The Westin Peachtree Plaza, Atlanta

The room was very nice with a great view. The doorway into the bathroom was a little tight though so it was hard to get in with my crutches. The bed was so soft and comfortable. I didnt get up for breakfast in the morning, but my family did and said it was very good. So I can recommend eating in the in hotel restaurant. There were water bottles in the room and we got some when we checked in also which was really nice to have. The valet staff were very helpful in giving directions to check in. There is also a Starbucks in the hotel near the check in. I felt pretty safe in this hotel, you need to use your key to get the hotel to go up to the floors where the rooms are. Its in walking distance to Olympic Park and some nice restaurants. Highly recommend if you're in Atlanta.

First let me say that this review is in no way a reflection of the employees at The Westin Peachtree Plaza. All of the employees I encountered were pleasant and helpful.||With that being said, I am a Marriott Bonvoy Gold Elite member, so I stay at Marriott properties often. This was by far the worst Marriott experience I have ever had in my life. After checking in and getting to my floor where my room was, I noticed that the hallway was dim and the walls were in need of a fresh coat of paint, or better yet, some nice new wallpaper to update the look. When I got into my room I noticed a subtle smell, as though the room was stale and had not had a deep cleaning in quite a while. I noticed that there were stains on the carpet, rips in the furniture, discoloration and stains in various places and dust in quite a few places. I went back to the front desk to request a different room and I was told that all of the rooms are in a similar condition and that they hoped to renovate in 1-2 years. I honestly cannot believe they have gone this long without renovating this property. The hotel does not reflect what you would expect from a Westin at all. I would not recommend this hotel to anyone. It was just bad. I STRONGLY encourage Marriott to renovate ASAP. This was nothing like what I would expect from a Marriott. I was sorely disappointed.

Hotel was clean, and mostly quiet. Traffic and elevators were sometimes loud, but not a big deal. Staff were responsive and helpful. Great staff in the bar, reservations and Bonvoy desks. Everyone was super friendly.

Perfect location for our trip to Formal Markets at AmericasMart in Atlanta! We loved that we could walk straight through the tunnel without ever stepping outside. Check-in was a breeze, and the staff was able to accommodate us earlier than expected. The beds were very comfortable, and the hotel had great amenities—an upstairs pool, a 24-hour gym that my travel companion really enjoyed, and even a Starbucks right inside the building. Parking was convenient enough—we used a paid lot right next door since the hotel’s valet service was already full (they mentioned it fills up quickly). Overall, everything was easy and made our stay enjoyable.

I had an amazing solo getaway stay for my birthday. Staff was very kind and welcoming, my room was clean, and such a beautiful view on the 46th floor. Everything was perfect! Check in and out was quick and easy. Shout out to the bartenders downstairs that accommodated me on my birthday with “just a Coke “ as I requested even though they were just about to close. It’s all I wanted and they were kind about it.

Very nice clean hotel for the most part. Unfortunately with a hotel this size (70 floors) you would think they would have more than 2 microwaves that are located in the lobby to share with all of the guests in the hotel. Also in the guest rooms there are only 2 drawers to share with family which is really unacceptable if you don't want to live out of the suitcase. Rooms are a little tight but they look nice. They do not include refrigerators unless it is medically necessary. Nice looking hotel but needs to add more drawer space and microwaves at least on each floor.

I had expected more from a Westin. A room near the top does offer great views of the city but this hotel is old (more than 50 years) and it shows. The lifts take a long time to arrive and the card access terminal in the lifts didn’t always work. The breakfast buffet was ordinary although the wait staff were attentive. The hotel is centrally located and a short walk to major attractions like the aquarium and Coco-Cola museum.

Generally unimpressed. Hotel really doesn't justify the cost. Was told shipments had no cost, but then charged when they arrived (they were given to a different company that charged). Bellhops were great when they were available, but during busy times it wasn't possible to get them, and they do not allow you to use carts without bellhops. Staff was phenomenal, they were kind and generous with their time, but as is the case with most businesses currently they were woefully understaffed. Room was not by any means worth the cost. Stains on the carpets, curtains had splotches, chair was scratched up. They were clean, but for the price it's pretty sad that the rooms weren't in better condition. Overall for the money I would consider other hotels in the area. We paid for a 5 star hotel and got what I would consider a 2 star one.

Very nice hotel Nice location The parking was confusing. You basically have to do valet parking or try to find public parking nearby. We requested a specific side od the building and that wasn't honored like they said it would be The rooms were a bit small, but nice. They really emphasize health and had a package you could rent with equipment to help you with working out and recovery Their workout room was a literal ice box. It made it miserable to be in there. Due to this, my workout was cut extremely short. To access the pool was very odd and a bit confusing. The pool said it was heated, yet it was pretty cold. I wish they would have had a jacuzzi. Overall the hotel was okay. We only chose this hotel because we were doing a stairs challenge and needed access to a building that was tall to help us complete our challenge. We did achieve our goal of 500 flights in a day

