The Westin Portland Harborview

We stayed at this hotel for New Year’s Eve, and it was an absolutely fantastic experience. The check-in process was incredibly fast, and the staff couldn’t have been more welcoming and friendly. Our room was exceptionally clean and well-maintained, which we truly appreciated. They even gave us a lovely corner room with stunning views through large windows, which made our stay feel extra special. For the level of quality and service provided, the price was unbeatable. Everything about our stay exceeded expectations, and we wouldn’t hesitate to recommend this hotel to anyone. It’s the perfect choice for a memorable getaway!

My second time staying here and once again I was really pleased! I came for business a few months ago and when my partner wanted a quick birthday getaway I knew exactly where to book! Wonderful stay overall. Yes it’s not the cheapest hotel in Portland but it’s probably the nicest regular hotel I’ve ever stayed at. Entrance and lobby are really modern but also comfortable and welcoming(also the fragrance they use is AMAZING). The location can be a bit sketchy at night but I feel very safe with the security within the hotel. Rooms are spacious and clean and service is pleasant and efficient. We planned on visiting the top floor restaurant but ended up enjoying our room more! Ended up getting some awesome takeout from some of the dozens of restaurants within three blocks. Room service for breakfast was not cheap but portions were generous and delicious! The shower had two shower heads and ample soap/shampoo! Beds were comfortable but I’ll probably bring my own pillow next time they were a bit too squishy for me. But let me tell you we stayed in that room until about 10 minutes before checkout just because it was so relaxing. Overall I had a wonderful stay with my partner and I will be staying here again!

We stayed here recently on a trip around Maine. We were originally staying at another hotel but left because the room had a bathroom down the hall and was so small that you couldn’t walk around bed to fridge/the hotel was a forty minute walk to downtown. This place, on the other hand, was majestic. The room was beautiful, had amazing views, and was super comfortable (except the pillows were a little soft but I almost always have that problem). The building was also beautiful with lots of history and well located—easily walkable to downtown. Staff were also super helpful. I’m docking one point because of extra charges, particularly the 50 dollar a day valet charge. Also, the valet situation made it really inconvenient to go down to the car to get anything—though the valets themselves were great. Also , no breakfast included of any kind of even a public coffee station. Still, great place. I won’t be going back to Portland any time soon but if you are planning a trip and can afford it this place is a good option!

I’ll start with the good. My husband is a Marriott titanium elite member so we have stayed at numerous hotels. We were given a very nice clean spacious room with a comfortable bed. The other couple we were traveling with had a smaller room, but it was clean and comfortable for them. ||Now for the negatives. The valet fee is steep at $44 and therefore, should provide high level service. When we pulled up in front of the Westin, three valets were in front & none of them offered to help with the luggage, nor were they very helpful to our friends, one of which has mobility issues. When we checked out, two different valets were in front, neither of which seemed to care less about helping the guests. Due to age of the hotel and its configuration, this hotel is not suitable for mobility challenged guests. Even with the restaurant reviews not being great, for ease of getting around, we decided to eat there for dinner, only to find out it was closed (even the front desk seemed unaware & it was listed as open on Google). We ended up at the Top of the East which was a pleasant experience with a pianist and good cocktails (the spicy margarita) but the menu is very limited to appetizer/snack foods. If the main restaurant is closed, they should at least offer a soup and salad option. Most of these issues could be easily fixed. ||We walked to the Portland Art Museum since it is right near the hotel. It’s unfortunate that there were a number of homeless people who looked strung out on one side of the park. That meant the mobility challenged person in our group had to walk a longer route to get to the museum since it did not feel safe to pass by the other side. Will stay somewhere else next time we’re in Portland.

I found the room description to be a little misleading. Booked a Harborview premium room and I had a view of a parking lot and some AC units. The harbor was to the right of the room well in the distance. The hotel itself is fine. The facilities seem fine. Don't use a digital key because it does not work anywhere -- not in the garage, not the elevator not even in the sundry shop. The only thing it opens is your room door so you need a physical key.

Really great hotel! Rooms here are beautiful and I enjoyed the views of the city. Front desk staff were super friendly and so was housekeeping. Everyone here helped make my stay in Portland all the more enjoyable and I highly recommend spending a night here and taking in the beautiful downtown area.

Very nice stay. Wish there was a microwave though. Had a great time. Thank you very much for having us. Great location and friendly staff will come again in future and recommend to others looking for a place to stay in the Portland area. .......

