktails and liquors. And the valet parking is such a convenience. It is not far from the cruise port either.

We stayed at the Tremont and not only was the hotel beautiful but the staff was amazing! Aysha was amazing in the cafe. She makes the best lattes and went above and beyond to make sure our family had everything they needed. Kevin, Jordyn and McKenna were all friendly and made for great conversations! Can't wait to come back in February!

My husband has wanted to stay at The Treemont for years. He booked a room for $600/night. We were sent to the Quarters which is a dump across the street. No character. No concierge and we had to drive our car over two blocks to valet it ourselves. Save your money. Book ANYWHERE but here.

Tremont hotel was so good to us this entire week Thank you Natalie ! You were amazing , the service the hotel the food the drinks everything was perfect the only harsh thing is waiting for valet lol but hopefully in the future they'll put mist machines for everyone's sake haha kidding it was still an amazing time we can't wait to come back for the rooftop bar. Chewy said he misses everyone already!

Location, location, location! This building is beyond beautiful. So rich in history, these ballrooms provide the perfect background for your events. I attended an event that was held in the upper level of the historic Davidson building. This also gave us access to the lower level. The grand staircase is simply stunning. There are numerous space options for all types of events.

We have had two outstanding recent stays at the Tremont and highly recommend this hotel. From start to finish, the hospitality and quality shone through. We absolutely love it when hospitality staff take pride in their profession! When we arrived on our most recent visit, the valet was on point opening all of our doors with a greeting and a smile. The front desk staff were also very professional while letting their personalities shine through. On our first visit, the stay was in the main building with a bit of alley noise, but it did not ruin that short stay. Second stay we were in the Tremont Quarters across the street (their loft/ suite building). The staff were very helpful when we requested a different room away from the elevator ( we like sleep). Our fabulous bellman made it happen right away with the help of his front desk colleague. The new room lacked the classic telephone but was otherwise awesome. The hotel was close to a variety of excellent restaurants in downtown Galveston. We were able to walk to an elegant dinner one night. Next to the Quarters was a lovely theatre and the cutest sweet shop (The Pink Foyer). Delicious treats! The Tremont's gym is smaller but pretty nice. It has the basic equipment but no AC. We appreciated this since it seems like a waste to have a meat locker as a gym if part of the objective is to work up a healthy sweat. The elliptical could use some maintenance but was still usable. Also, before you think the gym is gross, the fragrance in there is perfect and subtle. The main hotel building reminds me of how old European hotels smell, which I find charming. The Quarters building across the street has an outstanding modern fragrance and is quite safe with only key card access. The decor throughout was a fun, modern, nautical. Muy cute. We enjoyed the main building Tremont lobby a couple of times as well. We appreciated that they had almond milk and gluten free bread available. When we had breakfast, the server was kind and accomodating. One lobby feature from the first visit we missed during the second was the live piano music in the lobby. Overall a great stay and we wish we could remember every staff member's name to give them a shout out. It is so nice to see folks take pride in a honorable job in hospitality. I am sure they see a lot and to consistently keep things kind and professional can be tough. Well done everyone from valet to the rockin' bellmen and the funny, cheery front desk staff. Cheers!

My husband and I stay in the Tremont hotel loft. our room number was 5201. on the 4th and 5th May. It was a loft for six people. I was extremely disappointed with service. It took an average of 4 call first night simply to have extra pillows, duvet and towels. We had two little kids needing to sleep. It was close to 9.40 Pm after 4 calls before we had our sheets. The next day I had to call repeatedly for house keeping and towels. They did not apologize by accidentally cancelling our room. The housekeeping staff left all the dirty towels and sheet on the floor on the second day. This extremely poor service considering the cost for two night and valet services. The hospitality staffs need more training plus the call center who never followed up with our constant request.

The bar at the hotel does not know how to properly serve a martini. It's a beautiful bar and should have martini preparation figured out. We ordered our first martini ($13) and it was only 2 ounces. It was a joke and only filled 1/3 of the glass. We inquired about the pour . Stuart stated that was all he could pour but you could get a double . So we tried that and he charged us $20 for the next drink. Being such a beautiful and classic bar, they should be able to make a classic martini.

Guest services were friendly and amazing the hotel rooms were luxurious and welcoming. The front lounge with bar and breakfast area were quaint and well stocked. Really wish that the upstairs bar was open during our visit and looking forward to come again once it is open.

