The Westin New York Grand Central

The hotel room was comfortable and the front desk staff easy to work with - some issues had to be resolved. The most disappointing aspect was the breakfast - in my experience these are usually very good in a Westin. Here it was a few troughs of low quality proteins and cheap American bread. It was lower in quality than I've had at Courtyards. They did at least provide cutlery (not the usual plastic disposable tableware). Only one drink is provided (coffee, tea OR juice). The service was somewhat slow, until you get up to go to the buffet, in which case they rapidly clear your table to get the next lot of people through the feeding troughs. Be aware that the hotel are evidently providing this "service" at the bare minimum cost as part of the "destination fee". If you're not a fan of SAD (the "standard American diet" of high processed, high sugar foods) you may choose to give this a miss. FYI - the destination fee includes different things than the website says (card attached). I attach it as the fairly taciturn large gentleman at the check in desk (you'll know him when you meet him) doesn't bother to explain any of it. Overall acceptable, and in NYC you haven't got a lot of choice, but the service differential compared to e.g. a Courtyard is not that great and don't expect luxury. I'm not sure the destination fee provides $35 of value, and the buffet breakfast wouldn't be worth it.

I’ve never left a review, but feel the need. Was very disappointed with the service at the hotel. We checked in and was given room 1410. When we got to the room, the refrigerator still had food it in from the previous tenant. At night, we discovered that one of the beds smelled very strong of urine. As it was late, the three of us stayed in the room in one bed. The next morning I went to the front desk and told us they would give us a new room, but none were currently available and we would have one when we returned. They then told us to pack our stuff and bring it to the luggage room. We did this and when we got to the luggage room the tenant grabbed our bags and dragged them into the room. When one of the bags fell over he picked it up and threw it. We returned at around 10-11pm went to the front desk and explained what happened and was told that they had no record of this. They then got the manager, Sam, who said he would look into it and to give him a minute. About 10 minutes later he returned and told us that for our inconvenience that he moved us to a deluxe room. Mind you, we did not ask to be compensated, but asked that we just have a room with a bed that did not smell. When we got to our new room, 2423, we found that it was the same room, but the bathroom had not yet been updated like the room in 1410. Furthermore, the tile floor was cracked. The shower curtain wall was broken and the bathroom needed to be cleaned, which we did. To top it off, when we were getting ready to get in bed we found the previous tenants medication under the blanket. I don’t care that the room was not updated or the same version of our room. What was frustrating was that Sam, the Manager, felt the need to lie despite not demonstrating any frustration or anger on our part. I am a Bonvoy member and normally the service and rooms are nice. I will never stay at this specific hotel again.

It was me and my husband’s first time staying in NY. Check in process was smooth, hotel was top tier for the location. Room was clean and really nice. They do charge a resort fee each night which includes either breakfast or drink tickets for the bar, I just wish we were able to use all 4 drink tickets on same day especially since we were gone the 1st day and unable to use them yet we still had to pay the resort fee. Overall we had a great stay. Highly recommend. Close to stores, food and shopping!

Location was amazing, only a short walk to grand central. The staff was phenomenal, after telling the front desk it was my first time in the city they upgraded our room to a beautiful view of the empire state building. The drink vouchers were the cherry on top. Would definitely recommend this place and would stay again.

Nothing but good things to say about the Westin Grand Central. The staff were so kind and helpful from start to finish. The concierge Jóse was fantastic and full of knowledge of the city. Our room was surprisingly big! We had a family room with 2 double beds. Very very happy with our room. Breakfast in the hotel was delicious offering a great selection. Highly recommend.

The room was clean and spacious. Service was professional. The beds were comfy and the room temperature was comfortable. Breakfast was a buffet and the food items were marked gluten-free. While bustling with activity, the floors were quiet. I like the security feature that you need your room key to access a floor in the elevator.

I had an extraordinary experience staying here. From the moment I arrived, Fernando and his team made me feel like family. Their warmth, kindness, and genuine care stood out in every interaction. It wasn’t just good service—it was heartfelt hospitality that left a lasting impression. What truly made this place special was the people. Every staff member I encountered greeted me with a smile and went out of their way to ensure I felt welcome and comfortable. They remembered my name, asked how my day was going, and created a sense of connection that’s rare to find in hospitality. It’s clear that the team here takes pride in what they do, and it shows in the way they treat their guests—with sincerity, respect, and a personal touch that transforms a stay into a memorable experience. I would absolutely recommend this place to anyone looking for more than just a hotel—a place where you feel cared for. I’m already looking forward to coming back.

