The Westin Hamburg

We stayed at this amazing hotel two weeks ago over the weekend, and it truly exceeded our expectations! We booked the Horizon Suite with connecting rooms for the kids, and the space was incredible—perfect for a family. The rooms and views were absolutely stunning, making our stay so special.||Breakfast was superb, offering a great start to our days, and we thoroughly enjoyed the pool and spa facilities. Everything was well-maintained and inviting, making our weekend fly by.||We can’t wait to return to Hamburg and stay at this fantastic hotel again. Highly recommended!

Everything is good but poor gym. Very small!!!!No running machine! We stay for 4 nights. We didn’t do room cleaning just ask for bottle of water and some coffee pots. The first 3 days were so nice they give as 2 bottles water and 3 coffee pots. But the last day the front desk lady said need charge not for free. The water is not daily change :( I didn’t know which is the policy. Just very disappointed.

Lovely luxurious hotel with a very scenic location. A little out of the way in Hafencity but very easy access to U bahn, taxis and a pleasant walk into the city. Staff are friendly and helpful. As Elite members we were upgraded to a lovely suite, quiet and with views over the city and river. The club lounge serves generous food and drinks and breakfast is delicious and efficient. Recommended.

While the rooms we had were very nice, and extremely spacious, but make sure you have the outward facing ones, as the view to the inside isn't great. But their service is amazing. I attended a concert, purchased a vinyl and forget it in the room. They were super kind and sent it to me via post, packaged extremely well and I received it without any damage.

I come here every year. Upgraded to a suite (thank you Rm 1016 - OMG). Once again, everything was top-notch. As I do each year, I again held business meetings throughout the day in the club lounge. For the last few years, I have been fortunate to have had the "greatest lounge hostess in the world" on duty: Guadilupe Hernandez. Folks, I travel far and wide in this world and there is no employee more accommodating, kind, empathetic, and better at her job than the incomparable "Lupe". Shout out to the staff. Loved my time once again at the wonderful Westin Hamburg!

The hotel as a very good location in hamburg. Of course it's not cheap but you get what you paid for. Rooms are spacious and modern. Staff is very friendly and helpful. The f&b is perfect. |The breakfast is terrific. The club lounge should maybe cater a little bit less vegi food. Room service is delicious and very efficient.

The hotel is located within the Elbphilharmonie building. As with other Westin hotels, staff was professional, the heavenly beds were wonderful, and the spa was awesome with wonderful saunas. Our deluxe room on a high floor was large and the view was amazing, especially at sunrise.

A catastrophieY|25 mn to check in. First time in 50 years in the turism industry that I have seen that.|A queue like in an airport at peak time.|Front Office staff nice but completely overwhelmed.|Invisible nanagment | It seems to he a Normal situation, because when you have checked in you get a voucher for a drink in order to apologise for delays!||Front office on 8th floor, rooms 13th and above|2 small lifts, one out of order|5mn waiting time min when you want to move within the hotel||Room nice clean fantastic view||But you are more in a 3 stat's + , 4 stars minus max hotel |then a 5 stars|||Price 500€ and above !!!||For that price a min service is a must

This iconic Westin is one of the best options to stay at if Hamburg is your departure cruise port or if just visiting the city. Location is perfect to see the attractions with enough dining options. Views are spectacular as the viewing deck is even a popular attraction in itself. Beds a bit stiff as well as a stuffy feel, but the staff was great. Would happily stay here again.

Ok giving the Westin only 3 stars for a few reasons. Mainly the AC in the rooms is non existent. Rooms are hot! And we have 68 rooms right now and everyone has said their rooms are hot. 2nd reason the gym sucks here. Crap fitness room! The hotel is very pretty with amazing views from the rooms. Comfy beds and probably the best shower in a hotel I've had in a long time. They fix the ac issues in the rooms and I would give this a 4 Star easy. Nice place to stay and friendly staff as well.