Definitely won't want to be coming back here if I visit Atlanta again. You can tell that this hotel has aged quite a lot and is not super well maintained. The hotel has so many floors but does not have elevators that are ideal for the amount of floors they have (their highest floor is 73). The elevators are quite confusing as they are in the center of the building. There are 12 elevators total, 6 that take guests up to 5-45 floors and 6 that take guests to floors 46-70, and both elevators take guests to the conference rooms floors and gym/pool floors. These elevators are SO slow and also feel really unstable when you're riding them (terrifyingly unstable). The elevators literally shake as they go up and down. You're required to scan your hotel room key to go to your floor, but it doesn't always work and people end up missing their floor because of this. When times are busy (especially while a conference is going on) it can literally take up to 15 minutes just to get from your floor to the lobby or vice versa, and it never feels like all the elevators are operating for some reason. This alone makes staying here quite frustrating because you're using the elevators every day. On top of this, there's no convenient or obvious staircase for guests between floors 12 and 9, so even if you want to walk from the lobby to your floor (because the elevators are THAT slow), you can't. Or maybe you can, but they make the staircase so hard to find so it feels impossible. The rooms don't feel super clean. The tables felt sticky and had food stains on them still and I had to clean them up on my own (thank goodness I brought my own cleaning wipes). The coffee maker wasn't the cleanest and I just decided not to use it. The shower floors have mildew on them which also made me quite uncomfortable. The surrounding area is also not the best. The streets feel very barren and there aren't many fun things to do or interesting food spots within walking distance. Additionally, the hotel doesn't have any sort of market or food spot that's open into the evening so that you have some options for food if you don't want to go out. The Starbucks in the lobby closes at 6 and runs out of ingredients before that. The only positive thing about my stay would be the service. Every employee that I encountered while I worked here was kind and were great to work with. Overall, there isn't much that would draw me back to this place and I really wouldn't want to come back and stay here.

you can tell this hotels age in some areas but they're doing a lot of upkeep it and bring it to modern times. we stayed 2 nights on the 30th floor - while the hallways were a little dull and could use a makeover, our room was great! huge, comfortable king sized bed. the tv was huge too. it was nice laying down and relaxing at night. the pool area is super cool and well maintained. all bathrooms i used were clean and fully stocked. and the starbucks / lobby area was clean as well. all staff members from security to front desk - starbucks and janitorial were very nice. the guys downstairs who hold your bags for you were extremely nice as well.

Parking remains tedious with the wait to pull into valet. Very large hotel with height and number of rooms (over 60 floors). The plus to the height are the views from your room and the Sun Dial restaurant and bar. Starbucks line is ridiculously with order ahead not available. Bar open late for drinks and snacks. Clean room but smaller than most for a King. Location is great in the middle of downtown close to restaurants and attractions.

THE WORSE EXPERIENCE AND HOTEL!!! Checked in only to be told the next day that they could no longer accommodate my stay and put my in the Omni. Why would you make me pack and move me when YOU over booking your hotel WAS YOUR PROBLEM!!!!!!! Canceling my Bonvoy membership and will NEVER stay at their property again.

If it wasn't for the bed and the staff, this review would have been rated a bit lower. The room was not what I've come to expect from a Westin. I stayed here a few nights over the Thanksgiving holiday and have mixed feelings. Some positives - After a long day of work and no sleep on a red eye, we arrived at 7am and were allowed to check in early to get a few hours of sleep before seeing family. Shout out to Shanell for being the welcoming smile and making things easy. She ensured my first time in ATL started off on the right foot! Immediately, we knocked out and the bed was comfortable. The mattress had a soft top, and it was still supportive. Hotel beds are not my favorite, but this is one of the better options. We were on the 32nd floor and the view was awesome! The rainfall shower head is always a bonus! We never had to wait more than 3 minutes for valet to get the car. Pro tip: Book the valet through using the bundle in the Bonvoy app. It'll save you a little money. A few negatives though I'm 6'3" 230lbs and have broad shoulders. The bathroom door is extremely narrow. Most people would need to walk in sideways. We stayed in room 3201, and the roof in the bathroom needs some immediate TLC. Also, the shower door with the long handle is tough to slide. Something is definitely binding. As with most Marriott hotels, the iron leaks water so don't use it. Just like others have said in their reviews, the rooms are in need of renovations. Stay here if you want a comfortable bed and welcoming experience. If you want something more modern and less "worn", you may want to explore other options.

This hotel seems like it's been through better days. While it likely sees a good amount of traffic during major events like sporting games and concerts, the property feels like it could really benefit from a remodel. The lobby has a somewhat dated vibe, and the elevator is surprisingly loud. The room also could use some updating and a more thorough cleaning. That being said, the beds are incredibly comfortable, which is a key feature for any Westin. I understand that maintaining a hotel of this size is no small task, but this is just my honest take. If I were to visit again, I'd likely stay in Midtown. Downtown Atlanta feels a bit neglected, and I'm surprised the city hasn't invested more in improving this area--it just has a certain sketchy energy to it. On a positive note, the views from the 46th floor are fantastic, and the beds and other amenities were great. But overall, the hotel feels like it's in need of some updates.

I enjoyed my dinner while attending a district convention with my brothers. It was served hot and we had excellent service. I recommend the restaurant and bar on the lobby level for a delicious delights.

When checking in, I asked if they had a room ready immediately to which they said they did but that my upgrade wouldn't be applied which wasn't an issue for me. I went off to my room once given the key and was surprised at how dark and unkept the hallway to the rooms was. I then got to my room and noticed a few things such as... a clock that didn't work, dirty tea bags/ coffee area, broken pieces in the shower area, etc. I asked that a new alarm clock be brought up and that became an ordeal as they sent maintenance to my room close to 10pm which isn't appropriate when I called early AM. Additionally, the alarm clock brought was also broken. I tried to speak with the service desk but this only led to further issues. The service here is poor and the quality of the hotel is even worse than that. My other colleagues had an even worse experience and we have agreed none of us would ever stay here again.