Clean and updated as you would expect from Westin. The location was great, and our room had a very nice view of the Chrysler Building right across the street. The staff was exceptionally friendly and accommodating. Westin Team, if you can see who checked me in, please know he was fantastic. There was a very minor delay at check-in, but we had a great conversation while I waited, and he offered to make up for it with a very comfortable late check-out without me asking for anything. Very nice to see they take care of guests like this. I'm sorry to say I missed his name, but I appreciate him.

Great stay! This property is conveniently located one block from grand central station in The heart of NYC with access to many means of transportation as well as many eateries and very close to the UN Building. I stayed for 2 nights and was very pleased with the accommodations. I stayed in room 909. The rooms were very large for a NYC hotel room with decently comfortable beds and a nice modern bathroom and shower. The room had a couch and also a neat view of 42nd street. The front desk staff were super helpful and accommodating (shout out to Belco!). I also enjoyed a few drinks at their restaurant bar with colleagues as this was a business trip. I was treated with high touch communications from the property manager, John and his team, which was a pleasant surprise! I travel often to NY and will keep this property in my rotation for certain.

I had a good stay here, no issues. The hotel was clean and modern, the bed was comfortable, AC worked fine and quietly. View was of the Chrysler building, and I received a drink voucher for the hotel bar at check in.

We had yet another phenomenal experience at the Westin! Deidre & Alexandra were the stars this weekend! We arrived at the hotel around 1pm and we were graciously welcomed & allowed to check-in early. Ever since the pandemic, this hadn't been allowed due to rooms not being ready. However, this wasn't the case. And....theyve upgraded all of the bedding, new sheets, comforters, pillows, the whole gamut! We had a wonderful, complementary breakfast again and complementary drinks. As was the last time, this location met all of our needs regarding being accessible to everything we had planned. We love this location!!!

From the moment we arrived, the Westin Grand Central exceeded all our expectations. The location is unbeatable--central, convenient, and perfect for exploring the best of New York City. Our room was upgraded to higher floor for a more enjoyable view of the city. What truly made our stay outstanding, however, was the incredible customer service--especially from Irina, the Customer Service Manager. Irina went above and beyond to ensure our visit was memorable including sending a complimentary birthday gift/note which was very moving. She handled every detail with genuine care and professionalism, making us feel truly valued and welcome. She was a JOY to converse with. If you're looking for comfort, convenience, and truly exceptional service, we wholeheartedly recommend the Westin Grand Central. A special thank you to Irina--you made our trip one to remember!

This is a great hotel that is centrally located, literally! Just two blocks from Grand Central Station, the Westin has views of the harbor and the UN building. My husband and I stayed for one night after flying into the city for dinner and a show. Our room was ready early, and the front desk was happy to hand us some drink vouchers for the bar for later. My room was spacious, in a corner with a large entryway and a standard-sized bathroom. The sound-proofing left much to be desired for as an Australian family was next door to us, and their kids were screaming at 6 am as they packed up and headed to the airport the next day. The hotel allowed me a 2 pm late checkout, though, when my flight was delayed, and I needed a few extra hours of the shut-eye that morning. It was hard to use the drink coupons, though, because you could not access the area to use them unless you had a reservation for the lobby bar or there was open space at the bar itself. Luckily, the bartenders noticed our frustration and allowed us to order drinks to go back to our room. A couple of small hiccups marred an otherwise great stay in the city. I enjoyed my time and would stay here again if I were on this side of Manhattan.

We went on a weekend trip to New York, and this hotel was our resting place. The hotel was clean with courteous staff. They offer vouchers for drinks or the breakfast buffet. I liked that they had liquid soap mounted on the wall of the shower. It was convenient and less messy compared to a bar soap. The buffet had sausage, bacon, pastries, fresh fruit, waffles, oatmeal, yogurt, and seasoned potatoes. The food was good and presented well. I would stay here again.

This is an awesome hotel because of its location. It was walking distance to many of the tourist spots ie Times Square, Rockefeller Center, Empire State Building and Bryant Park. This is nicely priced and very clean.