We booked one night for $450 for a 2 queen bed suit and sofa bed based on the beautiful photos for August 9th. When we got there we were told they oversold the rooms and did not have room in the main hotel for us. They moved us across the street into another building where we were given a one bedroom apartment type room with 1 king bed and sofa bed. The room was super cheap smelled bad and the bathroom door wouldn't even close. Even though this was the hotels screw up we were offered no discount just a bunch of I'm sorries. We understand it's not fair and vouchers for breakfast. We felt like we were in 2 star motel nothing g like what the hotel is supposed to be like. Such a scam! Will never trust to book with them again.

It was a beautiful atmosphere. The valet was prompt and so kind. I am very particular about the cleanliness of hotel rooms. Not one surface was left unattended to, scrubbed, or vacuumed. You could still see the vacuum lines in the beautiful rug. The downstairs hotel bar staff was very friendly and kind. I ordered the Eggs Benny for breakfast, and it was on point. If you're looking for a hotel in Galveston that is set apart and doesn't feel like a convention center or party hotel, I highly recommend the Tremont. We can't wait until they finish the rooftop bar this year. The projection images look amazing.

The team was fantastic! I treated my niece and new nephew to champagne for their honeymoon and the front desk helped me get it all set up with a cc authorization. Most important they helped me craft the perfect note. It was so easy and they seemed to genuinely enjoy it too. Thanks for making it special!!

This place has gone to shit. April 2024. Recently purchased by Marriott I guess. Lost its charm. No piano player, can't open the atrium doors in the rooms. All the cool and unique things that kept us coming back. This is our last time coming here.

Solid four stars and could have been a five except for a few glitches.Even though built in an old building this isnt the original that met the wrong end of a storm. For me, this is one of the few hotel options in Galveston. If your intention is to visit the beach daily or have kids with you ,the Treemont isnt the place for you. However, if you want a super comfortable atmosphere, an old hotel in a great location, this is it. What I like about the Treemont House: Easy in and out with efficient valet inviting lobby and lobby bar great counter order morning cafe with full Starbucks Above-average room service food Well-appointed rooms with luxury bedding, comfortable chairs Marble baths, high-end bath products, thick towels 10-foot ceilings Oh, did I mention the awesome rooftop bar? Definite Go!

I mean WHAT A HOTEL‼ Located in charming old downtown Galveston. This historic hotel is stunning and it's currently having its rooftop bar renovated. They've done a great job maintaining this hotel. The lobby area is really nice and there's a live piano player here weekly from what I understand. We also took the time to dine at the hotel restaurant and I must say we enjoyed all of our meals whether it was breakfast or dinner. I really enjoyed the brisket burrito with a Texas shaped waffle for breakfast and the blackened salmon caesar salad with the tasty warm pretzels with Gouda cheese was so good. You can't go wrong with a stay at this elegant hotel.

Spent the weekend at the Tremont House and was very impressed by the friendly staff. Brooklyn and Ryan made us feel welcomed and accommodated. Our room was absolutely beautiful! Very comfortable, conversation art, happy that it had a refrigerator and coffee bar. We had a great time down at the bar on ...seriously great mixologist at the bar. Fantastic location for kicking around and shopping. I can't wait to visit again. Unfortunately my room was next to the elevator...and it was like a freight train all night long, fortunately using a little white noise helped. I'll know better next time.

I stayed at the Tremont House for a work meeting. When I drove up it was night and my map app had me driving along the industrial side of town. I was skeptical about a meeting so far from the airport but upon arrival I started to see why we were there. Beautiful hotel, wonderful location, excellent service. Ruthie valet parked my rental car and was super-nice and helpful with my suitcase. Front desk personnel was always nice and friendly. And you get a beautiful wooden room key! I'd never seen that before. My room was AMAZING! It had been recently renovated and was so sleek and comfortable. Also, tons of room (I was in a double queen). Hotel is still doing renovations but it wasn't disruptive. I would love to come back here for vacation!

Located in the heart of downtown you'll want to stop by to see the new renovations and Christmas decor. We like to stop for drinks and pizza before going to a show at ETC across the street. Be sure to check the their social media for Thursday jazz nights. It was especially busy with the show and jazz trio going on.

Hotel is nothing short of a dumpster fire. First and last visit. Currently a guest. From the moment I attempted to check in, it was clear that the staff here cares nothing for its customer base nor its Marriott elite members. Check-in staff is rude, the rooms are tiny, the hotel smells musty, and the management is ambivalent to any and all customer service issues. In addition to a miserable experience from the very beginning, I booked a spot on the 9am shuttle, only to be told 30 min later that it was mysteriously full. Apparently, someone else complained they needed the slot and we were kicked off. Unprofessional and unacceptable! Beware of staying here. Avoid if you can. (To management-rest assured, I will note these issues to Marriott immediately)

This is a wonderful hotel and the location, if the strand is what you want, works perfect. The staff was really nice at front desk and parking attendant were awesome. Restaurant staff was just OK. The room we booked was fantastic I would recommend staying at this hotel anytime you're in Galveston.

