The Wade

My family and I were staying here for ten days, several things wasn’t expected. One of those was that we didn’t have any cellular service, the food was overpriced and the food quality and portions were terrible. The cleaning crew led by Ms. Rosa did an exceptional service for our room. The front desk service didn’t meet the standard of the hotel. The management should look into buying a bigger and high tech microwave for the hotel residents to use. The tiny dirty one should be thrown out immediately. The location of the hotel is a 5 star. The quality of service from the cleaning crew should be an 8 star in my opinion. Above all, we had a great time, thank you for hosting us.

As a Marriott property, I expected far more from my room. The bed had several types of pads on it that bunched up when sleeping. The bottom sheet wasn't tucked in. The duvet cover had stains that appeared to be blood. The bathroom was fine, nice rain head shower. The desk was set up so that the only place to sit was directly in front of the TV instead of being configured for the seat to be in front of the mirror. Large l-shaped couch but no table.*Verizon wireless customers beware: there is an apparently known issue that causes you to have zero cell service anywhere in the building. At check in, we were told the hotel wifi had been extremely slow and intermittent. We weren't concerned at the time as we were planning to use cell service. We weren't told about the Verizon issue until check out. This made planning for the next day very difficult as we could not buy tickets, check opening times or get directions unless we were outside (17°F). Again, the Marriott name conveys a certain expectation and this property fell far short. Average stay at best.

Nice hotel right by the lake shore. The view of Navy Pier from the lift landing is fabulous!! Room are clean and have a large picture window for viewing either the city or the lake. I requested for a electric water boiler and it was provided very promptly. Furnishing is a little dated. Front desk staff took in my comments including reports on non-functional electrical outlet very graciously. I think The Wade just need to replace countertop finishing. Love the retro design. Location is in walking distance to all major downtown attraction and the red line train.

We just checked out after a 4 day stay and let me tell you, this experience was amazing. The hotel is in prime location, the staff from the front desk to the housekeepers were sooo kind. We ended up dining at the bar everyday because the bartenders were so welcoming, engaging, and wonderful. I read other reviews and was a little hesitant on booking but am so glad we stayed here. We will be back Chicago!

Excellent location, very close to major attractions. Beautiful views, especially from the lake-side rooms. The staff is very friendly and professional. Rooms are clean, modern, and well-maintained, with good availability. The room rates are on the higher side, but you can often find better deals on their website or through third-party booking sites. The service fee is reasonable, and there are no extra charges like resort fees. Parking and food are expensive, and the hotel only offers valet parking with no nearby alternative options. Overall, I highly recommend this hotel.

Most of the rooms need upgrades but have potential if Mariott puts money into refreshing the former W location. None of the top floor spaces are open to the public anymore so the only restaurant is in the main lobby. It is terribly understaffed and they are unable to adequately handle the vouchers that are apparently part of their room packages. Supposedly the hotel is for sale which makes sense given the lack of staff and the outdated rooms. It still seems like Mariott should be responsible for maintaining some semblance of quality given that it's branded a Bonvoy property.

My boyfriend and I had a very unpleasant experience at the Wade Hotel in Chicago that I will never forget. Last night, we entered the hotel with another couple and were immediately confronted by a man who identified himself as security. He aggressively demanded to see our key card while the other couple we walked in with was not questioned at all. Security said nothing to them. The way we were approached made us feel ambushed and treated like criminal. Because no one during the two nights of our stay had ever asked us to show a key card upon entry, and because this individual did not clearly identify himself as hotel security, I continued walking. My boyfriend stayed behind while I went up toward the elevator. The security guard continued demanding my key card in an aggressive manner, which left me extremely shaken and uncomfortable. As a Marriott cardholder traveling on a business trip, this is not how I expect to be treated. Upset, I went to the front desk and saw the same “security” guard speaking with the front desk attendant. I explained that we were singled out while the other couple was not treated the same way, which made us feel extremely uncomfortable. Instead of showing any empathy or apologizing, the front desk attendant defended the situation by saying the other couple had already left and returned, so they did not need to show a key card. At no point did anyone apologize. Instead, the front desk attendant escalated the situation and stated that he was going to “evict” us from our room. I never provided my room number. He then said that after midnight guests are required to show their key cards before entering the hotel. Ironically, the first night we checked in, we returned after midnight from dinner and were never asked to show a key card to anyone. If there is a policy, it needs to be enforced consistently. NOT selectively. You cannot pick and choose which guests to stop and antagonize at the door. The front desk attendant claimed he was the manager, which I highly doubt. As someone who has stayed at many five-star hotels and is a repeat Marriott customer, a properly trained manager would have apologized for how we were treated and addressed the security guard’s approach. Instead, he was dismissive, did not listen, and was quick to threaten eviction. As someone who has traveled to Chicago multiple times for business, I am not going to willingly show my hotel key card to a stranger—especially when I had not seen security present the previous night. For all I knew, this could have been a random individual.This entire situation was inappropriate, embarrassing, and deeply uncomfortable. The security guard approached us aggressively, singled us out, and the front desk staff failed to de-escalate or take accountability. Instead of listening to their guests, they made excuses and threatened to remove us. I would never recommend this hotel to anyone, and I will never stay here again. This experience completely overshadowed our visit and reflects a serious lack of professionalism and guest care.

Overall we are very happy with the hotel. Location, room comfort. The beds are the best we have had on our tip so far. Staff have all been friendly. Location is first rate. Price reflects it isn’t the newest hotel on the strip but that’s what we wanted to pay so we are very happy.

