The Westin Cape Town

My stay at The Westin Cape Town was outstanding. I spent 2 nights here on a recent trip and had an amazing time. From arrival, the staff were very warm, friendly and polite. Service was always with a warm smile and helpful. Located right opposite the convention centre and approx 20mins from the airport, its a great central spot. Rooms were clean, spacious and nicely decorated. The team were so sweet to leave me a welcome note and a box of cookies which were highly appreciated. Breakfast was fresh, nicely prepared with lots of variety. The Eggs benedict were my favorite. The onsite restaurants offered nice meals all day long which was super convenient. Good menu, friendly prices and good portions. Definitely worth a try All in all, i had a nice time here and would highly recommend staying here if / when i cape town

We had an incredible experience in this property over Christmas. Everyone we encountered on the Westin team went out of their way to make us feel welcomed. ||Beautiful impeccable facilities. We had a junior suite and access to the concierge lounge.||The concierge lounge has a lovely buffet which allows you the opportunity to order some dishes - see attached menu. It also offers a happy hour from 5 to 7 which varied every day.||There no longer is a shuttle to the V&A since COVID but it is an easy walk of Uber/taxi ride to get to. ||The Christmas lunch was exceptional in variety.

This property is well maintained with nice, friendly and helpful staff. Very clean and great location. A lot of things such as shopping and food are in walking distance. A pretty quiet hotel that seems well managed. Definitely upheld the Westin standard! Close to most of the attractions you will want to partake in and still manages to acknowledge patrons while it being busy with other patrons and events. No complaints here. My Marriott status was acknowledged and I was upgraded to a executive lounge floor with access to the executive lounge. It has breakfast and in the evening light bites to eat and some snacks with water, juice and beer available complimentary. No liquor though. I got a manicure at the spa, it was basic nothing to brag about but the staff was extremely nice and welcoming. But actual manicure was nothing like you would get at a real nail salon but it was good enough to get you though a last minute occasion. The views from the rooms was nice.

I really enjoyed my stay here, from the room (suite, but also had regular room for a night, which was fine), the convenience of the spa, including free/complementary indoor warmed pool, sauna and steam room access which I used nearly daily. And then, the restaurants on property also were absolutely delicious, my favorite was the café with lots of yummy grab and go options as well as teas and coffee. The security, porters, and front desk staff all go extra mile to be courteous and supportive as well. The hotel is also only around 10 to 15 minutes walk to two major hotspots in the city, the V&A waterfront with shopping, malls, and entertainment, or the downtown with lots of things to do there as well. Would definitely recommend/stay again.

My husband and I stayed here for our honeymoon and we had a great stay with top-notch hospitality. The rooms were clean and spacious. We enjoyed the convenience of the executive lounge which provided us a great way to start or end our day. The concierge was also helpful in making dinner reservations or guiding us in our winelands day itinerary. It’s located in a convenient location and able to catch Ubers easily. Highly recommend!

This was my second stay at The Westin Cape Town, and unfortunately it was a major disappointment. As a Marriott Elite Member, I had access to the Westin Club and complimentary breakfast. While the breakfast buffet offers a wide variety, it is extremely crowded. During peak hours it feels more like a cafeteria than a luxury hotel experience. Compared to my first visit, the overall service has significantly declined. The staff was largely inattentive, housekeeping was below standard, and amenities were not replenished unless requested. The bathroom, including the toilet, was also not consistently cleaned properly. Despite my Elite status, I did not receive any room upgrade, which was disappointing for a property of this brand. Additionally, a shirt I had sent to the hotel laundry was damaged, and I received no compensation for it. What made the situation even more frustrating was being charged a very high amount for a room lamp that I accidentally tripped over during the night. Overall, I am very disappointed and expected much more—especially as a loyal Marriott guest. Unfortunately, this stay did not meet the standards I associate with the Westin brand.

My wife and I stayed at The Westin Cape Town during our honeymoon, and it was absolutely exceptional. From the moment we arrived, the service was top-notch. Every staff member went above and beyond to make us feel welcome. We were even treated to a complimentary room upgrade, which made our stay even more special. The Executive Lounge for breakfast each morning was the perfect start to our day, with incredible food, a calm atmosphere, and stunning views. The hotel’s central location made it easy to explore the city and waterfront, and every detail of our stay was handled flawlessly. We couldn’t have asked for a better experience. The Westin Cape Town truly made our honeymoon unforgettable. Highly recommend!

My experience at The Westin Cape Town was absolutely outstanding. From the moment I arrived, the staff made me feel genuinely welcomed and cared for. A special shout-out to Lizo, Rosé, and Hein—each went above and beyond to ensure my stay was nothing short of perfect. Their warmth, professionalism, and attention to detail truly elevated the entire experience. The location couldn’t be better—convenient to everything, with stunning views of both the city and the waterfront. And the food? Exceptional. Every meal was fresh, flavorful, and beautifully presented. It’s rare to find a hotel that blends luxury with such authentic hospitality, but The Westin Cape Town nails it. I’ll absolutely be returning and recommending it to anyone visiting South Africa!