The Westin Lagunamar Ocean Resort Villas & Spa

Apart from the very chaotic and time consuming checking process, we really enjoyed this property. We were a large group of about 15 persons and the staff was always friendly and accommodating to our needs. Rooms are very spacious with all the appliances you need for a long stay. Rooms are like small furnished appartements but with all the benefits of a hotel service. The rooms although a little bit outdated in terms of design, they are still very clean, nice and comfortable. Ours had a great view to the pools and beach. |Facilities are well kept and very nice. Also there are plenty of activities included. Food overall was better than expected and we specially enjoyed the Mayan themed night. |Also a great advantage of this property is its location right in front of the shopping mall and walking distance from so many good restaurants. |Again with the exception of the horrible check-in experience for which I deducted 0.5 stars from my review, service everywhere was excellent. ||Overall I think you get great value for money at this hotel and would highly recommend it especially for long stays.

Beautiful resort and rooms. Views were outstanding. 1 bedroom offered more than enough space with an outside balcony to enjoy. Free caffeine available after 7am (6 would be better, but won’t complain). Convenient spot to go up or down the strip and easy to make excursions. Second visit and will be back for a third!

The only reason I’m giving 4 stars instead of 5 is because they were renovating our wing of the hotel right after we checked out, so there were a few maintenance items in our room that needed attention. But we were told about the renovations when we made the reservation so can’t complain that much. I would definitely stay here again. The vibe was very chill and quiet, with half the resort being time-share condos, which we really liked. The hot tubs were excellent. One thing to note for other travelers is there are 2 main entrances to the resort, one for hotel and one for condos. When booking an excursion, we didn’t know this and our shuttle went to the other entrance than the one we were at. It was simple to fix but wasted a few minutes figuring out what was happening. The resort was also very concerned with safety, and required we turn in all room and towel cards upon checkout.

My wife and I stayed at the Westin Lagunamar for our anniversary and our stay was absolutely incredible! The room was extremely clean and had nice privacy in a quiet part of the resort. We were offered to change rooms which was very appreciated as there was some construction, but we decided against it as we needed access to our room during the changeover period. The food was great, especially our breakfast each morning. My wife has celiac so getting gluten free options can be a challenge. Fortunately, that’s where the hotel staff went above and beyond, specifically Jasmine who single handedly took care of my wife’s breakfast order each day. She would take the time to run down each menu item with the kitchen and confirm if it was safe and steered her away from a few where there was an unexpected ingredient. Whenever we had a question about certain items, she would check labels and (if needed) translate to ensure she was able to eat the dish. We could have went anywhere else for breakfast but we opted to stay at the hotel for these reasons. She was fantastic! I enjoyed all the buffet items including the hot chocolate. |The spa was a nice treat and they rolled out the red carpet for my wife’s treatment with Cynthia which was excellent and catered to her every need. |The hotel pools were also great with good accessibility and the staff diligently and continuously serviced the facilities. They were always incredibly clean. Gonzalo and Yamil were some of our fantastic pool servers. The beach was set up nicely with many chairs and a perfectly groomed beach, but for us the star of the show was the turtle nesting containment. We could see baby turtles hatching the last morning which was a first for us and something we will never forget. There aren’t many times where we say “we have to come back” and follow through but in this case, we most certainly will be back!

We absolutely loved our stay at Westin Lagunamar. The accommodations were terrific, and the staff really went the extra mile to make us feel welcome. I am grateful for caring staff like Miguel at Duna Sportsbar, who made a quick call to get us some chilaquiles delivered just after breakfast had ended at Oceano Restaurant. Then afterwards, when he spotted me sitting by the pool, he brought by the blouse I accidentally left on the back of my seat at the sportsbar. Jorge at the swim-up pool bar is so kind and remembers who you are and what you prefer to drink. When I tried the Verde Margarita and it wasn’t spicy enough for my palate, he made me a custom spicy margarita with jalapeño-infused tequila and habañero-infused agave. We enjoyed getting to know these two and the care they provided. I watched Jorge make the most spectacular pineapple-monkey with a yummy slushy juice drink inside for three kiddos who were visiting with their grandparents, just to delight them, unprompted. It’s all of the little things, and these two gents exemplify excellent service and personalized touches that make the difference. I spoke with other guests who come back year after year, and I can see why. We thoroughly enjoyed our stay and hope to be back.

If you are looking for a vacation spot where you are treated like family, royalty even, this is the place for you! From the bell captains to the check in desk team everyone has been welcoming, accommodating, and amazing! Due to an 11/10 experience we can not wait to return to Westin Lagunamar! ||Some stand outs to mention- Eduardo at the towel stand. How he sets up your chair is not only perfection, it’s artwork! Not to mention that they also blew up our floats there as well! ||The pool bar staff at the swim up bar specifically! I wish I had gotten to know everyone’s name but before we could even ask they had our sugar- rimmed, golden margaritas ready and waiting for us! ||The Oceano breakfast buffet. We ate there every morning because on top of it being a buffet, they make all kinds of things to order and bring out to you! Examples: eggs your way, bacon, sausage, tacos, enchiladas, French toast, waffles, and the list goes on! The buffet is loaded with fresh fruits, meat options, breads, cereals, soups, and potatoes that change daily. The service here is above and beyond. Again I wish I knew specific names but literally everyone from the hostess to the manager and every server we had couldn’t do enough to please us. Whether it was bringing these special yogurt parfaits as a gift or on our last day getting pictures with us and giving us hugs. We felt special and loved and appreciated and are so sad to leave today.||One last stand out to mention is the concierge, specifically Angie. She helped us book all of our dinners, swimming with the dolphins, and most fantastic couples massage in the beautiful spa! All of her recommendations were delicious and spot on, but the sweetest part was coming back to our room one day with surprise balloons and a card wishing us a Happy 5th Anniversary! ||This trip was a family vacation with myself, my husband, and my Mom. My Mom is an owner here and has come 8 times before and couldn’t wait to show us why. We will be returning every year going forward with her now that we experienced this heaven ourselves!!! ||Last thing to mention is the room itself- immaculate, well stocked, beautiful balcony views to watch the sunrise and sunset, and our incredible jacuzzi tub for two! ||Thank you Westin for making this our favorite and best vacation ever! We miss you all already!!! 💜💜💜☀️|- [ ]

