Wendy L.
Google
Wonderful hotel with EXTRAORDINARY staff! Although my friend and I weren't staying at The Westin, we were there every day of our vacation, often more than once a day, enjoying their spa, coffee shop/ cafe, live music & bar areas.
Every single staff member we encountered was polite, friendly & helpful, but a few people went above & beyond, recognizing us from when we visited a year ago & making us feel like we were "home" visiting friends & family, not simply resort guests being given great customer service, although they certainly give that too!
Rod is a FANTASTIC bartender (we personally enjoyed espresso martinis, chocolate martinis, mudslides, a vodka cranberry & a happy hour lemonade that is now my friend's favorite drink ever), but he's also just a great guy! He remembered us from last year, gave us great recommendations of things to do & see during our trip, & we had fun watching him make different drinks. But more than any of that, he is really kind, fun, funny, & we simply enjoyed talking with him as we sat at the bar having drinks & listening to the live music on several different occasions.
And then Gaynor, Simone & Marcia at the Hibiscus Spa are AMAZING! As we were checking in, Gaynor remembered my friend from last year, & since we were there early & no other guests were there yet, we enjoyed a few minutes of catching up & meeting Simone, who was my friend's massage therapist that day. Both she & Gaynor were such a joy to talk to! My massage therapist was a kind woman named Marcia who has a true gift & technique that made for the most relaxing massage I have ever had, & her sweet, care-taking personality was truly delightful.
There were so many others there who were wonderful... Thomas, Penny, Shuva (hope I have his name/ spelling correct) and others whose names we didn't get, but were all terrific. Thank you to each of you for everything. 5 stars honestly aren't enough.