I don't like writing negative reviews. Lots of little annoyances, to summarize: this place is NOT worth the $$$. We tried to call the front desk from our room a few times (once because the icemaker on our floor was leaking and created a big puddle on the floor) and once to ask about the WIFI, each time our call was routed to a call center. Never did get through to the front desk. The "rooftop bar" was closed most days we were there. The one night it was open, the bartender had no experience and was in the weeds. One of the staff at the front desk told us not to eat in the hotel restaurant. He said there were better places in the neighborhood. (for this we were grateful) The hotel location is noisy and dirty and felt unsafe. There are lots of other hotels in Portland, go somewhere else.

Location: Is a little off the beaten path and bit of a walk to the waterfront....but not bad spot to be. Has restaurants close by if you can't do the walk. Rooms: very nice, clean rooms, great shower with rain style shower head and another handheld shower head, good water pressure. Coffee in room and small fridge for leftovers. Decent size room, comfortable beds with a nice pillow library. Amenities: room service, restaurant in building and roof top bar, coffee, tea, water in lobby, spa on site and small gym This hotel tends to be cheaper than the other Marriot properties in the area but is still a lovely hotel. Worth it to save some money. (Also has shuttle available if you ask ahead.)

Leaving dissatisfied as a true Marriott loyalist. The hotel location is absolutely not as advertised. It's a mile walk to the Old Port area -- to avoid less favorable areas. The hotel committed to a shuttle but on Saturday night they did not run it. The bed linens & bedskirts has stains (strange given Westin is known for their amaaaaazing beds). In addition the valet damaged our car -- ripping off part of the the passenger roof rails. Once we noticed they filed paperwork but was a hassle to say the least. The lounge above has nice enough views. We were the first to arrive and our shrimp cocktail & 2 martinis took over 30 minutes to be delivered. Not part of the review but for travelers. This hotel is 2 blocks away from area where many charities support the unhoused population. There was loitering around the hotel.

Good hotel with simple amenities, nothing astounding to write home about, but with a great location downtown.

The hotel's location is great! I got to walk to the Highroller to try out their lobster rolls! I liked how nice the staff at the front desk were, the elevators were fast, and I stayed in a room with double beds. They were both clean. My room overall was clean and quiet. The closet had the coffee machine with Starbucks product in there and real creamers not the powdered ones. I'd def come back again.

Great location in downtown Portland on High street. That means everything is downhill from there. Great valet service during business hours. I needed my vehicle early during one day of my stay and it was a struggle to find someone to assist. I especially enjoyed the infused water in the lobby and fresh baked cookies every afternoon-very nice touch. Housekeeping staff was phenomenal and very helpful. Hotel, at least the 4th floor and my room are showing their age and beg for TLC. This is not what I expect when I stay at a Westin property. Chipped veneer, ripped carpet seams and wallpaper beginning to peel. Nice gym featuring peloton bikes and good spa. Spa is located under the kitchen, lots of banging, little relaxation.

This is a difficult property to review. The interior of the hotel is great. Clean, well staffed, restaurant offered a lovely breakfast. Valet parking easy. The issue and it is an issue is that there are more homeless outside this building than Manhattan. Homeless arguing outside. Homeless at the YmCA behind the property. Homeless stopping cars to panhandle in the park below the property. Let me make this clear, I will never stay in this location again unless Portland cleans up this problem. It isn't safe. In my America I can vote with my feet and wallet and travel where I feel safe. This needs a police presence.

Let me start off with all the great things about this hotel, then I'll get to my justification for 3 stars. 1. Staff is great. Very courteous and always ready to help. Even made friends with housekeepers. They were incredibly kind. 2. Everything is very clean. 3. Room was comfortable. No complaints there. 4. Hotel has lots of conference room space and a beautiful ballroom area. No let's get to the reason for only 3 stars. 1. Location. This hotel is nestled up a couple blocks from the waterfront area. Sure, everything is fairly walkable or a quick drive away, but there's a considerable distance from where the other hotels are. Plus I didn't exactly feel super comfortable outside in the immediate area. (Never felt unsafe, but not comfortable.) 2. There's no in-room microwave. Just feels like a basic necessity these days. 3. No hotel provided breakfast. Sure, there's the on site restaurant, but for many travelers, having a sit down breakfast with a waiter just isn't ideal. In that regard the restaurant just feels like a money grab. 4. The onsite cafe doesn't have regular coffee. At all. Stopped in a morning for just a cup of coffee and learned they literally don't sell drip coffee. But I could get a latte, cappuccino, etc... like really??? There's a tiny coffee maker in the rooms, but my options were dark roast or decaf and lots of tea bags. Nice hotel, but if I'm in the area again, I think I'd look for a hotel with more amenities.

