The Westin Brisbane

As Platinum Bonvoy people, we've stayed at many Westin properties throughout the world....but the Westin Brisbane is by far our FAVORITE Westin property! The hotel has a more upscale and modern feel than other Westins. The rooms feel a bit more luxurious and are on the level of an Edition. Hotel staff was excellent in our communications leading up to our arrival, and even had a lovely note card with a bottle of wine in our room upon arrival for our celebration (thank you, Aden!).||With our platinum status, we were given access to the lounge on the 3rd floor. We only visited the lounge for appetizers and drinks since we opted for breakfast at the restaurant (the breakfast buffet was top notch with made to order eggs or omelettes and had so many offerings, all displayed so beautifully!). Back to the lounge: I appreciated that the lounge had spirits so that you could order a cocktail as well! A+!!!!||The gym is a bit small, but it overlooks a great outdoor area and the pool as well. I can imagine what a great spot this would be in the summertime! ||Housekeeping was super and always made sure our amenities in the room were replenished.||The only sad part was that the room did not have the classic Westin Heavenly Bed. Overall, I'd definitely recommend staying here if you need to be centrally located in Brisbane. We will definitely be back! ||Pro tip for Americans: download the DiDi app in advance so you can easily take a ride share from the airport to the hotel!

Stayed overnight on a Saturday. The rooms are excellent, quiet, clean with lovely furnishings and great amenities. The staff were all very friendly and helpful. Breakfast buffet in the restaurant was average and a little pricey, although you could have made to order eggs or an omelette. The restaurant space is very small so seating was a little tight. Hotel is in a good location and would recommend a stay here.

This is an incredibly exaggerated room service experience. I've been to many five-star hotels, but this is by far the worst experience. I hope the hotel can actually control the quality of their food properly. Today, I ordered mushroom broth and pasta. When the food arrived, I noticed that the soup was cold?! I immediately called the front desk to ask if the soup was supposed to be cold or hot. The front desk assured me that it was hot, so I quickly reported the issue. They said the kitchen would remake the soup and send it over. Fifteen minutes later, an employee brought me a bowl of clear broth, with no ingredients in it… So, this is what a "remake" soup looks like at a five-star hotel? Just a bowl of clear broth without ingredients and no proper presentation?! I felt like I was eating in a food court. What's more, the broth was only warm, but the bowl was hot. It was clear that the chef had put the soup into the bowl and used the microwave to heat it not boiled properly and lead to the center of the soup to remain cold. I really have serious doubts about the staff's execution and quality control at this five-star hotel.

Hotel is in the middle of the city with nothing of use around it. The hotel staff is no where near useful and will make you redo your room key with the front desk if you try to come back past midnight. No one appears to be useful but just ushers you through checkpoints like you’re cattle trying to get to an endpoint. Would 100% suggest a Hilton or any other option before this place.

Stayed for the weekend, in FRI out SUN.||Hotel is near new, rooms were spacious, clean and noise proofed. Housekeeping was excellent. Check-in and out was smooth.||The main or public areas of the hotel are not grand, quite small. ||We did not use any of the gym/pool/dining facilities, they looked excellent though.

Amazing hotel. The reception staff were great and our room was outstanding - big, clean, great facilities. Pool was brilliant as was the food. Great bar on the ground floor. Location can't be beaten either - right on top of everything. Overall 10/10.

Lovely place to stay with a great central location. The rooms are quiet, clean and comfortable. The gym has a good amount of equipment (no barbells though). The staff is super friendly. Would absolutely stay here again.

Lovely spotless room with very clean bathroom. Great rainfall shower head and Heavenly comfortable bed and pillows. (Towels too.)|Great location with river and shops in easy walking distance.|Super friendly and helpful staff.|The hotel phone in my room only worked with the speaker function as the headset refused to charge. Fortunately the hotel was extremely responsive and helpful through the text chat function available in the Bonvoy app.|The view from my room was, well… buildings. Tall buildings.|Quick one night stay here for business however I look forward to staying here again someday.

Reception staff was kind and professional from valet to concierge. Jennifer made me feel welcomed and handled my checkin effortlessly. Scott successfully helped me get to the train and zoo and back safely. Location and amenities were above exceptional.