Would you like an experience 5% as nice as the RIU 2 doors down, for the same price, because you were silly enough to want Bonvoy points? Stay here. - Check-in was a full hour of wasted time. The place is run on minimal staff. - Entire place is a construction zone because the rooms haven't been redone since in-room ethernet plugs were a thing. - My room was so recently fumigated I gagged (next building out of 14 was being fumigated. It has the standard pools of any hotel zone resort and that's it. I have had worse stays in cancun, but this is the second worst.

This resort has great pools and sand beach. Impressive turtle hatching sanctuary on the beach. Service was responsive and good. The one big drawback is the smoking area which has no benches chairs or shade and is next to the back door to the lobby. If you smoke this is not a good choice for a hotel.

Visited the resort in Feb 2025 for the first time and was quite pleased with the accommodations and especially the beach and pools. The beach and water was clean and a perfect shade of blue. It was warm so I could pretty much wade right in. The pools are enormous. Plenty of chairs around the beach and pool and everything was in good condition. It's part of the Marriott Vacation club program, so your MVC points will work here. The onsite restaurants were decent, if unremarkable. They have a nice market to get your food basics from. The staff were very friendly and pleasant to work with. My one bedroom villa was spacious and had all the features I expect from a Marriott timeshare property, including a washer and dryer in the unit. The spa was excellent. Definitely recommended and I look forward to returning.

This was our first time staying at this hotel in Cancún. We loved our stay here It's a beautiful resort with an amazing beach. The. Beach here has beautiful white soft sand and gorgeous clear turquoise water! Across the street is outdoor shopping area with nice shops and restaurants. It's easily walkable to a grocery store and various shops and restaurants on the street. There are nice pools and restaurants on property and the staff are very friendly and helpful. Can't wait to go back!

First time at this resort with son, DIL, and three grandchildren. Check-in was easy and grateful for the concierge emailing prior to our check-in to see if we had any needs, which we did. Concierge shared a transportation service that we booked for round trip travel from airport to resort. $110 and we were all set. (2) One-bedroom villas and I asked for same building same floor if possible. We were in the same building but separate floors which was no problem. Building #14 with an ocean view and close to spa and pool the children enjoyed most often as well as beach access. The beach was beautiful with plenty of chairs and umbrellas. Life guards on duty. Our rooms were spacious, clean, and comfortable. Enjoyed having the full kitchen and large dining room table to use for both meals and art projects. Separate toilet and shower area was very nice. White robes provided for after shower. Towels were white and appropriately soft. The only problem was there were not enough of them so I did have to call At Your Service twice during our week stay for extra towels. Walking distance to shopping and great restaurants!

One of the best properties they have. Newly renovated and updated decor LOCATION & DECOR: Located right on the beach with typical Westin decor. Light, bright, and luxurious island living - resort style. PRICE: $$$-$$$$ It's a resort so you aren't going to leave here without spending an arm and likely a leg. SWAG/AMENITIES: -room service -multiple restaurants on location -convenience store -daily activities and classes -multiple swimming pool -pool bars -outdoor hot tub -One of those surf riders although it was out of service. It's actually been out of service every time I've stayed here. -washer and dryer in unit -jacuzzi tub in unit -large vanity mirror with edge lighting -balconies and patios -fitness center +Spa STAFF & EXPERIENCE: Now this place is really cool. One of the best Westin properties. The location is great and there's plenty to do here. Daily activities can keep you busy and they are pretty fun. This is in a great location. Much closer to the heart of Cancun. Walking distance even. Staff was excellent here. We got checked in quite easily. We got a taxi from the other location to this one which they paid for. That was nice. Part of a tour we had to take, but we were able to spend the day out that way before heading back. This is definitely the better of the 2 Westin locations with its proximity to the main strip and the service provided.

Westin Lagunamar has become one on my favorite destinations!! This is our fourth visit and I absolutely love it! And already looking forward to the next visit! Beautiful property, meticulously maintained by the staff! Everyone on the staff is gracious and hospitable. Multiple pools, restaurants/ bars on site. Excellent Concierge service to book dinner and exertion reservations. Highly recommend!!

Ok we are back again!! My wife and I brought our 2 oldest granddaughters here for high school graduation present!! We love this place!! Location is great!! Food and drinks always great!!! Our concierge Jerson was great helping us with our needs!! We will come here for as long as we can travel!! One of the best resorts here on hotel zone!!

