eamarini3
Google
We booked a short getaway to celebrate our wedding anniversary and enjoy some golf, but unfortunately, our experience fell far short of expectations.||To begin with, the reservation process was incredibly frustrating. Despite being advertised as a “golf resort,” there was a complete lack of coordination between the resort and the golf course. It took multiple itinerary changes and several calls to both the resort and the golf pro shop before we could finally secure dates for late September.|On arrival the woman at the front desk was rude, rushed, and unhelpful—surprising, especially since we arrived on a quiet Monday afternoon during the off-season. We were given no information about the resort and ultimately had to use GoogleMaps to locate our room.||When we finally got to our room, we were disappointed to find none of the dog-friendly amenities promised on their website, despite having paid the nightly pet fee. There were no bowls, bedding, or treats provided for our dog. We also had no information about WiFi, shuttle services, or restaurant hours. After trying to call the front desk for over 30 minutes with no answer, we eventually reached Guest Services through the main number listed online. Only then were we told that the phone extensions had recently changed, but the in-room phones hadn’t been updated yet. Incredibly inconvenient.||Later, while playing with our dog on the lawn, a neighbor informed us the resort had just applied chemical treatments to the grass. We were shocked—there were no signs, warnings, or communication from staff about this! So awful and a true health hazard. ||To make matters worse... one of the managers (I believe he said his name was John) reached out and offered us some compensation if I removed my review but then he never followed up with his promise and will not return my voicemails. ||On a positive note, the golf experience itself was great, and we thoroughly enjoyed our time exploring the surrounding town of Chatham. However, we cannot recommend this resort — there are so many amazing places to stay in Cape Cod that are a better value and treat their customers better.