The Westin Maui Resort & Spa, Ka'anapali

What a truly special place to take your family! Our family of four visited (3 of us visiting Hawaii for the first time) this February, and this resort was dreamy. |The hotel is right on the beach, so the ocean is an integral part of your stay and home there - the sounds, the whale-sightings, the colors. The pools are everything our 9-year-old and 12-year-old wanted - varied, waterslide, waterfall features, basketball hoop. |We were fortunate enough to stay in the Hokupa'a tower, which was an added bonus, because we found our home base: the Lanai lounge. Greeted every morning by Gia, a host who makes everyone who walks through her door feel welcome and special, how can your day not be brilliant? Delicious breakfast. Easy snacks for hungry swimmers, a place to come for a quiet cocktail at the end of the day, staff that is classy, kind and easygoing all at once. |We were only staying at the Westin for two nights of our time on Kaanapali. And it took only minutes at our next hotel before the fallen faces of our kids (and perhaps our own as well) had us on the phone to see if we could return to the Westin the next day. I know it sounds ridiculous - it was - but the decision was the right one, as time in Hawaii is precious. We were back in the fantastic pools, getting to visit with wonderful Gia at the Lanai, wave-jumping right in front of the hotel the very next day. |We hope your stay is as special.

The property was gorgeous. Beautiful grounds and flowers. We had the studio which was well stocked with kitchen items. The entertainment one afternoon was excellent. We took the package for five nights for $999 and were required to attend a time-share presentation. They were very low pressure and took our No without any problems, unlike some other presentation I had attended. This was the first time I have stayed in a vacation club where you had to pay for parking. Not happy about that.

My wife and I were incredibly excited to visit Maui and chose to stay at the Westin for our trip. After a long day of travel, we were eager to arrive at the hotel and begin our vacation. Unfortunately, from the moment we stepped into the lobby, we felt unwelcome. Despite the concierge desk being fully staffed, no one acknowledged our presence or offered assistance. When we approached one of the staff members to confirm we were in the right place for check-in, the employee assisting us seemed visibly annoyed and uninterested, setting a disappointing tone for our stay. Hoping to move past that initial encounter, we proceeded to our room to freshen up and relax. However, we were immediately met with additional concerns—the room had a strong mildew odor, leftover trash in the bathroom, and a noticeable amount of dust, raising questions about cleanliness. Seeking some fresh air, we headed down to the pool area and asked a staff member where we could get towels. To our surprise, we were met with skepticism despite wearing the designated pool wristbands. The attendant insisted on verifying our check-in record before providing towels. After confirming our reservation, he informed us that we needed to bring our towel cards from our room to receive towels. The dismissive and unwelcoming attitude was deeply disappointing and left us feeling unwelcome at every turn. At that point, we decided to seek alternative accommodations and walked over to the Whaler Resort. The staff there was incredibly kind and understanding of our frustration, providing exceptional hospitality that completely turned our trip around. Before leaving the Westin, we spoke with the manager, Cameron, who was apologetic and kind, but still charged us for the night. He advised us to dispute the charge through Hotels.com because that is where we booked the reservation, this was a false statement because we did not pay through hotels.com, we were charged directly by the Westin. Unfortunately, the Hotels.com representative informed us that the Westin staff was uncooperative and unwilling to assist in resolving the issue. This lack of professionalism aligned with our overall experience at the property. While it was disappointing, we did not allow this experience to ruin our trip. We are grateful for the outstanding service we received at the Whaler Resort, which ultimately salvaged our stay in Maui. However, based on our experience, we would not recommend the Westin and hope that they take steps to improve their customer service, cleanliness, and hospitality moving forward.

This was a family trip..we were able to refill|Water bottles , go to gym and great morning yoga, cocktail service at pool good but slow at bars .. easy to get chair and towels at pools , beach had chairs for a fee which I am not a fan of. I like when the shade and chairs are included .. the nickel and dime of beach equipment or snorkel|Or boards.. should just be included..I think we usually stay at a little higher end that includes these things. Overall service at restaurants and getting in wasn’t great Starbucks before 7 am was good not after. Loved the weaving class and the huge arcade was impressive..it did have a bad smell in there . Pools and ground clean proximity to whalers and beach path great. Walked to Roy’s and black rock.. haven’t been in kaanapali for many years..haven’t stayed here in 25? Good overall experience . Excellent housekeeping mahalo

Nice hotel, but not quite the luxury experience they project from the website. We had a 1 br suite in the Hokupa’a tower. We got a corner room on the Whalers Village side of the building. Do not - repeat - DO NOT accept a room on that side. It is loud, cooking smells from the restaurants come into the room, and the delivery trucks at 4:30 am just are not it. Unpleasant to sit on the very nice balcony, damn near impossible if the restaurant next door is grilling - whew! The room itself is fine, but there were no pillows or blankets for the sofa bed, which we needed. They were delivered by housekeeping pretty quickly, though. Speaking of housekeeping, my teen daughter was taking a shower in the room alone with the do not disturb sign on the door. Despite this, housekeeping just walked in anyway. She was able to grab a robe and tell the staff member to please come back later. That’s pretty unacceptable. ||Restaurants were okay - tourist food. Drinks are decent. Prices are high, but that’s everywhere. Pool/beach services are very good - the attendants are right there when needed and they’re so pleasant. The Lanai lounge was fair. Very dark, very few available snacks, and they appear to get everything from Costco. Again, staff is great.||The hotel is okay, but you definitely do not get what you pay for. Stay at the Hyatt instead - much nicer for the same money.

Resort was stunning. Koi ponds, flamingos and parrots. The pools and beach were awesome! Kids loved the huge slide in the pool and the hidden grotto. Snorkeling from beach was nice. Staff was friendly . Dining options were delicious. Shopping was a short walk down beach trail. It was awesome! 🪑🪑🪑

AMAZING! We had the best time here. Our room had a fabulous view of the ocean and all the whales. Check in was fast & easy and the woman was so nice. There are so many things to do around the hotel. My kids loved the birds & fish and the game room. My husband & I loved having a Starbucks right there to take on our walk every morning. So many dining options nearby. We even caught a sunset whale cruise right in front of the hotel. We will defiantly be back!|The only negative is not on the hotel, but the beach right out front is not for kids or adults for that matter. We saw 2 recues when we were there. Super scary!