10 years...10 years I've given this place my business... I've brought family here every year. I just got back from a stay here and it was the worst! PLEASE TRY ANOTHER PLACE. Arrival: The one transportation was supposed to pick us up.... left us at the airport and said we were a no show. Our flight was delayed and spoke to someone about our delay... they LIED and said we didn't show and that they tried to call us. First of all- we were in flight so we obviously couldn't answer the phone and two they claim they waited until 820... another lie. We had to pay for a taxi. THEY LIE ABOUT TRACKING YOUR FLIGHT SO IF YOUR FLIGHT IS DELAYED THEY WILL LEAVE YOU THERE!!!! When I tried to bring it to their attention the manager COMPLETELY IGNORED US AND DID NOT ATTEND US. She continued to walk passed us and ignored me. Felt so belittled. Beach service: Arlene was the worst and completely rude. If she didn't like working on the beach- then she should quit. Stay away from her and her awful energy. On top of that- some random employee told us we couldn't move the beach chairs closer to the beach- must have been a new rule because we've NEVER been told that in 10 years!!! Restaurant: buffet- rude server who did not make eye contact and wouldn't wait for you to ask something- he'd walk away mid request! Room service: we were told we'd get room service every day-NOPE - ANOTHER LIE! They will tell you to put a card on the bed if you want your room serviced but that won't happen- good luck with that. I'm all my experience here this time was 3 out of seven. Definitely try another place as this one has lost its charm. ONLY GOOD THING ABOUT THIS PLACE: the grounds are nice and beach is beautiful

The property is beautiful with lots of amenities, clean rooms, food options, pools, jaccuzis, gym and the works. Since this is a time share property, all rooms have a full kitchen, washer & dryer. Housekeeping services are excellent. Most rooms have a sea facing view. Restaurants are expensive but the convenience is awesome. So why not 5 starts? Just a few annoying reasons. 1. Since they are a time share property, they try to push for the presentation at every given opportunity even after you have declined it several times. They continue to call the room and leave messages, which is annoying. 2. I understand that regular Marriott perks are not available for loyalty members. But atleast have express check-out available to make it convenient and efficient. 3. There was no 'extra mile' that was done inspite of sending them an email well in advance for a special occassion. The email was acknowledged and all they did was try to sell packages and car rentals thru follow up emails. Not what you expect from a luxury property. Nevertheless, it was a great stay at this property and I will recommend them as long as you can put up with their incessant effort to sell time share.

Overall, a good experience. The pools and hot tubs are lovely and well maintained. The customer service was excellent, especially on the beach. The sauna and steam room in the gym was a hit too! The location is great and convenient to shopping and eating. The cons were the food at the hotel, minus the breakfast buffet at Oceana, and amount of time it took for us to check in. It took us over 2 hours to check in and be sold excursion packages. We were so tired and hungry from the travel that that was not the time to force us to try to commit to packages. I would recommend others stay here.

After a year, we final held our wedding here! Sepcial thanks to Mr. Mora Abraham who is amazing! Althought the weather on our big day is a challenge, most of the part came out stunning, every guests in our family is so enjoyed. I was so disappointed when I saw it was rainning since morning, but the nature enviorment helps a lot. The picture from my relatives phone are still so beautiful! Even the Gazebo was fallen because of the strong wind, we had a great time there! So the whole wedding had to moved into a reserved restaurant which next to the pool. Which I though it was even better than eating the cold food on the dark beach, (the wedding started at 5:00pm, by the time of dinner it would be dark on the beach). And our room is on the 6th floor with gorgeous view, also they put all our guest room close enough for us easy to communicate. All the guest list has already been informed to the front gate, so there was no problem to let them in. Thank you for all the employees who contributed to our wedding! We will be back......the place held our life time memories!

The hotel location is perfect for access to the mall across the street, public bus pickup at street level & grocery store within 15 minute walking distance. (Tip: watch the YouTube videos on how to take the bus in the tourist area for help - super easy!) The beach is very well maintained & the seaweed is cleaned daily around 3-4 a.m. I've included updated pictures of the studio room. Do know that the studio has a smaller refrigerator, so keep that in mind for large bottles of drinks. The kitchen is well stocked with necessary items & the laundry soap is provided. I brought laundry soap / bounce in travel packets only because I was unfamiliar with the hotel provided brand. The staff is very friendly & helpful with suggestions for restaurants & tours, etc. Do know that you will be given push to attend their "timeshare presentation" but a firm "nope" solved that issue. Please keep in mind that staff has to ask about the timeshare issue, so don't be too frustrated with the push - just decline if you are not interested. It seemed odd that the hotel put a $1,000 hold on my credit card upon check-in, but I didn't notice such until the next day. I don't know if this is their standard hold, so FYI for what it's worth.

An outstanding resort with ocean views from EVERY room.. The amenities are always maintained & the staff do everything they can to ensure your stay is problem free... The team at the resort will tell you how much they enjoy working at the property because of how well the company cares for them. This care then translates into how well each employee takes into ensuring an enjoyable stay for all guests. Happy employees = Happy guests. Plenty of choices when choosing a resort in Cancun, with Lagunamar at the top of every list. Location, amenities, food, and most importantly, the people are what make this resort a must stay. While this property is now part of a larger Marriott portfolio, it will always be a top of line Westin location at it's heart, which cannot be beat. Vacation, relax, repeat!!!

What a fabulous place to spend a relaxing vacation!!!! Talk about being treated like royalty. Willie and his crew catered to our every need. Willie makes the best spicy Bloody Mary I've ever had and does it all with a big smile. If you prefer a slower quieter pool there's always to pool on the south side. George and his crew are amazing too. Thank you Westin friends for a trip we'll always remember.