There are plenty of reasons why this Westin is one of the better ones. First the location was pretty good. Right by the water so plenty of places to eat and shop. Also walking distance to a few local attractions. There are also plenty of transportation options including the ferry boat which drops you off right by the hotel. Second is the architecture and set up of the hotel itself. It actually sits on top of an Orchestra House so the entrance, you have to take an elevator up to the 8th floor which is actually the lobby of the hotel. Large seating area as well as huge glass windows so you it is a gorgeous view from all around. You also get access to the plaza area to actually walk around the edge instead of seeing from inside the hotel lobby. The plaza area is an actual separate tourist attraction that you have to pay to get access too, so that is a perk that comes with your stay. The rooms are nice and modern. Pretty comfortable and very unique. Huge windows, which my room faced the front of the hotel, afforded you great views and the ability to look over "the edge" from inside your room. A smaller window opened up as well. The bathroom and your bed was separated by a glass window which also had a shade. Breakfast here was pretty good, which the standard European spread. Eggs to orders as well as fried, hard boiled and scrambled. Beans, tomatoes, pancakes, bacon, sausage, hash browns etc. Also the standard cold cut and bread selection which both were good. Also a good greek yogurt selection with fresh fruit. Seating area had high tops and regular table tops. I plan on coming back to visit Hamburg and I definitely want to stay here again.

Lovely hotel. Comfortable room, stylishly designed, well appointed. We did not spring for the 50€ upgrade for a room with a view - but I was actually enchanted with the internal air shaft view - and amused to learn from the emergency exit floor plan that it backed onto the concert hall. (No we couldn't hear anything.) Hotel lobby is on the same floor as the outdoor viewing terrace for the Elbphilharmonie; we were able to access that and take the curved escalator down to ground level. We sprung for the hotel breakfast - it was an excellent German buffet with a little of everything. Hotel has a beautiful pool, and a sauna. Also - we arrived early in the day, and were able to do an early check-in - at about 9:30. Since we'd just gotten off of a transatlantic flight, the early check-in was a godsend.

The hotel is a-mazing on the outside. Not often you get to stay in an architectural landmark. In fact, staying in this hotel was how I sold my wife on the idea of coming to Germany in the first place. Architecturally, it was fascinating on the inside and outside, and thanks to the complimentary access to the 8th floor lobby of the Elbephilharmonie, we were completely satisfied with this angle. In addition, the concierge Mr. Oliver Sick went absolutely above and beyond to make sure we had a fantastic time there. We enjoyed (briefly) getting to know him, and because of him, we had a truly memorable experience in Hamburg and at the Westin. Like Justin M., I am SPG Platinum, but I didn't experience the same perks. That's fine, I paid extra (points) for the Hafencity view and I got exactly that. That was great. I agree that the Westin Club was not well appointed, and it felt like an afterthought. However, I appreciated that it existed, and found it handy as a place to relax. I felt like the front desk was not very welcoming, and our keys were not properly configured for the club. That was inconvenient. We were also told by the restaurant host that we could not take breakfast at the restaurant unless the Club was not serving it at the time. That was a shame because I thought the (complimentary as Plat) breakfast buffet was excellent. Overall, I was put off by this, but unfortunately my expectations in relations with hotel staff are lower in Europe.

This is an ultramodern, luxury hotel with some serious issues... The good: overlooking Hafen City in Hamburg and sitting on top of the Elbephilharmonie, the views from any room are incredible! The rooms are resplendent in their furnishings. This place should have been a home run. It wasn't, far from it. The bad: Where to begin? Lets start with the 30 euro per person breakfast that's highly overpriced for cold cuts, bread, and some breakfast sausage. Yes, that's typical fare for hotels in Germany, but, damn dude... 30? On checking in, the connecting rooms that I had reserved were no longer available. No explanation given. And other than some nonsense of moving our family into king sized bed rooms that connect, no solution was offered. Though, two separate managers felt the need to explain that this to me twice, and in exactly the same way. The really bad; DO NOT BRING YOUR CAR HERE!!! depending on which employee of the hotel I spoke with and at seemingly random points of my stay, the parking garage was either 50 euros a night if you took your car out first thing in the morning and parked it somewhere else or you can leave it in the parking garage for the low price of 150 euros a night! That's right, 150... Let's put that into perspective: The parking garage at 39th and 8th in Chelsea, New York City is somewhere around $47.00 a night... I know I'm not comparing apples to apples here, but, seriously?!? Long story short, don't eat here, don't park here and you'll have a very nice time.

One of the newest and nicest Westin Hotels in Europe. They upgraded us to the Horizon suite and it was outstanding...SPG platinum status has its perks. The hotel staff was among the best I've experienced anywhere in the world, going out of their way to assist. The only issue I experienced was the SPG clubhouse was lacking in terms of offerings...perhaps the worst I've experienced at any Westin.