We enjoyed our 3 day, 2 night stay at the Westin Grand Central. Our suite on was recently renovated and it looked great. The rooms were completely updated, they were large and we had a great view from our 40th floor perch. The staff was very friendly and helpful, and the hotel is in a convenient location, especially for those using Grand Central Station as we did. The bed was comfortable, the TVs are large, new and work well. There was a fridge and a safe in our suite. And we had a very large bathroom with a walk in shower. The bathroom looked good as new. There is a very large, nice workout room on the 2nd floor, with natural light and plenty of equipment. You need to access this by a dedicated elevator or stairway from the lobby. There were a few negatives. The lobby is very busy, quite austere and the dining area is completely open to the lobby. Breakfast was included in our room, and was so busy, there was a line of 20 people waiting (no exaggeration). Both mornings we opted to grab something to go, from the limited menu offered in the "market" section, an area with coffee to go, some pastries and a few other basic good items. Our HVAC unit was noisy for AC, but fortunately we didn't need it very often. Overall, we think the recently upgraded Westin has many positives and merits a four star rating, and we look forward to returning. There are a

Great First Impressions -And It Only Got Better! We arrived at the Westin on a rainy Friday afternoon and pulled into the COVERED entry where we were greeted by a smiling bellman who helped off-load our luggage from the cab. The check-in line moved quickly and we had the great fortune of meeting Yari. Yari is an absolute breath of fresh air, a ray of sunshine, a delight! She checked us in with efficiency, accuracy, charm and kindness. She asked if we needed anything in terms of check-in/check-out and I sheepishly asked for a later check-out since we had a late flight going to Europe. She checked, smiled, and said that it would be no problem. Our room is spacious, quiet, has a large closet and more than ample bureau space especially compared to so many tiny "boutique" hotels these days. Additionally, the desk space is huge, and there is an empty mini-fridge (NOT the typical mini-bar stocked with over-priced snacks and beverages). The bathroom was stocked with towels, the robes provided are soft and comfortable, and the bed linens are luxurious. The bar scene is energetic, and the grab and go breakfast or the full breakfast buffet really fits the needs of anyone on business, or someone wanting to get out and see the sights. I hope that the Westin knows what a great asset Yari is. First impressions are EVERYTHING!

3 friends and I stayed here this past weekend to attend our 50th High School reunion nearby. We truly had a mediocre experience! The hotel was beyond packed with people, probably due to the UN being in session nearby, and it felt chaotic and overwhelming. The check in area was smack in the middle of the lobby where people gathered and I could barely hear the woman who checked me in and couldn't see her face much either as the computer monitor was blocking her face. When my friend checked in, she got a "late checkout", so I asked for one as well with the agent who checked her in. He looked and said I already had one - but was never told that. Another friend wasn't given the tickets for either breakfast or drinks at the bar, and she had to ask for that as well when our friend checked in. The room was fine - comfortable bed, clean, nice bathroom. It had a mini fridge, which was not in the description. I wish I had known that ahead of time! I was on the 38th floor and the whole time I was there only one or two of the elevators were actually operational. AND, due to the crowds, they were always packed full and couldn't take any more people. After waiting at least 10 minutes the first day, I walked down the 38 flights! That felt easy, but I got yelled at when I reached the bottom and was told I wasn't supposed to be on the stairs and they were for emergency use only. NOT ONE sign on any of the doors said emergency use only. The second day my legs were a little sore, so I tried the elevators again, but it was even worse! So, I walked down the 38 flights again. When I went back up to the room to gather my things and check out at around 12:30pm (check out was 1:00pm), my key did not work! The thought of needing to wait for elevators or walk down the 38 flights again was freaking me out, but thankfully housekeeping was nearby and called security for me. I waited about 10 minutes in the hallway for security to come. He then told me that they keys stop working at 11:00am and that if you have late check out you need to get your keys re-validated! Why didn't they tell us that when we checked in???? When it was time to get a cab to Penn Station/Moynahan Hall, the parking guy went out in the rain to hail me a cab. But it took another 10-15 min to get one. You would think they would have a better system for that!! In conclusion, I understand that filled to capacity hotels in NYC will be busy and things might be slower. BUT, it is not unreasonable to expect that all elevators will be operational, that the people working there would be polite, nice, friendly, and give you all the info you need to make the stay comfortable. I certainly paid enough money for the room to expect those things. I don't go to NYC often, but I will not return here.

We got in late last night and the woman who was checking us in was AWESOME! However, after finally going to bed following a long day of travel, smoke detector machines went on. The thing was, you could fall back asleep after the detector went off, but were immediately woken up when someone went on the intercom to tell us it was a false alarm. This happened one more time throughout the night. However they gave a free breakfast which was great! The only issue was the 20 minutes line to get seated and another 10 minute wait for the buffet.

