K L
Google
This was the worst hotel experience of my life. We booked the hotel by phone, but never saw the room. They didn't send us any booking confirmation. When we arrived at the hotel at 8:30 pm, they asked us to pay first. Because we trusted the hotel, they asked us to pay in full before showing us the room. We’ve been into room only 5 seconds and immediately told the reception staff who show us the room that we don’t like this room, we would like to change other room, they says change to a higher room at an extra cost. Therefore, we asked for a refund because we were not satisfied with the room. They insisted on not refunding us and told us it was up to us whether we wanted to stay or not. We didn't use anything inside the room and our luggage is still in the lobby.
This is said to be the worst hotel experience of my life.
They refused to resolve the issue or provide a refund, and when the front desk manager came later, he just argued with us and forced us to accept the terms.
This is an early Bawa-designed hotel, later leased and operated by a British designer. While the excellent design was continued, the service attitude of the management team was truly regrettable!
Dear Mr. Cooper, please be aware of dampness due to its seaside location; there is dampness on the walls.
They refuse to refund guests who are not satisfied, and their attitude is forceful, strongly suggesting racial discrimination. They are extremely kind to Europeans and Americans of white skin, but treat Asians as if it's up to them to stay but no refund.
Furthermore, They spoke with their colleagues in the local language in front of us on several occasions. His expression revealed mockery.
We thought that want to have a good stay in bawa hotel, but this is the way they treat the guests.