The Westin La Paloma Resort & Spa

Located in a beautiful desert landscape that feels like a private resort, but is only minutes from Tucson restaurants and shopping. The resort is huge but we never felt crowded or had a sense of being too close to any neighbors. We did not have a chance to try the onsite restaurants. We were so close to many of Tucson's restaurants that we wanted to try, that we ate every meal off-site. The pools area is well kept and uncrowded. Besides the main pool there is a children's pool, an adult pool, and a surprisingly good water slide. Staff was attentive, eager to help, and just plain friendly. All-in-all a great experience. If I return to the area, this will be where I stay.

We stayed at the Westin La Paloma for 6 nights and had an absolutely wonderful experience. The service was incredible! Every single person we interacted with was kind, welcoming, and genuinely helpful. Traveling with a baby can sometimes be challenging, but the staff made it easy and enjoyable, even providing high chairs which was so appreciated as well as a pack n play for bedtime. Our room was always spotless, with fresh towels and water bottles restocked daily. The entire resort is beautifully maintained, very clean, and offers so many relaxing and fun things to do. It truly felt like a place where you could unwind without stress. Stunning views and lots to do! We felt so well taken care of and i highly recommend!

Came here to have dinner and enjoy the American Heart Association Heart and Stroke Ball. I didn't stay in any rooms so my review will be based on the aesthetics and the dinner of Westin La Paloma. It was absolute beautiful. The view from the terrace was lovely. You could see the town lit up in the night. A very romantic setting. Outside there was live music playing softly, as to not drown out conversation and a smores bar. I will admit I indulged a bit and had 2 smores, after I dropped 1 marshmallow into the fire. The ball was held in a large room fully decorated and designed for such an occasion. The speakers were clearly heard despite the many conversations happening during the presentation. The food was delicious and the wait staff was super attentive. It felt like red carpet service walking into the ball and I loved every minute of it!

We have no family so my hubby and I made plans for a week at this resort. We were happily surprised! From check in to everyone else we encountered, the service was top notch! Our room was nicely sized with all the conveniences we needed. Our patio had a beautiful view of the pools and the mountains! We both had massages and the girls were amazing. We were very relaxed afterward! We ate breakfast daily and the food was great as well as the service was outstanding! We also had dinner and brunch for Christmas and both meals were delicious and set up very nicely! The bar area was beautiful and the gentleman who waited on us were very attentive and friendly. Reagan and Theo both were instrumental in making our evenings lovely! They also gave us recommendations for things to do and see in Tucson. All in all our stay was fabulous and we’ve already decided we would return. One of our best stays anywhere and very memorable!

I arrived at this hotel late last night around 8 p.m. after a two-hour drive, completely exhausted and looking forward to the room I had specifically reserved. As a Marriott Titanium Elite member, I am not asking for special treatment; I simply expect the basic service and the room type I paid for. However, the experience was a disaster from the start. The front desk associate didn't even offer a breakfast voucher until I prompted her, and even then, the $15 credit was disappointing compared to the $25 I received at the JW Marriott in Las Vegas just last week. Despite booking a King room with a Mountain View and requesting a quiet corner on a high floor, I was sent to a noisy poolside building. I had to leave my daughter with our luggage and trek back across this enormous, dark, and poorly lit property just to fix a mistake that wasn't mine. It felt like navigating a maze while running on empty. When I finally got a new room, the service didn't improve. There was no one at the bell desk to help with a cart, and I actually had to watch a manager stand nearby doing absolutely nothing while I struggled. I ended up unloading the luggage myself because I felt bad for the older staff member assisting me. The room itself was a major letdown—old, worn-out furniture, carpets that had seen better days, and pillows that had a sickening musty smell. A broken lamp required even more of my time and another tip to fix. To top it all off, I spent $109 on room service that was so incredibly salty it was nearly inedible. Last year, I spent two months at a Hyatt in Korea where the service was flawless and the rooms were pristine without the constant need for tipping, making this stay feel even more unprofessional. I chose this hotel for a children’s tournament, but after this experience, I just want to go home. Look at the attached photo—this is what they consider their "best view." I will not be staying here again.

Beautiful property with an unmatched view! Rooms are spacious and clean with comfortable beds. I did not think to take pictures of the room itself, probably because I was mesmerized by the view from my patio. Overall, it is an amazing place to stay with every amenity you may want or need. The gym on the property is also phenomenal if that is something you look for. In fact, it might be the best hotel/resort gym I have ever seen.

My family and I stayed at The Westin La Paloma resort right before the holidays and had an absolutely amazing time! Not only is the property and hotel itself stunning (& with the best views of the mountains), but the team working there was nothing but friendly and helpful. We played pickleball one day and frequented their lobby bar a few times and had nothing but positive experiences no matter where we went or who we interacted with. I'd highly recommend this hotel - the rooms & views are wonderful, the food is delicious, and the staff truly embody the meaning of hospitality. We'll certainly be back!

