The Westin Brisbane

Everything was absolutely amazing. The most fabulous part was the staff everyone was so nice and kind. Special thanks to Jess(Jessnice?) for helping me with check-in. She was amazing and made me feel very welcome. I really appreciated that. The cleanliness was excellent, and the location is great, right in the middle of the city. The gym is small but definitely usable. I was slightly disappointed with the housekeeping service, as it felt a bit slow, but overall it was a very beautiful and lovely stay.

- Service people very nice and pleasant - Service delivery below expectations - Awful food served lukewarm and in the club room - below the minimum temperature required by the health standard - Bar snacks like chips (fries) are expensive and expect a 30 minute delay - Bar drinks a much shorter delay (5-15 mins when it is uncrowded) because the staff seem to focus on cleaning rather than serving - Apparently the club room all day snacks means gluten free biscuits - If you purchased a breakfast package, be prepared for an interrogation interview at the door by the resident guards - Comcast tv consistently required a reset by hotel staff, resulting in a 15-30 minute interface delay if you want to watch TV - Room phone only worked sometimes - The whole place is freezing - not sure what is going on but bring a coat for when you are in the common accommodation foyers. I think the thermostat in our room was not sensing the temperature Overall, very nice people, but I cannot recommend

I stayed at this hotel in Brisbane with my partner several months ago, and everything about the experience was excellent. Check-in was seamless, and the staff were incredibly accommodating, including offering us an upgrade. When I decided to extend my stay, it was just as easy and enjoyable. One of the highlights was brunch each morning, where we were warmly greeted by Corey, whose friendly and attentive service really stood out. The facilities were fantastic, the pool was great, and the staff overall were exceptional. I would absolutely recommend this hotel and would happily stay again.

Stayed with my husband and two young kids. This hotel is very luxurious and everything is very clean. Also the rooms are so quiet, cannot hear any outside noise. The service was great and the valet guys were awesome. Buffet breakfast was also very nice. Had a lot of options and staff are helpful. Location is walking distance to Queen Street and botanical Gardens. Will be back again :)

Great location in central Brisbane. Valet parking and luggage unload/delivery on arrival was seamless. Check-in was efficient, and the room had a good view over the city. No river view, but a view of the city nonetheless. Comfortable spacious room, generous bathroom with shower and seperate bath. Decent amenities. The drinks at the poolside and in the bar were good if a little expensive. The pool is great for a central city hotel although does get busy at the weekends. This part of the hotel has less of an upmarket feel. Breakfast in the morning was excellent - full, full buffet with great options on every segment. We were here last year and came back, and will likely return. Great offering, not cheap.

We had an amazing one night stay! Ive never found myself to be overly fond of Brisbane but booked a room for a friends 40th. Well your hotel and team really blew me away! My husband and I had such a great time staying that we are thinking of getting away my frequently. Right from first arrival we were met with a friendly and helpful Porter boy who offered to take our bags and organised the valet for us. Once inside a staff member was just walking past and greeted us authentically and welcoming. The receptionist was friendly, our room was stunning and beautifully cleaned. We headed straight for the pool and pool bar where the knowledgeable staff made us a special request without fuss. Breakfast was delicious and efficient, staff welcoming and friendly. This is a level of service that I used to strive for when I worked in a hospitality, and is so rarely seen these days. And to have every staff member show this next level of service was truly remarkable. What a fantastic hotel! Thank you so much for having us, we will be back!

Came here for a few days with my partner and I must say that the hotel is nice. Rooms were on the small side for a Westin property but it was nicely designed. Diana from the executive lounge was a delight, made us feel welcome. She took some time to tell us where to go in Brisbane. Really lovely lady. We would definitely be back again.

Everything about this hotel is lovely, the bed is comfortable, the shower is great,there all sorts of amenities including a swimming pool long enough to swim in, a great bar, a good ironing board and iron . However the reason this gets four over five is that the room suffers from ‘design over functionality ‘ syndrome. It looks wonderful, but there is a huge fridge with pretty much nothing in it but almost nowhere to put your clothes. Yes there is hanging space which is great and open fronted areas but they are high up so can’t be reached by most of the population. There is one huge open area that seems to have no function at all and a small one underneath at floor level (shoes I guess) and one drawer. That is one drawer for two people for six nights. Oh, and the toilet roll falls off every time you use it.|As I said, a lovely hotel in most respects but somewhere to put your clothes would be great

Reception staff was kind and professional from valet to concierge. Jennifer made me feel welcomed and handled my checkin effortlessly. Scott successfully helped me get to the train and zoo and back safely. Location and amenities were above exceptional.

