The Westin Los Cabos Resort Villas

Staff at this property all seem to really enjoy their jobs and are very welcoming of the guests. The staff at the activity desk are wonderful in creating a fun atmosphere through different activities. Take the daily stretch/yoga class and the fun activities at the pool. You will feel refreshed everyday and feel less guilty about eating too much.

Different aspects: 1. Interval said no fees other than the environmental fee but when you check in you get charged an additional fee for being an owner even though I'm not with Marriott! I also don't get to use the pool. So we pay but don't get owner services. 2. The people that work there are friendly and nice. 3. We were put in a room that had a limited view at first. 4. No one was allowed to be on the beach 5. Swim up bar was fantastic 6. Gym was nice with a great view 7. Restaurant is overpriced. Bagel is terrible. Best food was where the locals go to eat! Overall - because I'm with interval not Marriott they don't give the same perks but you still have to pay as if you are with Marriott. Hence concierge won't help you. The guy in concierge was the only one that was rude to me twice and said oh you're with interval which is not us. Really rude!

Amazing Experience! We were a group of 5 with three 19 year olds and us parents. We stayed in a 2 bedroom premium villa . It was beautiful and spacious. The hot tub on the balcony was perfect. It was so nice to enjoy such beautiful views and listen to the waves right from the balcony. As a owner I had access to certain owner privileges which was a perk. The concierge Eddie was so kind and helpful. The entire staff was courteous and attentive. My husband and I went to the higher end restaurant on the Baja side and it was amazing. Having access to the Westin Resort was also a perk for the entire family. We rented a car and found the driving to be fine. Some minor changes I wish they had : a shuttle to Los Cabos and San Josue Del Cabo and a mid week Tidy service. We had excellent weather. We enjoyed a sailboat excursion to the Arch which was arrange by our Concierge, eating at Flora Farms and attending the Artwalk. We had a wonderful vacation.

My husband and I stayed at The Westin Los Cabos for our honeymoon and while the resort itself is absolutely beautiful—with stunning views, a spacious and well-designed room, and great amenities—the overall experience fell short in a few important ways. First, the customer service was inconsistent. While some staff members were kind and helpful, at times we felt dismissed or overlooked, especially when it came to addressing concerns. Most disappointingly, we encountered two large roaches in our room on two separate nights. When we alerted management, the response was underwhelming—just a surprised “Oh no, really?” with no real apology or follow-up. Maintenance came to remove the bug but didn’t even spray or inspect the room. Given that this happened during our honeymoon, it was especially disheartening. The food on-site was also overpriced and, unfortunately, not the best quality. For the cost, we expected more flavorful and thoughtfully prepared meals. All in all, we enjoyed the beauty of the resort and made the most of our time, but the lack of attention to customer care and food quality brought our experience down. We’re giving it a 3.7 out of 5 and hope to see improvements in service and guest experience going forward.

The Westin Los Cabos Resort Villas - Baja Point is a most unique resort. Not only are there awesome views but one-of-a-kind accommodations. Important information: BAJA POINT is considered the "owners" section of this resort with "The Westin HOTEL" portion being the HOTEL accommodation. (Hmm.) There is a continual breeze and sound of waves crashing! (Ahhh, yes!) Personnel are wonderful. However. The grandiosity of this wonder comes with issues of a too grand (size) for older, limited mobility folks like us---85 and 82. We discovered how to compensate for size and mobility late in the week although even strategically placed elevators still made the circuitous stairway journey to the lower areas somewhat taxing. Definitely go and enjoy the many amenities but ensure you have considered just how laid back you want to be. That is, how will the layout of stairs and elevators affect your desire to "go down" or go up away from your unit. On a downside, we found 3 maintenance issues that were not completely resolved when we left our 1-bedroom (with a private outside spa on our terrace; definitely lap of luxury!) suite. 1. Air in the pipes grew to a crescendo our first day and was fixed by the second day. 2. The stacked dryer/washer did not work on the critical 4th day and was not fixable although a team member took our clothes and completed wash/dry/fold cycle. Grateful but had to call around 9:30 PM to ensure we would have our clothes back by the time we left the next day. Good we did. 3. Gorgeous ceiling fan in the living room did not work; had to call twice and then three fellows replaced it but left it at fast speed and although we had no problem with the identical bedroom fan, we could not get it to slow down. Called again but another maintenance fellow couldn't fix velocity. So. Will we go again? I think so but to the HOTEL section that is easier to navigate for older folks like us. DO go and enjoy. Top notch regardless of issues we had. Hope these tips help!

Wanted to share this was our first trip to this area San Jose Del Cabo and it was amazing 👏🏼. We really enjoyed ourselves especially the service and people we came in contact with here at this resort. From the moment we stepped out of the transportation from the airport until we left the property it was Excellent! Wanted to give a special shout out to our concierge Dulce who was fabulous and front desk Adriana whom gave us our road map of what was needed during our stay and our dinner was outstanding at the El Ciruelo (Baja Point) where we had a great server Mr. Victor and the server Mr. Gerzurin. The property is extremely clean and anyone you walk pass has a smile and a hello. Thank you so much for this amazing time. We can't wait to return again soon. You left a great impact on what vacation is supposed to be. And if you get a chance locate Ms. Dulce she will make all things happen!

I was to first point out that upon arriving, you are met by the beautiful ocean view and a cool towel to cool down. We were greeted with smiles and I have to say that about 95% of the staff are friendly. We were escorted to our room, but were quickly disappointed when we saw our “ocean view” room. It was a sliver of the ocean. We are marriot time share owners and pay for an ocean view room. We went to the front desk and asked them if we could possibly get a room change. The manager began to tell us that “every room is ocean view” and that unless there are cancellations nothing can be done. What a huge disappointment…bad start to our vacation. Nevertheless, we tried to not let it ruin our stay. However, the next challenge was dealing with concierge! Oh what a disaster! We wanted to book an excursion with one company, the young lady by the name of Nancy decided to choose another company for us and choose whatever time that she thought was best! We did not appreciate the lack of full transparency or explanation while booking this experience. After realizing the error, I had to request a partial refund to get the 1) excursion company that o requested and 2) the time that I wanted the excursion for. But that wasn’t the ONLY problem. When I inquired about the location of the excursion, she gave me the wrong address and then told me to use Google maps to locate it. It wasn’t until I got to the location that I was told that we were at the wrong place. We not only missed our excursion but had to reschedule for another day. Nancy cost us time and extra money because we had to take an Uber back the next day for the rescheduled activity. This hindered us from doing something else. Word of advice -book your own experience! Do not use Concierge!! ||Pros: pools are nice! The food at the bar is really good!! The bar tender there makes the best mojitos! Aside from my unpleasant experience with Nancy at concierge and the manager at the Fri g desk everyone else was very pleasant! |Oh and book dinner at the restaurant at Baja point! Absolute gorgeous view!! (Picture included)

The moment we arrived (this isn't our first stay) we were greeted with "Welcome Home" and it really feels like home. The staff is always the same, so they remember us, and we are greeted with warmth.||I enjoy catching up with my "friends", especially Angel, who remembers what preferences are from stay to stay. Raul was on vacation this visit, but I look forward to seeing him next time. There are so many other wonderful staff members, friendly and welcoming, a truly personal experience.||This trip I met Sebastian who I took water aerobics from my last stay and will again. We had a chance to meet and really get to know each other, which was a special experience for me.||We visit this resort twice a year, and as wonderful as the hotel is (it's really a beautiful property), it's the staff that makes our time in Cabo San Lucas special and memorable.||Bring your family, come with friends and get ready to make new friendships at the Westin Los Cabos .