The Westin La Paloma is an outstanding place to stay in Tucson. The property is gorgeous — from the mountain views to the lush landscaping — and the atmosphere is peaceful and relaxing. The rooms are spacious, clean, and comfortable, and the beds are exactly what you expect from Westin: perfect after a long day. The staff truly sets this resort apart. Everyone I interacted with was friendly, attentive, and genuinely focused on making the stay enjoyable. The pools, fitness center, and dining options are all top‑notch, and the layout of the resort makes it easy to get around while still feeling private. Whether you’re here for business, a getaway, or a mix of both, La Paloma delivers a fantastic experience. Highly recommended.

Rooms are a 3.0. Public areas are a strong 4.0 The dated rooms are in need of a good re-fresh. The first room we were originally assigned to on the first floor had a moldy stench. I met someone at the spa who stayed in one of those rooms and said she had to keep the sliding door open all during her stay. The second room was fine. The resort spans 250-acres, so they provide golf cart drivers to take you all around whenever you need 24/7. I used them all the time, and they generally arrived within 10 minutes after calling for them. It can get really HOT in Tucson, so I'd suggest using them. The public areas are quite nice and modern. The pool area is especially beautiful!!! I hung out here A LOT! I really liked the food quality at the Sunday buffet at La Luz Restaurant. Smaller in selection, but quality is there. I wouldn't recommend it for other meals tho with the small portions and prices that aren't proportionate. Spa is very small, but I did like my masseuse. The staff is nice, except for the front desk staff, which seemed unknowledgeable and not helpful. Location is beautiful, secluded in the foothills, but is a bit of a trek into town/downtown areas. Additional Notes: + You have access to the Jack Nicklaus golf course at the country club next door + If you're a country club member, you also get discounts at the restaurants on the resort

This was an amazing hotel in the 1990s. We are staying here for the 4th time or so, having lived near here in the 90s, and have seen the decline. First - all the staff are all very polite and friendly, so the review of the people is great (5 stars) on that aspect. The grounds are well maintained. The hotel itself is run down (for instance, our room smelled like a dead rat, shower is intermittently warm, etc.). The good people there know it (e.g. we tried to find ice and the first two ice machines we found were not in service. A maintenance man was by one and we asked "can you help us find a working ice machine?" His reply, "I don't know of one, but try two buildings down as they are good at fixing that kind of stuff.") Also, service is good only if you can find someone (we called for room service, 2x times, no answer, front desk no answer (let ring 9 minutes just to see if anyone would ever answer then gave up and decided to drive for food - restaurant was open and empty, but you can't call it as far as we could find). Again, hard to go below 3 stars because the people are really nice when you find them, very polite and professional, but with other regional hotels at the same price, we'll likely go elsewhere from now on (it was our childhood Sunday brunch for years, so nostalgia factor would be the only reason we'd return). Still here for a few days, I'll update if needed.

About the quality of a roadside motel, but priced as if it were a real hotel. WiFi not working in the rooms, only in lobby. Even if you pay for premium WiFi, the routers don't work. When I complained they asked me to open a ticket with IT, who then told me my device (iPhone and MacBook) wasn't supported. Perhaps they will consider supporting these rare products in the future. I'm not sure I should have to be maintaining IT tickets while I'm on vacation. Raw sewage smell in the rooms in Section I of the hotel (rooms in the 600s). Our toilet continuously flushed all night and so I assume they had a sewage flood at some point. They should consider cleaning up to remove the sewage smell. Staff drive around in golf carts and constantly run you off the sidewalks. There's never anyone in the golf carts, I assume they are just bored. AC shuts off automatically, and so rooms won't get below 80 degrees at any time.

I spent a weekend here with my girlfriends and we had a great experience. The views of the Catalinas from the property are stunning - especially from the pool area. The service at this hotel was great. Any questions we had were answered right away. We spent time at both the main pool and the adult only pool - both are great! The food we had was really amazing. We arrived at 2pm and ate at the lounge bar - get the bison street tacos! These tacos were so good that I ate them both days I was there. The pomme frites with aoli dip were also amazing. The bell desk staff were really great - we had to check our bags and they drove us to our room and our cars to minimize the walking at this large campus. The rooms were cozy and clean with great views. Our first floor patio opened up to a beautiful serenity garden that had signs educating visitors about the local vegetation and animals. I was also very impressed with the focus on ADA accessibility. I've been to a few other resorts here in Tucson and this one is by far the best if you need ADA accessibility. They have elevators at every possible place - the parking lot, the outdoor walkways, the indoor restaurants. You'll never walk up a single step if you don't want to or if you can't. What a great job they've done with this. I will definitely be back for another staycation!