The W Hotel Chicago is a place that check every box when it comes to luxury, energy, and the best downtown vibes From the moment you walk into the sleek lobby, you can feel the pulse of the city, which is modern, bold, and effortlessly stylish. I recently had the opportunity to work an event there, and it was nothing short of amazing The staff was incredibly professional and accommodating, ensuring every detail ran smoothly from start to finish. The event spaces are stunning, with chic lighting, top-tier sound systems, and skyline views that set the perfect backdrop for any occasion. Whether it's a corporate event, private party, or social gathering, I feel like the W would definitely be a place to consider.

Pros - Location, staff. Gym equipment. Cons - Everything is in dire need of a facelift. Everything! From the gym smelling like a mixture of mold, sweat and Clorox to the hair on bathroom walls. The tv remote didn't consistently work. The bathroom door had to be YANKED across to close. It's a mixture of a Fairfield Inn and Residence Inn. I had two queen size beds - they were more like Fulls with floppy pillows. 18th floor

5 Stars for Rooms Operations Coordinator, Gerri Pagan! Thank you for making our stay so incredible and for your kind hospitality! Most of all thank you for giving us a view! & to the helpful & supportive staff I spoke with when I misplaced my ID! Your team is incredible! Comfy rooms , trendy boutique vibes, lively night life in the lounge, and delicious breakfast included! A perfect choice to celebrate Suenos weekend!

Just short of being a luxury hotel without the luxury price. Super nice staff. Bar and restaurant is a lot of fun except for the red haired male bartender. Not friendly at all. Two female servers/bartenders were a blast! Food was very reasonably priced and delicious. Drinks a little pricey even for downtown/lakefront, but pored decent. The room was very comfortable. Everything worked as it should. The view is amazing!! Valet parking is super easy and efficient. Around $90/day. Internet $10/day. Nice pool and workout room. No hot tub. There are a few things the Wade could work on but overall nice. We will come back.

I did not do much research before booking this Marriott tribute collection hotel for a work trip. I was somewhat impressed, my biggest complaint is finding the front desk! They upgraded me to a mini suite, I had already paid for a lake view and received that on the 31st floor. The room is mostly updated, except the bathroom shower, hopefully they redo that soon. The tile was caving in and certainly needs a redo or they will have more water issues if they aren't already. The WiFi worked well, the staff was nice, there was sample space in my room and I didn't hear a peep through the night like most hotels. The hvac also worked well, both units. I would stay here again, walking distance to restaurants/stores/river walk.

We had an excellent stay at The Wade- views outside our hotel room were beautiful, and the amenities were plentiful. There is a 24/7 gym, along with a pool and rooftop terrace. Checking in and out is smooth, there is a security guard after-hours who checks IDs to ensure that only guests may enter the building. Overall impressed, the TVs are a tad outdated and do not have streaming services like Netflix or HBO unfortunately. The interior is spacious and well maintained.

They charge 9.95 per day! For internet! In 2025! So tacky for such an expensive hotel to nickel and dime patrons like that. Finally, the elevators are completely disobedient. They take forever to come, and then they don't stop on the floor that you chose, they'll just pass your floor, and then stop at random floors, willy-nilly. You'll be trying to get to the lobby and you'll finally be almost there when the elevator changes direction and takes you to floor 33! Then you begin the slow eternal descent all over again.

Something at this great waterfront hotel went really bad when they changed from a "W Hotel" to a mystery "Wade". I'm thinking management doesn't give a rip but it's a shell of its former self. Bar and lobby restaurant have no kitchen because of an A/C problem that can't be fixed in half a month (wtf?). Bar staff is wonderful, they stuck with it through the transition, but I think they are heroic. God bless them. The BEST. Management needs to rethink their careers because obviously Marriott put their worst performers here (think 2 out of 5) . And IT SHOWS. Any business traveler who has been at any other hotel in Chicago would say where the hell is the leadership. Look for another job please. (THE WORST)

My boyfriend and I went downtown for a night for our anniversary. the wade hotel was beautiful and felt unique and exciting as soon as we walked in. Lois was the concierge who was at the desk. she was AMAZING! She knew every restaurant and places to see and was beyond accommodating with all of our questions. When we walked in the room We had maccaroons and sparkling cider with champagne glasses (I had mentioned we don't drink) waiting for us with a charcuterie tray! we felt like that the whole entire time we stayed, totally taken care of. The rooms themselves were stunning with views of the lake and Lois told us there were fireworks at navy pier the night we stayed which we watched from our room! thank you Lois and thank you Wade hotel for the perfect anniversary

I stayed at this hotel several years ago when it was the "W" or a different name, but you will see that the reviews are most likely the same. For me, I see these name changes as a way of hiding previous public reviews on various web sites. The rooms are very outdated and falling a part, considering the price point. Hotel rooms and hallways are very noisy. As soon as you open the room door to the hallway, the noise is overwhelming. The room was very dated. I should have known to stay away from dark carpets and dark bathroom tile. If the Maintenance team spent a few hours in there, I'm sure many of these cosmetic items could be corrected. The room was dirty and there were things that cleaning folks could have done to make it look a bit better. The icing on the cake was the blood on the bathroom wall, which was not mine. Location is good, but I would not stay there again unless there were some room updates made.

We paid an extreme amount for one night here to have bugs in our shower and a broken safe door, along with no free wifi or breakfast. We also had to pay $85 for Valet to park our car for the night. This was an extremely over priced hotel and I wouldn't recommend it to anyone. The customer service here was terrible and the valet drivers at night were very rude to us as we were coming back from a concert.

No attention to details. The place is way outdated. What is louder than the people in hallways or rooms next door are the outdated and malfunctioning mini fridges and HVAC fans.