The Westin did not meet my expectations. Upon arrival, we were greeted by valet. Its $55 per overnight. The attendants were quick and attentive. Check-in for the hotel is on the fifth floor. Representatives were friendly and provided all needed information. Here's where the problem started. Our room was located on the 19th, which provided great views. However, our toilet was inoperable. The hotel staff was alerted and made aware within 15 minutes. We were informed that maintenance would review the issue; maintenance never came. I had to then go back to the service desk and request a new room. Twenty minutes later we were re-roomed to the 37th floor. The room and bathroom are not that spacious. However, the beds were comfortable and the view of downtown Atl was nice. Close to the State Farm arena, which we were In town for a concert. Not sure if I would stay again.

Hotel 6 is better! Stain bedsheets, broken bathroom and no trash can. I need to ttalk to the manger! Worst hotel ever! The only saving grace is the people.

I attended a conference at this hotel and was assigned to stay here. I would never book a stay at this hotel by choice. The location is very much within a concrete jungle, the only green you can see in the surrounding area is from a high up floor. However, the Olympic park is only about a 10 min walk from the hotel, but I was not crazy about walking around by myself. I checked in at 630pm and the line took about 30 min to get through. When I finally checked in the front desk person said that it was actually pretty quiet for them!! The people working at this hotel are by far its greatest strength. They are very friendly and show great hospitality. I hope they are being well compensated for it because the physical hotel is the epitome of tired. The conference areas have no areas to just hang out/take a seat, other than within the ballrooms. I had to turn sideways to get into the bathroom, the doorway was so narrow. When I got room service the attendant was well versed in how tight it was and instructed me in how to take My tray in to the room. I thought he was being a but much but then I tried to move and was so grateful for his instructions and then I realized all those dings on the walls were from others trying to negotiate the narrow. The building is circular so the rooms are wedge shaped. The view and bedroom part feel spacious. But the bathroom is the opposite. I had to use the government rate for my per diem and it was not enough to cover how expensive this area is.

Meh. I was here last week during the huge water main break in Atlanta, which I get isn't the Westin's fault so I'm trying not to let that color my opinion too much. However, there were other things about the stay that were 'meh.' Even on arrival, it was odd. We took a Lyft and the driver had to go around the block because one of the drives was blocked off, he said that happens all the time. Minor, but okay. There wasn't a line at check in and the staff were friendly enough. The room itself was nice; I was on the 54th floor so had a nice view. The bathroom is pretty tight, and the doorway to get in the bathroom is even tighter. The wifi was super annoying. When you connected you had to sign in with your room number. However, it would never take me to the login page to enter that info; it just kept telling me I had limited connection. This happened on multiple devices (laptop, tablet, phone) and to other people, so I know it wasn't a one-off. Like I said, the water issues were not their fault. However, the lack of communication was. I didn't receive anything from the hotel until Saturday morning, almost a full day after the issues had started. No information on how long the water would be out, what to do, etc. Thankfully I was there for a conference and the conference organizers kept me in the loop. I know it was an unprecedented situation, but I hate to think being a 'regular' guest and having absolutely no clue what was going on.

I would give negative stars if possible. Stayed here and had a horrible experience. The hotel is very dated, check- in lines were ridiculous. Waited almost 4 hours for a room. When the room was ready, there was trash outside our hotel room, I called the front desk to let them know and then person answering the phone had a bad attitude. Prior to hanging up the call she was talking s$+! about our call to her coworker. I informed the manager about her unprofessional conduct. I also asked why I didn't get the room I selected and paid for. They said they didn't have any..... Fast forward, we got our room, and around 12am I got up to use the restroom and there were roaches all over in the bathroom. I then went into the room space, turned on the light, and there were roaches crawling near the TV. I tried to kill 2 as they were running. While chasing the roaches I found MOLD on the cabinet under the TV. This place is disgusting! Management should be ashamed. I'm sure complaints are through the roof. Westin if you get this post removed I will post receipts (emails from the management confirming this is true) The public needs to know what they are walking into. YOU are the problem and this needs to corrected. Especially given the amount of money people pay to stay at the Westin.