What a complete disappointment! Swim up bar pathetic. Pool server was not competent. Did not put in our food order, nor the order of people next to us. Food took over an hour to receive. The pool area was NOT crowded at all. The water in the hot tub was so slimy and gross I pray I didn't catch anything from being in there. No lights on outdoor stairways . No body wash/soap for the shower. We still haven't received any after calling about it yesterday after check in. For a 5 star resort ... wow! I would have given negative stars if I could have.

Fantastic property with beautiful amenities including multiple pools, a gym and spa, multiple restaurants and gardens.

Now this is actually a gem if you can get it for a decent price. I honestly think it's a well situated pool and spa area. The rooms are maybe just a tad outdated but really aren't too bad. The thing I have to say made it though was the staff and just how clean and tidy they keep the place!! They keep it very neat and I always appreciate that ! I'd come back for sure !

A friend and I stayed at the Westin La Paloma for New Year's Eve and attended their event. It was terrible. When we originally went to the main bar area for dinner, there was an abundance of bartenders (probably too many) and servers. However, at the event that evening, only three or four bartenders were present, and they couldn't keep up with all the drink orders. It took forever to get ours. The appetizers were pathetic. They served mini hot dogs with beans, breaded shrimp that looked like it came from Costco, and something wrapped in bacon. That was it; nothing else; no other choices; no mini desserts; nothing. And most of the food was gone by the time we got there. The DJ was awful as he only played rap music, so hardly anyone was dancing. Clearly, he did not know how to read the room. When he finally played a few songs that got people on the dance floor, the dance floor came apart - literally. The frame broke away from the floor. One woman fell because she tripped over the frame, and the dance floor squares separated as people danced on them. As part of the event fee, everyone was to get a glass of complimentary champagne. That did not happen. No servers came around with trays of champagne to give the guests, and good luck going to the bar to get your glass because the bartenders would not have been able to serve you. I have planned and executed many high-end caterings and major events before, successfully, I might add, having worked (and still work) in the hospitality industry, and I never would have allowed these things to happen. The La Paloma is a resort, so one would think their event planner would have planned better, making this an over-the-top experience. This event looked like a rookie planned it. After midnight, we returned to our room as we could not take it anymore. Oh, and did I mention that our TV did not work either? When we called the front desk, no one answered. Go figure. Then, the next morning, when we went for breakfast, we asked if we could order off the menu rather than eat at the $65 buffet. (I'm sorry, but who will eat $65 worth of buffet food? Was there caviar, wagyu beef, oysters, or foie gras? I did not see any). The hostess told us we could order off the menu. However, when our server came, he informed us that the hostess was incorrect, that she did not understand, and that we had to get the buffet instead. When we got up to leave, the server asked us to wait while he checked. He returned a few minutes later and said we could order from the menu. Finally, a win. Notwithstanding this botched event, the other little things, like our TV not working, the fact that you had to push the toilet handle up to flush it, or being told we cannot order from the menu, are glaringly noticeable faux pas. We spent good money at this resort, and I expected much better. The only upsides were the views, the overall condition of the room, and, oh yes, our breakfast from the menu. That did taste good and was presented well. Also, the staff deserves credit. Those that we did interact with were pleasant and attentive. Hence, the two stars. I will not return to La Paloma.

Absolutely amazing hotel and the best customer service. I've been coming here since I was born and I now have a family on my own and I will continue to come here as many times a year as I can from Orange County. The front desk is always extremely nice and accommodating, but specifically Michelle during this trip was amazing. Extremely accommodating to me and my family and the pool is UNMATCHED in Tucson! Your kids will LOVE this place!

We visited again in mid June! We love the Westin. The rooms are cleaned well and the staff are friendly. The pools are excellent. We love to sit in the pool and order food and just relax. I wish the poolside drinks and food was served later into the evening, but overall it's a great experience. The price is reasonable. There is a considerable amount of walking on this property, but the parking lot is fairly centrally located.

Poor customer service, rooms are average. Don't waste your money, stay somewhere nicer.

Came here for a staycation, as we are locals and looked for a place to cool off in this one million degree weather. We were mainly interested in the pool area and dining experience. The Azul lounge was the only place after 7pm that was open (and appropriate for a 1 year old on a Tuesday), and the food and service did not disappoint!! They have a rather wide menu selection for such late night dining. The spicy margarita is heavily, and the brussel sprout salad was top tier (Thank you to the kitchen staff/server who took care of us). They do have a swim up bar which we were very interested in, however they close that sucker up quite early during the week. So we were sad to have missed out on those adult bevies while swimming.. a-okay though! The pool was nice and semi-clean, although it could use sometime repairs here and there. Still-worth it! The rooms were very clean and nice. The beds and pillows were too soft for my liking. So maybe bring your own pillow if you're a stomach sleeper like me. Overall, great experience and we will most definitely be back!

