Kristen N.
Yelp
My fiance and I stayed at The Waves for our engagement weekend. We booked the La Colina Queen Studio. While we found the room comfortable, we were disappointed with how The Waves positioned the room. While the site does note "ocean view", the photos and description on their website depict something completely different than the actual view. Yes, there is an ocean view, but they fail to note that the room is ground level with a parking lot directly in front of the "private" balcony, i.e. we had cars parked directly in front of our window/balcony at all times and unless we closed the shades (which is not the point when you pay for an ocean view room), we had guests/cars regularly passing in front of our room at eye-level at all times of day.
The photos on their website seem to have gone through a bit of selective editing to remove the parking lot from view, which is dishonest. And while the deck is only accessible to the studio, it is in no way "private" as noted on the site. Also, the balcony light was on at all times and the shades do not block out the light. So, we struggled to sleep well. The room was clean and located right in town, which was convenient. Unfortunately, we felt disappointed that The Waves was not more honest in its description, particularly given the importance of the weekend, as we would have stayed elsewhere for the privacy and view we were hoping for.
It appears this feedback has been provided on Trip Advisor by other guests, as well (one as old as 2013), yet no updates were made to their site at the time of our booking.
We did check if another room was available, which it was not. No compensation or apology was offered, which is poor customer service.