Madusha Peiris
Google
This one-star rating is not a reflection of the D3 branch itself ,Ive been a loyal member since March 2022 and have always appreciated the facility and the team there. The staff at D3 have been great, and I have no complaints about the branch.
However, my rating is directed at Warehouse Gym’s poor overall customer service, especially in how they’ve handled communication regarding the closure of the D3 branch. I only found out through another member (around July 22) that the D3 branch would be closing on August 31. When I asked the reception team, they confirmed it was true and said management would soon email members to inform us of the closure and outline our options.
Since then, I’ve sent multiple emails , on July 22, August 4, August 6, and August 22 with no proper response. The only reply I received was on August 6 from someone named Anthonie Del Mundo, who identified himself as Head of Reception, asking for a suitable time to call me. I immediately replied with my contact information and told them they could reach out anytime ,but no one ever followed up.
As of today (August 31), all I’ve been told again by reception is that the branch will close after today. I even sent a message to the D3 branch WhatsApp to confirm, but again, no response.
This is an incredibly disappointing and unprofessional way to handle the closure of a long-standing location. Members especially loyal ones deserve clear communication and sufficient notice (at least 3 months in advance). Instead, we’ve been left with uncertainty and silence.
To make matters worse, I’ve asked repeatedly for the contact details of a manager, but staff seem reluctant to provide this, possibly out of fear of repercussions which raises concerns about internal management practices.
While Warehouse may have great gyms, their customer service and communication are seriously lacking. This experience has been frustrating and disheartening, and I sincerely hope the company rethinks how it treats its members and its own staff moving forward.