We had a reservation to stay at the Westin La Paloma on our way back from Sedona, but when we were in Phoenix the resort called us to let us know there had been a maintenance issue of some kind (I think maybe a city water line had burst, because we saw that when we got to Tucson in that general area, so not even anything the resort had control of); they set us up in another excellent resort in town and made sure we were not in anyway inconvenienced. They went way above what they had to to make it up to us. We dealt with someone named Aaron on the phone, and he was totally professional and courteous, and made sure we were taken care of. We have stayed at the Westin before, and I assure you the grounds are beautiful and pristine and the service is excellent. We really liked where we ended up staying, but we'll be back at the Westin next time for sure!

Didn't honor the reservation price and then even told me it was my fault for not knowing the policy, although it wasn't published nor communicated ahead of time. Don't waste your time here with dishonorable management. Your money and time will be better spent at other resorts in the Tucson area.

This poor place has gone down hill. Avoid staying here if at all possible. The staff are nice enough but almost everyone we dealt with was terribly incompetent (Kay at the front desk was the exception!) The sound insulation between rooms is atrocious. Beautiful wall paper. Nice designer looking touches like the window treatments but I'd rather they had spent some of that money on fixing the 1950's grade insulation between floors. It's truely disgustingly poor!!! Today a builder would be sued for making this property so terribly inadequate. In line with them cutting corners also, you'll find a MOTION sensor ac thermostat so once you're nicely still asleep the ac cuts off!!!! Left my dog in the room for dinner -- came back and it was 80! Woke up to 88 degrees in the room at 3:35 am. For $400++ a night they don't deserve to cut corners and keep customers. Every room is a Long long long hot uphill walk from the parking area!! 105 degrees of hell. Terrible design. Awful property. Loud, obnoxious pool area with drunk people and blaring music. Not a resort. More like a low budget Vegas motel. Very expensive and not a good value. Should be leveled and turned into housing for the local wave of homeless people surrounding the property.

The Westin La Paloma Second time staying here, beautiful hotel with great rooms and facilities. My niece had her wedding here and was beautiful. She also had the reception dinner here and the food was exceptional considering it was for 300 people. I had the Filet Mignon with stuff scallops in Salmon. Filet was so tender and delicious, one of the better served filets I have had for a banquet. The only negative is the layout and logistics of the entire grounds of the hotel. Wedding area was really not walk able, required a shuttle for 300 and the rooms are not connected to the main building generally a ways from the lobby where for elderly sometimes it makes it kind of difficult to get around and better to shuttle by golf cart. Overall, top notch resort, played the golf course years ago and it is challenging, beautiful course.

OUTSTANDING! I was in Tucson for bleisure (business + leisure). My wife accompanied me. We cannot remember the last time we were treated so well. This is the place to be. Unbeatable views, great food, insane service. M

What a beautiful location for a resort! Surrounded by some of the most gorgeous views and only about 20 minutes from UA campus if that's important to you. Easy drive from the U of A campus and located near several higher end shops and stores. Was immediately greeted upon arrival by Jason, who I assume was a part of the VIP Parking Team. He was kind and extremely helpful providing arrival, check in, stay as well as surrounding amenities. He helped us park our car and bring out bags to our room , pointing out various details of the property. Very nice and professional guy. 5 star for his service for sure. 4 star service goes to the lobby/registration staff as they were very polite upon arrival, however told us about several events that would be planned at the resort during our stay, Including live music at the pool which we switched our plans to be at the hotel for. Turned out speakers had been broken for awhile and no planned performances we're scheduled which was a bummer. We would have planned our weekend very differently if that was the case. Pool staff / bar / wait staff all were very friendly and helpful. Everyone was very nice, however a few stood out. Payton from the pool staff was over the top accommodating, remembering our orders and moving around for us while we moved around due to sun shifting. Also Molly from the Azul Restaurant was incredible! We had the opportunity to interact with her 3 separate nights, and she was fabulous. She made excellent recommendations for wine and food, each time made us feel welcomed and appreciated. 2-3 star for room. View was gorgeous. Hotel room was somewhat clean - usually I'm not a Harper on this as I come from customer service and understand but .... We found food on the floor - pretzels near the bed. Gross. The balcony light did not work. The coffee machine did not work. Asked someone to come fix it - they were prompt- but had to pull the entire drink buffet out out the wall to fix the machine. Then just gave us extra coffee pods for the next day which was fine. But just fine - aligned with a 3/4 star service in my mind. Fix problem but did not go above and beyond Overall, I'm feeling generous in this review with a 4.5 star review. Location is gorgeous. The staff is pretty awesome and would come back for them and location. Don't expect much from your room. Our hall had room service trays in the hallways for 3 days before they were picked up. Leftover food found in our room as well as some dirt on the top sheets. Hope the review helps make the best decision for you and your family.

