Shayan Y.
Google
After living here for three years I can confidently say this has been the worst residential experience I’ve ever had.
The level of unprofessionalism from staff is honestly shocking. They are consistently rude, dismissive, and immature when dealing with residents. Instead of handling concerns with competence or respect, they respond with attitude and contradiction.
Special mention to Lee at reception, who is consistently rude and unpleasant to deal with. Every interaction felt unnecessarily hostile, as if residents were an inconvenience rather than the people funding the building. He would not shy away from yelling at residents or guests if his authority felt challenged. It’s astonishing that someone in a front-facing role can behave so unprofessionally.
The committee members are no better. condescending, disorganised, and clearly out of their depth. They make decisions that affect residents while seeming to have little understanding of what they’re doing. It would almost be comical if it wasn’t so frustrating to live through.
I met with the committee directly to address several of the issues I experienced as a resident, and the meeting was a complete waste of time. I was met with closed-mindedness and outright disrespect. It was clear they had already made up their minds before I even walked into the room. Some members didn’t even look at me while I was speaking, which showed a complete lack of basic courtesy and professionalism. It felt dismissive and insulting.
Safety is another major concern. Security is incredibly poor, and the building is designed so that anyone can wander into the building and roam the halls.
There have been repeated incidents of people screaming in hallways or appearing to be under the influence of drugs in common areas, and nothing meaningful is ever done about it. It does not feel secure, and for the amount residents are paying, that’s unacceptable.
The common areas are frequently dirty and poorly maintained. Alarms go off constantly for no clear reason. Car parking options are inadequate and frustrating. And yet the pricing is absolutely ridiculous for what you get. To think the strata rates here are comparable to major hotels in the city is beyond a joke. Absolutely no value for the price.
I am beyond relieved to be leaving. I will never return, and I would strongly caution anyone considering moving here to think twice. Awful place.