Rooms are like a hotel room.. small but we had a nice baloney. The ocean view is really iffy because of huge Palm trees. Also very noisy with the fountains and music that continues until at 10:00 pm and most room can hear it. Also this hotel must cater to families with lots kids.. felt like I was at Disney.

We are staying at the Westin- this is our last day here and I am just so sad to leave. It has been a magical space. From the moment we walked through the entryway up into our room. It's just been a whole new world. We were on third floor garden room and even though we can't see the ocean, it was spectacular to be engulfed in this nature with all the crazy birds and the waterfalls. We left our Slider open all day long and all night long to hear the sounds. All the workers here are so incredibly nice, the food everywhere on site has just been amazing. I took a yoga class this morning and it was incredible. This resort is so clean and has such an amazing vibe. We walked around to other resorts nearby and it did not encapsulate any of the energy the Westin has. The pools and the adult hot tubs were so cozy during sunset. Love the one at the top with the sand floor! I didn't want to leave. I'm blown away with all the amenities, live music, classes, and friendly staff. It has been an absolute dream. Definitely planning our next trip back and will absolutely be staying at the Westin.

Our yearly trip to the Westin Ka'anapali was yet again fantastic! Years ago we learned about the Hokupa'a Tower which has access To the private Lanai. This is the only way we travel now when coming to Maui. The personal service is always top notch. They know your first names as soon as you open the door to the private lounge. The hostess with the mostess (Gia) is such a wonderful delight. So kind and accommodating. I always enjoyed chatting with her each morning . She also gave great advice on nearby sights to see And things to do with the kids while my husband golfed. Thank you Gia! You are amazing! The bartender we saw the most during our week in the Lanai was Freddie. We had the pleasure of also seeing him last trip and always enjoyed our chats with him. He is Another amazing employee. Super friendly and knowledgeable on drink creations. Thank you for making our trip that much better with your friendliness and attentiveness to drink details. You are a great bartender! Pineapple Mike is still on scene teaching the hotel Guests about local pineapples and providing samples. We enjoyed being able to say hello to him again this year and ask about his pineapple farm. When chatting with Gia one morning, I was telling her how much we love coming to the Westin (especially the Lanai) Gia was so appreciative said it best when she explained that we have so many choices for a place to stay when we come to Kaanapali and it made Her happy to hear our love for the Westin and their service. I never stopped to think about that. She truly appreciated that we come Back year after year to the Westin. It's all bc of the service and hospitality we find there from people such as her. Keep up the good work friends! Mahalo See you next year !

Super nice resort and had an amazing and relaxing time at the Westin! The staff members are very polite, and special thanks to Glenda for the awesome customer service! Highly recommended and would definitely return!!

This resort was gorgeous. We were so welcomed when we entered we felt like royalty. The location to the beach was amazing and the restaurants were plentiful on the resort. We had free drinks upon entering and were able to enjoy the pool and adjoining Kaanapali beach. The staff was so nice and the parking was very easy. The space itself looked very beautiful that pics might not do it justice. There were birds and flamingos and fish in the entrance which was amazing. There is an arcade with popcorn (my fave). Water station to fill your bottle and their own luau with crazy fire throwers! We loved it and you have spoiled us for every other vacation and hotel trip in the future.

We would come back in a heartbeat . Pictures explain it all. Right by the best snorkeling spot - Blackrock just a short walk. Literally almost attached to Whalers Village for an awesome food court if you want to go outside the resort restaurants. This hotel was the perfect trifecta for its location for food options, urban activities like shopping (upscale and local) and snorkel and nature experiences close by!! For our first time in Maui I am so happy we picked this hotel. The bed was divine too. The staff is so kind and friendly !!!!!

We came here and had a great time relaxing by the multiple pools. The service by the pools was great but there was absolutely no service at the Oceanfront Casabella that we rented :( The grounds and the pools are spectacular, no doubt. There are flamingos, parrots and koi fish on the grounds. There's an arcade and some shops in the hotel. And Whaler's Village is right next door. And you can walk to several other hotels from the Westin. Overall, it was a nice experience, but we would recommend staying by the Adults Only section if you are a couple looking to relax. The other pools are geared towards families, and can be raucous.

What a wonderful experience! The luau is OUTSTANDING! From the minute you arrive at this outstanding Westin property until you leave the parking structure, every moment is a treat. The staff is kind and knowledgeable. The performers are EXCEPTIONAL. GO SEE THIS PERFORMANCE!!!

**Disappointing Experience for a Special Occasion** I recently stayed at this hotel in Maui for my 40th birthday and invited my family, a total of 4 other groups. Unfortunately, our stay was overshadowed by several serious issues. First, gifts we purchased through the hotel were delivered to the wrong rooms. For a place of this caliber, this level of disorganization was surprising and frustrating, especially given it was a celebration. Second, we booked one of the most expensive rooms in the hotel with a beautiful extended balcony and lanai. On our first night, we found multiple cockroaches (4-5) on the lanai. My children were understandably upset and didn't want to spend any time there. When we raised the issue with the front desk, they dismissed it by saying that cockroaches are common on the island. They did send someone up, but their solution was completely inadequate--they simply threw a towel over the roaches and stomped on them. When I asked for proper pest control, they sprayed the area, but it only worked briefly, and within 30-40 minutes, more roaches appeared. The next morning, we found a small cockroach inside our room (Room 286, for reference). At that point, we had enough and went back to the front desk. They offered to switch our room, but both options had much worse views. Eventually, we opted for a higher floor unit, but it didn't have the lanai that we specifically booked (which was the reason for the higher price). We were exhausted from dealing with the situation and requested compensation, asking that they cover the price difference between rooms ($300-$400/night) and at least comp the first night, as the room was essentially unusable due to the infestation. It took two days and a corporate complaint for them to finally offer a $600 credit--laughable when our original room was over $1,000 per night. What was even more infuriating is that after asking them to take Room 286 off the market until the roach problem was handled, we found out two days later that it was already occupied by new guests. Bottom line, we understand that problems happen, but what made this experience so terrible was the lack of accountability and care. The issue was downplayed, and it took way too long to get any sort of resolution. My family spent over $15k in 5 days between rooms, restaurants, and on-site activities, and we left feeling completely disappointed. **If you're considering this hotel, avoid Room 286 at all costs.**