We left a day early, forfeiting $600 for second night. The area has a large homeless population that frequent the immediate area, and leave used syringes within feet of the hotel entrance and the breezeway to garage. The 12th floor harborview was hardly worth the extra expense. We opted to forfeit the $600 per night hotel and stayed in a $150 per night hotel and were in a safer environment. The hotel would do well to deploy one of their ample staff to sweep the grounds, and solicit the City to relocate homeless resources away from downtown area. We will never return to this hotel. A refund of second night was in complete control of the hotel...but not applied. They did offer a refund of the parking fee that was automatically added, AFTER they reviewed the timestamp of us leaving early morning the day prior

Don't stay here. Waste of money and no value provided. For those with Bonvoy status, there is no club lounge. The restaurant at the top of the building "unfortunately, had to close for the day," the concierge doesn't come in on Tuesday. A much better location is Aloft or Courtyard down by the wharf. Probably less money as well.

Horrible Hotel .... Just plan BLAH ... And the HOMELESS are there to great you day and night! Terrible Food, Outrageous prices, surly staff, and the SHUTTLE service is a joke. They actually told me to CALL and UBER!

It's in the ghetto, didn't know Portland Maine had one, but here it is. Booked through travel agency and this was an "upgrade" hotel...it's in the middle of a filthy "downtown". Homeless everywhere, we were going to walk to the nicer (touristy) area of town to grab dinner around 8:30pm and felt very uncomfortable so we turned around and decided to just eat dinner at the hotel. Rooms are nice, staff is very nice. Hotel itself is nice, just the location sucks. Would never stay here again. Westin hotels have always been a nice choice, but the location of this one is a huge drawback. One star is due to the location.

The 1 star is for Lisa. We pulled up to the valet, we found them to have a lackadaisical attitude and behaved as if they didn't want to help us - 2 senior women. No one offered to help with our luggage or even offered a bell cart so it would be easier for us. After checking in, we were tasked with the difficulty of getting 3 bags up the stairs or carpeted ramp, then down a carpeted hall. Our room was at the very end of the hotel. The room was across from a stairwell and a service elevator. It was dingy and rank. Outside of the window were 3 large condensers or something similar. I thought it most possibly the worst room in the hotel. Enter the STAR Lisa, she moved us to a nicer room with a view, gave us a coupon for breakfast and sent someone to deal with our luggage. The hotel has too much carpet and too many stairs from the front door to the elevators are 3 or 4 sets of stairs; imagine being mobility challenged, using a cane and pulling/pushing luggage on carpet and stairs! The valet/bell service was abysmal. At one point I had to knock on their door to get them to come park the car. On my last day, I called for the car and bell service. After 20 minutes, I called again. No one ever came. We went down with our luggage ourselves to find the valets lallygagging around doing nothing. When I informed them 45 minutes had passed and they did not respond, we were told, "We didn't know." When I said I'd called twice, we were then told, "It was a misunderstanding." How is there a misunderstanding if you didn't know? I just bit my tongue and said, "I'll take my car now please." It took extra long for the car to appear and for our luggage to be loaded. So long, in fact, that we missed our ferry and only opportunity - this trip - to go to Nova Scotia! I will never stay here nor recommend it. REPEAT: LISA IS THE EXCEPTION; she's a star.

While the hotel was nice, I wish it was closer to the waterfront. We have stayed closer in the past while visiting Portland, and while we all love walking, it was just not a convenient location. Upon arriving, carrying luggage up the front steps of the entrance wasn't ideal. ( we didn't see a ramp) - The views from the rooms were pretty, and while the rooms were very nice and clean, the hotel's location wasn't the easiest to get around on foot if you aren't a big walker. Also, they had a garage to pay to park in. We just parked on the street, and it was so much easier.

In my opinion, a great hotel should be something that you miss when you get back home. The more that you miss, the better the hotel was. The Westin is definitely one of those hotels! Not our first stay here, and will not likely be our last. The Westin greets you with a pleasing lobby, and doesn't just let it go at that like many do. The rooms and the view are beautiful. Most importantly they are comfortable as well. After walking around Portland all day we were ready for a shower and bed. The shower was absolutely amazing, I was wishing that I had it when I got back home tonight. Waterfall shower with a nice wand to switch to. Perfect pressure and nice and spacious as well. The bed was absolutely perfect as well, so comfortable we fell asleep within minutes and woke up feeling great! I would have taken this bed home with me if I could! Not only are the amenities great here, but the staff is top notch as well. From check in, to promptly addressing any issue that may arise, to always having a smile on their face. The Westin has to have the best of any hotel staff that I have ever encountered! So if you are heading to Portland, don't even think twice about where to stay!

