The ʻUkulele Site

My experience with The Ukulele Site has been nothing but wonderful! The people here really seem to care about their customers, and are incredibly helpful during every step of the process of finding your 'Uke! Veronica helped me over the phone before our plane even landed in Hawaii. One of the first questions she asked me was "what do you want out of your Ukulele?" This told me that she was interested in helping me find the right instrument for my needs rather than just making a sale! That level of customer service is hard to find nowadays, and I must say that I was thoroughly impressed! Once we arrived in Hawaii, I stayed in touch with Veronica, and she made sure to have the Ukulele I was interested in ready to go in the shop on the day I was planning on visiting. She even went as far as to have it properly set up for me. Once there, we were greeted by Kalei who helped us throughout the purchasing process! He was incredibly kind and helpful, and made us feel like friends or family! I told him how much I enjoyed watching the videos that He and Corey put up on the website for each of their Ukuleles. Any company that is willing to put in the time to make custom videos to showcase the unique sounds of each of their instruments solely for the benefit of their customers, has earned my business! Overall, I would recommend The Ukulele Site to anyone who is in the market for a wonderful instrument sold by some folks who are experts in customer service! I know that I will definitely be reaching out again for all of my future ukulele needs! Mahalo to everyone involved for making my experience a wonderful one!

Wonderful buying experience. Found an awesome concert ukulele at a great price which included the case and a few extras. Staff very friendly and helpful in choosing the correct sound and fit. See you again soon…have a spot waiting on the opposite wall for the tenor. Mahalo

My wife an i had a great experience, spent a bit of time here searching for that special sound, the bro ..BREY.. you helped out heaps... very knowledgeable and very talented, having you play every ukulele i was interested in made my choice pretty easy, I'd definitely be back after travelling the States, mahalo bro... Nick

Awesome staff, personable, helpful and informative as well as nice. I’ve purchased numerous ukuleles from The Ukulele Site over the years and both the owner, Andrew, and the staff have always been accommodating and have gone out of their way to answer questions and have provided the best customer service bar none! Joel and Veronica have been especially helpful and kind to me with assistance with any issues. Love them!! 👍🏻👍🏻👍🏻

The Ukulele Site in Haleiwa, Hawaii is the only place I would buy from or recommend anyone to deal with. People at this store are amazingly knowledgeable and cooperative. I have purchased six instruments from them and each has been set up and delivered as promised. I have communicated with Joel and Veronica. They are both super people – one day I would love to meet them in person. Things happen and sometimes they go wrong. This is one place you can rely on remedies quickly executed. Great products, amazing staff, excellent service is why I can recommend everyone to this site. Thank you all for your devotion to ukulele owners and players from around the world. Aloha.

This is the best place to buy ukulele! I drove up to the Haleiwa store to test out a couple of ukulele that I had called ahead to try out. Corey was so patient and helpful while I tried out the instruments. Then, he went out of his way to take me to their warehouse to show me an instrument half the price and much better value for the money. I fell in love with this absolutely stunning ukulele. He could have sold me the more expensive ukulele if he was only interested in making money. I am so impressed with his integrity. He also explained the quality control inspection and adjustments they make to each instrument before shipping them out. I wish I had purchased all my instruments through them. I will definitely buy my future ukulele from them! Mahalo for the outstanding customer service!

The sale associate was extremely helpful and knowledgeable. I got to try out various ukuleles and he also played on them a little bit so I could hear how they sounded. He seemed to know exactly what I was looking for and I ended up buying the very first one even though I got to try a bunch. I took home a Kala Baritone model with bag and I am very happy with it! Great store! Thanks again!

Amazing customer service. I wish I lived in Hawaii so I could visit the store in person. I ordered the ukulele online, and the instrument was exactly as described, fast service, perfectly setup, safely packed for shipping. Thanks for the most beautiful Kamaka!