The Westin Mumbai Garden City

A trip that we thought would be a let down turned into a fantastic end to our holiday! We stayed at the Westin at the end of a 2 week long trip with our baby who was visiting India for the first time - understandably my husband and I were both exhausted and needed some down time. We booked the Westin as we wanted a pool staycation and a little bit of rest. A day before our trip, we called to ask about early check in and when I asked if the pool was heated we were informed it was closed for maintenance. This information was not made available on the website or booking page, and my husband called repeatedly to ask for some form of compensation - feedback on this is that it was very hard to communicate or find someone to talk to. However, when we got there, Chandni had upgraded us to the hotel’s Suite. And oh, my, god. IT WAS HUGE. It was stunning, and had the perfect amenities and was so well taken care of. They also decorated it beautifully for our baby boy. We were always taken care of, and felt so special our whole trip there. Everyone from front of house to room service to cleaners greeted us with a smile and top level service. The hotel itself was gorgeous and the breakfast was great. I also had the best massage of my life. Location wise this is on the highway, so despite being on a high floor we could hear a lot of sounds, but that is a given. It was very close to Oberon Mall and we got to the airport within 20 mins. We will definitely be returning, though our budget might not avail us the suite - but we can’t wait to come back.

Review – The Westin Garden City Mumbai My stay at The Westin Garden City, Mumbai was overall pleasant and comfortable. The property has a very positive atmosphere with a calm, refined ambience that aligns well with the Westin brand. The hotel is well-maintained, elegant, and offers a reassuring sense of quality and professionalism. The staff were courteous, polite, and supportive, and their service was mostly as per expectations. From arrival to departure, interactions with the team were smooth and respectful, contributing positively to the overall experience. The rooms were clean, comfortable, and well-organized, making the stay relaxing. Common areas and dining spaces were also well-kept and inviting. Suggestion for improvement: One area that needs attention is the lift/elevator system. As the property is a high-rise with around 32 floors (with office floors and hotel floors), the waiting time for lifts can be quite long, especially in the lobby. At times, the wait becomes uncomfortable and slightly embarrassing for guests standing for extended periods. Additionally, the lift display system on upper floors only shows arrows for upward or downward movement, without clearly indicating the current floor position of the lift. This makes it difficult to estimate how much time it will take for the lift to arrive or to go downstairs. A floor-wise display showing the exact location of the lift would greatly improve clarity and guest comfort. It is suggested that the management consider adding more lifts or improving the lift display system—especially for upper floors—so guests can clearly see which floor the lift is on in real time. Apart from this point, the experience was positive and satisfying. Thank you.

The Westin Mumbai Garden City is a premium luxury hotel in Mumbai, known for its elegant design, world-class hospitality, and peaceful ambience amidst the city’s fast-paced lifestyle. Located in Goregaon East, the hotel is an excellent choice for business travelers, families, and leisure guests seeking comfort and convenience. The rooms are spacious, beautifully designed, and equipped with modern amenities that ensure a relaxing stay. Guests particularly appreciate the signature Westin comfort, high standards of cleanliness, and stunning city views. The staff is professional, courteous, and always attentive, making the overall experience smooth and welcoming. Dining at The Westin Mumbai Garden City is another highlight, offering high-quality food, diverse cuisines, and a refined dining atmosphere. With its excellent location, premium facilities, and trusted Westin service standards, this hotel stands out as one of the best luxury hotels in Mumbai. If you’re searching for a five-star hotel in Mumbai that delivers comfort, quality, and exceptional service, The Westin Mumbai Garden City is a highly recommended destination.

Excellent staff. There is nothing they won’t do to offer you the best experience. Chandini from customer experience team, Ms. Salgaonkar (cant remember first name) from front desk, Sonali tripathi and many others were super helpful. Needless to say that the amenities, rooms and location is best in class. Superb experience. Thank you!

It was my sister-in-law’s wedding at The Westin, Garden City. I arrived in a cab, and just as I was about to make the payment, I faced a sudden mobile network issue. Although I had cash with me, the cab driver did not have the required change, which left me anxious and unsure of how to proceed. At that moment, Mr. Parvinder Singh, the security guard at the front gate, stepped in and kindly paid the cab fare on my behalf. His timely support came as a great relief when I was completely stressed. Once my network was restored, I immediately made the online payment to him. This experience truly reflects the quality of service at The Westin. The staff members are not only professional but also genuinely compassionate and helpful. It is reassuring to know that such thoughtful and responsible individuals represent the hotel. “True hospitality is not just about service, but about humanity in moments of need.”

Charged for 2 breakfast buffets when I only signed for 1 breakfast buffet. Luckily I checked the bill upon check out and spotted the mistake. Receptionist handling me, could not even apologise for the mistake. Made me wait almost 20 minutes to check on it. Finally I demanded to see the bill I signed at breakfast and it indicated only 1 breakfast! Duty manager did well. Apologies extended. However they found it tedious to print out my bill for 1 breakfast! Had to wait another 10 minutes for this. Claimed the “system was down”. Offered to send via email which is another flaw. Payment made needs to be accompanied by a receipt immediately for proof of payment! For a 5 star hotel to make this kind of mistake is absolutely unacceptable! It’s a SCAM! My advise, stay away from this hotel! Many better 5 star hotels in Mumbai! If you do, check your bills when paying for them! Frontline staff needs more training on customer handling. Vast difference between the duty manager and her! A social etiquette course might be helpful for the staff. This goes also for their restaurant staff at breakfast. Very poor service.

Thank you so much the Team at Westin, Garden City, Goregoan for making our stay memorable . Special thanks to Chandani Malhotra (Director of Guest Services) for making us want to stay another week. Also thank you to the entire Front Desk team, Dinning team on Level 18 and the house staff. You have been amazing. Thank you once again for your hospitality. We will surely visit again. All the best to you in the new year.unwound def recommend Westin, garden city, Goregaon as a place to relax during your visit to mumbai. They will make sure you have the best time.

It's been every year since the existence of Westin near us we have been having staycation out there (minus the COVID times) and not once complaint about it. Fantastic property, plethora of eating option, the best breakfast buffet in town, superb pool and best lot of individuals managing the show. Renewing marriot membership has been a no brainer. Hope this helps for people wanting to book the place.