Nice staff but our room was run down and dirty, with beat up dirty furniture, and zero fresh air because the windows were all sealed. It smelled like they sprayed the room with vanilla air freshener. Our room had particularly gross walls (photo).

Poor location The bed sheets did not appear to be fresh I felt like l had an allergic reaction to the sheets AC vent too windy

We were in the area for one night so we stayed at this hotel, as Westins are usually our first choice for hotels. Overall, it is a very nice hotel and the rooms are fairly updated and "almost"clean. I say almost, because we had an issue with hair on our bed. It first started with one, long, dark strand when we pulled back the bedcover and top sheet. We then saw some noticeable stains on the sheet, so we called the front desk for new sheets. The new sheets were delivered and we began the process of changing out the sheets. Upon removing the fitted sheet we found the horror of the hair covered mattress pad. (I have attached pictures). This mattress pad had the hair of a thousand guests embedded into it. I know there are options for mattress protectors which don't retain hair and are made of more sanitary fabric, as I own one. After removing the pad and attempting to replace the sheets, we discovered the new sheets also had stains and the underside of the bedcover had hair on it. We called the front desk again for all new bedding. We finally replaced all the bedding around 12am after spending over an hour dealing with all of this, and tried to get some rest before having to be up at 5am. This is really unacceptable. There is no reason for housekeeping to overlook something like this as they're making up the beds. Upon reading reviews, it seems that not so fresh bedding is a common occurrence with this hotel. I have always had positive experiences with Westins, but this was definitely a disappointment!

Always a good place to stay for events up around the PMA Or State Theatre. I am a gold member and I never get an upgrade here. Also this time it was a bit hard to regulate the AC. Either too cool or too warm. Otherwise service is always great.

Broken toilets and elevator. In a neighborhood with a LOT of homeless...a halfway house close by. Not one at the front desk at 6:30 am. Just a very bumpy experience. A positive -- the bed! Also good-- the free bfast in the restaurant.

One of the better Westins I have stayed at. Received a complimentary suite upgrade and early check in during peak fall season. The concierge James was literally one of the friendliest and helpful I have ever met. As a lifetime gold (now Titanium member), I can say that he made a huge difference taking over 20 minutes to talk about places to go and providing context to other New England cities. Also had an excellent experience at the Top of the East bar that has sweeping views of the city and harbor especially at sunset. Our server Kristal at the bar was amazing and friendly, she really made us feel like we were experiencing Westin quality service at its best. We loved this hotel and will be back. Location is about a 10 walk from the downtown tourist area so very accessible and a nice area. Will come again.

Inside the Westin hotel was a very good experience. While the hotel appears older on the outside, my room and the hotel itself had an updated feel. Most important to me was this Westin's policy to allow pets without charging a fee - this is smart business on their behalf and much appreciated. I also found the staff to be very professional and friendly. There is a downside to this hotel that is beyond the hotel's control but relates to location. Next to the hotel is the Congress Square Park which predominantly serves the homeless population and I was inundated with requests for contributions every time I left the hotel. Worse, the car next to mine parked inside the hotel contracted garage was broken into and the glass sprayed all over my car as well. While this may not be an issue for some travelers it is a consideration.

This was our second time staying here. It's a beautiful hotel in a great location. They provide a shuttle back and forth to Old Port so you don't have to keep trying to find parking. The rooms are great, the bed and pillows are so comfortable, and the staff is really friendly! Definitely a great place to stay if you want to be in the heart of Portland. (Both times we stayed here we opted for the Preferred rooms as they are on higher floors).

Had a recent stay at this hotel while on business. At 12:30 AM, I was woken by a loud bang. Someone had opened my door, but luckily the deadbolt prevented entry. I was obviously upset about this, so I called the front desk. The employee was very dismissive of my concern. He said, and I quote: "this happens all the time". I could not believe that was the best response he could come up with, after literally giving a stranger a key to my room. The next morning, my coworker stated that the same thing happened to him, but his deadbolt was not fastened, and someone actually entered the room while he was sleeping. I called the next morning to speak to the manager. He was unaware that this happened but assured me he would call me back after figuring out what happened. Of course he still has not called after 2 days. Completely unacceptable and disappointing, from an upscale hotel. If you value your safety and privacy, I recommend you stay elsewhere.