Very nice hotel. Centrally located, with plenty of restaurants and shops nearby. The city center is a 10-minute walk away. Check in was very easy. The front desk staff were fun to chat with and gave us ideas for dining and using transit. Our room was very spacious, clean, and had a comfortable bed. USB charging ports were handy, although I always use a dumb cable for it since I don't trust plugging my phone into some unknown port. Bathroom was modern, with both a handheld and rain shower heads. One slightly annoying thing was the in room phone. It was somehow activated and produced a muted chirping the whole first night; we thought it was someone's car alarm. We had brekkie included and got a wide spread of food options in the morning. The barista even put latte art on my flat white. Food was delicious. I got the Eggs Benedict one morning. Staff were very attentive and top tier. Loved the hotel and would stay again. 4.5*

The Westin Hotel in Brisbane is next to the Four Points Sheraton off of Mary Street downtown. Parking is very challenging and I missed the driveway the first time and had to go around 2 blocks to attempt another opportunity to park on site. The lobby is smaller than most Westin hotels. The staff is professional and very friendly. The club lounge located on the 3rd floor is well staffed and modern. The organization is excellent and everyone is working as a team. I like this hotel and plan a future visit to this facility on my next trip.

A wonderful staff and welcoming charm every time to visit Brisbane. The offerings in the Executive Lounge are second to none. Well done Westin Brisbane Team!

Exceptional stay at a wonderful hotel. It's right in the heart of downtown and was convenient to everything. The front desk staff was very helpful and upgraded me to a suite for being Marriott Platinum. The room was amazing, one of the nicest I've stayed in, with a distinct living room with dining table and kitchenette, and a generous bedroom. Only negative was the view, not their fault but it was fully looking at an adjacent building. The pool and gym area were very nice and I enjoyed a daily swim on the third floor overlooking the city. The inclusion of breakfast and the evening reception made eating during my stay easy - lots of delicious options and coffee at breakfast, and free drinks and apps in the evening. They accommodated an early check out as well. Nothing not to like.

Beautiful hotel. Very quiet and comfortable sleep. The pool is nice, lounge is accommodating and the view from every angle is wonderful. Highly recommend this location. The staff are great, the proximity to downtown, mall,food,nightlife is great. I didn't drive a car here but there is parking and valet.

Opened just a few months ago! So new, in fact that I didn't even know they were there and pulled in by accident two evenings ago after a LONGGGG day of international travel. When I arrived valet walked me into the reception counter where I realized I booked a different hotel that was right next door. The valet offered to drive my car over for me, no questions asked! Needless to say, I came back and stayed there the next night because I was so impressed with the staff experience and blown away by how gorgeous the lobby was. My room had a jacuzzi and a shower and the coziest of beds!! There is also a chaise and water view in most rooms. The pool is an infinity and overlooks the city streets surrounded by cabanas and lounge chairs. The only downside? My room was so awesome that I didn't want to leave and explore the city haha!

This is a decent hotel, with a lot of shopping within walking distance. The customer service is uneven, but I was able in most cases to get what I needed. There is a swim up bar which is very pleasant to look at, but I didnt get a chance to visit the pool as it closes early (8 or 9pm iirc) The lobby is nice enough to sit in for brief periods but I wouldn't really want to lounge there for long. The W club has an auto-coffee machine that reminded me of a nespresso on steroids. I was unhappy that I got dinged for a mini bar charge that didn't belong to me after checkout, but the dollar is strong right now so I guess I'l shrug and pay. (And next time take a photo at checkin lol) I had to round down because there was an pronounced foul smell in the bathroom that was highly unpleasant, which is why I'm rating the hotel low. It smelled like mildew, trash and sulphur all at once. I don't think it was a problem with the cleaning service, but perhaps the pipes? The glassed-in shower does not have a proper door, just a half closure. The water from the shower drains into the center of the floor of the entire bathroom, which is tiled. Rooms are on the small side, but cleverly designed - you barely realize it because of the floor-to-ceiling windows and closet doors. The room had an electric kettle, which I appreciated. The bed was comfortable. I was never able to get Chromecast working, and the local channels are 80% Fox channels so I just watched YouTube on my laptop to wind down. Doors on the room have an electric "do not disturb" feature, and if enabled, you cannot regain entry to your room even with a keycard. Ask me how I found out :-) The room service was very accommodating when I did order after waking up in the wee hours due to jetlag. I had an egg poached in soy sauce with spinach over rice that was tasty. On the last night of my stay I splurged on a massage at the spa, which was decent, but since it was evening I didn't get shown around and wasnt offered use of the steamroom/sauna area. I suppose they must have wanted to close up. So book early if you want to explore the spa facilities. I wish the hotel was better about small touches, like explaining the local attractions. They will not deny requests from a guest, but they dont offer anything either. I felt that I was continually having to ask for things, instead of having those little warm touches that make you feel liek needs are anticipated. It seemed more "look out for yourself/ get it yourself" which is not what I consider a luxury hospitality mindset. Maybe it's just not the Australian style. Clerks seemed very brisk but weirdly disengaged. The exceptions would be the concierge in the Club level, and oddly the valets - who were actually awesome. FWIW I am a Marriott Bonvoy gold level member, rolling over to platinum sometime next month. I stay at a lot of hotels. Oh, one last thing, they will not offer you the choice of your checkin gift if you are a rewards member. They just tell you that you are getting points.