Chanele R.
Yelp
I really wanted to love this place, but so many things added up to make the experience not so great.
First, the good: the place is cute and renovated. It is aesthetically pleasing, especially to someone like me that loves the retro vibe. Also, the staff is very nice. Everyone we met was really friendly. The pool area is also very nice and relaxing. Strangely, they have cabanas that no one uses because they are $75, almost the price of a room here. The bar has decent drinks, but the food is hit or miss.
Unfortunately, the good didn't take away from the negatives. First, this is an old property that has been fixed up, so it is inevitably noisy. Knowing this, I specifically asked for a quiet room on the top floor to minimize hearing people. The clerk gave me a bottom floor room and assured me no one was above me. Both nights there were people above and you could hear every step. Then there was a major issue with the hot water. It would get super hot and then go cold and then cycle back to super hot. There was no way to adjust it to make it comfortable. One afternoon after visiting the pool we barely had any hot water at all. Maintenance came and it was hot for the minute they were there, which did not fix the issue long-term. Since the phone in our room *also* did not work, there was no way to call to report it, and I didn't feel like constantly walking back and forth. Finally, it has been a real hassle to get a receipt. I was told one would be emailed, but it never was. I emailed and got a one sentence email that didn't address my issue, then they stopped responding to emails and won't answer the phone. They definitely charged my card though, which is frustrating.
Also the fire alarm went off at 5:30am because someone was smoking in their room. The staff was apologetic, but I imagine this is not a one-off situation.
It should probably be mentioned that the rooms are SMALL. We had two double beds and one was so close to the wall that if anything fell, it was quite a hassle. But that was far from a dealbreaker.
I think this is properly is fine for a night or two, and if you expect it to be what it is. They can work on communication a bit and definitely fix the hot water situation.