No stars for this hotel! It's run down the service is terrible. My car got vandalized under their supervision. I valet parked. My car and the window got smashed, and I've waited seven months for them to fix it. They constantly put you off beware this is not a great place to stay.

I booked through HotelTonight on 6/17 & 6/18. The Westin double changed me for a separate reservation totaling 204.00. I contacted the hotel and they were zero help. I was forced to file a BBB complaint.

Comfortable rooms, easy check in, clean hotel, and easy access to everything Portland has to offer. Bed was super soft with plenty of pillows. Breakfast was a little pricey though. I'd stay here again.

I think this was a solid 4 star. The location is great, walk to everything. The lobby, and our room, were clean. It wasn't a stunning hotel, like a 5 star, but it certainly was not a 3 star. Convenient self parking is located next door, or they have valet. And the few times we ordered room service the food was solid. I'd go back.

Came here for late night drinks. Left a lot to be desired. The bar decor is pretty eh. Drinks were just ok. The thing that upset me was that it was last call and they asked us if we wanted anything. We ordered drinks and then not long, like some minutes, they turned on the lights. We started drinking a bit faster cuz we got the hint but then some worker came and stood by our table and was like "thanks for coming" and just waited next to us until we got up. I had to chug my whiskey as did the people I was with, which is not the way to drink it. If you are going to offer last call drinks, make it earlier so that you don't have to boot people out like 5 min into a drink. Won't be back

Deceptive business practices - falsely charged excessive redemption fees along with poor customer service. Could not get anyone to answer phone at front desk to resolve issues. After multiple attempts to speak with someone, the charge was removed. Be sure to check your bill. There are plenty of reports on the internet noting this deceptive practice at other Marriott owned properties as well. On a positive note, rooms were clean. Parking is 30 a day in a municipal garage. Would probably never return give there are plenty of other options in the area.

The Westin Portland Harbourview is located in the heart of Old Port - Portland, Maine. I stayed here 3 nights and 4 days in July 2020. I was a bit nervous staying at a hotel post quarantine, but I didn't have anything to worry about since I was in good hands. As you enter the hotel, you'll see signs on the ground labeled 6 feet apart as you line up to check in or ask questions. They allowed two people in the elevator at once if I'm not mistaken. Before you enter your room, there is a sticker placed on the edge of the door indicating your room has been sanitized. As I walked into the room; everything was extremely cleaned and it smelled really good. They had the remote controller in a plastic bag. The coffee cups and coffee/tea accessories were tied in a plastic bag. I had enough towels that I didn't need my room cleaned. I'm guessing if you need something then you can call for house keeping - the set up was very different from pre quarantine and felt safer. Also I was upgraded to a room with a view of the city at no additional cost. I had an amazing view of the sunset. Thank you! Unfortunately the rooftop bar was not open during the weekdays, but don't be discouraged you can either order room services - I actually went to the lobby and picked up my meal. I ended up having Maine curried potato's with steamed rice. Delicious! The hotel is walking distances from lots of restaurants, cafes, Portland museum is literally across the street and it will take you 15 minutes to walk to the Harbor where you can enjoy the scenery and eat or take boat tours or hop on the ferry to Casco bay. Overall, I had an amazing time here and would definitely visit again.

Hotel lost power which I get happens when we went downstairs we were greeted with nothing but attitude from elaina at front desk who said our dog was barking - thanks !! Maybe bc it was pitch black and 92 degrees in the room - sleazy hotel in bad area with horrible staff avoid at all cost possible.

Westin "Harborview" Portland, ME. Beware this sleazy hotel in an unsafe area. Earlier this month we did a trip, cautiously taking our first since the pandemic began. Avoid this hotel in Portland!! Sleazy behavior at the worst stay I've ever had among dozens of stays at Westin Hotels although none since it was bought by Marriott.  I called on the Tuesday before the stay and requested an upper floor. That was important, I explained, since my wife was in poor health and we'd spend a lot of time during this (our 50th anniversary trip) in the room.  I was told I'd definitely be given a high floor.  Instead we were given a floor below the halfway point of the hotel's floors and told that's still considered an upper floor! Our view was of adjacent buildings since the room was below their level. The room needed repairs, only one robe was provided and no coffee maker. Sleazy again when I was charged a "redemption fee" of $67 and a one night Valet parking charge of $126 when it was advertised at $42 per night and I didn't even park there!! These charges were removed but I had to hassle to get it done. Sleazy neighborhood as the small park adjacent to the hotel was full of homeless and derelicts. This hotel is outrageously expensive and of very poor value. Don't consider this hotel for weddings or other groups because you'd have trouble visiting others. Among other reasons this is since the area is so unsafe you can only access your own floor from the elevators!