This was our first time in Cancun, and we wanted to explore both Westin locations as we are owners of this vacation club. From the moment we pulled up in our rental car, they treated us like family. We stayed here for two nights, and upon entering our studio room, I was pleasantly surprised by the Yamil Lu'um ruins being part of our ocean view. We checked in by 4 pm and spent most of our time outside the room but it was wonderful returning after a day of adventure to soak up some of the sea and relax. Situated in the heart of Cancun's Hotel Zone, the Westin Lagunamar boasts a prime beachfront location overlooking the turquoise waters of the Caribbean Sea. Guests can easily access popular attractions, vibrant nightlife, and pristine beaches. They have several pools, but I didn't use them since we had the Caribbean Sea footsteps away. The resort offers spacious and elegantly appointed villas and suites featuring modern amenities and breathtaking ocean views. Expect comfortable beds, plush bedding, luxurious bathrooms, and well-equipped kitchenettes or full kitchens in select units. With stores all within a short distance, it was easy to grab some items for a nice dinner to cook in the room. With just two of us, this worked out perfectly. Amenities: - Direct access to a beautiful stretch of white sand beach, where you can relax on lounge chairs, enjoy water sports, or soak up the sun. - The resort offers several dining options, from casual beachside eateries to upscale restaurants serving international cuisine and local specialties. We didn't take advantage of any but had coffee from the market. -Expect a full-service spa offering a range of rejuvenating treatments and a fitness center equipped with state-of-the-art equipment. - The Westin Lagunamar offers a variety of activities and entertainment options for guests of all ages, including organized excursions, water sports, and kids' clubs. - Free Parking Cons: The studio comes with a queen bed Coffee in the rooms and the owner's lounge was subpar. We bought our own and took advantage of Starbucks in the market onsite. Overall, I am a huge fan of Marriott and Westin's consistency. As Platinum Elite members, the loyalty benefits are outstanding! I cannot wait to return.

Thank you for another wonderful trip so far! Want to thank Isidro for the extra special cake for my husband's birthday, it was awesome! Also like to thank Carmen and Yolanda for giving us TWO fabulous massages!! Amazing hands, ladies! And always William, Phillipe and the awesome team at the mail bar !! Wooohooo

We spent a week here. Excellent location and friendly staff. Most of the staff spoke English as a second language very well. No problem with feeling safe. The pool was amazing. The hot tubs always seemed to be low on water. One thing for improvement was with the concierge. Although the excursions she picked out were what we were hoping for, she had us be way over prepared and some of the information she gave us was false . The bars were overpriced but the staff was friendly .

For so many year we've had a wonderful experience here. It's a beautiful special place. I really hate giving it 4 stars but fell that they just ripped off owners with their Thanksgiving dinner. To charge $90 for a buffet and then charge you for flat water is just wrong. They did a decent job on the Turkey, though when you're charging that don't you have to have pumpkin pie and maybe cranberry sauce. There was no gravy. The pork was really dry. A few of their deserts were ok but most of them just looked pretty but tasted dry. Otherwise the pools are amazing, the staff are generally wonderful and the facilities are really well kept.

And weeere back!!! Cant keep us away from here! Our concierge Abi sent us detailed emails about where to meet our transportation when we landed and we have never arrived at the resort faster than we just did, 35 min from leaving the plane (didn't check in bags), immigration, to the front desk. They updated their restaurant recommendation list and the daily activities now include daily pickle ball. And they added a QR code scanner to order drinks/food at the poolside/lounge area- love that they change with the times! Staff super friendly, like always!

Disappointed :( I'll start with the positives to be fair: Great location Comfy beds Friendly staff Huge pool Disappointed: Lack of direction from front desk staff, when sending us to our rooms leading in confusion and time wasted. Room number 532 is not on the fifth floor. It is actually on the 3rd floor! Room number 235 is not on the second floor as you were expect, but it is actually on 3rd floor. So both times, we were roaming the halls trying to figure out how we missed. Eventually, went back down to the front desk. They told us to use a different elevator, which brought us back to the same problem and then on the third attempt, someone actually corrected us and told us we were on the wrong floor. Does not inspire confidence. Most Americans are used to a room number starting with 5 being on the 5th floor and so on. Two separate elevators we're broken during our stay. In the main part of the building and another in building two One hot tub was not working All were fixed before end of our stand but multiple things not working is a little unsettling. Repeated request to sit through a timeshare sales presentation They said it was "imperative" that we attend this presentation and called every day. I understand sales, but it was a bit much. No water stations available on the property. Assume this is by design to sell bottles of water- Don't they make enough money on food & alcohol?!?! No combine complementary soap or lotion in the bathroom in our room we had to ask for it Small thing....but when charging premium pricing I'm surprised Drinks like Micheladas, etc., are all made with canned mix not fresh ingredients Lastly, and most offensive.....a small bottle of Sunscreen in their market was $35 US~!!! I understand and expect a convenience fee markup when travelling, but $35 for a bottle that should cost about $12 is absolute price gouging.

We came here as timeshare owners from a different Vistana home resort. The location is excellent with access to the beautiful Caribbean sea with amazing turquoise water and white sand beach. This is probably the most beautiful beach I have ever experienced. The water is at my ideal temperature - cool and refreshing. The resort has many amenities which we took advantage of including 3 restaurants, 3 gyms, 3 pools. The large pool was amazing and family friendly. The concierge was very helpful in recommending excursions and planning our owners update. Our double room with lock-in was very clean, comfortable, and had a well equipped kitchen although we mostly ate out. The only negative was the off/on Wifi. I really enjoyed talking with the staff, practicing my Spanish, and meeting other timeshare owners. We really enjoyed our time here but are not sure we'll be back again to Mexico which is a long story. Highly recommend!

