Dahokolomoki Z.
Yelp
This hotel has stunning rooms and the building itself is very new and modern. But there are several cons that should consider before booking:
Pros
- New, modern hotel. Room furnishing is high quality, and still looks like new
- Great air-con, showers, bed, and massive rooms, with floor to ceiling windows. The perfect type of hotel room.
- Lobby is great for drinks and relaxing, and there is a decent size outdoor pool
Cons
- Stingy on "soft" products - own brand toiletries instead of designer, and they only give you one bottle each of shower gel, shampoo, and conditioner per day. Also they use third party Nespresso pods (L'or) - and even then only give two a day! No decaf provided. For tea bags there is also only two choices (English Breakfast and Jasmine).
- Booked months ago, and in the reservation had stated we would arrive at 12pm. Turn up and the rooms we were allocated were not ready, but they did have other rooms available for us. Could have automatically allocated those rooms to us instead of wasting time at check-in.
- The initial rooms allocated to us were an "upgrade", but they were the same Deluxe rooms but just on a higher floor.
- Booked two rooms for 7 days each, longer than most stays at the hotel I imagine, so I was expecting something complimentary for the stay. Got one bottle of wine. One in total, not one per room. Halfway through the stay, since we were doing dry January, I went to ask if we could swap the bottle of wine for something else, like (non-alcoholic) drinks vouchers for the bar, and was flat out told no, with no alternatives offered.
- Asked for late check-out if possible, as our flights are quite late in the afternoon. But was only offered 1pm, despite the long 7 day stay. I understand if this was a 1-night stay, but this was very stingy.
- Despite it being a double occupancy room, only one bathrobe was provided. I had to call to get another, which then disappeared the next day, and I had to call again!
- Valet parking is an exorbitant $40-50 per day
Overall, the hard product is a good 5* quality, but I was disappointed with the soft product and service at this Westin, and wouldn't consider it again for a stay longer than a night or two.