The Westin Hamburg Elbphilharmonie

We stayed for one night at The Westin Hamburg Elbphilharmonie after visiting friends in the city. We wanted to treat ourselves and chose this hotel specifically for the “luxury” experience and the iconic building. We booked a room with a view on the 16th floor, and the view really was spectacular. Waking up to the city skyline, especially with the view from the bed and the bathtub, was absolutely beautiful and without doubt the highlight of our stay.||That said, I expected much more from a hotel of this reputation and price point. The check-in experience was surprisingly bland and felt no different from a budget hotel. The reception staff were not particularly warm or welcoming, and the whole interaction felt rushed and impersonal. Unfortunately, it gave the impression that we were being judged based on how we looked. We were travelling and dressed comfortably, but that should never matter, especially in a hotel that presents itself as luxury.||The room itself was fine, but aside from the view, it didn’t feel luxurious. The design felt quite ordinary, and the layout was a bit odd, particularly the lamp placed awkwardly in the middle of the room. Nothing was wrong as such, but nothing stood out either.||The building itself is incredible, and the views are genuinely unforgettable. I would recommend staying here for the experience of the Elbphilharmonie and the scenery alone. However, if you’re looking for true luxury service and atmosphere, this hotel doesn’t quite deliver.

To be honest, I was a bit skeptical at first because I had read quite a few not so positive reviews beforehand — but I was truly impressed. The rooms are excellent, the harbor view is fantastic, the spa is great, and the service from the staff is really top level. Would happily come back anytime!

The room was beautifully designed and offered a stunning view over the city and harbor. The breakfast was absolutely excellent a perfect start to the day with a great variety of fresh and high-quality options as well as amazing service. A special thank you to Mr. Yerokhin and Ms. Lischne for their outstanding service. They were exceptionally professional, attentive, and made me feel truly welcome throughout my stay. Their hospitality really elevated the whole experience.

Our arrival by car would have been far easier if there had been either better signage indicating where we might unload our vehicle or had there been a bellhop. It was easy to maneuver through the garage and park, a novelty for many European garages. Of course, we did not move the car again until the day we left. We enjoyed our well furnished, comfortable room with its novel porthole window that allowed us to have fresh air. I also appreciated that the windows had been treated to reduce bird impacts (and deaths). The staff was very pleasant and accommodating. We found the bar with its great views to be far too noisy much of the time. Access to the performing center was great. There are super restaurants within walking distance. The only real downside was the unpleasant intense soap-like odor being pumped into the lobby near the elevators. I tried to hold my breath because it caused my allergies to flair up, resulting in a headache. I was ecstatic one day to see that someone had unplugged the machine.

Staying in the Elbphilharmonie Suite at The Westin Hamburg feels like dwelling between sky and sea. Set high within the glass crest of the Elbphilharmonie—designed by Herzog & de Meuron—the suite inherits the building’s rhythm of curves and reflections. Its floor-to-ceiling windows echo the sweep of sails and the shimmer of water, catching the light as it drifts over the harbor. Inside, tones of sand, grey, and sea blue create a quiet resonance, as if the room itself were breathing with the tide. From the bed, the panorama unfolds: HafenCity, Speicherstadt, and the Elbe shimmering far below. By day, cargo ships slide along the river; by night, the city lights soften into silver. It isn’t luxury that dazzles—it’s tranquility rendered through architecture, a place where you can read, bathe, or simply gaze, until time dissolves into light.

Beautiful hotel with comfortable rooms, great food and friendly staff. The restaurant staff were attentive and incredibly kind. I stayed 5 nights and would definitely come back!

There is a such a potential with this hotel, yet our experience with the service was a disaster. After checking in, we waited thirty minutes to receive our luggages in our rooms that were misplaced some other floors. The front desk had young and unexperienced staff smiling when asked for someone responsible to talk to and room cleaner coming to knock at the door in the morning before 9AM.. Wondering if someone is actually in charge of details at this hotel.

Staying in Westin hotel was an experience I will never forget. The location is perfect and the view from the 17th floor is spectacular. The staf at the restaurant was really friendly and professional. Special thanks to Carlotta and Alina from the FO.These two ladies made us feel so welcomed. We will definitely be back soon. Maria,Berlin.

This iconic Westin is one of the best options to stay at if Hamburg is your departure cruise port or if just visiting the city. Location is perfect to see the attractions with enough dining options. Views are spectacular as the viewing deck is even a popular attraction in itself. Beds a bit stiff as well as a stuffy feel, but the staff was great. Would happily stay here again.

Ok giving the Westin only 3 stars for a few reasons. Mainly the AC in the rooms is non existent. Rooms are hot! And we have 68 rooms right now and everyone has said their rooms are hot. 2nd reason the gym sucks here. Crap fitness room! The hotel is very pretty with amazing views from the rooms. Comfy beds and probably the best shower in a hotel I've had in a long time. They fix the ac issues in the rooms and I would give this a 4 Star easy. Nice place to stay and friendly staff as well.