Came here with friends for a week and it was a great experience. You can always count on consistency and quality from the Marriott brands. The people who run the fun center were excellent. We enjoyed playing pickleball, trivia and trying the guacamole after the cooking demonstration. Brunch is a great deal and delicious. They have happy hours every day at the pool and sports bar. Location is close to shopping and other great restaurants.

Awesome resort, second time here!! A little pricey but staff is very kind and friendly

Amazing place to stay, this is my second visit to Cancun Mexico. The hotel staff is friendly-the resort itself is relaxing. I always enjoy that brief walk to the beach since the hotel is right on the beach.

I'd say this place is pretty awesome. They have daily activities you can do throughout the day such as yoga, Pilates, beach volleyball. The pools are a bigger size and the beach is absolutely stunning. Here the water is almost a clear blue. The room was awesome too! It had a washer and dryer and kitchen necessities. Nearby are grocery stores you can go to and cook here in your room if you'd like! I recommend Soriana or Chedraui! Soriana is located inside of a mall and they have a food court there you can eat at. Would HIGHLY recommend Element 78 for sushi. The sushi is to DIE FOR. Back to the hotel, there are two gyms you can utilize if you wish. The main gym has a sauna and a steam room. If you love the night life, this place is pretty close to the bars downtown! You might have to take a taxi but it's not a far drive at all.

Amazing property fully embracing what a Westin should be. Great F&B, bar service, and very friendly staff. Right across the street from premium shopping - no need to move from immediate area. Great place to stay.

AMAZING RESORT !!! Shoutout to the front desk for helping us a get a ocean view room ! Infinite fool was AWSOME and hot tub is super relaxing . Will definitely come here again!! Concierge helped us get an awesome deal for the Mayan ruins tour ! And the time share isn't pressuring and won't take much time . Thank you Westin Lagunamar !!!

This resort is clean and the grounds are well kept. The check is staff is friendly and Humberto Santos was great at explaining everything to us. They have two pool areas, the main one with an infinity pool and the smaller area with just a regular pool. They have 4 jacuzzis that are open 24 hours a day. The pool areas are 8-10pm and they have attentive beverage services. Happy Hour at the pool areas are 3-4 pm and 5-6 at the Dune sports bar. Our room was a studio with a kitchenette and we were comfortable. It had a balcony with a magnificent view of the smaller pool area and the beach. We couldn't have asked for a better view from our room- we stayed in building 14. They don't do room service everyday so make sure you schedule your room service based on their availability. Beware of the "welcome" sit down with the concierge crew. I avoided their emails, and then sat with them one morning to get details about shows, events and such. Turns out they just want to sign you up for a timeshare presentation and unless you are interested in that just avoid the "welcome" switch down altogether. You can find better excursions deals elsewhere online for way cheaper. We books ours through TripAdvisor and used Amigo Tours which have great reviews. I will leave a review for that tour later on.

This hotel resort is near the north end of the Hotel Zone. It is mainly a vacation ownership property, with 80% of the guests being owners; we are not owners. There are studio and 1-bedroom rooms, which they call villas with full kitchens and washer/dryer. There are 3 huge pools and 4 large hot tubs. There are 3 restaurants; the main one opens for breakfast and dinner while the other two opens 11am to 6pm. There is a spa and two 24-hour gym. The staff throughout the resort and courteous and have service with a smile. Check-in was very quick in the main building (building 5). They have a person handling your luggage from transport to room. They have many people at the check-in desk. We were assigned room 252, a 1-bedroom villa, capable of 4 people. This room also has a door connecting to the adjoining room. After check-in, they will inform the person to bring the luggage to your room. You will be introduced to your person concierge; ours is Daniel. He gave us info about the resort and some gifts: a beach bag, a grocery bag, and two drink tickets, either for Starbucks Americano and an alcoholic/non-alcoholic drink at the sports bar. There is free WiFi throughout the compound, including the beach area. There is even an ethernet cable in each villa; it is useful if your laptop has an ethernet port; have a port extender with There are 14 8-storey buildings. They are connected by semi-covered hallways along the outward facing side. All villas are facing a beautiful compound with views of the ocean. All villas have balconies with a table and chairs except the ground floor villas. Every building has 2 large elevators that are quiet that you won't even notice that the doors open/close if you are not watching. Our one-bedroom villa was reasonably large. We had a nice view of the main compound and the beach. The room was clean. There was a full kitchen, which included a full-size fridge-freezer, microwave, toaster, blender, plates, glassware, cutlery, dishwashing soap, etc. There is a rectangular dining table with 6 chairs. The bathroom is huge with a double sink, shower, and a huge soaker tub, which sliding windows looking into the main bedroom. There are separate fronted glass doors for the shower and toilet "alcoves." The shower is a large space and has a rainfall shower head. A strange thing is that the closet and security safe are located inside the bathroom; hopefully, you don't steam up your bathroom too much! The living room had a large pullout couch, which sleeps 2. There are convenient AC and USB ports built into the couch, but they don't work. There are enough AC plugs throughout the villa. Our room had 2 TVs and 2 Blu-Ray players. The living room TV also had a sound bar and plugs in the front for USB and HDMI inputs. 90% of the TV channels are in Spanish; press the SAP button for English. The scheduled cleaning would be on Dec 25; I only requested to clean the bathroom and kitchen, and she did a good job. There are scheduled activities throughout the day and special dinners (like Christmas and Mexican Fiesta) at the main restaurant. See my photos for examples of activities, like salsa dance lessons, in which we participated. There are 2 main infinity pools, a large water slide, a toddler wading pool, and several (very hot) large whirlpools. The main pool temperature was warm, exactly how I like it. You can sign for beach towels and maybe snorkel masks for free. You can reserve suntanning chairs as long as you spread a towel on it. Even if you are late, you can still find some unreserved chairs in the pool areas and definitely in the beach area. The beach is clean, with gray sand. There was very little seaweed problem in Dec; there was a huge problem during the summer, making the beach almost unswimmable and unsightly. There is a tractor that smoothens the sand at non-peak times like at 6am. The Kid's Club has a charge: hourly, half day, full day, etc. There are 2 big rooms separating the children by age. Mini golf is free. Pick up golf clubs from the Kid's Club or towel service. There are other games like tennis, table tennis, big chess set, etc. My son and I played chess (he has been studying and playing chess against the computer) for 2 months. We played mini golf and table tennis. Oceano Restaurante, has breakfast buffet ($420 pesos = C$30) and a-la-carte dining options. It is open for lunch and dinner. Nothing is free, not including bottles of water. However, if you go to the business centre and gym, you can get water there to refill your bottles. You can also find free tea, coffee and water in the owner's lounge. There are 4 BBQ areas with 3 BBQ stations each for residents to use. There are also 2 tables in each area. There is a small day spa and two gyms. The gym at building 5 is large. There are a few spots throughout the property where they can give you a massage on the spot. Review 2022-142