Traveling with my 94-year-old grandmother, who was to be honored at our family reunion, I was very disappointed with the Westin Peachtree Marriott Hotel. I will never stay there again and wouldn't recommend it to anyone. From the moment we arrived, I found the hotel lacked appropriate signage to guide us to the lobby, and the parking lot felt unsafe. One of the attendants showed me the elevator but didn't offer any assistance with the two bags I was rolling while helping my grandmother, who walks with a cane. We arrived late after a one-and-a-half-hour flight delay. All we wanted to do was rest before meeting the family for the meet and greet, but unfortunately, we missed it altogether because no rooms were ready until 8:45 PM. When I asked the first staff member who attempted to get us a room, she offered us a $50 credit. I explained that check-in was at 4:00 PM and that not having a room ready until 8:45 PM was excessive. She mentioned the hotel was full the night before due to a major soccer event, but I had booked the room in March and received no updates. She told me I would receive a call when a room was ready and that I could speak to a manager. When I finally received a call, it was from the manager who directed me to pick up the keys from a place I didn't realize was near the check-in desk. I explained that I needed assistance as I was traveling with my grandmother. The manager sent a very nice young man to help us with our luggage, but he didn't know where to go. He had to call her to find out where we were supposed to get the room keys. The manager, who was on a conference call, offered me $50 again when I inquired about compensation, but I suggested we talk the next day as she was busy. She indicated she wouldn't be available much longer. I wanted to see the room before accepting $50. Upon entering the room, I immediately noticed two things: no refrigerator and no microwave. Exhausted and too late for the meet and greet, my grandmother couldn't warm up her food, and the "cooler" in the room had a sign indicating that a refrigerator would be an extra charge. I was so disappointed that I didn't want to talk to the manager or anyone else trying to appease me with $50. In my many years of customer-facing businesses and traveling, I felt the most appropriate response would have been a sincere apology followed by asking how they could accommodate me. Instead, I was offered excuses and $50. From the moment we arrived, I found the hotel lacked appropriate signage to guide us to the lobby, and the parking lot felt unsafe. One of the attendants showed me the elevator but didn't offer any assistance with the two bags I was rolling while helping my grandmother, who walks with a cane. We arrived late after a one-and-a-half-hour flight delay. All we wanted to do was rest before meeting the family for the meet and greet, but unfortunately, we missed it altogether because no rooms were ready until 8:45 PM. When I asked the first staff member who attempted to get us a room, she offered us a $50 credit. I explained that check-in was at 4:00 PM and that not having a room ready until 8:45 PM was excessive. She mentioned the hotel was full the night before due to a major soccer event, but I had booked the room in March and received no updates. She told me I would receive a call when a room was ready and that I could speak to a manager. When I finally received a call, it was from the manager who directed me to pick up the keys from a place I didn't realize was near the check-in desk. I explained that I needed assistance as I was traveling with my grandmother. The manager sent a very nice young man to help us with our luggage, but he didn't know where to go. He had to call her to find out where we were supposed to get the room keys. The manager, who was on a conference call, offered me $50 again when I inquired about compensation, but I suggested we talk the next day as she was busy. She indicated she wouldn't be available much longer. I wanted to see the room before accepting $50. Upon entering the room, I immediately noticed two things: no refrigerator and no microwave. Exhausted and too late for the meet and greet, my grandmother couldn't warm up her food, and the "cooler" in the room had a sign indicating that a refrigerator would be an extra charge. I was so disappointed that I didn't want to talk to the manager or anyone else trying to appease me with $50. In my many years of customer-facing businesses and traveling, I felt the most appropriate response would have been a sincere apology followed by asking how they could accommodate me. Instead, I was offered excuses and $50.

The line to park was completely ridiculous, and they charge you for every little thing. Additionally, the internet was poor; you might be connected but it doesn't really function. Regarding the room, it was dated, but small, and dusty. I think the only highlight here is the view.

Where do I start? I guess being trapped on the 84th floor with a newborn baby would be as good as any! I recently suffered a pin stroke due to preeclampsia in Nov and a life break was much needed but instead it was a nightmare at this hotel where I was both stereotyped and neglected! I had a wonderful dinner at the Sundial which I went too under the impression it rotated...it wasn't until I was seated I was told it stopped rotating in 2017! I was there with my newborn celebrating her sweet 3 months and more...the service was great and accommodating but trying to return to my room is where the terror began. The elevator was stuck and would not move! I felt absolutely helpless to protect my newborn who looks to her mommy to keep her safe! Dispatch tried to keep me calm as I hyperventilated and eventually had a panic attack. I'm unable to give the time we were trapped because head of security refuses to give me any information on the dispatch call, but the emergency person did what they could to stop me from literally stroking out in fear while they tried to get me and my sweet baby off the elevator. They eventually got me out and gave me water. The next day I expected management at the very least to reach out and at least apologize for my experience but that never happened! Front desk told me the GM Tom Boyer was at a meeting...I had to once again get on the frightening elevator because the phone in my room did not work! (a service technician had to eventually come fix it) after coming down to speak with management twice with no luck I was very frustrated and disappointed because this was a hotel I held to very high expectations but I assume I didn't fit the profile of their high paying customers! When that couldn't be further from the truth! I brought my baby down in her snow suit after not being able to speak with a manager I went to go outside to smoking area to calm down because I was literally in tears and the lady at the front desk who understood my frustration asked me if I could go back to the room to get a car seat and she would look out for the baby and keep her behind the desk which was still in visible sight so I didn't have to take her out in the snow. I thought that was very kind of her again I held this hotel to the highest standard and from where I was standing I could see everything including the agent and desk area. It was literally a 2-3 min breather I took before I came back in and was finally met and approached by a manager named Tiffany (manager from different racial background)who turned her nose up at me and proceeded to yell at me about hotel policy of leaving my child. I told her not once but three times what happened and that I was offered that As a courtesy of a representative being kind she disregarded everything I said and still treated me like an unfit parent! The elevator may have caused physical pain but the treatment by Tiffany a member of management caused me emotional pain because I would never in a million years hurt my children definitely not abandon them, even though their property rendered me helpless to protect her (my newborn) being in a jammed elevator. Again I asked to speak to Gm Tom Boyer who they once again said was in a meeting I asked that they leave a urgent message that he at least speak to me after the meeting about my experience and after hours of absolutely no contact from the GM Tom Boyer I spoke to another manager who said he would at the very least offer points and never did to this day! I was so afraid of the elevators and treatment I called my husband and other children to join me so that I could rest from my anxiety because I felt helpless and alone. The next day at checkout I again asked to speak to GM Tom Boyer who they said was not available so I asked for a recording of the dispatch and the recording of elevator call and was then greeted by head of security who extended only an apology. See photos for rest of story