Overall, this is a fabulous resort to stay at! They have free activities you can do at the resort, there is a path that you can walk that connects you to other resorts and a shopping center, and they have penguins! For the free activities offered at the resort, you do have to sign up as soon as you can! We were told you could sign up for the activities on the day of. We took the Hula class and the nut bracelet making class. The hula class was wonderful because the teacher took time to talk about Hawaiian culture to make sure everyone understood what they were learning. We got on the waiting list for the bracelet class, but I highly recommend just hanging around when the class time started because the instructor let us make one due to hardly anyone being there. I gave this review 4 stars mainly based on the amount of construction happening at the resort while we were there. So the cool pool bar/cove was closed off which was unfortunate. I cannot wait to see what it looks like when the construction is over! Also, the spa there had weird hours making it tricky for us to schedule a massage, so we went to another resort close by. But overall, I love this resort - the staff are friendly and the food options on site are delicious!

I've never stayed somewhere that had six separate pools. However, most of these pools are quite large and meandering, so you would be excused to believe they had even more pools. The layout of the pools, with the excellent landscaping is very attractive. I also think the lobby area is very well done and attractive, and they obviously had a very talented interior designer for the hotel. The furniture pieces in the lobby are almost museum quality in terms of design. The rooms are nicely appointed, but not very large. However, this pricy resort does not deserve five or even four stars. If it wasn't for the positives I expressed above, I would have rated them one or two stars. Here were my issues. 1. The check-in process was very, very slow. I can't understand why it takes five to 10 minutes per person. Our group had 75 people (about 40 rooms) and the process took almost as long as the flight from Minnesota to Hawaii. The contrast was glaring because we had just come from the Fairmont Orchid (on the Big Island) and they were able to check in each person in about 60 seconds. 2. They have no electronic checkout, so you are forced to wait behind people in the never-ending check-in process. In 2024, there is NO reason to NOT have people checkout electronically and be able to bypass the desk. 3. When we signed up for the room, we had a choice of mountain view or Ocean view. Although we selected mountain view, we actually got parking lot and dumpster view. I kid you not: I've stayed at plenty of Motel 8's and La Quintas and never had as ugly a view. My wife was almost in tears. We went to the front desk and were headed for the "we have no extra rooms" explanation. Fortunately, the head of the travel agency who booked all the rooms, intervened and we were given an upgrade overlooking the pools and ocean. Yes, I understand the lower price does not entitle me to an ocean view, but it doesn't mean I should be seeing a parking lot and dumpsters. 4. Unlike the Orchid, the lobby staff as pretty crabby. Perhaps this is because of the recent fire in Maui, but they just weren't feeling it. 5. The Concierges I talked to were frankly incompetent. I asked for a dinner recommendation and was told by the Concierge, "I don't eat out." Huh? Then she rattled off the name of four restaurants nearby and asked me which I wanted. How would I know? Based on the name? I asked for sample menus and she had none. I asked if there was an on-site restaurant and she told me about the Ulu Kitchen, but again had no menu. She told me to walk down to the restaurant and ask for a menu. She told me they all had chicken, fish, and beef. As do all of the other non-vegetarian restaurants in the US. When I asked about the free green trolly, she told me it picked up in front of the hotel. When I went there, the bellman told me it doesn't pick up there and I had to walk to the Whaler's Village to get it (about five minutes away). Later, when I wanted to use the free hotel shuttle, I again was told the wrong spot to wait and that the hotel van did not have the name of the hotel or "shuttle" on it. Instead it said something like "Polynesian Tours." How would I know that the van would be labeled this way? When I complained, she said "all the concierges know this." Great. But the idea to tell the GUESTS! 6. The Resort Fee is an excuse to add a required expense to the room. It's required and it's $45 a day. See my photos for what this includes!

stunning resort with fabulous hospitality. from the start our front desk lady, Caroline, was so kind. the room was beautifully done. the various pools are perfect and the beach is crystal clear blue water perfect for swimming!!! they have a new arcade bar area which was a delight. the flamingos in the lobby area were the cherry on top! can't say enough nice things about this place!