My sweetie, Son and I are staying in Cancun at The Westin Lagunamar Ocean Resort Villas & Spa. Our assigned room is on the 3rd floor of the furthest wing/building 14 from the front entrance. Additionally, renovations including painting are in progress. The odour is in the air! Nevertheless, the bonus was close proximity to the hotel pool. Walk down 3 flights of stairs and presto...da pool and ocean beach! The grounds of this hotel are beautiful and well maintained. Huge pool & hot tubs. The rooms are terrific (renovations aside). Hotel staff are extremely helpful and courteous. There are many venues less than 20-minutes away to shop and dine. Terrific bonus!

Where do I begin. I write this with tears in my eyes as we are departing tomorrow morning. The flip side is we spent 12 glorious days at this amazing resort. It was our first visit to Westin Lagunamar, and I can honestly say there are many more days ahead for us. We will be back. Dennis..... our Concierge. He was awesome and so pleasant. Even before we arrived. He has made sure that we had everything we needed. He scheduled our COVID test and was able to get it pushed up to an earlier time which was much appreciated. Ignacio, Armando, and Roberto..... amazing servers. We loved that they remembered our names. Always greeting us with such warmth. Can't wait to see them again. Jean Pastor... the person who brought the YES out of my husband. We are now Vacation Owners. The thing about it he did it with such ease. No pressure at all. We will forever be grateful for him. We also look forward to working with Dalia. So many people to thank and so much love to go around. Our Studio was perfect. Just enough room for the two of us. And it came with the most amazing ocean view. The pics do no do it all justice. Everything we needed was in our studio and on the respite property. Bonus.... la Isla Harbour Shopping Mall is directly across the street. So Good. Thank you Westin Lagunamar for a wonderful time. See you soon.

Also, while I'm at it ( Hopefully you guys read this review) the food left a lot to be desired. I didn't want to travel too far because I was by myself so I ordered room service. I will be back very soon and I hope you change your menu! Why can't you have authentic Mexican food. Mexican food is delicious. Anyway, I know this won't happen because I am not your targeted audience which is why your targeted audience didn't have to wait two hours for a room that was already clean. Anyway, if you want to continue your play on American food (I left America to get away from it) do it right. Okay. The hamburger bun needs to be smaller, I understand you want to make it look big but it is filling without the oversized bun and actually delicious. The pizza was a a shame. An undercooked pizza with one piece of pepperoni per piece, lol. It was laughable. The club sandwich I ordered was pathetic. One bite and all the ingredients fall out. Yuck! That mayonnaise on the sandwich made everything soggy and fall apart and I love mayo on a sandwich. It went in the garbage! The drinks I ordered were good! Piña cada and Miami Vice which is piña colada and strawberry daiquiri. NO ALCOHOL WHAT SO EVER! I'm an extremely light weight so I should have been feeling it. Nope! Nope! Nope! Please take my reviews into consideration and make a few changes. I'm so torn between coming back here or to the other Westin :(

We just spent last week 8-15 at Lagunamar, it was our 4th time. We absolutely love it. The resort is so well maintained. The rooms are also very well maintained. Everything about this resort is exceptional. The pools are spectacular. Happy Hour at the swimup bar is a hoot. We love the location. We like to eat breakfast and lunch in our room most days. But the menu choices are tasty So the Market a few blocks away is very convenient to purchase necessities. Uber and Taxis are also very convenient. Everyone is extremely friendly. The bed is so comfy, and the full kitchen is a plus. Now for the bathroom, huge. The shower is perfect and a private toilet. The room is a perfect layout for vacation.