What you think Westin should be, this location was not it. We came around 4pm and were told that our room was not yet ready. They didn't have an estimated time of when it will be. We had dinner reservations at 8:30pm and had to get ready in the lobby! 6 girls! We left our luggage with bell hop - 2 carts worth. While at dinner, we get a call that our rooms are ready. So we call bell hop to let them know our room numbers and they said they'd take care of it. Well, we get back to the hotel at 2am and find that the bell hop door is unlocked with all of our stuff inside. We had to haul our own luggage to our rooms. Staff on site were not apologetic nor offered to help. Instead they told us to keep it down. Given this whole fiasco, we asked for a compensation of some sort for the inconveniences. We must have talked to 3 different people all confirming that our first night would be comped and each room would have a $75 credit. Well, when it was time to check out, the manager on duty said there were no notes in their system about comping the first night and that they cannot do such a thing when it's booked through a third-party. We did get that $75 credit but on our last day. So, I went to the breakfast buffet before heading to the airport. The wait staff there were also lackluster. Other things that sucked about this place. Ice machine did not work on the 17th floor. The gym was not 24 hr. The TV kept freezing randomly. And the parking lot was closed from the Main Street so if you were trying to get picked up, more instructions were needed for the driver. Westin is supposed to be a luxury brand, but this did not live up to those standards. Find somewhere else to stay and I'm sure you'll have better customer service and experience. Shame on Westin for allowing this location to operate the way it does.

This is such a tough place to review as far as hotels go. The location is good, the staff is friendly. The rooms are fine. But so much of this hotel is just... botched. It doesn't matter when you check in or what, you will NOT get your key before 4 PK and you will NOT get your key without a stop at the front desk. This trip I said I would be there at 3, I arrived at 3, checked in at the desk, did everything there... and then I *still* didn't get my mobile key in the app when the room was ready and I had to stand in a massive line to get it. Thankfully someone helped speed me and the other folks along, last time I came here I had to wait 45 minutes in line to get my key... in the line for elite Bonvoy members! Valet parking last time I came here was a total disaster too. Somehow this is the only hotel in history without a way to buy a snack once the little shop on the lobby closes. And the people who come here are incredibly gross and the staff doesn't lift a finger about it; nothing like having to walk my 9 year old through a cloud of weed smoke because a bunch of folks are smoking right under the no smoking sign at the entrance, staff doesn't care. Look, I'm not mad people are smoking but can we please do it 10 feet away from the entrance so my kid doesn't have to inhale it? Can the staff please do something about this? Is that too much to ask? The rooms are fairly priced, which is a plus, and clean too. Hotel bar is nice with great bartenders. Room was frigid in the winter, I had to set the heat to 76 to not feel cold (I set it to 68 - 70 at home for reference). Not enough outlets in the room and the glass top desk was impossible to use my mouse on and the chair was uncomfortable for any kind of work. Overall, lots of great people work here, but the hotel completely misses the mark on basic P's and Q's and I expect much, much better from a Westin. J.Ja

Nestled in the heart of downtown Atlanta, this hotel is a perfect oasis surrounded by the city's vibrant attractions, offering an ideal location for exploring everything on foot. The pros are evident - breathtaking views, proximity to attractions, and enticing hotel facilities, including an indoor pool and a rooftop offering a panoramic spectacle. The rooftop, accessible through two elevators (one with a thrilling city view, not recommended for the height-phobic), adds a layer of charm to the stay. The cylindrical design ensures most rooms boast splendid views, complemented by complimentary Starbucks coffee and tea, adding a touch of luxury to the experience. However, the tale takes a twist when it comes to service. The nightmare-ish experience starts with valet parking, a steep $50/$60 per night regretted upon checkout, facing a frustrating 30-45 minute wait for the car. Additional pitfalls include the lack of free Wi-Fi, requiring guests to sign up for a rewards account. While the safety feature of sealed windows is understandable, it might not suit those craving fresh air. The hotel's eatery, despite serving delicious food, suffers from service woes. Ignored by the waitress, we faced a challenging dining experience, watching her prioritize others while we waited for attention. In conclusion, this hotel is a gem if you prioritize views, convenient location, and plan to explore outside its premises for meals. A cautionary tale for those who expect seamless service, particularly in parking and dining areas. A mixed bag that leans heavily on location convenience rather than a flawless stay.

I came to my room with my packed food. I'm a flight attendant on a trip... There was no fridge but a sign that said I could call for one. I call down and talk to manager Shantel, and she put me on the list and said there will be one shortly. I wait 2 hours and no fridge. I call down and talk to someone else, they said there's no fridges. I go down stairs and one person offered to change my room to one with a fridge but the manager, Shantel, said no and that she'll find one to bring up. I go back to my room and two hours pass. I call down and they say there's no fridges and don't know who I talked to. They offered me buckets of ice and no room change. At this point my food went bad. I lost my home in a fire so I am severely poor and that food was my chance to eat on the trip I'm on. That was made clear to the staff when I first called that this was important to me. Zero empathy. With help from my family, I got some money to buy food. I go to their hotel bar, and wait 45 minutes. I moved closer to the bar tender and I noticed she's only helping the same people. They received 3 drinks and I only wanted to order food. People around me noticed and tried to get her attention for me. She deliberately skipped me... I went upstairs realizing I wouldn't receive any help. After no help that first day, the second day I went to talk to the new staff and they apologized greatly and put in a report. I hate confrontation, but this was the worst hotel experience I've ever had and I've been flying since 2017. The hotel TV also crashes over and over when you try to open Netflix. This is the second time I've stayed here and the TV did it last time too. Needless to say I am not coming back here... ever...

If I could rate this hotel lower than 1 star I would. DO NOT STAY here. The room smelt like smoke and the shades were broken. My daughter and I checked in late and all of the valet parking was taken. We had to park in a terrible parking lot and walk the streets of Atlanta by ourselves at 11:30 at night. Do yourself a favor, and book at the Hilton. This hotel is overpriced and disgusting. The only good thing was the manager and woman working the desk were trying to help us.

