The UPS Store

This store is independently owned and they charge you to print out label. Even If you have prepaid label The owner usually isn’t there. But they make the work and service as hard as it possibly can for people. Try to go to a different location if possible

sending packages is very easy eith this store. The workers are very nice. They are open fairly late ehich is helpful sinve I work until 5pm

My mother visited UPS to have something notarized and learned that they now operate by “appointment only.” While I understand the need for new procedures, these things should be clarified and updated online, especially when so many places don't update their services. My experience with the staff was disappointing. Although the two gentlemen on duty between 9 and 11 a.m. were not busy at the time, they didn’t seem to have the time to address my mother’s additional questions after another customer left. Zero acknowledgment. It’s important for businesses to engage with repeat customers, as this fosters loyalty and satisfaction. I hope they can improve their customer service by being more attentive and available to those who have inquiries, whether someone walks in with a appointment or not.

I come to this UPS store quite often. Service is always great. Today I needed to return items to Amazon. The customer service woman was extremely helpful and kind. She helped me with both returns with no questions asked. She is an asset to the store!

A New Jersey company purchased furniture from ourfactory. The address listed in the contract andagreement was 1385 HWY 35, #246 Middletown, NJ 07748, which seems to be the same as this store. l'm alittle confused.

Easiest return process hands down and the staff was incredibly friendly

Staff was very professional I have been going there for years there the best

I don’t ship a lot, but I try to use this store whenever I can, mainly for photos, notary, boxes and other miscellaneous stuff. I’ve always had a great experience. The owner and staff are kind and very helpful. But this time I felt that I got overcharged . . 100% convenience charge on 2 notaries!?!..I have had them done here before and never had a convenience charge. Wasn’t a ton of cash, but it’s just the principle of the matter. . Don’t think I’ll be going back.

Great packing on my Drumset. Shipped to Austin TX made it there in perfect shape and ready for the show. I would trust them with any valuables that need to be shipped they are Awesome. Same with Stereo Receivers. Box within a box w peanuts.arcvies safe every time.

Awful hours, closed all day sunday. Store is fine if you can actually get inside. Other UPS stores have better hours.

An employee named Gui that was working there today made the experience at UPS a miserable one. He was rude & not very helpful at all. Perhaps he shouldn't be working in customer service. Clearly he does not enjoy what he does.

Excellent customer service! While shipping is more expensive than USPS the speedy delivery & extra services they offer like packing, printing, sign making are worth it. They are a great resource for small businesses & personal use.

Have been coming here for quite a while. Incredible services! Services are excellent as well as their customer service. They have always been super helpful and have never let me down. I recommend their services without any reservations. The employees and Vincent the manager are on the same page and will look forward to helping you. Thank you all. Dr. E.J. Nieves

*In Shop Rite / Middletown Plaza* on 35N at Harmony Road (for anyone else that drove past it!). It's between the Shop Rite and PetCo. Nice clean store, guy working there was super helpful and wrapped my return and took care of the label and everything for me.

Great store. So quick and easy. The employees are almost always helpful and down to Earth. The store is always organized and they answer all your questions. Much better than going to Eatontown for FEDEX.

After reading the reviews of this UPS middletown store it is everything that people have said: Professional, Clean, Friendly and Incredible. I met the owner Vincent who was chatting with a customer expressing that he had been concerned about her as he hadn't seen her and was happy she was well. So, nice to hear someone caring about their customers and Vincent on top of all this is just an incredibly nice man. My husband and I will not go anywhere else after meeting him. Five stars + Randee

I'm in here all the time as I am an avid user of eBay/amazon. The owner (Vincent) is so nice and helpful. His prices are on par with ups and their packaging cost are also not tooo bad. Generally packaging costs cost quite a bit but here they are not outrageous. When needed to ship non usps, go here for the helpful and courteous service.

instead of USPS because UPS is guaranteed. So I spent $117 on the shipping (instead of $30 using USPS). It took 9 days to get delivered. When I called, the manager told me that he would monitor the delivery and once it got delivered, he would request refund from UPS. I didn't receive anything from them for a while so I disputed via my bank. My bank told me since it's delivered, it's not qualified for dispute. I called the manager and he told me that it's my decision to choose them and UPS never guarantees any deliveries. He lied to me about guaranteed delivery and then set up a trap by saying he would refund me after it got delivered which implied that I should not refuse the delivery. What a piece of garbage!

Always friendly, always professional!!! I have any packages coming to me sent here rather than my home address; especially in this day and age where some folks seem to think it's okay to steal boxes right off your front porch. It's a great way of assuring my packages are in safe hands until I'm ready to pick them up!

Went into this location hoping to cut our wedding programs. Vincent took us right in the back and cut all 300 pages for half the price staples wanted. We went to staples and they wanted to charge us so much more even after we already paid them to print our pages. Will never go to staples and will always go to this UPS location from now on! Thanks Vincent!

Fantastic Customer service!!!! Vincent was incredibly helpful in handling a difficult situation I was in. Someone found something valuable I lost while visiting the area. There was no standard way to arrange the shipping and payment because the person who found didn't want to do anything but drop off an unboxed item. Vincent just figured out the whole thing. He arranged the packing, shipping and payment, and even contacted the shipper(who i was having a difficult time contacting) to arrange the drop off. Shipping charge was so inexpensive that given all the effort, they were not making much money on my item. He did it out of pure customer service. He went out of his way to get everything done and i really appreciate it. If I lived in the area i would only ship with them because i put a huge value on doing business with people who care and i can trust. Thanks Vincent!