The Westin Brisbane

Outstanding hotel and fabulous breakfast. Rooms were very clean and quiet, bed was one of the most comfortable I can remember, and breakfast was top notch. Extra kudos for the breakfast salad bar which used top quality olive oil (instead of tasteless generic brand - exceedingly rare even in 5 star hotels) and had an incredible flourless chocolate cake among many other delicious items. Had a wonderful stay and would definitely recommend enthusiastically!

Cheapest 5-star hotel offered by Marriott in Brisbane. I had a wonderful experience with excellent service from all staff and good amenities. The breakfast could have been improved with more options, but overall, we were well taken care of. The suites were somewhat smaller compared to other 5-star hotels. The location is ideal, situated in the heart of the CBD, making it close to everything. Valet service was efficient and relatively quick for entering and exiting the hotel.

We stayed here over the holidays and I appreciate that they would have been busy however, we found the service from the staff was terrible. We were excited to stay here and left quite disappointed. Our room only got cleaned properly once on the 4 nights we stayed. We kept ourselves busy with activities during the day and came back to our room still not made up at 5pm. The same night, housekeeping knocked on the door at 7pm to see if we needed any extra towels or anything stocked up. I can’t say that this would be usual practice for a highly rated hotel and given the amount we paid. We got our extra bits and pieces from housekeeping but our room was not cleaned in a timely and efficient manner and we certainly didn’t expect late night door knocks. They were not overly attentive and friendly, we definitely expected more and had a less than satisfactory experience. The valet parking staff greeted us and were more welcoming than the reception staff. We also didn’t expect to have to pay $400 upfront for a security deposit in the event that anything happened. Most hotels take card details and keep it on file and don’t require you to pay $400 out of pocket and get refunded 3-5 days after checkout. Would definitely look elsewhere if we were to stay in Brisbane again.

Quick, 1-night stay in a king, partial river view room before a flight out the next day. ||Centrally located hotel. If you like high-end shopping, this is a good place to stay. ||I like the Westin brand; I find their properties soothing, and that's what I got. The rooms are spacious, beds comfy, fair amount of storage space, colour scheme calming, etc. The staff were as expected. I ordered of the in-room dining menu, which I always find has a few good picks for meals. The weather was quite bad and, since I was there for only 1 night, I didn't use the facilities. ||Negatives:||The hotel driveway is much too small for drop-offs and pick-ups;||I wouldn't bother reserving a partial river view room, as there is construction equipment somewhat obscuring the view.

I tried to write the hotel directly but was not happy with their response since this was such a high price tag for such a low quality experience. I have stayed here in the past and enjoyed it quite a bit but it just feels like it's going downhill.|To start, it's Summer and the room does not have air conditioning. I checked in, lowered the theromstat, went out for the day and came back to a hot stagnant room still. I called the front desk and they excelled in saying no. I asked for a standing fan to be sent up and they said no. I asked for maintenance to look at it and they said they didn't have any maintenance. They said I could wait until tomorrow. You know, like right before I check out. |Maintenance came the next morning and had to reset the thermostat and clean out the vents, etc. It was highly inconvenient to have to get an early start and clear out of the room on my holiday just to make way for maintenance so early in the morning. By the time I was leaving on my late check out, the room was getting much cooler. ||On top of that, when I checked in, they asked what my plans were for the day. I said that we were going to Lone Pine then coming back to enjoy the infinity pool before dinner. They said, "that sounds like a great plan." I did so and was denied from using the pool. It was closed that day due to a private event. They should've told me at check in that it was closed when they ask about my plans. This hotel is baking the amenities into the high price but not able to offer them on top of not being able to offer basic necessities like air conditioning in the middle of Summer.||Housekeeping is also a bit reckless. They left a vacuum cleaner out in the hallway with the wire askew causing me to trip over it.

My favorite hotel in a while! The staff are lovely here which was a complete game changer. Jan, Daniel, and Jude down at the restaurant were so friendly every time we had breakfast and Emma (barista) makes some of THE BEST coffee I’ve had in a long time (along with stunning latte art). Truly recommend! The pool and lounge were also lovely (wish we could’ve checked out the swim up bar but we weren’t around when it was open. Next time!)

Love the luxury in the middle of Brisbane City. Walking distance to public transport as well as range of eatery. Not quite young kids friendly. Indoor playground would be awesome. I guess luxury and family does not sing

The Westin Brisbane Hotel left an unforgettable impression on me. The 5-day stay was incredibly comfortable and made even better by the friendly staff, which brought us so much happiness. The pool was fantastic, and I am especially grateful to Jio at the lounge for their outstanding kindness and care. I will definitely visit again!

Reception staff was kind and professional from valet to concierge. Jennifer made me feel welcomed and handled my checkin effortlessly. Scott successfully helped me get to the train and zoo and back safely. Location and amenities were above exceptional.