We were only disappointed that the rooftop bar wasn't open due to construction. The inside lounge was fantastic with great music, spa-like scents and a GREAT bartender!

Great stay with helpful custumer service. Dissatisfied and disappointed with their valet. First day valet personal was no where to be found for 15 minutes. Once again disappointed 2 days in a row! Valet personal accidentally took the parking garage key home so now I can't get to my car and have to wait for valet personal to get on site, we waited over an hour and minutes. Luckily Jessica front office personal went out of here way to pickup the garage key on her own, valet personal never arrived. To top it off we missed our flight, I had to cancel work, and down $380 dollars because I had to rebook my flight. Tremont do better!

We had an amazing time. Brooklyn from the front desk is the best!!!! She helped me out and can't thank her enough!

Just wow! Beautiful room, comfy bed, and perfect location. Nice walk to a variety of restaurants and shops. Quiet. Will become my go-to when in Galveston. Absolutely lovely!

Gorgeous. Gorgeous. Gorgeous. I honestly cannot stay any where else when visiting Galveston. It's beautiful, historic and perfectly located in the Strand area. Perfect walking distance to food, nightlife and shopping. Staff are ready to serve and friendly from valet, desk staff and housekeeping. We came during Christmas and it was decorate magically with their handmade gingerbread house-the smells were inviting. The bar. The bar!! I believe it was the original from the hotel was built, moved after a hurricane and moved to the current location. They have yummy snacks plus you can order appetizers too. We did not try their room service. It's going to cost you much more than a regular hotel but it's worth it. The rooms had high ceilings and beds were cozy!! It is an older hotel so the design is a bit old fashioned but in a good way. They have modernized around what was built many years ago. It's also haunted and that makes me want to give it an extra star!

This place is a ripoff. Checked in today. Parking is a joke even with valets and it costs $36 + $3 tax. That's right, $39 a night to park valet EVEN IF YOU'RE STAYING THERE! We had to circle the block twice before we could pull in . Such a joke. Even the underrated reviews are overrated. We stayed here a few years ago before it was the ripoff it is today and it was ok but stayed here again because the location was great. Nothing like this is worth the $375 a night we paid plus the $39 night to park. Never again. There are far better options around than this place. Save your money. Second day: Our room was not made up until 3:55PM. (Maybe they saw my review, lol) We sat in the lobby and then the bar for almost 2 hours until finally asking the front desk about the status. Half of the employee's are not friendly. For such a beautiful hotel, we're so disappointed because this should be so much better.

Had a great stay at the Tremont. Room exceeded expectations with high ceilings and great finishes. Highlight of the stay was the excellent service, especially Brooklyn at the front desk and James in the restaurant. Awsome service is rare these days and we were thoroughly impressed by the team.

I spent two nights here last week. I was in town with two cousins from France who wanted to see where the family that had emigrated many years ago had lived. As with all of my previous stays, the staff was friendly and very helpful. What an excellent hotel!

Enjoyed this older hotel full of history that you can see in the details. Staff was efficient, room was clean and comfortable. Good location, with great places to eat, shop, and drink all within walking distance. Speaking of drinking, you have the option of the lobby bar as well as the rooftop. Be sure and check if you can make a reservation for the rooftop bar, because it does get full.

I've wanted to try this hotel out for a while. I usually stay at The Hilton or The Galvez but the price was right for The Tremont. My guy likes to bar hop and this hotel is the perfect walking distance to several bars and restaurants. We had a great time! The hotel was clean, the staff was gracious, and it was simply beautiful. Only negative is the room was very warm when we arrived, slightly cooled off during the night, and then became warm again early morning even with the curtains and blinds closed. Not enough to bug the front desk about and not enough to keep us from returning. We had a wonderful overnight getaway and will keep The Tremont in mind for the next one.

I was very pleasantly surprised to find such a classy place in a tourist beach town. Beautiful older hotel tastefully decorated, very clean, easy valet parking, nice bar area with a reasonable selection, life music - put it all together and you have a place with a very pleasant and relaxed atmosphere. I am definitely a fan and this will be my place of choice to stay for all future trips. I would give it a 5 star rating if not for the restaurant. Expensive and really non-impressive menu. That was a bit disappointing however not a game buster since the area around provides plenty of choices within short walking distance.