I usually love The Westin hotels. And still do! Service was impeccable given the hotel was at capacity due to a conference. The only reason I did not give 5 stars is due to me getting locked in my room!! Staff did what they could to rectify the situation, however I missed part of the conference due to this. They were very nice and compensated my situation. The hotel location is conveniently located. Most staff were kind. I give them credit for dealing with the large conference crowds with patience. If anything....go to the Sun Dial at sunset!! It's a must!

It was hard to give the twisting because location wise the hotel was perfect and in the middle of almost everything downtown atlanta is walking s distance. Pros: view, distance to attractions, hotel facilities:indoor pool,roof top view The view was great too at the rooftop. There is two way to go up there one is the view of the city Elevator(do not recommend if you were afraid of heights) and regular elevator . The hotel it self. The rooms come with a great view because the hotel is a cylinder almost all rooms comes with a view. Comes with free coffee and tea and because it's all Starbucks products, Starbucks cup too Cons : Service wise it was nightmare-ish. Valet parking Starting with parking is not free with the hotel. We paid $50/$60 for valet parking per night and regret it the moment we checked out and waited almost 30-45 mins for our car ‍ There was a public parking garage right beside it but we were thinking it will be more convenient and we are soooo wrong. The wait was chaotic and it was like they did not anticipate a check out or something the waiting area was small .... No free wifi To get free wifi you are required to sign up with their rewards account it is not fee with the room. Because all room comes with a view it also means not rooms have a window that opens for safety purpose Food We came back for an event and thought we'll catch the playoffs at the hotel eatery. I understand it was a busy night but I was like 100% ignore because I didn't drink alcohol and order water. My husband did order a beer I ordered some food for two some wings, cake and a large Brussels sprout which even the waitress that was almost ignoring me thought was really small told her to check she said it was right this is it. I just accepted it. Too tired to even deal with it at the moment. Food to be honest tasted great, service was hard to swallow. If you watch the footage you can check how the waitress was in front of me and just took someone else's order and ignored us for like the longest time. Anyways do recommend if you don't eat in premises and is looking for a good view and location convenience.

We came here for a work event. My room was not clean when I arrived - my nightstands were also moved completely away from the bed. The shower sliding door is maybe 5 inches away from the toilet, so you have to squeeze between them to get in and out. The shower also smelled of mold. One of my colleagues had mushrooms growing in their room lol. See the photo attached. Then a bunch of my other colleagues arrived before 3pm. After a meeting that ran until about 6pm - nearly 100 of them couldn't get their room because it wasn't ready. And those rooms ended up not being ready until after 10pm. Also one of our managers got stuck in the elevator for 45 minutes. Fire department had to come rescue them. Oh and I called down for a robe twice and nothing ever arrived. They're grossly understaffed clearly. Do better Westin.

No cleaning services during my stay. They said they clean every three days. I wouldn't expect this level of declined service at a Westin. I feel like hotels took advantage of Covid to reduce service levels and save money and then never brought the service level back.

We stayed here a second time this year when returning to America's Mart. Again, the location is great. Also again, renovations needed. Our room this time literally had no shampoo. The dispenser had broken off like I experienced last year, but the bottle wasn't even there. Housekeeping had also messed up, and we had no coffee cups while the rest of our coffee set up was intact. I called at 9 PM asking for coffee cups, additional bath towels, and possibly some additional pillows. They told me the wait for supplies would be more than an hour. Husband went downstairs to the Starbucks to get coffee for us at 7 AM. 7 AM, you think he would be early enough to be ahead of the crowds. Nope, he was 20th in line. When we were walking over to market an hour and a half later, the line was double that. I believe the Starbucks had three employees, that's it. The windows in our room this time not only had significant condensation, it was completely frozen because it was super cold outside. We kept the shears and curtains closed most of the time in the morning. We will be returning to wholesale market in July, but we've learned our lessons, we are staying elsewhere.

Eek! This place was pretty disgusting. The floor is sticky in the rooms, the sheets were dirty and looked untidy. The incidentals in the room was sub par. The cream curdled and the coffee maker was sub par. On the second day we had housekeeping and they failed to replenish toilet paper, coffee and cups. Seems like the large groups are something they cannot handle. The staff is rude and unhelpful. We had to call down twice to ask for toilet paper before someone actually brought it upstairs. We had breakfast buffet which is $33. I had oatmeal and coffee and it was. $33. It wasn't even good coffee or oatmeal. No, we will not be back. There are other places much nicer than this.So disappointing.

I stayed at the Peachtree Westin for 4 nights due to work. Although the location was very convenient to AmericasMart the hotel doesn't live up to my other Westin experiences. Upon arrival, the valet was closed, so my Uber had to leave me at the back hotel entrance in the pouring rain. Mind you, the valet wouldn't open the parking lot for the drop off, and the hotel operator wasn't answering as I was pleading to be let in. Check-in was ok. The gym was good. it's on the 10th floor, you have to get off at 9 and take the escalator up The room condition was OK. The bed was clean, chairs a bit worn. The leather chair was peeling. The bathroom was clean Food service in the bar or room service was a 2 to 3 hour wait. Bar - service was friendly, drinks were good. It was very busy every night. Housekeeping didn't clean my room. I had to request towels or call for housekeeping services. Hotel keys- kept getting deactivated I had to replace mine 3x The hotel had 8 elevators, yet only 2 seemed to be working. I waited 30 to 45 minutes to get downstairs - this was unacceptable. Check out was easy. To exit on the ground level, you need to go down the escalator