Very nice stay. Thank you. Staff very courteous and helpful. Upgrade of the guest rooms in the recent past was a nice surprise! Hadn't been at the Hotel since the rooms were upgraded...very nice! And very quiet at night. Thank you.

I visited Portland with my friend for 2 nights and we stayed at the Westin! Service was great and the price was extremely low due to SPG points. We had a double room with a nice bathroom and plenty of space. It's about a 15 minute walk from downtown and they have a free shuttle if you're too lazy to walk. We walked everywhere so we had fun and got some exercise as well. Valet parking was steep at $34 per night. We didn't check on parking garages in the area but we probably should have. It seems like this hotel is very expensive if purchased outright or through 3rd party apps. If we paid full price I definitely would not be giving it 4 stars. But for what we paid and what we received we were quite pleased.

Hotel is fine. Do not go to the hotel restaurant for breakfast. Takes forever to get seated. Messed up our order. When food was finally brought on the table - hash browns are micro waved. Egg Benedict with hard boiled eggs???? Unheard of. We did not end up eating anything off the plates. Waste of time and money.

Despite the name, harbor views are limited. The hotel is nice, it has a gym with two peloton bikes, treadmills, various machines and free weights. Restaurant/bar at the top floor is very nice, providing some nice views of Portland. Room was nice, but no view, which is okay, as I didn't spent a lot of time in it.

A nice, centrally located hotel in downtown Portland. The best part of the hotel was that we were able to walk to restaurants and activities. The valet greeted us as we pulled up to the front of the hotel and took care of the car for us. Inside we made our way to the front desk where we were greeted by a friendly clerk. She quickly completed the check-in process and we were on our way to our room. The room itself was simple, but clean. Everything we needed was in the room including a coffee maker and a small refrigerator. The bed was very comfortable so it was easy to get a good night's sleep. One morning I ordered room service and everything arrived nicely presented and without a long wait. The top floor of the hotel has a nice bar that provides nice views of the downtown. I would definitely recommend checking the bar out if staying at the hotel.

We only stayed for 1 night, but will certainly be returning!! Firstly, they are a 100% dog friendly hotel with NO additional fees for bringing furry friends along--what a relief for us and our pup Oliver! Everyone we met on the staff was friendly and extremely knowledgeable, from the people working the front desk, to all the restaurant employees and especially the valet. They gave us fantastic restaurant recommendations AND even had a shuttle that not only dropped us off at one location but even picked us up at another! What a way to save money on Uber! The rooms themselves were extremely clean. Amazing rain shower head which I loved, and came with a blow dryer which I was grateful for in this colder weather. Close by to the main section of Portland. I have to shout out the staff once again. You can tell they are all being treated very well by working for this hotel, and they love Portland with their whole hearts. From the positive encounters we had with the pup, to the mini-info session the valet gave us while he drove us around Portland, to the other dogs who they were clearly friends with in town, and all their upbeat and friendly demeanors. Can't wait to come back when the weather is warmer!

Mediocre hotel at best. Service and management is way below par, and the hotel still feels completely underwhelming. Air conditioning in the room never gets cold enough (they lock it at 68F?). Wallpaper peeling off the walls. Keys stop working. And no wake up calls? "We don't do that, sir." Beyond bizarre. Oh, and desk outlets don't work. Much better hotel experiences in the area - avoid if you can.