After reading some reviews, I was a bit skeptical staying at the Westin but I am so glad we did! We had an INCREDIBLE stay and here is why... 1.) Check-in was a breeze. Front desk staff was able to check us in and give us a room despite checking in prior to check in time. We are lifetime Platinum Elite members and were not offered an upgrade but that didn't matter to us. 2.) Room was bright, recently updated (I could still smell fresh paint) and clean. Beds were really comfy - best we had on our 2 weeks trip - and the view of the mountains was lovely! I did find that rooms were on the smaller side but it was functional for us. 3.) Pools were a great entertainment for the kids! Our kids spent a lot of time in the kiddie pool area going in circles on the kiddie slide. There was a pool with a basketball hoop that my son loved to play pick up games at and the "big" slide was fast! We rented Pune's (pool chairs with half moon cover) twice and one cabana - Hale Ali'i H4 - that overlooked beach and pool with a couch, tv and mini fridge that was awesome!! Totally worth booking the Pune' and Hale at the pool to not have to deal with crowd to grab pool chairs. Our cabana server Elmer was awesome and was always on top of our orders. And cabana supervisor Mr Jaleo Lopez was awesome! We were pool regulars and he always remembered our names and made sure we were taken care of! Thank you Mr Lopez! 4.) Location was superb! Being right next to Whalers Village was a huge plus because of the convenience of the restaurants and ABC convenience store. Safeway and Times grocery stores were a close 5 minute drive and we never felt that our hotel was far from anything. Another plus about being close to Whalers Village is that you can take most boat tours from there. For us, it was a quick two minute walk to UFO Parasailing and Wake Maui pick ups. 5.) Food was better than expected for a hotel. Mahele Market - As we were Platinum Elite, we were given two vouchers for Mahele Market and surprisingly it was generous portions and very good! Definitely try the local Moco Loco! Ulu Kitchen by Merriman - We also ate at Ulu Kitchen one evening and it was delicious! The entire trip, the menu everywhere is the same but at least at Ulu's there was a scallop plate that was incredible and nothing like I had eaten anywhere else in Maui. We had a 6:30 reservation to sit outside and catch the sunset which was nice! Hale Mo'Olelo - This was just average but the ambiance was nice overlooking the beach. Poolside Dinning - We also ate many times at the pool which was consistently fast and good! We absolutely LOVED the Chicken Karaage! Hands down the best thing on their menu. I also loved their Holo Holo cocktail! Starbucks - who doesn't like to have a Starbucks conveniently in the hotel? 6.) Arcade - The kids loved the arcade and wanted to go everyday. For being at a hotel, there was a great selection of video games available and the kids loved winning tickets to redeem for prizes. Great activity to take a break from the sun. 7.) Valet Parking - Although I wish parking was cheaper, the service from the valet team was superb! They were very friendly, always willing to help us with our stroller and retrieved our car quickly. 8.) Resort Fee Inclusions - My kids loved feeding the flamingos and koi fish and handling the parrots on property. We found that these activities were always in the mornings so if you have little ones definitely pass by the lobby in the AM. Resort fee also included two signature cocktails which was nice and there was a show Sunday morning which featured authentic Hawaiian hula dance. 9.) Hotel grounds were serene and beautiful with a waterfall, flamingos, koi fish, and tropical lush. 10.) Beach was beautiful. We rented a beach Pune that was horrible (probably the only low light of the trip). We switched the beach Pune a few times because majority were broken. The service at the beach was good but we did not care to spend too much beach time at the hotel beach as we preferred other off the grid beaches that were close by with little to no people. When in Maui, we will definitely be back to the Westin! Mahalo!

We loved our stay here!! I would highly recommend! There are plenty of activities to do in the resort itself, the staff is kind, the pools are great, and the beach is very close. We attended a luau that was a short walk from the hotel. There was a talking parrot that greeted us every morning. And there is an outdoor shopping center with restaurants and stores that are also available for more variety! We loved this place- best vacation ever.

Super easy hotel to get in to.. I like the boutique feel, not too big and the place looks brand new. The pools are fun, great areas for children yet plenty of deck Space for adults.. and a quick walk to the beach. The rooms are spacious, the kitchens are great. Beautiful gym. The only suggestion would be to have more food resources, there's one restaurant at the pool, but I guess it's sufficient. This location has a free shuttle to the shop at Whaler Village, walking distance to Dukes restaurant just a few minutes away, higher delicious food with nightly entertainment.

Came here to eat and drink at the restaurants and arcade and had the worst customer service. Do not recommend this place.

My husband & I were very grateful & honored to stay here. This experience was truly amazing for us both. We had met some wonderful staff of Maui locals (Front desk Uluwehi) to exchange students (Nickoli & Ana) from all over the world like Bolivia! I wish i could give credit to each & every staff member from front desk check ins , Concierge to house keeping to the Maintenance guys to the Bar & Restaurant staff. Our stay here has been so Wonderful & Superb that We were just in ;) Awwe of soaking it all in. Having made new found friends for Life! We truly hope to visit & see every one of them again. #LahainaStrong

Recently renovated. You have to leave the resort and experience non Westin level to appreciate what this hotel offers. This is excellent for families with kids-- there are a number of pools including kids ones with a slide, waterfall and funnel. And then there's the adult infinity pool, pool, and hot tub next to a bar and the luxe pool with swim up bar. There's poolside service for food and drink. Sunscreen and water stations throughout. Snorkel and inflatable rentals next to kid pool. Easy towel service. Comfortable rooms. A standout lobby with picturesque waterfall, tropical birds, cultural programming including lei making and a Polynesian cultural dance performance every Sunday. There's an onsite luau which is super convenient to avoid driving anywhere. The food onsite at the luau and restaurant is also surprisingly great for resort food. This is the luxe choice for Maui, and is a notable resort for a reason. Loved our experience here.

We are Marriott Bonvoy members from way back before Marriott bought Starwood. Stayed in a lot of Westins. Stayed the second week of August on points. Probably will not stay in this one again for two big reasons: 1] The Westin-branded "Heavenly" mattresses were even MORE plush and spongy than usual, they had two layers of pillow top and if you side-sleep, your spine is not supported. I asked the housekeeping guy to come up and look and he said "recently renovated and they were brand new". Nothing he could do. My wife and I both had really "Not Heavenly" sleep for 7 nights. 2] We faced the pool area and the ocean. yeah the view was great... but... (and this is a Mixalot-sized Big Butt™). The bar that faces the pool, Ono Bar and Grill, has cheesy lounge music: "guitar payer on mic", for instance, and the musician is facing the bar crowd, but has a speaker that faces behind them to the entire pool courtyard and the entire tower we were in, with hundreds of rooms. Well, they allow the mediocre music to play until 10PM EVERY night, no matter what. You can hear it echoing, clearly through your double-paned sliding glass door. I called security, they claim they asked them to stop or turn it down. I dont think so. I went down and talked to the manager, "Abed"? I think his name was. I pointed out the rear-facing speaker, and the fact it faces a huge, empty pool and a huge courtyard that seranades hundreds of guests. He told me it was necessary for the bar's guests who sit off to the side and thanked me for my feedback. Next night? It was facing a bit more sideways, towards his guests, but still blasting backwards in general, behind the singer, serenading the entire tower and echoing in the pool courtyard for no reason. The bar had maybe 15 guests at this point, Maybe 5 were actively paying attention to the music. So, 5 people, or hundreds of guests. Abed made his choice and the Westin backs him up. I asked specifically at the front desk about the noise till 10pm and an experienced clerk told me the people facing the parking lot have it worse, since there's tour busses beeping and backing up or dumpsters being emptied at 5am, on the parking lot side, So, no sleep until after 10PM it is. Most all employees were nice and friendly, especially considering what they had to go through with the fire. We live in a fire evacuation zone, but have not had to go through the loss they had (yet). We especially liked the ladies in the breakfast nook where you can get the "grab and go" items. Super friendly. Next time, we might stay in a condo nearby, but not the Westin resort hotel. and we will have to ask about the mattresses ahead of time.

