The Westin Brisbane

We had an amazing one night stay! Ive never found myself to be overly fond of Brisbane but booked a room for a friends 40th. Well your hotel and team really blew me away! My husband and I had such a great time staying that we are thinking of getting away my frequently. Right from first arrival we were met with a friendly and helpful Porter boy who offered to take our bags and organised the valet for us. Once inside a staff member was just walking past and greeted us authentically and welcoming. The receptionist was friendly, our room was stunning and beautifully cleaned. We headed straight for the pool and pool bar where the knowledgeable staff made us a special request without fuss. Breakfast was delicious and efficient, staff welcoming and friendly. This is a level of service that I used to strive for when I worked in a hospitality, and is so rarely seen these days. And to have every staff member show this next level of service was truly remarkable. What a fantastic hotel! Thank you so much for having us, we will be back!

We couldn’t fault our stay at The Westin Brisbane. The rooms were beautifully appointed, spotlessly clean, and incredibly comfortable. The amenities—especially the pool area—were outstanding and made the whole experience feel luxurious and relaxing. A special shout-out to Rose, who went above and beyond. She was genuinely friendly, attentive, and made us feel so welcome from the moment we arrived. Her service really elevated our stay. Highly recommend The Westin Brisbane—we’ll definitely be back! 🥂🏨✨

We stayed here for only one night but it made an amazing and long lasting impression. We ended up checking in early and getting a room quickly, with the room being beautiful and having a great view of the river. Later that night we had some issues with the chrome cast to the tv, but it was quickly fixed by some really excellent staff. I wish I got their names! The next day we were able to have the buffet breakfast which wasn’t too big, however everything was really high quality and the service was brilliant. We spent the rest of the day at the pool and the gym waiting for our flight, with the swim up bar in the pool and the Pilates machine in the gym being excellent additions. The valet and luggage storage was extremely useful and efficient. Would definitely recommend staying here to anyone going to Brisbane. I couldn’t recommend it enough.

On a recent trip to Brisbane I stayed here for two night. The hotel is in in a fantastic location for shops and places to eat. Fantastic. The staff were friendly and attentive. I loved my room, very modern with everything you need and in the right place, topped off with a very comfortable bed. Excellent. The bar downstairs is a great place to hang out with a nice open air feeling, very pleasant. I found breakfast a tricky part. The location is hidden, you have to follow some little orange discs on the walls with an Italian name to find it. Once there it feels like an after thought and is styled as a pseudo Italian restaurant but done badly. Very small and cramped. The staff are very friendly, but have been asked to ask too many questions when you arrive for breakfast. Room number? Do you want eggs and how? Coffee, what kind? and that's before you sit down. Might sound like a pitiful moan, but for me the room number should be enough. I like to look around and take my time before deciding what kind of coffee I want, and how I want my eggs! Its a small detail but an important one? I can't fault the staff however, they were lovely and just doing what they are told... A great hotel and recommended.

Booked a room at the last minute and were lucky enough to get an early check-in. The room was stunning with the most comfortable bed and pillows! Huge bathroom and the best minibar I've seen in a long while! Everything spotlessly clean.||All of the staff we encountered were extremely helpful and friendly.||The executive lounge was good - tasty appetizers and drinks (including spirits) in the evening. Breakfast could've been a bit better as the choice was a bit limited.||Pool area was nice and, luckily, not busy when we were there as it is quite small.

Excellent service from the moment we arrived - nothing was too much trouble. We noted there was no minibar in the hotel room (despite the website advertising minibar). Ultimately, staff explained that the minibar was being discontinued and they were out of stock, but still managed to obtain some items which were complimentary. The breakfast buffet at Settimo was unique - lots of Italian flavours and dishes, but could do with a bit more variety. The pool and swim up bar is a gem in the middle of the city.

From check in, zero information on the hotel. The likes of where fitness and spa centres are. What time check out is. When the restaurants are open. The restaurant in the lobby serves bang average food at best. Corporate event was on at the time, so was extremely busy, and staff were more obsessed with serving free bar tab drinks than looking after hotel guests. Not a pleasant experience for a hotel that’s supposed to be rated highly

We had such a good experience at the Brisbane Westin. The hotel was a great location, very clean and nice room. But what I loved the most was the breakfast/brunch. We choose to add it to our stay and we were blown away with how good the food was. It’s not your standard hotel breakfast. Probably the best breakfast buffet I have ever had. I’m still thinking about it 3 months later. If you stay here definitely add it to your stay.

Reception staff was kind and professional from valet to concierge. Jennifer made me feel welcomed and handled my checkin effortlessly. Scott successfully helped me get to the train and zoo and back safely. Location and amenities were above exceptional.