There are plenty of reasons why this Westin is one of the better ones. First the location was pretty good. Right by the water so plenty of places to eat and shop. Also walking distance to a few local attractions. There are also plenty of transportation options including the ferry boat which drops you off right by the hotel. Second is the architecture and set up of the hotel itself. It actually sits on top of an Orchestra House so the entrance, you have to take an elevator up to the 8th floor which is actually the lobby of the hotel. Large seating area as well as huge glass windows so you it is a gorgeous view from all around. You also get access to the plaza area to actually walk around the edge instead of seeing from inside the hotel lobby. The plaza area is an actual separate tourist attraction that you have to pay to get access too, so that is a perk that comes with your stay. The rooms are nice and modern. Pretty comfortable and very unique. Huge windows, which my room faced the front of the hotel, afforded you great views and the ability to look over "the edge" from inside your room. A smaller window opened up as well. The bathroom and your bed was separated by a glass window which also had a shade. Breakfast here was pretty good, which the standard European spread. Eggs to orders as well as fried, hard boiled and scrambled. Beans, tomatoes, pancakes, bacon, sausage, hash browns etc. Also the standard cold cut and bread selection which both were good. Also a good greek yogurt selection with fresh fruit. Seating area had high tops and regular table tops. I plan on coming back to visit Hamburg and I definitely want to stay here again.

Lovely hotel. Comfortable room, stylishly designed, well appointed. We did not spring for the 50€ upgrade for a room with a view - but I was actually enchanted with the internal air shaft view - and amused to learn from the emergency exit floor plan that it backed onto the concert hall. (No we couldn't hear anything.) Hotel lobby is on the same floor as the outdoor viewing terrace for the Elbphilharmonie; we were able to access that and take the curved escalator down to ground level. We sprung for the hotel breakfast - it was an excellent German buffet with a little of everything. Hotel has a beautiful pool, and a sauna. Also - we arrived early in the day, and were able to do an early check-in - at about 9:30. Since we'd just gotten off of a transatlantic flight, the early check-in was a godsend.

The hotel is a-mazing on the outside. Not often you get to stay in an architectural landmark. In fact, staying in this hotel was how I sold my wife on the idea of coming to Germany in the first place. Architecturally, it was fascinating on the inside and outside, and thanks to the complimentary access to the 8th floor lobby of the Elbephilharmonie, we were completely satisfied with this angle. In addition, the concierge Mr. Oliver Sick went absolutely above and beyond to make sure we had a fantastic time there. We enjoyed (briefly) getting to know him, and because of him, we had a truly memorable experience in Hamburg and at the Westin. Like Justin M., I am SPG Platinum, but I didn't experience the same perks. That's fine, I paid extra (points) for the Hafencity view and I got exactly that. That was great. I agree that the Westin Club was not well appointed, and it felt like an afterthought. However, I appreciated that it existed, and found it handy as a place to relax. I felt like the front desk was not very welcoming, and our keys were not properly configured for the club. That was inconvenient. We were also told by the restaurant host that we could not take breakfast at the restaurant unless the Club was not serving it at the time. That was a shame because I thought the (complimentary as Plat) breakfast buffet was excellent. Overall, I was put off by this, but unfortunately my expectations in relations with hotel staff are lower in Europe.

This is an ultramodern, luxury hotel with some serious issues... The good: overlooking Hafen City in Hamburg and sitting on top of the Elbephilharmonie, the views from any room are incredible! The rooms are resplendent in their furnishings. This place should have been a home run. It wasn't, far from it. The bad: Where to begin? Lets start with the 30 euro per person breakfast that's highly overpriced for cold cuts, bread, and some breakfast sausage. Yes, that's typical fare for hotels in Germany, but, damn dude... 30? On checking in, the connecting rooms that I had reserved were no longer available. No explanation given. And other than some nonsense of moving our family into king sized bed rooms that connect, no solution was offered. Though, two separate managers felt the need to explain that this to me twice, and in exactly the same way. The really bad; DO NOT BRING YOUR CAR HERE!!! depending on which employee of the hotel I spoke with and at seemingly random points of my stay, the parking garage was either 50 euros a night if you took your car out first thing in the morning and parked it somewhere else or you can leave it in the parking garage for the low price of 150 euros a night! That's right, 150... Let's put that into perspective: The parking garage at 39th and 8th in Chelsea, New York City is somewhere around $47.00 a night... I know I'm not comparing apples to apples here, but, seriously?!? Long story short, don't eat here, don't park here and you'll have a very nice time.

One of the newest and nicest Westin Hotels in Europe. They upgraded us to the Horizon suite and it was outstanding...SPG platinum status has its perks. The hotel staff was among the best I've experienced anywhere in the world, going out of their way to assist. The only issue I experienced was the SPG clubhouse was lacking in terms of offerings...perhaps the worst I've experienced at any Westin.