Elle G.
Yelp
BEWARE: The owner/Innkeeper, Evelyn, here is mean and ugly underneath her "kind" fasade and booking a room and having it CONFIRMED does not guarantee that they will hold it for you.
Last week, I called the inn and booked a room seven months in advance for the fall season, and my stay was conformed and a cc was collected. Almost a week later, I received an email from the owner, that was sent about 4 days after my confirmation, that the room I booked was not available and that I should go to the website and book other nights. NO apologies, no dismay, no remorse, no nothing. She literally just ruined my holiday plans, that you would think a phone call at least would have more suitable then an email in such an urgent situation.
Needless to say, by the time I received the email, no other rooms in the timeframe I was visiting were available! When I called, I spoke to Evelyn, and explained to her that the room was confirmed by her staff and I already made my travel plans, she showed no compassion for my situation and was not the least apologetic for her staffs MAJOR mistake. She went on to imply that because the cc was never charged, that somehow they were not responsible for this mistake and implied it was my fault!
I explained to her that a mistake at this grandeur level should have at least deserved an immediate callback, but instead she choose to email me? When I explained my frustrations, my now inability to book a room, because like many inns like theirs, they are already booked for high season, she began to focus on her own feelings and dismiss mine. As a business owner, I WOULD NEVER make my clients feel like my mistake was theirs and this is how she made me feel. She was argumentative, loud, and very UNKIND about this mess. She offered me no solution, and made me, a customer, feel like this was my fault not hers.
Simply based off of this situation, I would NOT recommend anyone staying here ever, though this may be a nice inn, it a representation of her true nature, and we sometime in life have to ask ourselves what kind of people we really want to support and empower. For me it will always be the good ones, and sorry folks, they are NOT found here, atleast not in Evelyn.
Shame on you, Evelyn!