Very nice hotel. Centrally located, with plenty of restaurants and shops nearby. The city center is a 10-minute walk away. Check in was very easy. The front desk staff were fun to chat with and gave us ideas for dining and using transit. Our room was very spacious, clean, and had a comfortable bed. USB charging ports were handy, although I always use a dumb cable for it since I don't trust plugging my phone into some unknown port. Bathroom was modern, with both a handheld and rain shower heads. One slightly annoying thing was the in room phone. It was somehow activated and produced a muted chirping the whole first night; we thought it was someone's car alarm. We had brekkie included and got a wide spread of food options in the morning. The barista even put latte art on my flat white. Food was delicious. I got the Eggs Benedict one morning. Staff were very attentive and top tier. Loved the hotel and would stay again. 4.5*

The Westin Hotel in Brisbane is next to the Four Points Sheraton off of Mary Street downtown. Parking is very challenging and I missed the driveway the first time and had to go around 2 blocks to attempt another opportunity to park on site. The lobby is smaller than most Westin hotels. The staff is professional and very friendly. The club lounge located on the 3rd floor is well staffed and modern. The organization is excellent and everyone is working as a team. I like this hotel and plan a future visit to this facility on my next trip.

A wonderful staff and welcoming charm every time to visit Brisbane. The offerings in the Executive Lounge are second to none. Well done Westin Brisbane Team!

Exceptional stay at a wonderful hotel. It's right in the heart of downtown and was convenient to everything. The front desk staff was very helpful and upgraded me to a suite for being Marriott Platinum. The room was amazing, one of the nicest I've stayed in, with a distinct living room with dining table and kitchenette, and a generous bedroom. Only negative was the view, not their fault but it was fully looking at an adjacent building. The pool and gym area were very nice and I enjoyed a daily swim on the third floor overlooking the city. The inclusion of breakfast and the evening reception made eating during my stay easy - lots of delicious options and coffee at breakfast, and free drinks and apps in the evening. They accommodated an early check out as well. Nothing not to like.

Beautiful hotel. Very quiet and comfortable sleep. The pool is nice, lounge is accommodating and the view from every angle is wonderful. Highly recommend this location. The staff are great, the proximity to downtown, mall,food,nightlife is great. I didn't drive a car here but there is parking and valet.

Opened just a few months ago! So new, in fact that I didn't even know they were there and pulled in by accident two evenings ago after a LONGGGG day of international travel. When I arrived valet walked me into the reception counter where I realized I booked a different hotel that was right next door. The valet offered to drive my car over for me, no questions asked! Needless to say, I came back and stayed there the next night because I was so impressed with the staff experience and blown away by how gorgeous the lobby was. My room had a jacuzzi and a shower and the coziest of beds!! There is also a chaise and water view in most rooms. The pool is an infinity and overlooks the city streets surrounded by cabanas and lounge chairs. The only downside? My room was so awesome that I didn't want to leave and explore the city haha!

This is a decent hotel, with a lot of shopping within walking distance. The customer service is uneven, but I was able in most cases to get what I needed. There is a swim up bar which is very pleasant to look at, but I didnt get a chance to visit the pool as it closes early (8 or 9pm iirc) The lobby is nice enough to sit in for brief periods but I wouldn't really want to lounge there for long. The W club has an auto-coffee machine that reminded me of a nespresso on steroids. I was unhappy that I got dinged for a mini bar charge that didn't belong to me after checkout, but the dollar is strong right now so I guess I'l shrug and pay. (And next time take a photo at checkin lol) I had to round down because there was an pronounced foul smell in the bathroom that was highly unpleasant, which is why I'm rating the hotel low. It smelled like mildew, trash and sulphur all at once. I don't think it was a problem with the cleaning service, but perhaps the pipes? The glassed-in shower does not have a proper door, just a half closure. The water from the shower drains into the center of the floor of the entire bathroom, which is tiled. Rooms are on the small side, but cleverly designed - you barely realize it because of the floor-to-ceiling windows and closet doors. The room had an electric kettle, which I appreciated. The bed was comfortable. I was never able to get Chromecast working, and the local channels are 80% Fox channels so I just watched YouTube on my laptop to wind down. Doors on the room have an electric "do not disturb" feature, and if enabled, you cannot regain entry to your room even with a keycard. Ask me how I found out :-) The room service was very accommodating when I did order after waking up in the wee hours due to jetlag. I had an egg poached in soy sauce with spinach over rice that was tasty. On the last night of my stay I splurged on a massage at the spa, which was decent, but since it was evening I didn't get shown around and wasnt offered use of the steamroom/sauna area. I suppose they must have wanted to close up. So book early if you want to explore the spa facilities. I wish the hotel was better about small touches, like explaining the local attractions. They will not deny requests from a guest, but they dont offer anything either. I felt that I was continually having to ask for things, instead of having those little warm touches that make you feel liek needs are anticipated. It seemed more "look out for yourself/ get it yourself" which is not what I consider a luxury hospitality mindset. Maybe it's just not the Australian style. Clerks seemed very brisk but weirdly disengaged. The exceptions would be the concierge in the Club level, and oddly the valets - who were actually awesome. FWIW I am a Marriott Bonvoy gold level member, rolling over to platinum sometime next month. I stay at a lot of hotels. Oh, one last thing, they will not offer you the choice of your checkin gift if you are a rewards member. They just tell you that you are getting points.