We stayed in a king room on 12/18-19/22. Cons: The room had a funky smell to it. The sink faucets and shower were a little gross. They said the rooms were renovated, but it could not have been in the past 15 years. Pros: The bed and pillows were comfortable. The grounds at the resort are really beautiful. They have a lot of windows that have great views of the pool and mountains. They have great service - to get to our room in the C building, we had to walk a bit, but they have golf carts that will take you from place to place. Spa: I got a Mother to Be Massage ($140 + tip) at the spa. It said it's 50 minutes, but by the time I was called back and the massage got started, it only ended up being 42-45 minutes. Still, the massage itself was really nice. AZul Restaurant: We ate breakfast at AZul both days. As part of our stay, we each got a free breakfast for each night we stayed. It comes with the Continental Plate (choice of yogurt or oatmeal), but our waitress said we could get anything and they would just subtract the amount of the coupon, $14 each. It's worth it to get the Continental Plate, because it comes with coffee and a non-alcoholic beverage (which together are already $11.50). I got oatmeal and added peanut butter and cinnamon, which they did at no extra cost! My husband got the yogurt plate and added eggs ($5) and bacon ($6) on the side. The Continental Plate actually came with a good amount of food! Overall, good amenities. Not a bad place to stay, just don't go in with too high of expectations for the rooms.

Beyond bad service...waited 3 hours between salad and main course! They are way understaffed. Server was very apologetic, spoke with manager who offered no concessions. Just felt bad for the couple who sat at the table next to us and waited 30 minutes longer and had to watch us eat! Spoke with General Manager Charlie on Monday...no follow up?? Just dropped the ball! Does not deserve the Westin Name!! Just avoid this one till they have an overhaul!

Not horrible. Not close to great. Ironically decent service balanced out the bad service my family received...Otherwise, would 1 out of 5. First, not happy with the room. Had a bad smell when we entered the room. Very musky and humid upon arriving. It was apparent that the room had been vacant for quite some time (hot, water took a while to come out of sink when turned on, small spider web on shower handle that wouldn't be there if people had stayed) Also, there was a faint sewage type of smell.. not sure why this was but noticeable. When we arrived I personally feel the front desk girl was a bit rough around the edges... I believe her name was Jordan. Some of the front desk agents have a flippant/dismissive attitude about them. Hotel breakfast was great (so shout out to that wait staff and crew) Although, I took my wife off site for dinners because I didn't deal with potential bad service. Hit a few spots in town we knew were on point instead. Pool was decent. The pools are fragmented and separated for adults and kids. A bit confusing but once you know you know. There is a swim up bar for those who like that. If it wasn't for the room this would be a three start review and if it wasn't for the less than average service I would have posted a 4 star review. One of the managers on site seemed to be on point too (Asian gentleman) Potentially, his people are failing him when he is not looking. Will hit a few more reports in Tucson before circling back.

The resort is very pretty overall. We enjoyed that they had an adult pool very much. The lady who checked us in was SO nice and welcomed us instantly. The room was a little weird for our taste. There was one trash can in the room and it was by the Tv, not in the bathroom. The toilet paper holder was super cheap and wobbly. The most frustrating thing was that housekeeping knocked on the door three different times between 7-9 when checkout is clearly at 11. So much for sleeping in on our staycation.

This resort has really improved since my last review. The rooms were great. They were clean . They got resort towels for the pool area. The towels were thick and look new not torn or with holes. The staff was very accommodating. I totally am impressed with the improvements.

This borderline motel is responsible for one of the worst guest experiences I have ever had. You are lucky if you are reading the reviews before going, we didn't. We were treated like garbage from the moment we stepped inside. Perhaps they are used to catering to an older demographic, but that's no excuse to be rude to two guys in their 20's who are paying like everyone else. Just some advice, having your staff refer to us as 'boys' was rude and condescending. This was a hallmark of the stay. They were clearly preparing for a holiday weekend coming up and didn't care to be timely or nice with even the most basic of requests. If the service wasn't bad enough you can expect the room you pick to be a dilapidated mess. If you were staying there yourself you would literally get stuck in the bathroom. We had to break open the door when it got jammed and someone was on the inside. On top of that, there were huge bugs all over the room. The floors were full of them and the pictures added here were taken when someone was trapped in the bathroom. This whole time "Barbara Soto" from the resort was supposed to call me about these issues. I am still waiting for that call. It looks like her email has since been disconnected and I will not be getting the response I was promised. I would recommend staying far away from this so called resort and stay at much better surrounding hotels. I think some guy got blown up in the parking lot in the 90's by his ex-wife at this resort. I'm realizing now he was the lucky one.