Gorgeous resort! First time staying here. Just a beautiful place. Has all the amenities you can think of. Great staff, great restaurants, nice beach right there, shopping, etc. I will definitely come back for a vacation in the future. Thank you!

We stayed there for 5 nights, 2 adults and 2 kids under 11. We did our research and wanted a kid friendly hotel with great views and these guys did not disappoint! They have 5-6 pools with two different slides (one for smaller kids and other for bigger kids) for kids and also an adults only pool with a hot tub. We were on the 4th floor facing the ocean and the view was pretty amazing! After we booked the trip we had read that the main hotel has some "dated rooms" which alarmed us but when we got there the room was very nice and modern. The only feedback would be there was no fan in the bathroom:) The newer wing of the hotel has rooms that are 20% bigger and that much more in cost, with a family of four we may book that next time as room for 4 was slightly tight. Staff was great and friendly, lobby is very nice (checking in and out could be a bit faster). They have Koi fish, flamingos, parrots and water falls along with shopping in the lobby area. Pools have food and beverage system by the pool, private cabanas are available for an additional cost. They have free activities like coconut weaving and other crafts for free, free pineapples in the mornings. Went to Luau next door for an additional cost, it was an amazing experience you won't forget. If you like to snorkel there's "Black Rock" which is a few minute walk close to the hotel that's one of the best snorkeling spots in the island. The beach is super kid friendly as well. Highly recommend the hotel, will be back next year.

My husband and I booked a six night stay for our honeymoon in hopes of having a relaxing time. But honestly, we were so disappointed with our stay at this property that we checked out early to return to the first hotel we stayed at in Maui. First, of all, the room was kind of on the small side. The bed was ok, but not very comfortable, the shower was loud and you could definitely hear people running up and down in the hallways making all sorts of noise. We appreciated that we actually had a Mountain view, as the ocean side would have been facing the pools and we suspect it would have been much noisier. The lobby itself is beautiful, and the location was nice. The lobby actually has flamingoes, fish and three caged birds, which while pretty, I do kind of feel bad about the birds being there. We did like that there was six different pools on the property, but they did feel a bit over crowded. In order to get towels, you have to bring down towel cards to exchange them, but when the towel bar closes at 5 and the last call for the pool bar is apparently 4 p.m. while there's still a few hours before sunset, it really feels like your day is cut short. At the towel station they did have a variety of things they were selling (toys, floats, etc.) but to get chairs to sit at the beach, the starting price was $18 for an hour or $85 for a full day, it also feels like they are nickel and diming you. What's the point of staying at a hotel on the beach if you have to pay so much extra to actually enjoy chairs at the beach? Also, if you aren't a fan of birds, be warned there are SO many constantly flying around at the pool and getting rather close to you as you try to relax. There is also an area that's supposed to be adults only (18+), but there was always kids in the pool/hot tub splashing around and got us wet while we were in our chairs. We had parked our car with the valet, and within one day of being in their possession, the car was returned to us covered in bird poo and there was suddenly ants crawling all around inside of it. So not sure where they were parking it, but that's extremely frustrating. Next, the food was terrible. They have a market on property with limited offerings. After a long day to Hana, my husband and I decided to try their pizza and nachos so we wouldn't have to go out. Within two hours of eating it I threw up and the next morning my husband also woke up ill. Trying to be optimistic about lunch at the hotel, the next day we tried to have food by the pool, and it too was questionable when it came to its freshness. They even told us the lobster in the lobster rolls was premixed with the aioli like "tuna salad." It is really frustrating to be paying all this money to be able to enjoy time at a resort where I don't feel like I can confidently eat anything at without getting sick. It really cuts into the experience and time you have to enjoy the day. Additionally, it really seemed like they had only one waiter/waitress for all six pools because they were pretty much nowhere to be found. We tried to order virgin pina coladas with a hint of strawberry, which we were told was called a lava flow, and while the first one was delicious, the one later that day was not as great. And the next day, it didn't taste good at all. Come to find out they were apparently adding bananas? My husband had also accidentally forgot to ask for it initially without alcohol, but the drinks must be extremely weak because we just thought something tasted a bit off (kind of like sunscreen had gotten in my mouth?) instead of recognizing there was some alcohol in there. Finally, the staff didn't really feel present at all around the resort, nor when they were around did it feel at all welcoming. Overall, extremely disappointing and not at all what we expected from our stay at a Marriott/Westin branded hotel. Didn't even stay our full reservation and definitely wouldn't come back.

No complaints really! Our room (288) was spectacular. The staff was incredible. The views were stunning. Everything was pretty amazing at this hotel. Just wish they had salmon!

