Hills15
Google
We recently stayed at this hotel in Dubai and overall had an enjoyable time, but there were definitely some areas that could be improved.||On the positive side, the rooms were spotless, modern, and nicely decorated. Housekeeping did an excellent job—beds were changed daily and fresh towels were provided twice a day, which was greatly appreciated. The hotel itself has a lovely aesthetic, although certain areas could use some attention. For example, the pools had several missing tiles and would benefit from better maintenance. That said, the lifeguards were excellent and did a fantastic job keeping everyone safe.||The on-site waterpark was fun and a big hit with our group, but like the pools, it too could do with a bit of refurbishment.||One of the most disappointing aspects of our stay was the drink service around the pool. It was incredibly slow, and getting anyone’s attention was a challenge. The swim-up bar was particularly frustrating—on three separate occasions I tried to get served, but the staff behind the bar would just look at me and walk off. After long waits, I gave up each time, which was really disappointing for a hotel of this standard.||In contrast, the food was a real highlight. MINA’s Kitchen offered a wide variety of tasty dishes with plenty of choice and a good rotation of meals throughout our stay. The Thai restaurant served delicious, flavour-packed dishes, and the Italian and the pizzeria were equally good. However, service across the restaurants could be hit or miss—some staff were friendly and attentive, while others appeared disinterested, even when the restaurants weren’t particularly busy.||Another area of confusion was the all-inclusive offering. It wasn’t always clear what was included. For example, the lobby bar wasn’t part of the all-inclusive package, even though it served the same drinks as the other bars—this felt inconsistent and frustrating, especially when there was no cool indoor space to enjoy a drink without paying extra.||Despite these issues, we did enjoy our stay overall. The hotel is in a nice location, and there are some great facilities on offer. However, with more consistent service and better upkeep in certain areas, it could be so much better.