The Westin Dubai Mina Seyahi Beach Resort & Marina

I was really looking forward to my stay here, but I was thoroughly disappointed on so many levels. First, the good - the physical building is fantastic, it’s a great place to be. Unfortunately, that’s about where it ends. The service unfortunately lets it down hugely. There’s no point having a fantastic hotel if you aren’t going to offer the service to match. The food options are limited in the buffet restaurant. The food was stone cold, the options were very odd. For example, the had roast beef and gravy, but no potatoes of any kind. There wasn’t actually any gravy either - we were promised it but it never came. The staff are disinterested. We checked out of Le Royal Meridian which on paper is a similar level hotel, priced similarly. However the service there puts the Westin to shame. Everybody says hello, there’s somebody right there whenever you need anything and they can’t do enough for you. Honestly, if you are looking for a decent hotel in the area, go with the Rotal Meridian all day long.

My family’s favourite hotel! It is gorgeous, the water park is great fun, it’s not a small toddler size one, it’s huge with great big slides for all ages! The staff are all so lovely especially Nagendra Rawat, who has always been so helpful and kind! Thank you all for making this hotel such a fun and an incredible place! All my family friends say this is their favourite hotel too. Thank you! We will be back soon!

Very happy with The Westin. Comfortable and attractive decor both in our room bathroom and all the lobbies and dining areas. Its a spectacular place. You'll likely gawp and take photos in admiration. The food was excellent - we had the breakfasts and the dinner. Picky kids (9 and 11) had no trouble eating a well balanced meal too with great salad options. Spoiled for choices both mealtimes - chefs were attentive to special requirements and everything was delicious. The front of house staff and porters were all bending over backwards to ensure we were satisfied. And then there is the water park out the back - there were enough shady spots to dodge the burning sun, and we made great great memories racing on the slide with blue mats. Altogether an easy high recommend . Would definitely return.

We stayed at The Westin Dubai Marina for a few nights. The hotel itself is beautiful — excellent facilities, comfortable rooms, and generally good service. However, parts of our stay left me feeling uncomfortable and, at times, unfairly singled out. Throughout our visit, security repeatedly stopped me to ask for my room number whenever I walked around the property. This didn’t seem to happen to other guests, and it made me feel targeted rather than welcomed. One evening during dinner (as part of our half-board package), a waiter asked me to sign the receipt midway through the meal. While I was away at the buffet, he then approached my wife — who doesn’t handle any room charges — and asked her to sign instead. I hadn’t even finished my food that night because the situation felt so awkward and uncomfortable. Although the hotel manager later offered a fruit platter and a mocktail as an apology, the whole experience left a sour taste and overshadowed what should have been a relaxing evening. Interestingly, on Friday I wore a traditional kandora and turban, and the difference in treatment was noticeable — the service that day was excellent. While I appreciated that, it was hard not to reflect on how differently we were treated at other times. The Westin remains a lovely property, but I genuinely hope management takes this feedback seriously. Every guest deserves to feel respected, trusted, and equally welcomed — regardless of appearance or attire.

The hotel is clean and the rooms are spacious, with housekeeping twice a day—this was the only true 5-star aspect. Unfortunately, the rest of the experience did not match the standard. Service was poor and communication difficult, as many staff members barely spoke English. Only a few people, like JIBI at Mina’s Kitchen and the friendly french speaking security guard, stood out positively. Food was disappointing, not very elaborate, and I got sick from a chemical-tasting juice. Breakfast was slow, and the terrace was full of birds—one even left droppings on our table. Our ground-floor room was noisy, with lawn mowing starting at 6 a.m. Construction around the hotel adds even more noise and will create future overlooking problems. For the price, the hotel feels like a 3-star, not a 5-star. We won’t be coming back.

It was a great experience. From the staff - the customer service they provided made me and my son feel at home. The clean environment is fully equipped for families to enjoy, as well as couples or solo travelers. The rooms are spacious, very clean, and in a great location. I want to extend my gratitude to all the staff, especially Nermin, Mustafah, and I believe Tony from The Five Iron Golf, as well as Sarif from the tourism desk. Thank you all for making our first time in Dubai a memorable stay.

We spent 12 days at Westin Dubai Mina Seyahi Beach for our family vacation which ended up as one of our best stays. The hotel staff is very helpful and attentive. I do feel that my platinum elite status was honoured. The club lounge is amazing and the staff are very friendly and service minded. The food and drinks are absolutely tasty. We will definitely come back in the future. Thank you for everything Westin!

We go to Westin quite often, because they have the best Spanish restaurant in town, El Sur. However, this time we decided to go to Westin for a little staycation. And it was a very good decision. Big thanks to Makar at the reception, who assisted us during check-in. We had a nice room, the bed was soooo comfy that I didn’t want to wake up. Very delicious breakfast. Of course we had dinner at El Sur , as always top, thanks to Gwen, she is always taking care of us. Most of the time we were by the pool. They have different pools and even mini aqua park, perfect for kids, nothing crazy. Another big thanks to lifeguard Jhonny ( who was at the kids pool with 1 little slide on 14th of July around 9-10 am) he was very nice to my son Ethan and was playing a bit with him. The only thing which bothered us a bit, very loud music on Sunday afternoon from the adults pool. We thought that the music was coming from beach club, but no, just from the pool. And the sound was not the best. Maybe someone needs to explain to the DJ to feel the situation and not to go that crazy with the volume. It’s a hotel not a Tomorrowland.