Stay was for 7 days. Location is great as far as local hotspots. Parking is a hassle as with any other downtown hotel so be prepared to valet $50 per day. Check-in was simple but busy so be patient. I will say that staff was exceptional. From the lobby check-in personnel, to the bartenders at Bar 210 to the receptionist/hostess at the Sundial. I have to mention Mrs. Williams hospitality was amazing, she was helping her staff everywhere. Now, downstairs part of the hotel is nice. This seems like an "Instagram" type of place and unfortunately you will encounter A LOT of individuals trying to "flex for the gram" as they say now in days. Good part is is that you do need a room key to actually go up to the floors On the elevators are quick. The rooms themselves are spacious with the exception of the very tiny bathroom. It is a no smoking hotel BUT the smell of weed is almost everywhere from time to time with the many passing folks. The carpets need to be replaced and the rooms need renovating. The view is probably the main sales point here. We were on the 64th floor and had amazing view's. Bed was comfortable and they had housekeeping everyday which is nice to have on long trips. Our refrigerator was broken but we didn't bother as we were not going to use it. Breakfast is $35 and was in my opinion not all that great. It's buffet style/Continental with made to order omelettes as an option. We had breakfast vouchers as our Bonvoy Marriot Titanium level perks so we only tipped but we would not recommend if it was self pay to be honest, it's not worth it. The food at Bar 210 was good and decently priced. The burger was probably the best. Staff was again.. amazing! The Sundial Restaurant is an experience of its own. With its own review.. but I do highly recommend it. If this hotel receives a renovation, and found a way to maybe limit the outside passing traffic it would definitely be a five star.

Overall I had a reasonably good stay. The room was clean the bed comfortable. The staff nice. I liked that I was given Starbucks coupons for declining housekeeping rather than it just not being available with no choice. I liked the fruit in the water at the front desk. I just truly hate being nickeled and dimed at nicer hotels. If a Hampton Inn can give me free breakfast and WiFi why can't a nicer place? Why do I have to pay extra for a fridge that goes below 50 degrees? The bathroom is tiny to the point that the toilet is in the way of the shower. Barely any place to put your clothes but I'm a heathen and live out of my suitcase rather than unpacking. But the issue I've had is the noise from what I'm guessing is the elevator machinery or the HVAC or something. My god....It kicks on every like two seconds runs for like three and repeats over and over and over and over. I'm here for a conference so I've been in the room more than if I was on vacation. It's just droning and repetitive and I wish I didn't notice it. I'm pretty close to the elevator so I thought it was that but it's literally nonstop. I've had an overall good stay and don't think the staff here have any control of the little negatives I've found. But that noise....I'm going to hear it in my sleep long after I leave here. Free souvenir I guess.

This place was the worst. No hot water so cold showers it was. Black mold in the room. The room and hotel are super outdated. Front desk was not helpful at all. I would never stay at this location again. I don't even think they cleaned our room before we got there. Trash and debris was everywhere in the hallway. SMH

fairly nice hotel, very friendly employees. The room was a little tired, but still quite comfortable. The bed was comfortable, especially the pillow.

I love staying here because of the height. I booked the hotel many weeks before showing up and Marriott/Bonvoy usually does a good job with my high floor request. They did not this time. I was on 23. At check in, I was told there was a convention which was certainly true but I booked this a while before. I asked for a higher floor and the lady at the Elite desk said nothing was available. I kept talking and then she did find a room on 60. That was good. The usual pie wedge room where the bathroom is very small but otherwise a nice room with a amazing view. I cannot say much else. I could hear the elevators all night but it wasn't horrible. I had the heat on and that worked well too. I did not eat at the buffet this time because I had to leave for my appointment at 5am but I have in the past and it is good but expensive, I think around $35. I really like the Marriott Marquis but I got the top floor there with the assistance of their A+ staff (see review) but I want to get at least 70 here before I move on. It does seem to be getting a little worse each time. Also Starbucks is temporarily moved near the breakfast place. Not a big deal but it is a lot smaller than before when it was in the lobby near the desks.

I wouldn't stay at this hotel again . The staff is sweet but operation wise is not up to par and it's a bit complicated to get around. Upon arrival you have to search where the car entrance is which is valet , the valet over night is $55 which is quite expensive in my opinion. Once you get to valet they are trying to get you out the car quick and there is no bellmen so you have to carry all of your belongings up the escalators, or find the SECRET ELEVATOR. Location is good but there is a lot of bum activity around, but quite safe for 2 girls to be out and and about we tried to walk from the state farm arena but we were in heels and got tired of the heels The view was amazing Starbucks closed at 4pm

So very dissapointed in this hotel. I went to check in at 5:45 last saturday and there was one person working the Elite line. It took 15 minutes to get to her. Once I did she informed me no rooms were ready. I am very high status, this has never happened to me. Also Valet was full. The guys working valet were very rude and unhelpful. Avoid this hotel at all costs.

While the staff here were very friendly and helpful, my room was not comfortable. Being near the elevators was quite noisy so it was difficult to sleep. It sounded like a freight train rushing by each time the elevator ran. The view from my window was an ugly city view of nearby building rooftops and their HVAC units, so I kept my curtains drawn the entire time. And finally, the food offerings in the hotel were extremely limited: Starbucks was only open 6am-6 pm, Bar 210 had a very limited menu, and the only sit-down restaurant was prohibitively expensive. I would definitely not stay here again if I visit Atlanta in the future. If you are attending a conference at the GWCC, I recommend staying at Signia by Hilton which is a beautiful new hotel attached to the conference center. I wish I had!