Very nice hotel. Centrally located, with plenty of restaurants and shops nearby. The city center is a 10-minute walk away. Check in was very easy. The front desk staff were fun to chat with and gave us ideas for dining and using transit. Our room was very spacious, clean, and had a comfortable bed. USB charging ports were handy, although I always use a dumb cable for it since I don't trust plugging my phone into some unknown port. Bathroom was modern, with both a handheld and rain shower heads. One slightly annoying thing was the in room phone. It was somehow activated and produced a muted chirping the whole first night; we thought it was someone's car alarm. We had brekkie included and got a wide spread of food options in the morning. The barista even put latte art on my flat white. Food was delicious. I got the Eggs Benedict one morning. Staff were very attentive and top tier. Loved the hotel and would stay again. 4.5*

The Westin Hotel in Brisbane is next to the Four Points Sheraton off of Mary Street downtown. Parking is very challenging and I missed the driveway the first time and had to go around 2 blocks to attempt another opportunity to park on site. The lobby is smaller than most Westin hotels. The staff is professional and very friendly. The club lounge located on the 3rd floor is well staffed and modern. The organization is excellent and everyone is working as a team. I like this hotel and plan a future visit to this facility on my next trip.

A wonderful staff and welcoming charm every time to visit Brisbane. The offerings in the Executive Lounge are second to none. Well done Westin Brisbane Team!

Exceptional stay at a wonderful hotel. It's right in the heart of downtown and was convenient to everything. The front desk staff was very helpful and upgraded me to a suite for being Marriott Platinum. The room was amazing, one of the nicest I've stayed in, with a distinct living room with dining table and kitchenette, and a generous bedroom. Only negative was the view, not their fault but it was fully looking at an adjacent building. The pool and gym area were very nice and I enjoyed a daily swim on the third floor overlooking the city. The inclusion of breakfast and the evening reception made eating during my stay easy - lots of delicious options and coffee at breakfast, and free drinks and apps in the evening. They accommodated an early check out as well. Nothing not to like.

Beautiful hotel. Very quiet and comfortable sleep. The pool is nice, lounge is accommodating and the view from every angle is wonderful. Highly recommend this location. The staff are great, the proximity to downtown, mall,food,nightlife is great. I didn't drive a car here but there is parking and valet.

Opened just a few months ago! So new, in fact that I didn't even know they were there and pulled in by accident two evenings ago after a LONGGGG day of international travel. When I arrived valet walked me into the reception counter where I realized I booked a different hotel that was right next door. The valet offered to drive my car over for me, no questions asked! Needless to say, I came back and stayed there the next night because I was so impressed with the staff experience and blown away by how gorgeous the lobby was. My room had a jacuzzi and a shower and the coziest of beds!! There is also a chaise and water view in most rooms. The pool is an infinity and overlooks the city streets surrounded by cabanas and lounge chairs. The only downside? My room was so awesome that I didn't want to leave and explore the city haha!

This is a decent hotel, with a lot of shopping within walking distance. The customer service is uneven, but I was able in most cases to get what I needed. There is a swim up bar which is very pleasant to look at, but I didnt get a chance to visit the pool as it closes early (8 or 9pm iirc) The lobby is nice enough to sit in for brief periods but I wouldn't really want to lounge there for long. The W club has an auto-coffee machine that reminded me of a nespresso on steroids. I was unhappy that I got dinged for a mini bar charge that didn't belong to me after checkout, but the dollar is strong right now so I guess I'l shrug and pay. (And next time take a photo at checkin lol) I had to round down because there was an pronounced foul smell in the bathroom that was highly unpleasant, which is why I'm rating the hotel low. It smelled like mildew, trash and sulphur all at once. I don't think it was a problem with the cleaning service, but perhaps the pipes? The glassed-in shower does not have a proper door, just a half closure. The water from the shower drains into the center of the floor of the entire bathroom, which is tiled. Rooms are on the small side, but cleverly designed - you barely realize it because of the floor-to-ceiling windows and closet doors. The room had an electric kettle, which I appreciated. The bed was comfortable. I was never able to get Chromecast working, and the local channels are 80% Fox channels so I just watched YouTube on my laptop to wind down. Doors on the room have an electric "do not disturb" feature, and if enabled, you cannot regain entry to your room even with a keycard. Ask me how I found out :-) The room service was very accommodating when I did order after waking up in the wee hours due to jetlag. I had an egg poached in soy sauce with spinach over rice that was tasty. On the last night of my stay I splurged on a massage at the spa, which was decent, but since it was evening I didn't get shown around and wasnt offered use of the steamroom/sauna area. I suppose they must have wanted to close up. So book early if you want to explore the spa facilities. I wish the hotel was better about small touches, like explaining the local attractions. They will not deny requests from a guest, but they dont offer anything either. I felt that I was continually having to ask for things, instead of having those little warm touches that make you feel liek needs are anticipated. It seemed more "look out for yourself/ get it yourself" which is not what I consider a luxury hospitality mindset. Maybe it's just not the Australian style. Clerks seemed very brisk but weirdly disengaged. The exceptions would be the concierge in the Club level, and oddly the valets - who were actually awesome. FWIW I am a Marriott Bonvoy gold level member, rolling over to platinum sometime next month. I stay at a lot of hotels. Oh, one last thing, they will not offer you the choice of your checkin gift if you are a rewards member. They just tell you that you are getting points.