The views from my hotel room in Westin Maui Resort in Ka'anapali was absolutely breathtaking. I was there for a birthday celebration and my boyfriend and I got leis on our arrival. With it being a resort and all, the room keys were in a design of a bracelet so I thought that was convenient and brilliant. The resort was secluded from other parts of the island so I felt it was more for families that plan to fill their days with the beach, pool, and food at the surrounding restaurants. I thought the resort was great until I experienced my first food poisoning from one of their restaurants, Hale Mo'olelo. This hotel was not cheap so I was expecting decent customer service, turns out they don't care about their customers at all. I asked if there's any way they could bring medicine or some Gatorade and they said they couldn't do anything. My boyfriend and I were so sick that we had to doordash medicine, food, water and Gatorade. It's not like we were lazy and chose not to go out, we were not in the right state to drive or walk anywhere. The hotel offered some Marriott points for compensation, but I did not feel like it was justifying the two days that we laid in bed to recover while in Maui. The least they could do was to check to see if we needed any water or food. Not worth the price and service, I expected more from a Marriot chain. One more thing that I forgot to mention was that I left a box of food on my stand for half a day and when I opened the togo container up, it was completely covered with these tiny ant like bugs. How is this possible when I stayed on one of the higher floors, was next to my food the whole evening and all the doors were closed. For the rest of the evening, any unfished food was left outside of my room. Totally unrelated to the hotel but, while I was enjoying the views from my room, the guy next door popped his head out from his balcony and spat right below us. We were staying on the second to highest floor. He didn't notice me staring till after the fact but that was disgusting.... keep it classy people. There is restaurants and people walking below us and it's not like you don't have a sink inside your hotel rooms.

The Westin is truly stunning, boasting a prime location on the border of Kaanapali & Lahaina. The pools are exquisite, and the sand-bottom hot tub is a real highlight. Its proximity to Whalers Village shops and eateries adds to its allure, making it an ideal choice for accommodation. While the front desk staff could benefit from some additional training and a touch of warmth, overall, the experience is delightful.

I recently had the pleasure of spending my honeymoon at the Westin Maui Resort and Spa, and it was an absolutely beautiful experience from beginning to end. The resort provided the perfect setting for a romantic getaway, and we were enchanted by its beauty. One of the highlights of our stay was the adult-only pool, which offered a serene and tranquil atmosphere. It was a lovely escape where my partner and I could enjoy some quiet time together, ideal for a honeymoon experience. The staff at the Westin Maui Resort and Spa went above and beyond to make our stay truly exceptional. Mark, who worked by the pool, deserves special recognition for his kindness and personable nature. He took the time to engage in conversations with us and shared fascinating insights about the island's history. His recommendations for places to visit on the island were invaluable, adding an extra layer of exploration and adventure to our honeymoon. On our last day, Mark surprised us with handmade tea leaf leis, a thoughtful gesture that left a lasting impression on us. We also had the pleasure of interacting with Dex and Anson (that might not be exactly right), who made a positive impact on our stay. Their friendly demeanor and genuine hospitality were truly remarkable. The valet personnel were incredibly friendly, always greeting us with genuine smiles and a willingness to assist. The Westin Maui Resort and Spa exceeded our expectations in every aspect. The resort's stunning location, attentive staff, and the exceptional service made our honeymoon an unforgettable experience. We felt pampered and well taken care of throughout our entire stay. Whether you're planning a honeymoon or a getaway, the Westin Maui Resort and Spa is an ideal destination. Its breathtaking beauty, serene ambiance, and the outstanding dedication of the staff make it a truly remarkable choice.

Nasty! Dead rat found inside the main pool! Clearly, pool maintenance isn't a priority at the Westin Maui. This was found by my daughter while swimming in the main pool by the waterfall.

The resort is beautiful at first glance yet falls short of expectations of a 4star resort. Our check-in process was quick and we were given special Kuikui Nut Lei necklaces. The majority of staff all seemed very friendly and helpful as well. The concierge was a bit of a jerk and extremely unhelpful in advising on activities in the area, he said he only knew about the west side of the island. The property with the exception of the pool area was well kept and beautiful. (The pool area was often littered with abandoned empty cups) The waterfall was gorgeous and a nice spot for pictures or relaxing. The flamingos and koi were great and looked well cared for. Our room was mountain view and nice but a bit dated. The mattress on our bed was surprisingly very worn and not super comfortable. However the size of the room was large, and the patio was a nice place to relax. The swimming pools were all beautiful but strangely shallow. The adult pools were only 3ft 11inches deep lol. The bathrooms near the adult pools were also pretty gross looking. The main pool was 4ft 11inches at its deepest. Also towels are only available at a towel desk which is only at the lower pools and closes early evening. The bar at the adult pool was never open in the evenings that we were there, so if you want to swim in the adult pool and drink you have to journey across the property to get a drink. The lower restaurant was fantastic! The food was excellent and the drinks were delicious. The bartenders and servers were all fantastic as well. The Market was not open during the hours listed so that was a bit frustrating when that was the dinner plan after a long tiring day out.

This place is half empty and they still gave me literally the room farthest from the ocean as 'oceanbiew.' Then when I asked for an explanation, they made up some story that they thought I needed a room for the hearing impaired. If you're just going to be hostile to tourists, you're in the wrong business.

Lovely resort. We had stayed previously. This time booked a package with Journese, and opted to spend extra to be in the wing that has access to the Lanai. And supposed to be ocean view. Well, our view was mostly parking lot and roofs of Whalers Village. And very noisy. It really kept us from sleeping. Noisy til late, then trash and delivery trucks early! Next morning we asked to move. Hotel was not anywhere near full. They wanted an additional charge to give us a better room! What? Asked for a manager, since I am also a Gold Elite Bonvoy member. Didn't get to speak to a manager, but they finally offered a better room at no extra charge. The bed is too soft, neither of us slept well in it. Pillows are very firm. Lighting in bathroom is one switch for all 3 lights. You can't have low level lighting for night, etc. Bad design. We had a small refrigerator it would have been great to also have a microwave. The Lanai has breakfast and dinner but it is very limited in variety and after a few days it got boring, especially the breakfast. We prepaid a 7 day package but we still had $45 per day plus tax charges for "resort fee" and $50 per day plus tax for valet parking, so that added on to the prepaid package, it was a very expensive week! Is it a nice resort? Yes Will we splurge on it again? Doubt it.

We absolutely loved our stay! Wonderful views and accommodations. A bit expensive, but we just loved it. The staff was so nice. Thank you to Denise! He made our trip so much more enjoyable. He knew us by name! I can't wait to come and stay here again. The beach is so nice. One of my favorite places to swim in the ocean. We even saw a turtle swim by. Nice pools and restaurants. There really wasn't anything bad to say.