Very nice hotel. Centrally located, with plenty of restaurants and shops nearby. The city center is a 10-minute walk away. Check in was very easy. The front desk staff were fun to chat with and gave us ideas for dining and using transit. Our room was very spacious, clean, and had a comfortable bed. USB charging ports were handy, although I always use a dumb cable for it since I don't trust plugging my phone into some unknown port. Bathroom was modern, with both a handheld and rain shower heads. One slightly annoying thing was the in room phone. It was somehow activated and produced a muted chirping the whole first night; we thought it was someone's car alarm. We had brekkie included and got a wide spread of food options in the morning. The barista even put latte art on my flat white. Food was delicious. I got the Eggs Benedict one morning. Staff were very attentive and top tier. Loved the hotel and would stay again. 4.5*

The Westin Hotel in Brisbane is next to the Four Points Sheraton off of Mary Street downtown. Parking is very challenging and I missed the driveway the first time and had to go around 2 blocks to attempt another opportunity to park on site. The lobby is smaller than most Westin hotels. The staff is professional and very friendly. The club lounge located on the 3rd floor is well staffed and modern. The organization is excellent and everyone is working as a team. I like this hotel and plan a future visit to this facility on my next trip.

A wonderful staff and welcoming charm every time to visit Brisbane. The offerings in the Executive Lounge are second to none. Well done Westin Brisbane Team!

Exceptional stay at a wonderful hotel. It's right in the heart of downtown and was convenient to everything. The front desk staff was very helpful and upgraded me to a suite for being Marriott Platinum. The room was amazing, one of the nicest I've stayed in, with a distinct living room with dining table and kitchenette, and a generous bedroom. Only negative was the view, not their fault but it was fully looking at an adjacent building. The pool and gym area were very nice and I enjoyed a daily swim on the third floor overlooking the city. The inclusion of breakfast and the evening reception made eating during my stay easy - lots of delicious options and coffee at breakfast, and free drinks and apps in the evening. They accommodated an early check out as well. Nothing not to like.

Beautiful hotel. Very quiet and comfortable sleep. The pool is nice, lounge is accommodating and the view from every angle is wonderful. Highly recommend this location. The staff are great, the proximity to downtown, mall,food,nightlife is great. I didn't drive a car here but there is parking and valet.

Opened just a few months ago! So new, in fact that I didn't even know they were there and pulled in by accident two evenings ago after a LONGGGG day of international travel. When I arrived valet walked me into the reception counter where I realized I booked a different hotel that was right next door. The valet offered to drive my car over for me, no questions asked! Needless to say, I came back and stayed there the next night because I was so impressed with the staff experience and blown away by how gorgeous the lobby was. My room had a jacuzzi and a shower and the coziest of beds!! There is also a chaise and water view in most rooms. The pool is an infinity and overlooks the city streets surrounded by cabanas and lounge chairs. The only downside? My room was so awesome that I didn't want to leave and explore the city haha!

This is a decent hotel, with a lot of shopping within walking distance. The customer service is uneven, but I was able in most cases to get what I needed. There is a swim up bar which is very pleasant to look at, but I didnt get a chance to visit the pool as it closes early (8 or 9pm iirc) The lobby is nice enough to sit in for brief periods but I wouldn't really want to lounge there for long. The W club has an auto-coffee machine that reminded me of a nespresso on steroids. I was unhappy that I got dinged for a mini bar charge that didn't belong to me after checkout, but the dollar is strong right now so I guess I'l shrug and pay. (And next time take a photo at checkin lol) I had to round down because there was an pronounced foul smell in the bathroom that was highly unpleasant, which is why I'm rating the hotel low. It smelled like mildew, trash and sulphur all at once. I don't think it was a problem with the cleaning service, but perhaps the pipes? The glassed-in shower does not have a proper door, just a half closure. The water from the shower drains into the center of the floor of the entire bathroom, which is tiled. Rooms are on the small side, but cleverly designed - you barely realize it because of the floor-to-ceiling windows and closet doors. The room had an electric kettle, which I appreciated. The bed was comfortable. I was never able to get Chromecast working, and the local channels are 80% Fox channels so I just watched YouTube on my laptop to wind down. Doors on the room have an electric "do not disturb" feature, and if enabled, you cannot regain entry to your room even with a keycard. Ask me how I found out :-) The room service was very accommodating when I did order after waking up in the wee hours due to jetlag. I had an egg poached in soy sauce with spinach over rice that was tasty. On the last night of my stay I splurged on a massage at the spa, which was decent, but since it was evening I didn't get shown around and wasnt offered use of the steamroom/sauna area. I suppose they must have wanted to close up. So book early if you want to explore the spa facilities. I wish the hotel was better about small touches, like explaining the local attractions. They will not deny requests from a guest, but they dont offer anything either. I felt that I was continually having to ask for things, instead of having those little warm touches that make you feel liek needs are anticipated. It seemed more "look out for yourself/ get it yourself" which is not what I consider a luxury hospitality mindset. Maybe it's just not the Australian style. Clerks seemed very brisk but weirdly disengaged. The exceptions would be the concierge in the Club level, and oddly the valets - who were actually awesome. FWIW I am a Marriott Bonvoy gold level member, rolling over to platinum sometime next month. I stay at a lot of hotels. Oh, one last thing, they will not offer you the choice of your checkin gift if you are a rewards member. They just tell you that you are getting points.