Overcharged and Westin will not refund the charge. Westin Peachtree overcharged me by one night and they will not refund the overcharge. I have reached out to them and they are no help getting this resolved. It is time to switch to Hilton...

We didn't get to check in until 7pm due to the event going on with Lionel Messi. No offer of free breakfast or anything complimentary, and we even opted out of housekeeping over the weekend. Disappointment in the way they handled the turn over. Negative 5. The 3 star is because the housekeeping staff, Isiah delivered exceptional service!

My friend and I are in town for the weekend. We were helped by Calvin and were so appreciative of the hospitality that he offered during our stay.

I have read the negative reviews and they seem to be the majority. I only spent one night here so my time was limited. The rooms are pie shaped because the hotel is built in a circle. Near the point of the pie is the bathroom. Very tight room and entrance to the bathroom. Once you go past that point the room opens to a very nice size. We had a spectacular view of the Mercedes Benz dome and the State Farm arena. They have a café available and we used it twice. First for lunch before we were going to the Rolling Stones concert. We had breakfast brunch the day after the concert. Lunch was $40 for two and the brunch was $60. For lunch i had the turkey pastrami sandwich. I was skeptical of the sandwich but it tasted pretty good. The Brunch for $30 per person one would expect some type of carving station. None was available. It had copious amounts of sausage, bacon, potatoes, scrambled eggs, waffles, pastries. brisket and gravy. Then a full fresh fruit section. I would stay here again if I ever come back to see the Rolling Stones...

This is the WORST Westin I have ever stayed in. Don't bother called the front desk for anything...unless you like being greeted by someone that sounds like that hate their job and don't like having your requests taken care of. The room was clean and comfortable, but the outlets didn't work, the remote to the TV didn't work, the shower didn't drain and their "wine chiller" fridge didn't work. The bathrooms in general need major remodeling...but having 3 conditioners instead of 1 shampoo, 1 body wash and 1 conditioner bottle is just a lack of giving a damn. I called the front desk to let them know we needed to replace 2 of the conditioner bottles and I was met with a heavy HEAVY sigh and someone mumbling and asking how they could help. I told them my request, let them know the chiller wasn't working and that the tub wasn't draining. She said she would send someone for the bath items and have someone come look at the tub and chiller. I waited for 3 hours. No one came. I called down the next day, and asked to have someone come take a look, and that it was ok if they came in when I wasn't there. Come back, take a shower...still not draining. Ridiculous. Service was trash, BUT the breakfast buffet was on point! Out of all the other hotels, in the area, this one has by far the best breakfast options. The coffee is great, the buffet options are great and they even have an omelet station and a waffle maker. The staff at the cafe are great as well. Oh, and the gym is pretty nice, aside from the broken machines, it's clean, they have a water machine, and pelaton bikes. Definitely will not stay here again, but might come back for the breakfast.

Stunning view from the 47th floor! That was the one positive of my three day stay. It was extremely cold in Atlanta when I arrived (30 degrees) and I was looking forward to settling into a warm room. However, the room temp would not go over 70 degrees and the bed was made with only two flat sheets! No comforter. Just one sheet (not even a mattress protector) covering the most disgusting, lumpy mattress and one more stained sheet on top of that. I asked the front desk for a comforter and it took over an hour to deliver. I offered to come down to pick one up and was told no, I needed to wait for the runner but there was only one working that evening and there were "a lot of calls." It's nice that there is a Starbucks in the lobby but the staff were not friendly and they don't allow mobile orders. Staff at the bar were kind and drinks were good. The Sundial was nice as well. Good location. Overall just highly dissatisfied with the cleanliness of my room and discomfort of the bed.

The hotel is nice, the bar and restaurant are good, and the staff is friendly. However, it is significantly understaffed so there was a long wait for everything. It took an hour for them to bring up my luggage. There are not enough elevators for the amount of floors, so the wait for elevators is painfully long. We will only stay here again if we are coming to a conference at AmericasMart, because you can't beat that convenience.

Absolute bare bones situation. Minimal staff. Called seven times for room service. It hangs up on you after 1 minute. I tried 7 times-hung up on me 7 times. The staff is pleasant but the hotel is BEYOND poorly run.

Mold in the bathroom, torn up rugs,peeling paint. And the hallway has garbage and food in it. https://youtu.be/nk0Zs2LgKKg Watch The in-depth video on my YouTube channel greatlady11

We stayed here for 2 nights on the 16th floor. The room was clean, with a small refrigerator. They had full size shampoo, conditioner, body wash bottles in the shower which I liked. The hotel was walking distance to the aquarium. The parking price was high, it's around $40 a day there's a garage right across thats slightly cheaper, but I would factor in parking price to the room rate since it can add up.

Horrible service! Room service never showed up. Room service menu is not accurate. Worst experience ever.

Let me start off by saying if you're expecting this to be a fancy and comfortable hotel for being right smack in the middle of such a famous and known city such as Atlanta, that's not what you're going to get. The hotel is run down and raggedy. The elevators barely worked. We got stuck multiple times and you can hear stuff hitting the elevator from inside the shaft. The inside is dingy and looks like the back rooms. There's no fridge and the ice machines do not work. The ceilings in the hallways where the rooms are were crumbling down and mold on the carpets and ceilings. There were hot Cheeto crumbs under my blankets. The WATER will randomly cut off as you're showering or washing your hands. I would've rather spent the money at a inn or a motel because it would've been the same service or better. At least you'd get free breakfast at a Hilton and better rooms.