OMG! As a traveler and a Westin Owner that has traveled all over the world. I do not recommend this place for eating at the restaurants. The property is beautiful and the rooms are nice and clean. However, when it came to the food it was a hit and miss. My husband and I both got food poisoning. I did a review on TripAdvisor and they responded with they assisted me with my issue and I was not happy. 1. They reached out to me after reading my comment the day other my post asking what can they do? Hello, if a person is running to the bathroom how could a person help? My husband sickness was worse than mine. He got sick on Sunday, 8/16 and was still sick until 8/19. My sickness came upon me early Monday morning 8/17 and last until late Tuesday 8/18. The staff is rude and doesn't follow up on your complaints. Half cooked empanadas and raw fries from two different restaurants on the property. They didn't give me credit for the meals until they read my review on travel advisor. When I told the manager about my experience before I wrote my review, he said I'll talk with the restaurant; instead of him saying that he's sorry to hear of the bad food and poor service

This is a beautiful place to enjoy all that Cancún has to offer. Rooms are large and tastefully decorated. I have a time share here and enjoy visiting every year. The people are accommodating and friendly and most speak English. The resort grounds are beautiful with enough comfortable chairs for sun or shade and the service around the pop area is excellent. He beach is beautiful with water only found in Mexico but can be a little rough at times. Plenty of chairs m, hours and umbrellas. The resort is across the street from the mall which is wonderful with both reasonable and expensive stores as well as restaurants and a casino. There are many restaurants to choose from and most are wonderful and you can walk or take a cab which are always available and reasonable . This is a very safe, friendly and beautiful place to vacation.

Although it was a descent experience, I wouldn't stay at this particular location again. Very outdated; however they are giving it a facelift. The food was actually very good and the beach area is good. The front desk staff is amazing...very nice and professional.

Great place to go for vacation. The service is top notch! I really enjoyed my short stay here. My only knock here is the food. The food is average and overpriced considering what you can get right outside on the hotel strip. The hotel restaurants are good for snacks. Did not try their breakfast. But otherwise, really enjoyed my stay. Looking forward to going back.

Edit: my review seems to have been taken down. Not cool Lagunamar, not cool. Wanted to love this place. Seems like for some people, it works out great, but for people like me, I'll never go back or recommend it. First, I am not a vacation owner, but am Marriott bonvoy member. This might have something to do with level of service you get; owners get treated better. Check in takes ridiculously long. And our room was filthy , obviously was not cleaned by housekeeper (unmade bed, dirty dishes, old paperwork from previous guests, towels strung about, Kleenex in trash) even though it was 6pm. Had to go back to front desk, waited 30 mins for manager to fix this, which in short was to put us in a different room. The rooms, views, and grounds are beautiful. Stunning really. Multiple pools, beachfront, activities, hammocks, fitness and spa. However, the beautiful views and grounds do not outweigh the cons for me. Cons: 95% of the staff I encountered were unfriendly, rude, and annoyed. Everything takes so long. Impossible to get lounges at pool or beach. The food is disgusting and they have horrible menu choices. I reluctantly ate it each meal. Worst of all, at 2am on the day we were flying back home, I woke to food poisoning symptoms from this place. I noticed other reviewers mention food poisoning but gave 5 stars...any place that makes me sick doesn't deserve 5 stars, not even 4 or even 3. Staff should be trained on food safety to ensure guests do not get sick. The chef reached out to me via email and I explained where and what I ate. Haven't heard back. I came here as a travel advisor in hopes to send clients here one day. I really wanted to love this place as the views and beach are breathtaking. But...Nope, big fat nope will I come here or send clients here ever

Rooms were nice however our silverware was less than clean. Hotel was empty yet they put us in building 12 next to construction-no sleeping in here!! Ask for map of hotel and check your views to select a room with more than a peek a boo ocean view. Service slooooowwww.. but the people were nice. We had emailed several times regarding help recommendations making birthday/week plans for 17 people for the week with no help -this was the most disappointing. Pool/beach/food awe

We have been coming here for years and it's one of my favorite places. The team is amazing all around, the service at the pool is great, the accommodations are comfortable. The pool is the most breath taking pool I have seen ocean front and at 6:00 am sitting at the pool the sunrise over the ocean is just stunning

I initially discovered this lovely resort by purchasing a package at a charity event. Wow! It was much better than expected. I loved it so much I have returned on several more occasions. The resort itself is beautiful. The grounds are very well maintained. The pools are endless. The lobby area is welcoming. The location is perfect. It is directly on the beach and right across from great activities, shopping and dining. They have added more buildings yet it does not feel like a mega, impersonal resort. It is spread out and never feels crowded. The low rise property offers fantastic views without stark towers. The rooms feel like well appointed apartments. There's a full kitchen, comfortable living room and the bedroom is huge with a large walk in closet. The decor is tasteful and attractive. The Concierge team is incredible. They were so helpful and went out of their way to assist with any request. I wanted to give flowers to the Manager, so a lovely young lady Concierge picked up flowers on her way into work the next morning. Now that's hospitality!! The grounds were kept in perfect condition. The pool area was immaculate - no wet towels laying around etc. There are grills to have your own BBQ that were spotless. I was so happy with every aspect of this resort. I have been visiting the Cancun area since 1983, when there were 3-4 hotels total. Now, it's a very commercialized tourist destination. If you choose the right property, you will feel like you are in paradise without all the cheesiness. I look forward to returning in the future.

Andy at the Elite Front Desk is an absolute gem! She really went the extra mile in helping get our room situated with a really wonderful view. It's clear she actually cares about her guests & giving them the best possible experience.

This place was wonderful! Stayed here for my friend's birthday and the staff and room was wonderful. They have a market and Starbucks inside and beautiful pools with beach access. The location is right across from the mall. Super safe and beautiful. The restaurant food can be hit or miss and quite expensive. The drinks that we ordered were tasty but not super strong. It's expected at a resort and the pricing was okay - not terrible. It's super convenient to lay on the beach and have stuff brought to you so I get why people say you're paying for the access. People were kind and attentive. The cabs outside are easy and always there. Loved staying here! Definitely would recommend.