I visit this hotel often for work. The front desk staff Adam is very welcoming The room service waiters are great--Saul makes me feel like family!

Was here for the Good Friday breakfast. This is an annual event to prepare for Easter. The ambiance is elegant. Servers were all very attentive and kind. The views of the Catalina's are phenomenal. This is a worthwhile place to visit or staycation.

Club has been overrun with non-members. If you are a member here, forget it. New management appears to let any and all comers into the club facilities and, as a member, it has become a bit of an inside joke. If you are looking for a private club, move on. Might be a good hotel - but should simply close the "club" as it no longer has any meaning. Expensive dues to be a member of a public course is not exactly ideal. We were members for years and quit recently. We attribute it to the "new" management that came in early 2024. Something has gong terribly wrong with the "club." The hotel and resort - not sure.

This is our favorite resort in Arizona. We go every year at least once for so many reasons. Amazing staycation resort: We barely leave it's so nice -- great golf, huge pool including adult pool, slide & cabana. Not to mention cold plunge waterfall next to the hot tub. Rooms are spacious, great views, & refrigerator. Restaurant never disappoints nor does pool food & swim up bar. Plus they're beyond dog friendly & bring a huge bed/bowls into your room. Grass areas everywhere too. Don't forget to use the free shuttle to the outdoor mall a mile away.

Beautiful hotel with many restaurants and a very nice outdoor pool. Our room with a king bed was spacious and had an outdoor patio. Both a tub and separate shower. Plenty of parking and beautiful big lobby. Great time here.

The room was clean and comfortable. Just remember to turn the fridge on when you arrive. No microwaves in rooms. The air was uncomfortably hot in the room. The pools are discolored yellow. There was less pee in the kids pool compared to the main pool with swim up bar. They need to stop selling day pool passes, this made the resort ghetto. If you are looking for a nice classy place. This isn't it.

We stayed her for a couple nights. Our room was near the pool so it was convenient since the kids wanted to go swimming all the time. The service was pretty good. The bellmen/women drove golf carts around to take us to our car and room and were very nice. It was nice that they provided this service, especially since the parking lot was a bit far from the rooms. However, it was a little inconvenient since we had to make sure we didn't forget anything in the car otherwise we have to take a long walk back and forth or wait for a golf cart. The pool was nice and they have a swim-up bar. It was not very busy when we went. They have a nice slide but it wasn't too fast. There is a nice kids pool which is where we spent most of our time. The on-site restaurant Azul was also pretty good. We got a standard room with 2 queen beds. It was a nice size for a family of 4. As usual, after the kids went to bed, we hung out in the bathroom which was also pretty nice. The big complaint I have is that the soap dispensers in the shower were too high. They were place higher than my head so about 6 feet high. So when I pumped the dispenser for soap, it would drip down my hand since my arm was in an almost vertical angle. There was, some waste of soap. It really should be lower, especially for others who are vertically challenged. Overall, this was a nice place to stay with nice rooms and pools. If you are looking for more luxury, then you may have to stay elsewhere.

This fancy resort did not live up to its name. I have wanted to come here since I learned about it freshman year (1999), so for a long time. The grounds are very pretty. The rooms are lacking. The decor is dated with broken things. The bed is very firm. In my room's case, I found a broken lampshade and something in the shower. The amenities were lacking. There was not a notepad or pen in the room! The disposable cups were not replenished during my several day stay, the shampoo and conditioner were barely replenished. The two water bottles included in the resort fee were not given to me every day. Seriously. You'd think this was a totally locked down state. California hotels have more amenities out like reusable glasses, pen and paper. I managed to find a scrap piece of paper amongst my things, but usually the little note pass in a hotel is so helpful. I will never come here again. I came for a conference. They did comp the resort fee. But hey your act together. I am Marriott Bonvoy elite as well. The stated room rate was $1599/night in the thing in the room. #notworthit fortunately, I didn't pay that.

