janav737
Google
We’ve stayed at the Turbine three years in a row because our first two visits were warm and welcoming. Unfortunately, our latest stay felt like a marked step down—especially at the front desk. We weren’t recognised as returning guests, and after our reservation email went unanswered, we had to confirm the booking ourselves a week before arrival.||||The room showed wear and tear: the in-room info folder was shabby and missing a room-service menu. When we tried to order toasted sandwiches and chips mid-morning, we were told the fryer only switches on at noon—out of step with what a 5-star hotel promises.||||With a late flight, we asked for a late checkout and were offered only 11:15 (15 minutes past standard) because a “very big and important” group was due—no option to pay for a later checkout either. It left us wondering why our comfort as returning guests felt less important. ||||We left feeling undervalued. Unless service standards and maintenance improve, we’ll be taking our business elsewhere.||||Date of stay: September 2025