OK a 3 only because Barbara at the front desk was what every hotel manager should hope and pray that their ambassadors would be. She went above and beyond towards our small needs. I'm finding it disconcerting that this "Claimed" Yelp page has no responses to all of the reviews that have been made. So, I'm not expecting any responses for what I'm about to expound upon. We spent two nights here for our first ever stay. Everything was great for what we paid, which was very reasonable. Again, all requests were delivered in a timely fashion. However, here's my beef. At 4am, on the last night, we were woken by the fire alarm sending us to the street with whatever we could gather in our hands. Some guests had vinyl from the concert they attended that night, another the remainder of his 4 pack of IPA and us with our laptops and cellphones. It was frigg'n cold out as well. Come to find out after we were let back in that a drunken guest had pulled multiple fire alarms. So, our night sleep was ruined and had a messed up morning. When I went to the front desk later that morning to ask if we could have a little more time to check out because of what happened and that we got our stuff together late because we tried to catch some additional sleep, the response I got was what I'm pissed about. I approached the one who seemed to be the "Big Pants" of the crew and his response to my request was as if I was asking him to bow down and kiss my feet. His reluctant answer was you can only have an extra hour or you'll be charged for another day. There was no "I'm / We're sorry for what happened, sorry you we're woken by one of our guests who was drunk. What can we do to make this up to you. Nadda!!! Well OK, this one goes down in my journal of what I learned not to be in the public facing business. So, as they say, "That's it Folks". There are so many others in Portland that would love my business. Evidently you have an Ambassador who doesn't give a shit.

We decided last minute on July 3rd to enjoy mini getaway in Portland. Westin Portland Harbourview came out as our best sleepover choice. The hotel is in great location, everything is in walking distance within convenient 10-15 minutes. The price for the room was little too high for our standards but it was late decision to travel so we accepted. There is no parking at the hotel. There is a garage parking available next to the hotel and is not included in the room price. Per hotel staff it's $30/night if you self park and $38 if you do valet. We used street parking that was available across from the hotel and was free on Sunday and holiday. Check in/out staff - some were nice and welcoming some were not so pleasant when we had questions about parking. Also nobody picked up phone when I called prior checking in, as well as nobody responded to my questions online/email. The room was beautiful! Big comfortable bed, working AC, giant TV screen, only one robe available , coffee machine with Starbucks coffee, big bathroom with a rain shower head (that is the top), all textiles snow white and clean. It was easy to hear noise from hallway and neighboring rooms (which was especially unpleasant at 1:30am). Closed rooftop. Dog friendly! (best thing ever meeting puppies for a ride by an elevator) Overall the stay wasn't bad.

Great hotel stay. Covid protocols made us feel safe, service was friendly and efficient. Kudos to the 3 ladies running the bar at night. The food up there was also EXCELLENT I won't hold it against the hotel, but the garage elevators were filthy as were the overflowing and stinky trash cans on the 2nd floor landing.

While the accommodations were quite good I wish I could say I would reccommend but I would never stay here again. The night staff were, for lack of a better description, extremely rude and disrespectful to our entire party. We were in for a wedding, with clear communication with the hotel before arriving. However, this information was clearly not shared with the night staff. We were told we would be able to stay in the upper floor bar/lounge from 10PM-midnight. When we arrived we were told it was closed, that no prior arrangements were made, while the one "higher up" manager was arguing with the mother of the bride, we were able to walk in. The bar staff were clearly unprepared to run a bar of more than 10 people. Very slow, the drinks were VERY overpriced, and honestly awful. I'm not sure how to can make a vodka cranberry terrible but they found a way. We were told we were being aggressive to the staff and it took the Head of Security (who was wonderful) to speak with the mother of the bride who showed him the email communication with the hotel, to finally say, "You're right, enjoy the night." Unfortunately, at that point, the bartender and "higher-up" woman were not satisfied with that result because she threw her hands up in a huff and left allowing people who were in a different wedding to just walk in. The bartender was much worst, he began swearing all around the event, throwing menus on the tables in frustration and overall showing very poor customer service experience that caused most of us to leave early anyway and relocate to a different off-site venue. I would rate much higher if not for this experience. The rooms were clean, the check-in and out staff were quite kind, the Sunday morning brunch was great. But for the first impression to be as bad as it was, it left a bad taste that was not easily cleansed through the weekend. Internal communication clearly needs to be improved.

There are some pros and cons to staying at this hotel but overall, we were pretty happy with it. A list below: Pros: Dog friendly Valet parking Easy check-in Professional and courteous staff A shuttle to town and back! In the middle of Portland Rooftop lounge Starwood perks (complimentary drinks for guests) Cons: Kind of far from things to do in Portland, especially Old Port area The hallways are gross! Dog pee stains and housekeeping carts with dirty linens all over Smells bad in hallway and the rooms get humid and musty Overall, we had a fantastic stay. The gym is small but does the trick. The lobby is grand and beautiful. The staff are hospitable and friendly. The shuttle dropped us off wherever we wanted AND picked us up, it was like our own personal Uber!