Beautiful view from the rooftop especially at night. Nice friendly staff. Cold drinks, plenty of seating to hang out with friends. Had a great time up here. This would be a great view during an event like Mardi Gras or bikers weekend. This place can be reserved for a group of ten or more and I would recommend it. We really enjoyed ourselves up here but it can get busy and only a certain amount of people are allowed at a time so there is a wait sometimes. I would recommend this place at least once to relax and enjoy the view.

Very cute spot located close by to the trolley stop, and shops and restaurants. Staff is very friendly and helpful. You can feel the history this place holds. The rooms themselves were clean however the windows were very dirty and one of our blinds were broken. Would stay again and would recommend as a place to stay.

First time in Galveston. This is a review of the hotel not the area. But, next time we will stay in another part of the island and give that a try. The hotel is now a part of Marriott. The hotel is beautiful. They did a great job of keeping the historical while making it modern. Staff opens the front doors for you, I have never had that experience outside of NYC. All the staff were super nice. The cafe is a typical Marriott, no reason to come here unless you are staying at the hotel. They have no parking lot so if you have a car the valet is your only choice and is expensive. Not close to the beach and summer is hot so no walking for us. Would recommend if you need to be in this part of town. We enjoyed our stay.

Great boutique hotel w/that southern charm! Checked out today after a 2 night stay. They are doing renovations, but you hardly know it unless you are there from 9am-6pm. Valet was reasonable and top notch too! Only had 1 meal there, breakfast, and that was pretty darn good too. All of their pastries are made in house. One block off the Strand. The bar & dining area are one in the same for now, where there is live jazz music on the weekends for brunch. But the jazz music piped in the area is great too!

I've lived in Galveston for a couple years now and hadn't visit until recently. I enjoyed the views of downtown Galveston and refreshing drink menu at the rooftop bar. The ambiance is a bit sophisticated but in a chill manner - definitely not too dressy which I appreciated with my nice top, jeans and pumps. My guest and I had the 1836 (a bit smoky with a nice kick) and the froze margarita). My favorite part was the nice playlist which consisted of jazz, R&B etc. 5/5 great time.

Went back tonight but hung out in the lobby bar...tremont lobby bar is hopping on the weekends! Our waitress, Yulia was excellent...very on top of her game. We had drinks before dinner and a night cap after...she shined both times. May 4, 2019 --//--------- Gosh! I've lived in Galveston since 2013 and I've been to the Tremont a bunch; (to the rooftop bar) but, have never stayed overnight. Had friends that have stayed in hotel and across the street in the "quarters" and the rooms in both areas are really nice...old with modern amenities. Really impressed. Tonight met some out of town family at the quarters then we went to the rooftop bar. I've been to the rooftop many a times in the last 6 years...always like it. Tonight (May 3, 2019) was busy with an after work crowd. Chase our server wasn't a hustler so service from him was slow (there was 5 of us) even with a runner, named TC I think...or maybe it was TJ? That along w/his attitude didn't help---mumbled when he spoke, had no table banter. So, we had 2 drinks and left. That will not keep me away though ...I love the ambiance!

I never actually stayed at this property because unfortunately I got covid right before I was supposed to travel for work. This review is about the kind customer service I received from the staff when I called to cancel the reservation. They were friendly and incredibly helpful. Thanks for being so understanding!

I stayed at the Tremont for two nights and the experience was mixed, my mom and I stayed in a deluxe queen room and the décor was great the space was grand yet homey. I loved all the brass fixtures in the bathroom, the solid hardwood floors, and the tall sealings. The television had many options like Netflix, YouTube, and cable. There was a bottle of water on a cabinet in my room with a note saying that there are water stations next to rooms ending in 16. Unfortunately the water tasted like rust. On the same cabinet next to the bottle there was a coffee maker and a box containing two coffee cups, lids, insulator sleeve, and Keurig coffee and tea cups. I'm very glad that the room had a refrigerator (in the cabinet with the coffee maker on it). The lobby was very nice, the marble floor went really nicely with the midcentury modern décor. The front deck attendant was very nice and there was live music on the piano on one of the evenings I was there. The hotel is conveniently located next to the strand, so you don't have to walk to far to shop around. This is very nice because you'll probably want to get your car the least amount of times as possible as the parking for the Tremont is valet only (I didn't know this until after booking). Although the valet was nice I find that the experience is slightly stressful. Overall I think think this place would be great for people who like valet parking, but I would hesitate to come here again.