Upon entering the room, the first thing that caught my attention was the smell. It smelled like used sheets that hadn't been washed properly. This smell persisted throughout our 3 night stay. The room was dusty on almost every single surface, the coffeemaker and phone were not functioning properly. To top it off, the lobby was constantly crowded with people milling around and being generally loud. Some of their front desk staff were very rude, when we asked for some water and toilet paper to be sent up to the room on our way up, we were immediately interrupted and told to use the hotel room phone to make that request. I told the staff member several times that the phone was not working, and instead of attempting to find a solution for us, she just shrugged it off. Would not recommend staying here.

Decent place for a quick stay in NYC close to grand central and the Chrysler building. The room was Aok. Got two twin beds (was hoping it would be queen). The bathroom was clean and the shower was good. Complimentary drinks were a nice added touch. Overall it was a good experience though it's not worth the money.

Spent 3 nights at this location with my son. The staff was very friendly and our room was clean, quiet and well appointed. The location makes for easy travel with the subway close by and pretty central to most things. The lobby of this hotel is pretty tight and cramped. The restaurant/bar is part of the lobby and way too small to accommodate guests. There was a line waiting to be seated for breakfast most days and in order not to waste too much time, we ended up eating in other places. In return for the crazy "daily destination fee", they give you either a drink ticket or coupon for breakfast, but they are difficult to use because of the low capacity in the restaurant/bar. After coming back to the hotel late one night, we found a crib set up in our room. We didn't ask for one and called down to the front desk to have it removed thinking.. what is the Rosemary's baby is this..? All in all, this spot didn't live up to other Westins but served its purpose for our needs. I will look elsewhere next time I'm in town.

I stayed here while in NYC and thoroughly enjoyed my stay. I ate at the Amuse Marketplace & Bar in the hotel on my first night in the city. I had an amazing server named Pedro. He was very positive and excited to be there which made my dining experience more enjoyable. I had a couple glasses of Pinot Grigio and the turkey club with fries which was great. Would definitely recommend Amuse to anyone looking for dinner near Grand Central. Request Pedro for a server if possible!

I really enjoyed staying here with my family. Celebrating my mother's birthday weekend in NYC and loved how quick and easy was the valet and checkin. We stayed in the 31st floor. Room were spacious compared to others NYC hotels. The bathroom was a little cramped but other than that it was perfect. The rooms have a fridge and coffee maker. I also love the complimentary breakfast. The wait was a lil long but worth it. Definitely would recommend and stay here again.

11.26.22 I wasn't sure if this hotel was going to meet my expectations after reading the reviews from years ago. My sister-in-law made the reservation for two rooms prior to me reading it. Fortunately it was fine. My only pet peeve was that there was hair on the fleece blanket and the comforter was stained so the germophobe in me was grossed out. I just removed the fleece blanket. The mini fridge wasn't cold and the grout in the bathroom was dirty. Also, there was no hand sanitizer in the dispensers by the elevator. Hector, the doorman, at the concierge, assisted us with our bags and coordinating valet to get our car when we checked out. Overall, it was a good experience. I would just suggest that room service shake out the fleece blanket. That would have upped their rating.

Overall, a barely okay hotel. The front desk staff and concierges are courteous and helpful. The lobby bar varies night to night, sometimes excellent bartenders: friendly, fast, and great cocktails. Other times, slow and distracted and mediocre cocktails. During the night I sat at a table instead of the bar, the server was surly. Maybe it was because she had twelve tables, several of them with six people. The kitchen closes early. No late night food. Indeed, I was told the kitchen had already closed at 10:30pm. A surprising number of children in the bar when no food was available. Is that legal in NYC? The restaurant, Amuse, is far too small for the size of the hotel. The wait to be seated for breakfast on Saturday and Sunday morning was almost an hour. The line ran all the way from the host stand to the elevators! My bedroom was large, clean, and nicely furnished. Plenty of power outlets. However, the bathroom was cramped. The door could not be opened completely because it banged into the toilet. The bathroom door had to be almost fully closed in order to open the shower door. Housekeeping needs improvement. There was mildew on some of the bottom edges of the shower tile and on the ceiling. The amenities were not refreshed during the first four days of my stay. Some of the elevators were not working. This situation meant lines and very long waits to go up to the rooms or back down.

