The Westin Guangzhou

Excellent service and comfortable room. Staff helped me with a few items including sending some sports equipment to HK. Breakfast was very nice. It was only missing smoked salmon and bagels. Good variety of local and Western food at breakfast buffet. Only minor issue was another guest smoking on my guest floor and the air conditioner seemed to get warm overnight in spite of the low settings. Other issues such as no top sheet on the bed and a damaged door latch were quickly taken care of. The room was comfortable and it was great for a short stay. I would definitely stay here again but smoking guest should have been penalized or fined a cleaning fee after I first reported it to the front desk.

Stayed there for 8 nights during the canton fair. |The hotel was a bit old. But clean rooms and very spacious. The location is great because its just next to station. Free shuttle bus to the fair. |Starting from morning. And back from afternoon. |I was shocked once I arrived. |The reception staff asked me for 1,000 RMB deposit per night! And honestly I reject that. |So they want to hold 8,000 RMB + room fees. |I asked the lady please check my bonvoy profile before you asking for that. I gave them only 2,000 RMB for deposit. Because I paid in two different cards. Alipay didn't work once I arrived. |Later on I ask for laundry. Next day I found a letter from management. We will not send you your clothing before you pay. Your guarantee is not enough!! I went to reception and asked them. I have a deposit why that letter. |And they try to say sorry its the system etc...|I will never stay there again.

We picked Westin over Marriott as the first is cheaper under the Marriott Bonvoy group. But in terms of location, the latter is better and situated just next to a popular mall and shopping street. ||Westin room is very spacious at 50sqm, very comfortable beddings and clean. Our room doesn’t come with bf as we wanted to have dim sum at local restaurants. Club lounge access is at additional of rmb300/pax/night even for MB members. ||Most international 5 star hotels would provide a nespresso coffee maker in the room, but this one only has a kettle , tea bags and 3 in 1 coffee. Fortunately Luckin is just at next office building. The TV is also very small and old relative to the room. ||Concierge is very helpful and offered many good suggestions of walkable yet quality restaurants, shopping and massage. Not touristy, nothing much in the vicinity and need to didi to get around.||Overall served our purpose and a very comfortable stay.

Hotel was in good location and surrounded by eateries. Near train station too. Room a little dated but overall it’s clean and nice. Would be great if they add a nice scent though. The bed was nonetheless very comfortable! Given such a big hotel, would also be better if there were bigger pools and using robots to send food up to rooms like other hotels. Shoutout to Mickey for helping us to troubleshoot the ******* pick up service. Kudos to her!

Location is 15-18 minutes walking from station . Great business lounge . All drinks and food and fruits salad available. Massage chair great available in my suite room . Thanks .coffee shop down is good . Reception is perfect . I could cut short my one day stay too with no charges to pay . Lovely . Thanks

Very nice staff in central area. But facilities and hotel are old. Which gives an impression of uncleanliness…Equipment is old , for instance the music system is a Bose CD alarm! Shower doesn’t work properly… Clearly not a five star experience. Again the staff is extremely nice and service is great.

Rooms are huge, although a bit aged. Beware that some rooms are smelly (smokers inside before). Location is good, just 5 minutes to subway line 3/APM station connecting to the airport and downtown. Gym well equipped. Breakfast amazing!

I really like the pool and gym setup. The gym is on the 7th floor, and also, there is one indoor and one outdoor pool, plus an indoor jacuzzi. The hotel has a Family Mart convenient store on the first floor, making it really practical for grabbing drinks, etc. The bed is very comfortable, and the tv stations have English channels like CNN, HBO, etc