253illiay
Google
I booked this hotel specifically because I needed a quiet room, and I clearly stated this in my reservation. Instead, when I returned around 9 p.m. ready to sleep, I discovered that the hotel was hosting a full-on party directly below my room. I’m talking blasting music, heavy bass, shouting—the kind of noise no earplugs on Earth could fix.||||What’s worse is that this wasn’t some spontaneous event. It was a scheduled party, meaning the hotel knew it would be loud. Yet they still placed me one floor above it, even though my reservation explicitly requested quiet. If you’re hosting a loud event, why would you put anyone—let alone someone who specifically asked for quiet—right on top of it? Basic planning and common sense were clearly missing.||||When I called reception, I was told the hotel was “100% full” so they couldn’t move me. That’s not my problem. My request for a quiet room wasn’t last-minute, and it should have been honored or at least considered when placing guests. Instead, I ended up stuck in a room where sleep was impossible.||||To make things even more frustrating, the only “compensation” offered was a $25 breakfast credit… for a breakfast that was already included. So basically, nothing.||||Overall, this was poor planning, poor guest consideration, and poor customer service. If a hotel chooses to host loud parties, that’s fine—but don’t pretend you can also offer quiet accommodations at the same time. And don’t disregard guest requests as if they don’t matter.