Our overall stay was very disappointed. We stayed at this hotel for four days three nights. Reserved 2 rooms. Had three breakfast and one light meal at the restaurant on site. The breakfast quality was not bad, small set up but had all the essentials. And service was very good. The reason overall reading for this hotel is low, is due to the following reasons: 1st, On our first Day after check in, our door lock was out of battery, notify the front desk two times finally the battery replaced. & mini fridge is not working. 2nd, The second day morning, elevators were malfunctioned, only goes up to certain floors, we stayed on the 24th floor waited for a long time still wasn't fixed. 3rd night, fire alarm went off at around 5 AM. 4th, quality of housekeeping was undesirable. That bed was fixed very unprofessional. Our dirty classes and wine glasses were never cleaned out, even after I left notes and tips. Empty shower gel bottle was not replaced on the day when we called in. Rather, it was replace the next day. 5th, on the day when we were leaving the hotel, there was a bagger, came onto hotel premises to harass my family for money, and there was no security guard on site at all. Hotel staff no one was intervened. Just left the guy to have him do whatever to their guests. For a hotel that's rated for four-star, I have to say this hotel's service quality is not up to par. Do not recommend.

Booked two rooms; one for me and my wife and a second for her sister and kids who were visiting from Europe. Next day after booking, we receive an email that no refrigerators are available and no water in the rooms (we had to request). We also had to request toothpaste and brush and room slippers. There wasn't even a way to make coffee. The carafes were missing so they brought us a Proctor Silex hot water pot. This was not a luxury hotel experience. Honestly, I felt like I was staying in a 1980's Holiday Inn. The lobby was not inviting and was noisy. I was expecting a different experience - a more intimate, quiet, and warm inviting environment. Instead, the lobby was white, stark, and cold. From the email - I kid you not: "-We are in transition and fully plan on installing refrigerators in all 774 guestrooms in the near future. Until then, we have refrigerators available on request and we would be more than happy to deliver one to your room, for your convenience. -Due to a current operational limitation, we are unable to provide bottled water in your guestroom prior to your arrival. If you need bottled water during your stay, we're more than happy to deliver up to two bottles per day. Please call Service Express to fulfill your request between the hours of 8:00am - 10:30pm." Why didn't they inform us during booking? I cannot recommend staying here. Look for other options.

My husband and I stayed at The Westin New York Grand Central for 5 nights and we had a wonderful experience! Thomas at the front desk was amazing, so very helpful and extremely pleasant. Neville worked the breakfast in the morning, he is super friendly and helpful. The room was a decent size, clean, and had a mini fridge, the house keeping team was super amazing and quick! Our experience was very pleasant, we would definitely stay here again.

Attended a professional conference at the Westin's third floor conference area. The conference area is very crowded and not great for a large professional conference. Climate control was fine, as was lighting. Staff had some difficulty keeping drinks stocked for the attendees. Lobby was packed with long lines of customer waiting to check in/out. The long lines grew as the day went on, and I'd hate to be a guest at this Westin seeing those long lobby lines. Overall cleanliness of lobby and conference facilities: average Bathroom cleanliness: below average

I booked a room for my dad at this hotel last week and was pleasantly surprised by how nice this hotel is. Every single person at this hotel is super friendly and helpful. Rates are reasonable and the rooms are a good size and are really clean (very important to me). My dad also had a great view from his room. Breakfast was included but honestly the buffet selection was kind of terrible. Quality was definitely lacking in this area which is why the hotel gets 4/5 stars. Overall I won't hesitate to book him another room at this hotel when he comes to visit me again!

This place sucked!! When we were there, ALL OF THE ELEVATORS were out except for one. We literally had to wait 45 minutes to get an elevator downstairs with all our luggage, and then the elevator stopped at every floor from the 25th floor down. It was so hot and crowded, I almost passed out. Our room was incredibly hot and stuffy. There is no personal touch at this hotel, no hello from any of the staff in the lobby. We booked this hotel assuming it would be as nice as the other Westins we stayed at, but this was not the case. So disappointed. Never again.

Worst Experience ever. The receptionist was extremely rude and they provided wrong name in the folio. I have been repeatedly calling them to provide updated billing and they have been refusing to change it. Will never stay here again.

Stayed here last week and had an incredible visit to NYC. The hotel was clean, comfortable and reasonably priced. The highlight for me (besides the fantastic location in the city) was the staff. The front desk, the breakfast wait staff, the hotel manager, the valet staff, everyone was incredibly kind, helpful, and seemed to go out of their way to make sure my family and I had a wonderful experience. Any question about the city was answered immediately with a smile. The room was clean and comfy. The breakfast buffet was delicious. Everything about this hotel was great. We look forward to staying here again the next time we return to NYC!!