As nice as this hotel looks like, it's by far the worst service I've ever received. My family and I booked two nights. We were literally on hold for 35 minutes when trying to call for towels and toiletries. I ended up calling their main number on my cell phone and requesting the towels and was told that they would come right away. 20 minutes later we ended up going to the lobby and we're told that they do not keep any of those items upfront that they would call someone to bring them to us (3rd time?!). Lobby personnel were also very rude. They do Not care about their clients and treat everyone like a number. STAY Away !!! We ended leaving after the first night because they were just so rude. They did not credit us. Took our money and did not care of the terrible service that they provided

We stayed here recently and our room was not cleaned adequately, hair on the sheets, floor wasn't clean counters were still dirty, leftover food in the fridge from previous guest. We called the front desk and asked for maid service to attend to the room, which they did, and they followed up promptly. However when I wanted to take a shower the next day in the AM, there was zero body wash in the self dispensing container. Now mind you they had just cleaned the bathroom the night before. What is the issue with the lack of accountability. Inadequate management training of staff as well as zero follow through. We are 4 years out of covid and we still have substandard service in supposedly highly rated hotel chain. The next day went to get coffee to bring back to the room and stopped by the restaurant to pick up some scrambled eggs and bacon to go. The host of the restaurant took another person behind me and sat them and then never returned to take my order. Again management was present in the restaurant and she could have just taked my order and I would have been on my way. Told the front desk crew of my horrible experience and was told that the manager will call you. It's been 2 days now and no phone call. We are titanium members and this blatant disregard is a joke. Marriott is not checking up on their properties. What is the point of being loyal members when you are treated like a non Bonvoy guest. I'm not accepting a free breakfast or points for your inconvenience. Sorry this doesn't sit well with me. I'm not a high maintenance guest by any means, I am very forgiving to when some things get overlooked. Enough is enough though.

Nice hotel, good facilities and nice grounds. New lobby looks nice. Very friendly staff. I think the $45 resort fee is a little much but it's not hidden it's up front

I've been attending a conference here the past couple of days and this hotel is exquisite. It's very clean and well-maintained. The staff is friendly and always available to answer questions. Food is good. However, the restaurant closes between lunch and dinner, so plan ahead for afternoon meals. Parking is a short walk from the entrance. Restrooms are well-stocked and the stalls are big. Some recycling containers throughout, however I wish they were in the meeting rooms too because it would make it easier. I love all the beautiful views too because it sits high on a mountain. The conference rooms' audio visual is clear, easy to see from anywhere in the room and the sound is great! First class hotel!!

Nicely renovated rooms, comfortable beds and nice grounds with convenient set of pools for adults and kids, fully equipped with a slide. Contigo restaurant had fantastic food and reasonably priced.

NEVER STAY HERE UNLESS YOU WANT TO BE DISAPPOINTED! My mother and I stayed here two nights, Friday evening to Sunday morning. The first night, we were supposed to check in at 4 and they let us know the room was ready about an hour after. Okay, one hour no big deal. We get to our room and the smell was AWFUL, I mean we've stayed at dozens of Marriott's and have had little to no issues. I would even say we are loyal members (my parents are Marriott bonvoy silver elite members). So to say we were disappointed is an understatement. We still wanted to use the beautiful pools we saw online so we left the room and hoped it would go away. It didn't. We called around 3 times and finally reached the front desk (they will hang up on you, not every time but it happened to us a few times) and requested a room change. What a mistake! The most helpful and kind employee we met there was Jonathan who took our bags and moved us to a new room at 9:30 at night. We get to the new room, the smell is lingering but not awful. But then we start looking. The toilet was chipped, as well as the headboard (pictured below). The fridge was turned off and definitely broken, it kept us up ALL night. The worst part was the bathtub. A piece of soap was SHOVED into the drain and the drain was just in the tub to the side (pictured below). The room was just flat out dirty (that bathroom was even worse)! If the rooms weren't ready or clean, they shouldn't have booked us, or the other many complaining customers we heard about who had the same complaints we had. Quick summary of our trip: the rooms were dirty, the smell was terrible, the staff was rude and extremely unfriendly (very unprofessional for Marriott and being in hospitality), and the property appeared to be pretty run-down. We will NEVER be coming back here, and I would say this is the worst Marriott/hotel that my mother and I ever experienced.

Beautiful Resort! We had such a wonderful stay! We enjoyed the pools and the atmosphere at night walking around. The only negative was when we didn't realize the breakfast buffet was $20 per person, I'm not much of a breakfast person, but it was $80 and had us wishing we had gone out to eat. Definitely awesome to get food and drinks at the pool our kids had an awesome time

Not worth the money unless you enjoy construction, dirt, slow service, and beat up looking hotels. Billed as a high end resort with room rates to match. Spend your money elsewhere.

ok the place looks great but it doesn't sell food at convenient hours...this place is like a vegas casino in that you are more or less trapped there but they don't even start serving breakfast until 7am which doesn't work when you are there on business...then there is literally no restaurant open from 2pm to 5pm and then the Latin place is closed two days a week. I starved the entire time i was here. So you have to use Uber to go somewhere to eat but because you are in BFE it takes forever to get an Uber and then you have to drive forever for food. Overall this is a resort destination that has no idea how to be a resort. Complete fail.