We didn't stay here, just popped in to enjoy the Perfect Pina Colada. As this is a Westin thing only to find out I was really disappointed ordering a Pina Colada elsewhere and not even coming close to the Westin's version. Westin's version had roasted coconut around the edge of the cup and Coconut Cream and whip on top. I'll hang here just for this too.

Overcrowded. And a virgin pina colada was $18. It's equal to gouging. The whole keycard to get towels is just a nuisance.

We had a wonderful stay here. Service was incredible, the views are fantastic. We had a full ocean front view with the most gorgeous sunsets. You get beach access and poolside service. The restaurants on property are great and the resort overall is stunning. I can't wait to come back!

If I could give 0 stars I would. They booked us a parking lot view listed as "ocean view" for our honeymoon. We paid for upgrading to ocean front and they still didn't give us ocean front. New room was not ready when we went up. House keeping was inside cleaning. After we settled in to change maintenance walked in while my husband and I were both undressing completely nude. They stated they needed to fix a broken toilet and light bulb. And again walked in several times on us even after we complained. Managers here have done nothing remediate situation. Overnight supervisor promised room upgrade and escalation to corporate. Daytime manager called me and said they would do no such thing. After hours of discussing this horrific experience --manager here state they do not have any accommodations to offer to remediate the situation. I've stayed at the nicest hotels all over the world including Marriotts, Ritz, 1hotel etc and never had such a horrific experience. WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE. Will need to escalate to cooperate-- they have completely ruined our honeymoon.

We stayed at this resort for 8 days. We're a couple in our 20s without kids. Resort itself: We absolutely loved the location and the grounds were beautiful. You can literally walk straight out onto the beach. As other reviewers have said, definitely a lot of families around the pools but there is an adult only area with its own bar. The resort also dies down around dinner time so you can enjoy a quiet sunset by the pool or beach. The pool area is open till 10pm so great for couples too. They tend to nickel and dime a bit, there's a resort fee of course but it doesn't cover any extra amenities. You have to pay for beach chairs, etc. we didn't use any so not a big deal for us but may be annoying for some families. Lots of places to sit and hang out. Very convenient. Restaurants: has a grab and go place, expensive but I loved their cinnamon rolls. Also has a full service restaurant and bar by the pool, drinks were good. Waicoco is the fancier restaurant on site, we enjoyed the steak. The best part was we got a table right on corner of the patio for a beautiful view of sunset. Coffee on site is meh - just Starbucks. The room: We had an incredible top floor ocean view room. Literally breathtaking. It was very quiet (couldn't hear the commotion downstairs by the pools) and had a balcony with seating. We really enjoyed getting takeout and eating on our balcony. I deducted a star because the room was kind of out of date and I expected it to be a tad more updated for the price range. However, bed and linens were super comfy and room was very clean. Small TVs. The staff: a million stars. Check in was super smooth and easy. Concierge (Alicia) helped me plan activities before we arrived and I really appreciated her expertise! Housekeeping was so sweet, we'd request a clean every other day and they took great care of our room when we'd go out for the day. They did a wonderful job. I really appreciated all the staff. They were all so nice and made our stay so pleasant. Other stuff: We paid $35 a day for self parking. It was pretty easy and very close to the resort entrance; we were coming and going a lot so wanted to be able to grab the car easily. There are lots of water bottle fill up stations and the room includes bottles. This area had beautiful snorkeling. We would definitely stay here again. Would be nice if the rooms were updated, but overall we had a wonderful time. Ocean view is a must.

Stopped by for HH while walking along the beach path. Had a really excellent coconut shrimp and drink. They had nice live music playing and it was very relaxing.

The Total Package. We stayed with the Westin Maui Resort and Spa January 28-Feb 1st 2024. Coming off of 5 nights at the Wailea Beach front Marriott (hard to beat, 10 out of 10 in this reviewer's opinion) then two nights at the Hana Maui (comes at a cost easily rationalized by their exotic infrastructure, location and down-right determination to exceed expectations), we came the Westin Ka'anapali resort and spa. I spent A LOT of time planning this trip. Ka'anapali beach in all its beauty? Their marketing falls short; The resort, its cleanliness and charisma are more beautiful than they make it look and I don't understand that, but know that it is what we found. When I watched the UTube video where the GM was interviewed and he said when asked what their winning ingredient was he said "our staff". lol! "Good answer Mr. GM!" I remember jadedly thinking; That can be neither disproven nor quantified. Well, Dawn (front desk) is the greatest, greatest star. (Listening to the Streisand autobiography on the plane). Thomas at the bar is engaging, and many others added unanticipated value to this idyllically located resort. The end.

Overall, we had a great time and would definitely try to stay here again! The resort itself is beautiful and our son LOVED the fact that they had flamingos!!!! They also had koi fish and parrots which was fun for him to walk through the lobby and see. We missed the koi feedings but would definitely want to do that next time. The staff were all very nice and welcoming. We stayed in the tower close to the front desk and I must say that the rooms itself are outdated and is the only reason I couldn't give it 5 stars. However, since we mainly enjoyed the common areas, it didn't bother us too much, but hopefully they update the rooms soon to make it feel as nice as the resort. Loved how the rooms had complimentary water bottles and refill stations throughout the resort... and of course it's a Westin so the beds and robes are so comfy! This hotel is also next door to Whaler's Village which was a huge plus for me since I love to shop while on vacay/staycation. Great location. Great food options at the resort! Hopefully we'll be back again soon when the rooms are all updated :)

Clean, comfortable and fun. Keep in mind, this is a Marriott location and has additional benefits if you are a Bonvoy member. Separate check in line for Bonvoy members and remember to take advantage of their lounge. Self-parking which is a plus for me. 2 restaurants onsite and several nearby. About 3 miles from Lahaina, easy drive but I don't recommend walking there due to limited walking space. Several activities for children and families.