It use to be. Great hotel. Now it makes a days inn look like a palace I believe they are tearing it down in the future

This is my first time staying at this hotel. Very nice hotels-clean, convinent location and friendly staff. Mr. Thomas at the front desk was very knowledeble. He provided good direction and information when I checking in. Will come back to this hotel again.

Watch out for the "destination fee". They get you on the room. They give you 1 free breakfast voucher, and then charge you for breakfast for the other person. Then add a destination fee separately for $30 on the breakfast. breakfast for 2 people. $150 for crappy buffet eggs and bacon. They quote $125 for parking, then add another destination fee of $30. Breakfast buffet was absolute low quality. I've had better at a high school lunch buffet. 45 minute wait. Breakfast service was slow. Breakfast coffee was poor to mediocre at best. Desk staff were condescending. Vallet and front desk quoted one price for overnight car stay and charged more than the quoted price. Room was clean. Avoid unless you like wasting money.

This review is for Ariana. We were having trouble with our tv and were so extremely drained. There was a bit of an issue with scheduling, and once we asked her to please help us resolve it, she moved with the utmost efficiency and grace. She was understanding and communicative. The tech they sent names Grey was also kind and helpful. The Westin is truly blessed to have Ariana on their team. Kind and efficient people like her are so hard to find in this world and really quite admirable.

Just average. Good Midtown location, if a little busy. Pros: --Location. --Very comfortable beds and pillows. --Quiet hotel (there was some street noise, but that's unavoidable in NYC). Cons: --No bathrobes. --Service Express seems cool to rent workout clothes, request items, etc., but no one answered the phone any of the 3 times I called (called repeatedly during the day).

Great hotel located in rhe heart of NYC. Staff waa very helpful. The hotel bar was very live and exciting. The vibe is great. Hotel room located on a high floor and in the corner had a great view, clean, quiet and very spacious for a NYC hotel. The breakfast was also very good. Another great hotel worth checking out.

12/10/2021 Not my best stay at a Westin property but also not my worst. There's always room for improvement for lackluster stays. Booking: I'm always on the lookout for price drops and I was happy to find this property on a busy end of the week through the weekend during which Santa Con coincided. Location: located at Grand Central, with a short block walk to the nearest metro station and 5 minutes to Grand Central Station. Times Square and 5th Avenue is also within a walkable distance. Check-In: there was a slight line, with 3 parties, with myself being one of them. It was roughly around 10am that I was (hoping) to check in, but that I already knew the odds were slim. The male agent that assisted me, was somewhat in a hurry, and so neither did I receive a welcome greeting or one involving my Bonvoy status. I had forgotten to present my required document to check in (other Marriott properties - the agents were more than happy to print it out for me directly from their email), instead I was directed to the Concierge desk, with which I had to get out of line. The agent was not one bit pleasant and I said to myself I'll wait for another agent when I returned to check-in. The Concierge Desk was not much better, in which the agent there was on the phone for quite some time before assisting me with little to no conversation whatsoever. When I was finally able to check-in, the agent, this time a female, also lacked a welcoming greeting and status acknowledgment; at this point I didn't care, I simply handed her my document, identification, and a credit card. She proceeded to check me in and informed me that it is too early, but that if I leave my mobile phone number behind, a staff member will contact me when my room is ready. I dropped my bags off and proceeded to begin my day. I received a call around 2pm informing me of my rooms ready-ness. Return to the Hotel: I spent much of my day exploring New York City and so I was ready for a shower, to lay in bed, and to pack up to leave the next day. But, before doing so, I needed to get to my room. A bit of fair warning, the mobile keep in the Bonvoy app will not work with the elevators at this Westin property (I'm not sure if it should or would in the future at other Westin properties), and therefore you would still need a physical room key. When I visited the front desk for assistance, again, the agent, this time female; no greeting, and not friendly at all. I showed her my Bonvoy app, and I proceeded to present my identification card to her, to which she did not ask for and informed me that the elevators require a physical room key for access and handed me a pair of freshly programmed keys. On a security point of view; it's not my first encounter where I was not asked to present for my identification, but that at the very least I am the person listed on the reservation. The Room: while my Bonvoy status was not acknowledged, I did seemingly received an upgraded room. Or so I thought.... The room in question is a deluxe 2 bedded room, which looks more or less the same in picture as to the traditional rooms offered at this Westin property. The hotel itself is undergoing a renovation, but I feel that perhaps it is somewhat rushed? The lobby and everything encompassing the ground level is definitely refreshed with a clean and modern look. The room I was given however, isn't exactly refreshed. The furniture are actually in good condition, but the mattresses could and should be replaced. The pillows were a mosh-posh of textures and firmness. The nightstand featured flimsy USB ports that required a lot of force to plug in. There was a very outdated digital clock with FM/AM radio on the nightstand as well (where's the qi-wireless charging and Bluetooth capable iHome?). The Samsung television set, although 4D capable, it lacks in room streaming capability, with the only option via Bluetooth. Slippers are not available and so I used a pair that I saved from another hotel. The Bathroom: yes, I think of the bathroom as another category in a hotel because you do spend some time there. In the description, a deluxe room has a separate shower and tub. The bathroom in this room has a shower and tub combination, single vanity, and toilet all in the same area. The bathe amenities were a bit confusing with regards to having more than 1 brand present. Westin's signature white tea scent was present throughout the lobby but that the only thing white tea related in the room's bathroom was bottles of body lotion. There was also a separate branded shampoo and body wash sitting in the metal caddy inside the shower (perhaps the previous guest left that behind?) I was however pleasantly surprised by The Beekman Brother's goat milk soap bars, but that I'm not entirely sure if this will become the latter. Old and multiple branded towels were also prevalent in the bathroom, which was definitely inconsistent. Decent hotel but in general needs improvement.