Can't believe it's a "westin" property. Terrible service, rooms so dirty - bathroom wouldn't work properly, didn't clean when the housekeeping would come in, wouldn't replace towels. So overpriced for the way they treat you. Property is beautiful but the hotel itself is an embarrassment.

Stayed with friend here when she was in town for a visit. I've done several events here and have stayed here over the years. The main reason I suggested we stay here was the pool area as she has 2 kids that love water. The room was clean, although apparently they don't enforce non smoking. We were sitting on our patio being choked out by neighbors smoke. They do enforce masks throughout. All in all a nice visit and good stay!

As many other reviews stated this resort does not live up to its name now days. I visited the resort back in 2017 and was ver impressed with quick staff at checkin, help to our rooms, cleanliness of facilities and just the overall feeling of being comfortable. Today 5/28/2022 was a big disappointment nothing like my stay before, the staff at checkin seemed like they lacked training it took a good 30 min to check us in between the two lady's at the desk and the manager they couldn't seem to figure out how to check us in and made and removed charges to my card that resulted in my card being blocked because of fraudulent activity. They also wouldn't take my government id when I have used it before at this same location. So our rooms ended being pricier. It then took another 30 min to get some help to our rooms because of how far it was from the lobby and parking lots. The pool service was out of towels the pool chairs dirty and trash was everywhere around the pool. I usually don't write reviews but felt the need to let people know that the 3 star rating it has currently is 3 stars too many. For the $444 room a night, it's not worth it, many roadside motels would of been cheaper and nicer. I guess the $30+ resort fee was for the dirty pool and broken water slide. Sad to say I will not be staying here again, the views alone which to me was the only nice thing about this place is not worth the price. It feels like I was ripped off. Live and learn! P.S. The lobby smells like no joke!

Beautiful, clean resort! The rooms are large and comfortable. The staff is clearly very accustom to running conferences. Our conference went very smoothly and we felt very taken care of.

I choose to reccomend ANY OTHER resort when my friends & family visit. The management here tends to treat their customers inhumanely. They have poor customer service skills here compared to the beauty of the location. Staff makes experience incredibly unpleasant.

Nah. Not resort quality experience. For standard stays, check in is at 4pm. Guess what? The swim up pool bar closes at 5pm. Not that you're missing out on great drinks or customer service anyway. Efficiency is dead here. The employees were consistently in a state of scattering while their manager texts away at the back of the bar. The "special" cucumber refresher I ordered was mostly ice with a splash of cheap sweet something. Stick to beer. Seriously. You can enjoy this horrible drink on an uncleaned pool side table while sitting next to a human smuggler and his stripper girlfriend. Management was kind enough to bring sheriffs deputies to the pool side to confront him about something and kick out some of his comrades. Nothing like watching your children swim in their semi-blue/green pool with a view of a Santa Muerte tattoo. Super classy. When we sat, there was loads of trash on our table. The waiter came by to us, and the only thing he removed was the tip and walked away. The highlight of the water area, the slide, is closed at 6pm. The food they told me at check-in would be available by the pool was out of stock by the time I went over.. 20-30 min after check-in. Once I realized I'd have to walk inside to get some poolside food, I saw the state of the outdoor seating area. Wow. Just wow. It was disgusting. Every cushioned seat had excessive food staining on it. I would imagine people only sit on them at night because the sight is enough to kill your appetite. The rooms themselves are decently sized and if you're in the 4 foot height range, you can enjoy their child sized bathtub. The patio is actually pretty nice. Overall, the aesthetics of areas that don't need to be cleaned frequently by people are pleasing to the eye, but not enough to make me want to return. We will stick to Starr Pass. Thanks.

I gave it 2 stars because the valet and front desk were very helpful and on top of it. The restaurants are also pretty good Complaints 1) The pool was supposed to have an adults side only and they allow kids on the adult side. This was one of the reasons we selected this place as our destination for our honeymoon 2) I am not convinced the bedding was being changed everyday as they smelled from the 3rd day on 3) On day 4 of our stay housekeeping decided they needed to start showing up at 8AM which was super inconvenient. We told them to come back later and they kept coming back in 15 minute increments until we told them not to come today. WHO WAKES UP BEFORE 8 ON VACATION 4) The toilet was continuously clogging. We had to call the front desk 4 times to come plunge the toilet Overall not a great experience and this place should not be allowed to call themselves a resort. It's a hotel with a tennis court that nobody uses. I highly do not recommend staying here if you are looking for a resort to stay at. Hotels and Airbnb are a heck of a lot cheaper and probably better

If you have reservations for any time soon you may want to reconsider. Construction and extremely loud noise throughout lobby and conference areas. No apologies. Was told that the construction "is on our website." So I guess that qualifies as notice?