It's fine but there appears to be no onsite manager. They make weather decisions based on computers and not on real life. Maybe the management isn't empowered or maybe they are trying to drive their cabana sales. Either way they don't seem to care that hundreds of guests are roasting in the breezeless sun. ‍

If you are contemplating whether you should stay here: just do it. Upgrade to the new tower: so worth it. You get access to the infinity adult pool/ bar area and it is amazing! There are activities there every night, breakfast and happy hour bites, and beautiful sunset views from the private lanai! The resort itself is beautiful- lots of pool area, beach access and tons of seating. There's a lot of amenities opened throughout the resort and connected to a shopping area. We stayed during our honeymoon and loved our stay. Service was top notch, COVID protocols were in place, great amenities. Only downside I would say is how far away it is from the major attractions : Sunrise at Haleakala, downtown Paia, Road to Hana etc. Last time we were in Maui we stayed near Wailea so we were unfamiliar with this Side of the island. if you are visiting for the first time and wanting to do the major bucket list items- stay in Wailea. It was a nice getaway and way to explore the other side of the island since it was our second time in Maui.

We always enjoy our annual Maui time of relaxation. All amenities you need for R&R. All the island food that will quench your palate. Mai Tai . Come have an aloha of a time.

We stayed here a few nights during the end of our Maui trip. I upgraded to a high balcony ocean view so I wanted to make sure we got to enjoy the views and didn't have much planned our last few days. View from room was absolutely amazing! The sunrise and sunsets were breathtaking, we even saw some whales! The hotel entry and lobby area were very well maintained. The pool area was very lavish and gave a high end resort feeling. We rented beach chairs and umbrellas to enjoy the beach, they even set it up for you. Yes, everything was overpriced but hey, you get what you pay for. The view from the room is well worth it!

While the Westin is not a five star hotel, this hotel offers a complete resort experience and is good value. The grounds are beautiful, the rooms appear to have been recently renovated, and the hotel has plenty of pools and great restaurants. There are plenty of adult and family pools. The beach near the hotel is also beautiful. The hotel offered lots of activities for children, so it is family friendly. Service is excellent here and I found all staff members to be helpful. Overall, I highly recommend this hotel.

A must-stay! I'll admit, I was quite hesitant to stay here based on the reviews. We decided to risk it and booked it. We stayed November 6-12 in room 729. We're Marriott members and used points to book the room. We originally booked an aina view. Mae Castillo emailed me a week before our trip welcoming us, gave recommendations for things to do, and asked if we had any requests. I shared with her that we were celebrating my birthday as well as our anniversary and a few days later when I checked on our reservation, I saw that she upgraded us to an ocean view!! We were ecstatic-- such an amazing surprise! We easily found the hotel and chose to self-park while we were here so we parked in the parking garage. The staff are so kind and welcoming. Check in was a breeze and we easily located our room. We stayed in the "old" tower. Yes, it is a little outdated compared to the "new" tower but it is still nothing short of anything you'd expect from a Westin. Room was very clean, even for my standards (I'm a clean freak, sanitize-the-whole-room person). Bed was comfortable, room was spacious, and the bathroom was beautiful. Our room was in the middle of the tower so we had a beautiful view. The resort itself is beautiful too. A lot of pools including ones dedicated to kids as well as adults. The adult pool is heated more than the other pools (but not as much as the hot tub) and it has sand on the bottom! The grounds are meticulously taken care of and absolutely gorgeous. There are beautiful pathways between the trees and behind waterfalls. They feed the flamingos every morning and you are welcome to hand feed them. We ate at all the restaurants on site multiple times. They were all very good. Poolside service is amazing. I'm assuming it was just the time of year we were here, but it was not crowded and we had no issues finding a chair. We also rented a beach cabana for the day and enjoyed lounging in luxury! The towel policy is no issue at all. They gave us four towel cards (for two people). We used these to get towels initially then just traded in the old ones for new ones. There is a resort fee and parking fee but every resort in Maui has one so that's not unique to this property. We're already planning our next trip! Can't wait to come back.

Update to my prior review. Moving star from 2 to 3 due to pool service and helpfulness of restaurant staff.

Do not book a room here. If you can't help it and you do book a room here, do not book in the ocean tower. The ocean tower is the "wrong" tower according to their staff. The staff is very unhappy and will do zero things to make your stay more enjoyable. We purchased three rooms this week for our family to the tune of about $13,000, but apparently because we purchased our rooms in the "wrong tower" (they should just call it that on their website) the surly manager lady said we could not have access to the lanai. Yesterday and today we experienced SUPER loud construction noise in our room while trying to nap. Turns out the staff here will definitely treat you like crap for complaining about the construction noise of their super important new meeting rooms. No empathy whatsoever. I wish we never booked a room here. Avoid at all costs.

I'm amazed at the per night price for this place. It looks like IKEA decorated. The The nightstand is a piece of plywood cantilevered off the wall. There is no proper closet. Hooks are on the wall instead of towel racks. Most of the time the towels are too heavy to stay on the hook and end up on the floor. In the common areas, the furniture is worn, lounge chairs by the pool need cleaning. I don't know if they are tired or overworked but I didn't feel welcome or valued as a g. Check-in was particularly arduous especially since we had a long flight and we were hungry. I will never go back to this property, ever.

For the price, I expected better. It didn't really feel like a 4 star hotel to me. My entire family was sick here on our trip. Around midnight my wife woke up with a killer sore throat and I called the concierge, asking if they had some salt (for gargling). They said they don't have room service, but I could go down to the front desk to get it myself. $800/night and no room service? Maybe they should get rid of one flamingo and just hire someone who can provide some service overnight. Or, have the bellboys perform dual duty overnight. Additionally, the room was for good but not great. Don't consider the "2 double bed" rooms if you're planning to have more than 1 adult in each bed. Also, the only heated pools/hot tubs are 18+. See pic - the two super crowded heated adult pools. We have two children and tried to swim on a brisk day but it was just too cold, but weren't able to enjoy the hot tubs.