I've spent a lot of time at Westin hotels over the years and as a brand Westin usually does a great job - clean, comfy rooms in good locations with good customer service. The Westin Portland Harborview, unfortunately, doesn't live up to its brand. This isn't just me being picky, this was just not a good stay. LOCATION: The Westin is on the edge of the tourist/business district in Portland, but still just a short stroll to the sights and eats of the area. Head northwest, however, and it's more residential without much going on unless. SERVICE: Check in took forever. Two staff members were checking people in, a male who seemed to be fairly clueless about everything, and a female who was super helpful to the people she was dealing with, but failed to recognize that by acting as a personal concierge that she was allowing the line to build up. If you have a kid, having a king room and a rollaway bed usually allows for more space in the room than having two queens so we asked the male staff member at check in to make sure the rollaway that we requested was set up in our room. He said it would be done straightaway. An hour passes and there's no rollaway. We go back downstairs to ask for the rollaway. We go out for a couple hours, call about the rollaway, and come back and there's still no rollaway. Several hours and a couple phone calls later we finally get our rollaway. ROOM: Despite being SPG Platinum, we were put waaay down at the end of the hall in Room 732 immediately next to a service elevator and with a view of the hotel parking lot. It was great for getting to our car the next day, but not much else. If we were staying longer and actually thought the front desk would competently and timely respond to my request, I would've asked to move rooms. Alas, we were only there for one night and it just wasn't worth the time and effort to deal with these people again. Fortunately, the elevator noise was fairly minimal.

We got a great deal at the Westin on short notice through Hotwire (nearly half off) so I felt good about this normally reliable 4-star business hotel. Other than the $26 parking garage fee ($34 for valet) -- in Portland, ME, really? -- there is little to complain about. The rooms are clean and spacious, with nice views of downtown and the harbor. There's a nice lounge at the top with reasonably priced drinks. We would have preferred earlier check-in than noon but that's not unusual. What was unusual was the pounding bass from a wedding party downstairs on Saturday night, well into the midnight hour (and we were on the 6th floor)! My wife, who is 6 months pregnant, complained to the manager, who offered earplugs. With more prodding, they did offer to move us to the 11th floor but I was asleep by that time and it would be a pain in the butt to move. We felt they should have done more, like offer us a discount on our stay, but they stood firm. I guess business is business, and a wedding party bringing in thousands of dollars is worth more than a dinky Hotwire rate guest (albeit an SPG member). I will also keep this in mind when booking one of many large conferences around the country in the next few years.

Super-central location steps from the museum and State music venue and an easy walk downtown. But also great amenity of a local shuttle service, very useful because parking in shopping & dining Meccas of Old Port and West End is a real challenge. All front desk staff were terrific -- quick, courteous, efficient, knowledgeable and amazingly cheerful. Bright smiling eyes above the well-placed masks. Appreciated room touches like thoughtful lighting in bathroom for nighttime and above bed for reading, plus tech outlets in front of the desk. Coffeemaker, mini fridge and hairdryer in room. Rainfall shower. Excellent breakfast in lobby cafe, not cheap but tasty blueberry pancakes, sausages & Hollandaise, plus wait staff was upbeat and kind despite the universal shortage of help. Checked in often. Overall very good stay and highly competitive rate on their site with AAA discount, which included free self-parking. Score!

Every year my husband and I go away for a week on our Anniversary. This year we chose Portland Maine. The Westin had the history I like with the updates for him. Arrival was ok, the parking garage which is a walk away is super sketchy with a urine smelling elevator. The back entrance from the parking area is not well lit at all. Entertains the hotel is ok until you get to the lobby. That's gorgeous. Tall ceilings with great decor. Nancy checked us in. Super helpful, such an asset for that hotel. Had a king room, the king was not a true king. The views were nothing, only 1 chair in room. No table. Stains everywhere. I didn't complain at first cause we just drove 8 hours and I wanted my husband to enjoy his time off of work. It wasn't until my third day, our official Anniversary. We ordered breakfast in. Room service is offered and one big reason why we chose this place. We got a pot of coffee and a take out bag dropped off at our door!!!! No freekin plates, coffee mugs. Syrup all over. No table to eat on. And!!!!! They charged us 50$!!! I called the front desk immediately, she connected me with the hotel manager. I was super disappointed and all he could say was.... " I'll talk to the kitchen".... Wtf!!! Nothing else! So they can have my 2 stars for Nancy and a nice shower head.

Great location, clean lobby, however Mike Titus was the reason I didn't purchase a room here. Rude, sassy, and major attitude. He Didn't even want to explain what rooms were available and was extremely short. Please reconsider this mans job position.