Really liked this hotel for our family of four in May for a 4 night stay. Lots of pros and just a few cons. Note: Property had a major renovation completed in March 2021 so really nice now. Highly recommend for large families for room size, easy to navigate the city and safety. Will definitely stay here on our next trip: Pros ========== 1. Big rooms, well appointed and newly renovated. 2. Great showers and water pressure 3. Location on 42nd St and short walk to Times Square & Grand Central Station to get anywhere in the city 4. Easy access out front of hotel for Uber, Lyfts and taxis 5. Service by staff was really good 6. CVS store just 20 yards away which is open 24 hours a day with good selection of items, snacks, drinks, wine, beer, liquor. Also juice, breakfast and sandwiches. 7. Located Mid-town and felt very secure in property and walking to and from property 8. Great sound proof rooms and windows with blackout blinds, so got great night sleep every night. 9. If Platinum Elite you get awesome free breakfast for two and two cocktails a day at the bar Cons ========== 1. Lots of hotel rooms so if you're looking for a small intimate feel then this is not for you 2. Few little issues, like ice machine on our floor was out of order so had to go to a different floor. 3. Restaurant has limited tables so gets busy for breakfast so wait times can be long (wish they would let you eat at the bar) Tip: All rooms are the exact same size in the property, but try to get a room facing 42nd St as the rooms facing the alley have trash truck noise.

Ok so yes this is NYC but this hotel has to be the worst Westin I've stayed in. While my room size is decent, there is mold on the shower curtain, the walls are banged up, and I literally just found someone else's breathe right strip in my bed. Which tells me they didn't change the sheets from the last person. I also noticed a glass the prior person left outside my room is still here 48 hours since I checked in. The location is convenient to the Met Life building, and there is a Pret a Manger right across the street. Don't take advantage of their breakfast daily charge - it's a rip off. I will likely try another property next time if only because of the clean factor. I will trade clean for spacious in a heartbeat.

Friendly front desk, was lucky enough to be checked in at noon. Free breakfast or drinks, very nice breakfast considering it's free. Large lobby with plenty of seating to work or relax, and recents views from the good size (300sf) room. A solid hotel to stay in for the price range of $350-425/night. Full sized bathroom is a plus...have been stick in so many NYC hotels that give you a sad and tight bathroom setup with minimal counter space! Good location with plenty of food options nearby. We had a large rental car (Suburban) and. Negative: Valet tried to rob us for $100 overnight fee to park when we got back after a night out! Instead we parked at a public lot closeby for $20.

Any hotel that serves a nice breakfast with berries gets a high rating. Plus they have nice rooms with clean beds.

This spot was solid! Scored a cheaper rate off hotel tonight. Room had a king and a couch with a view they even allowed 3pm checkout with no charge. And i got 1 complimentary breakfast. Overall bed was the best sleep ever. Loved the location and the staff was professional and on it!

Overpowering smell of mildew/mold in not one but two rooms. We checked out and found another hotel. The staff were courteous. We didn't stick around long enough to experience much else.

