The Ultimo Sydney

Stayed at The Ultimo with my dogs and had a really good experience. The staff were friendly and always happy to help, and it was great to find a place that’s genuinely dog-friendly. Toiletries were surprisingly high quality too, which was a nice touch. The only downside was housekeeping — the bed was made, but the room wasn’t vacuumed and the bins weren’t emptied. Other than that, it’s a comfy, well-located hotel with a welcoming vibe.

it was in renovation and it wasn’t mentioned when booking. Not a big deal a part from the fact that the lift wasn’t working. Sure they would help you to bring the luggage up but what if you are in a wheelchair? The cleaning services where very bad. Every day they would come in but never hoover the carpet nor clean the toilets!! They would just quickly make the bed and that is it. I would still find trash around the room. The staircase was never cleaned, there were stains of coffee and other things since the first day and I stayed 5 days in total. The room was very basic. Not even a table to work from plus the blinds would let all of the light in early in the morning plus the windows weren’t noise proof so you will definitely wake up with the noise from the market hall in the morning. With all the other options in Sydney I wouldn’t go for this one since the price is not even that convenient. I really do not understand how this hotel is considered a 4 stars.

We stayed here for 9 days and had a very pleasant experience. We booked the family room, which had 4 beds — perfect for our needs. The location is extremely strategic, with easy access to everywhere thanks to the excellent transportation options in this area. Unfortunately, the elevator was out of service during our stay, and on some days we were disturbed by noise from renovation work on the floor above. However, these issues did not affect our overall impression. We would definitely consider coming back here again in the future.

The room lives up to standards. The beds were comfortable and there was toiletries such as body wash, conditioner (ran out btw), shampoo and body cream available. Althought the lift was not working, there was a button to ask for help to carry out luggages. The lobby was very neat and clean the check in process was smooth even though we arrived late. Side note : ‼️‼️‼️ Whenever the shower was turned on it would leak through the gaps and into the carpet where we were sleeping. It could be ignored however I fear the growth of mould for future guests staying here. In a nutshell The Ultimo Sydney is a very nice place to stay at and I would recommend it to you!!

Superb location conveniently located near attractions and amenities in Chinatown and Darling Harbor. Friendly and helpful staff.||Hotel is undergoing renovation so lift doesn’t work. But staff are helpful to carry luggage from the room to the lobby. ||Request for a room that faces the smaller lane instead of the main road for a quieter stay.

The lifts are not working !! And I am a person with knee reconstruction surgery. Really not happy with them not information us that their lift is not working. We have to carry our heavy luggage up 2 flights of stairs. Rooms are decent but seriously, without the lifts working its really painful to stay.

Booked a Family room for 2n, and it was perfect with 4x single beds, high ceilings, large windows, central location in Chinatown area and affordable price range. The old style windows have had some kind upgrade so theres much less noise coming from outside, and better thermal efficiency for the room. The elevator was out of order during our stay, but it didn't affect us much really, with our room located on 1st floor - it was a short flight if stairs getting in & out of the room. WIFI & TV worked great. The bathroom felt large (although puzzled by lack of toilet brush). Shower water pressure was great, and water could get quite hot - that was easy to control with the shower mixer. Lots of thought has gone into the convenience for guests: from the generous mugs; kettle that completely fits under the bathroom tap; full length mirror; individual bedside tables & power sockets in proximity. I should mention the reception staff were great and really made an effort to connect with guests. I'd stay here again.

Good location close to lots of food options and Sydney Central. We stayed here in winter. The AC is unable to heat the room, instead it blasts cold air into the room. Also unable to have a warm shower. Even with the tap turned completely to hot the water comes out cold. Also very noisy in the night, with lots of creaking from different parts of the room. We stayed here so we could get to the airport using the train in the morning. The lift was not in use, meaning our heavy suitcases had to be carried up a few flights of stairs.