The Westin Cape Town

My husband and I stayed here for 5 nights. We loved the size and cleanliness of the room. The concierge gave us wonderful recommendation, made bookings for us. |The breakfast at this hotel was OUTSTANDING! There were ample hot offerings, made-to-order eggs/omelets, and the service was stellar. I saw some previous reviews complaining about breakfast and service. Either these issues have been corrected, or the other reviewers were too critical. We HIGHLY recommend this hotel for your time in Cape Town.

The Westin CT never disappoints! We live in the USA and visit Cape Town each year returning to this hotel as the all-round experience staying at this hotel is unparalleled. The hotel itself is clean, modern and well appointed. It is well located and close to the waterfront. The rooms are spacious, beds are very comfortable and the bathrooms offer showers and tubs. What stands out about this hotel is the service and staff training. As a seasoned traveler, I have never encountered a more helpful, friendly, group of people. Kudos to the team. A definite thumbs up!

Really nice hotel in the centre of Cape Town. Short walk to V&A, or the red tourist bus and boat pass by close.|Food is nice rather than exceptional, but it’s an hotel….|Room spotlessly clean and comfortable.|Odd that you cannot direct dial from your room, but need to pass the switchboard.|All staff we dealt with very very friendly and accommodating, a couple of names to mention, Michael as duty manager was excellent in arranging dental and medical attention, and Obe, the waiter in the dining room has great potential. As a relatively new start, he keeps himself busy without direction and has great confidence in his communication with guests. If this young man was on a Trainee Manager programme, he will easily repay the investment! Well done to Obe!

I checked in at night around 11.30 not knowing what kind of hotel they actually are. To my surprise West Inn is the best hotel to actually be in Cape Town. Nur, the night porter assisted me since the very moment I got to the hotel. This Gentleman literally looked out personally for everything that I needed during my stay. The day team is super dynamic with Ziyad and Rafeeq assisting you with restaurant bookings and all other enquiries that you can possibly need to have the time of your life. The food is amazing and the experience both in the restaurant, where you have the best Pianist of SA accompanying you for breakfast, and with Room Service are amazing.

The Westin is outstanding the staff do an excellent job, engage with the customers and always happy to assist, I cannot thank Michael Botha enough for all his help to make our stay so enjoyable. The Wellbeing Facilities at the hotel on the 19th floor are worth a visit especially the swimming pool and sauna provide spectacular views across the city and towards Table Mountain. Would recommend the hotel highly

Should be a negative 5. The Westin Hotel , rooms and desk staff are lovely and accommodating Location is great. Spa luxurious! HOWEVER…. The evening management of the restaurant is the worst in the world! I’ve been a guest of this hotel multiple times. I usually arrive after a 14+ hour flight, shower and just want a quick yet elegant dinner. The hotel|Restaurant is usually empty in the evening…even when the hotel is full of conventioneers for a reason. The hostess greets one insisting that they choose from the buffet. A menu will reluctantly given after much insistence which is usually a 40 minute ordeal. Cold (yet beautifully plated ) food may arrive 2 hours after finally ordering; only to be sent back to be warmed to room temperature. Suspect something happens between the time the chef plates the food and the server delivers it … perhaps an hour delay? Very strange for a restaurant with few customers nd a healthy number of staff. This has been a typical occurrence for 3 different dining experiences at this restaurant. Stay away if you’re looking for a relaxing meal after a busy day!|Breakfast is another story ….. friendly with efficient and friendly service. Breakfast time is always busy unlike dinner. Makes one wonder if there’s something terribly wrong with the night management?

I stayed here between 17-31 Jan 2024, and loved it! I arrived early in the day following an overnight flight but the receptionist went out of her way to find me an available room. The room was spacious and comfy, the restaurants and bars fantastic and the staff, all of them, friendly and approachable.

I visited the Westin again..|and who surprised me, who warmly welcomed me with an incredible beautiful smile it was Carol in the restaurant. She is taking care of you, hospitality with a capital H, serving breakfast, with a professional flare! She’s making you feel special and aswell at home!! |And all of her collegaues at the desk by the entrance of the restaurant the other waitresses/waiters the cooks, the entire staff thank you all!! It’s always a true pleasure staying in the Westin!