NOT good for a family with kids. The hotel does not provide breakfast unless you pay $45 for breakfast per kid per day regardless of age. You can find better and cheaper hotels including breakfast and good environment for baby and kids nearby. Be careful of the revolving door at the main gate not to be hurt with your lovely kids. In addition, the front desk easily increase your hotel cost if you give them any inch especially if you are non white people or foreigner. I hope this feedback will be helpful for other visitors to stay good hotels near the grand central terminal, not the westin. Added: Oh my god, Someone used the same credit card I paid for the hotel. I requested to replace the card. DO NOT give your credit card to any staff in the Westin New York Grand hotel.

Location is amazing, staff are super friendly and accommodating and the hotel itself is very nice. We had an end room on the 34th floor that was comfortable and clean with a great view of the city. We were there for three nights, and I believe the hotel was only open to 50% capacity. They did not have any food service, but the bar was open 2 of the nights we were there serving up cocktails. I believe the bartenders name was Amy (I had a few) and she was awesome! Check in/out was smooth and easy, housekeeping was super responsive to requests and needs. It was kind of strange that the rooms had the small refrigerators removed, given it is nice to keep water cold. We also did not have the Westin "robe" that was profiled as being in the room. Not that that is a huge thing, but if you have never tried on a Westin robe you are missing out. I would absolutely stay here again.

We were daring enough to visit New York City for 4th of July weekend. With the airline mess & all. Wanted to be centrally located. No better place than Grand Central Station. Flew into La Guardia & took an Uber to the hotel. Super easy. Able to check in at noon rather than 3pm was a bonus. The lady at the front desk was super pleasant. She took a liking to us (thx our lucky stars) and gave us free breakfast for the 2 mornings we were there. Full buffet. It's worth about $35 each. Another great treat was getting a room on the 28th floor very important in a big city, less noisy. The hotel was located between two iconic buildings: the United Nations & Chrysler building, both visible from our room. Fun fact, morning of 4th of July , at breakfast, we saw a bunch of people wearing festive Nathan's Hotdog shirts. We were surrounded by Hotdog eating contestant in their way to the 4th of July event in Coney Island. Fun!!!

This hotel is awesome! I am a Bonvoy Titanium member, and I was blown away by the level of service by the entire staff. HOWEVER, if you are fortunate enough to have Erica take care of you at the front desk, you KNOW you are in caring, understanding and professional hands! Erica is the epitome of why I choose the Marriott chain and why I am HAPPY to stay and be taken care of by the incredible employees of Marriott corporation! I can't say enough about Erica and her coworkers....their attention to detail is unparalleled! Thank you for TWO amazing stays Erica Kuskin, and the the incredible staff at the Westin Grand Central!! I can't wait to come back!!!

This is the best hotel we've stayed at in NYC. Large comfortable rooms, newly renovated, outstanding customer service! Everyone went over and above our expectations. Will definitely be staying here whenever we visit NYC.

I booked a room for one night so that we could attend a Broadway show. Parking is super expensive so we parked down the street and walked. Upon entering the building, we were checked in by a pregnant young lady with a very curt attitude. Knowing that this is NY and not the friendliest place, I tried to put her attitude aside and enjoy my stay. The room wasn't the cleanest and had hair in the bathtub, no face towels, and no sheets for the pull-out couch. After contacting the front desk 2 times about these issues, we were told that the items would be sent up. 40 minutes passed as no one showed up. I had to call the night manager from my cell phone and not the room phone to contact him. 10 minutes later, all of our items showed up at 12:10 am. I normally stay in NJ but want to give my son the Times Square experience and deeply regret this. For 266 dollars, we got a total of 6 hours of sleep and a terrible breakfast of too-sweet waffles and watered-down eggs.

Great locations! 20 minute train ride to Yankees Stadium. Easy location to navigate lots of the tourist spots. Rooms were nice and decent size.

Had a great stay at the Westin last night. Alexandra at the front desk helped us check in early and was extremely knowledgeable, helpful and friendly. Bed was very comfortable. The room was very clean. The shower pressure was IMMACULATE. Loved the toiletries. Great location. The bartenders both made an excellent dirty martinis.

The location is great and the room is actually not too bad but the staff attitude is horrible. Feels like they're doing me a favor I'm letting us stay here if I'm paying $500 a night the least you can expect is welcome and stuff that at least try to make you feel welcome don't come here

Hotel is fine, but be careful at the bar. They will over charge you, claiming they didn't collect drink vouchers and also over count the tab. They claimed they didn't collect vouchers and then counted our drink count one over it was on top of that. I suspect it was an honest mistake, and the two bartenders just can't keep track, but save yourself the hassle and watch closely.