What a lovely resort! While we didn't have an all-inclusive stay, we had a great 4 night stay at the Westin Lagunamar. Free WiFi is available throughout the resort, even on the beach, although it does get a little spotty there. The views were amazing, even though we aren't on the top floor. We had a balcony overlooking the beach waterfront and the resort. The room was clean and new, so we didn't feel uncomfortable. We stayed in a studio room for 4, which was a little cramped but worked, since all we were using the room for was sleeping and showering. We enjoyed happy hour every day at the pool bar and restaurant - half off already affordably priced alcoholic and non-alcoholic beverages! The private beach is beautiful, although I wasn't a fan of the vendors walking up and down the beach asking if we wanted to buy anything. It seemed to mar the pristine beach view. The beach chairs are free, unlike some beaches I've been to before. The pool was nice, with a slight infinity pool effect. For some reason, we struggled to get an optimal picture, though. I noticed there were also "street" vendors in the resort area, which weren't overly pushy with us seeing if we wanted to buy anything, but it slightly ruined that resort experience, too. We stayed across the street from La Isla, which is a touristy outdoor shopping mall, perfect for some dependable dining and shopping. And of course for the Starbucks! There was really nothing bad about this resort. Rooms are clean and updated (or new? Not sure the age of the resort) in a relatively quiet location in the Hotel Zone area. Great for friends and family - not a quote party resort but pretty family friendly. I definitely recommend!

Cancun is a beautiful jungle!! With fantastic tropical warm weather, Gorgeous blue blue water!!This place is AMAZING!!!

I re-read my last review before starting this update and felt kinda bad that I really crushed this resort in a couple of ways. Most of that was due to the crippling case of food poisoning I got from a rather expensive steak and lobster dinner on the beach that confined me to bed for the majority of our vacation. However, that was earlier this year, we came back, and my second experience was infinitely better. Why come back to a place that I rated so harshly the first time? Well, 1) I do believe in second chances, and 2) Westin Lagunamar has the best pool complex in Cancun, period. I want to start off by highlighting how absolutely incredible the employees at this resort are. Seriously, even with the phenomenal pool, Westin Lagunamar wouldn't be a fraction of what it is without the outstanding men and women that work their asses off from early in the morning until late at night. Felipe, Jorge, Joaquin, and Efren were particular standouts, but everyone here really is top notch, and all while wearing a smile. Under the mask of course. That brings me to my second point. Westin Lagunamar has found a way to still have great, responsive service while keeping most of their amenities open, and doing so in a responsible, socially distanced way. If you're looking to get away after months of plague-induced cabin fever, you could do a lot worse than the Westin Lagunamar, and Mexico in general. In all honesty, it's probably safer here than your local grocery store if COVID safety is your top priority. I saw several families here that were able to safely vacation with their older, higher risk parents and grandparents. Check out my first review for details on the rooms and amenities. The hot water situation still hasn't been solved, which is unfortunate since the showers themselves are amazing. Secondly, the Marriott timeshare program wasn't even mentioned to me last visit. This time around, the concierge staff was constantly giving us the hard sell to sign up for the sales pitch, which can be dialed back a bit. I completely understand that these are tough times and every opportunity to generate revenue is crucial, so I won't beat the concierge team up as they were very kind, helpful, and a delight to see in the lobby. I highly recommend the Westin Lagunamar. If you're a Marriott Bonvoy member, you may be tempted to book the Ritz because of the "prestige." However, after having spent time at both places, you want to be at the Westin Lagunamar. It's an easy 1.3 mile walk on the beach down to the Ritz for you to confirm that you made the right call. But hey, be sure to grab a Modelo at the Ritz's outside bar for your walk back!

Pretty much the only redeeming quality about this place is its oceanfront location facing the Caribbean Sea directly across from La Isla Shopping center on Kukulkan Boulevard. Wi-Fi is so slow and spotty I can't even pull up a webpage to pay my credit card bill. Cable tv is lackluster and doesn't even have a guide page to let you know what's playing. Room amenities are sad, even for the "premium" rooms. Definitely been to much nicer resorts and will not be back.

This was our fourth visit to the Westin, and our family loves coming to Mexico. We got married here, so we know our way around and definitely like the ease and location of Lagunamar to the supermarkets and amazing restaurants in the area. The upgrades to the room definitely made for cleaner amenities which was a happy surprise. One thing I would NOT recommend is using The One Transportation for your return trip home. Our driver left us without so much as a phone call even though we had paid for roundtrip transfers. We were downstairs waiting to check out and there was a line. When we asked for a refund because they had left they refused, and the manager wouldn't even help us hail a cab to get to the airport. I don't understand how a whole car service company doesn't have any additional cars that can be called to take you to the airport. I'll never use them again. They were very rude. Do yourself a favor and just take a taxi! Not worth it and they don't deserve the money. Felt like a SCAM.

We always enjoy staying with our family in the summer or on spring break. we took our kids over spring break and they had so much fun playing in the pool and going to the kids club! I love that is close to shopping and restaurants! Staff is great with recommendations! I wish they would fix the light to have cars stop for crossing the street or the hotels would chip in and put someone out there to direct! It's pretty scary going across the street with littles! We always feel safe and welcomed on the property.

First stayed here. Our suite was very nice and convenient. I like having a washer and dryer si ce you can throw your wet clothes in it after going to the beach or pool. Other convenient amenities are having ATMs on the first floor and grills to cook your own food. This Hotel is a good choice if you are planning to visit Cancun.