The Strand district of Galveston is where the Bourbon Street crowd goes when they've had kids and don't want to have to explain strip joints. In most areas, it's about as classy as a truckstop, but there are some oases, and the Tremont House is one of them. The building looks relatively plain from the outside, but the interior is tastefully lavish, and the rooms, with their towering ceilings, are nicely appointed. The stuff you find in them is nothing particularly unique, but it's solid quality--comfortable bedding, clean bathroom and shower, etc. The coffee shop in the lobby serves up good coffee and excellent breakfast. I highly recommend the traditional eggs Benedict. (They nailed both nicely poached eggs and a perfectly balanced Hollandaise). But a word of caution with all the praise. It's spring wedding season, and the Tremont appears to be a favored spot. My wife and I stayed on a Saturday night, and there was clearly a wedding reception going on at the hall across the street. When the hall closed up for the night, the crowd spilled out into the street and saw the bride and groom off for the night. All very nice. And then they decided to close out the evening by shutting down the hotel bar, which is in the Tremont's lobby. And that's where there's a problem. Around 10:30 or 11, the lobby filled up with many of the more--shall we say--enthusiastic wedding guests, a number of whom were also guests at the hotel, I assume. It was loud. It was really loud. And if you're comfortably ensconced in your room by that hour, it can sound like there's a band of rowdy drunks right outside your door. The reason for that is because, quite literally, there's a band of rowdy drunks right outside your door. Outside of its guest rooms, the Tremont is one big open space (one with tremendous acoustics, apparently) that allows sound to flow freely from one area to another. Thus, the table of former fraternity brothers in the bar area, shouting to be heard over the neighboring table of sorority sisters, is audible in the extreme from a room on the secoond floor. And this went on until midnight, after which many of the same guests retired to rooms and continued their conversations (loudly) in the hallways. By my watch, the last group that just "couldn't say goodbye" nevertheless managed to spend approximately 20 minutes doing just that at around 1:45 a.m. in the second floor hallway. I know this kind of makes me sound like a wet blanket, but to me it says that the hotel isn't showing respect to all its guests. I understand there is a rooftop bar that is normally open, but it is currently closed for renovations. It might be a better place for the sort of gathering that took place in the lobby yesterday. But rather than simply inform everyone that all the usual amenities were simply not available and shutting down the lobby bar at 11:00 pm, the hotel chose to sacrifice the comfort of some guests in favor of catering to others (and accepting their money). Frankly, when shelling out over $300 per night, I shouldn't have to tell some dude-bro who's explaining to his friends how he really, really loves them in the hallway at 2:00 am that there are people trying to have some peace and quiet. Seriously, it's a nice place, but on weekends during wedding season, I'd suggest avoiding the Tremont like a plate of bad clams.

TLDR: A perfect game until the last inning... Ratings: Valet/Front Door associates- 8.8/10 Friendly, personable, and quick to help! We were greeted, offered assistance, and the doors were opened for us 85% of the time. Front of House and Bar staff- 9.1/10 One of the better service staff I've come across. All were accommodating, friendly, and helpful when I had a few special requests. Room Service- 3.3/10 This is where they dropped the ball... 1) No one picked up the call when I tried ordering via the phone system. I had to physically go downstairs to the lobby to request service/order. 2) The food arrived a touch above lukewarm. 3) We were not given utensils and I didn't notice until after the attendant had already left. Luckily we had plastic ware in our luggage. For a nearly $50 breakfast ($8 tip included)... this was a huge let down. Probbbbably wouldn't ever do this again. All in all, we had a great stay at the Tremont. They're currently under renovation, so the noise level is definitely high during the day, but does end around 6 p.m. Also, our bathroom had a long wired lamp to light up the sink/mirror area that seemed a little janky... Lastly, I might advise against getting room service.

Love this hotel, and visit weekly as a local, but some changes with new management not so bueno. Nightly music now limited, with local musicians gone. New valet parkers who no longer welcome you or open the door for you. Still outstanding property, but locals maybe moving on with the customer facing changes

We stayed here over Memorial Day weekend, our room was beautiful, the lobby bar was great and breakfast in the morning was wonderful. The bar staff and front desk staff were great and the valet and front door staffed were AMAZING. What was a HUGE disappointment was the rooftop bar. We had dinner and decided to have a cocktail at the rooftop bar. We were sat by a women dressed as a security guard with a badge hanging from her neck. The seating area was dirty, table tops were sticky and overall not inviting.

Everyone is so accommodating here. We had a great bar experience Kennedy, Stephanie, gave us the amazing bar experience that you could only imagine.