The Westin Lagunamar Ocean Resort Villas & Spa

This is our tenth year visiting the Westin Lagunamar. It's the best beachside resort with the most attentive service. Service Express staff immediately respond to requests for items (e.g. more toilet paper, kitchen towels) and then follow up with a call to confirm receipt. Pool concierges Javier, Vladimir, Lomeli really make us feel like family. The Fun Team aquacize is lead by Javier, Alejandro and Teresa and they make it fun and challenging each in their own way. Our personal concierge, Sergio greeted us upon arrival and Emma is also wonderful. The washrooms near the pools are spotless all the time - they must clean them hourly! Kudos to staff for the cleaning and polishing they do here non-stop. This time we had the most lovely view from top floor of Building 12 and it was very quiet. Year after year we feel like we are coming to our home away from home. One area of improvement would be to allow us a later check-out time than noon since our flight doesn't leave until 6 pm. I also suggest that the hotel post a sign on the water dispenser in the Owners' lounge to ask people not to fill their large water jugs and coffee pots from it. It really is meant for pool users to stay hydrated during the day.

I can not recommend this hotel highly enough. The staff was wonderful especially our concierge, Brenda. She provided us with wonderful recommendations and tips to make our stay even better. The activities staff was wonderful and kept everyone busy and entertained.||Our rooms were marvelous. We had a two bedroom suite with a kitchen. We were able to stop at a local grocery store and cook a number of our meals in our room. We had a great view of the lagoon and lap pool. ||I especially want to call out the general manager, Martin Silva. We unfortunately had a mild fender bender while on an excursion to the Isla Mujeres. The other driver demanded money and threatened to have us put in jail. We did not have the cash on us to pay this individual. The excursion representative tried to help us and eventually reached out to Marriott. Martin came to our rescue and wired the money over and we reimbursed him the next day. I cannot say enough about how fabulous he was and how much he went out of his way to assist us.

Celebrated our first wedding anniversary in this hotel and we’re so glad we found and booked this one. We’re lucky to have booked this early as we got a better rate. It’s less than 15 mins away from the airport and you won’t need to go out as they have everything you’ll ever need.

This is our favourite resort in Mexico and well known as a gold standard for resorts on the strip. The staff and incredibly friendly, with faces we see year after year. The facilities and very clean and plentiful. The food and drinks are good but it is worth going off resort and trying the restaurants nearby as well.

I was not expecting to love this as much as I did but I was floored by the perfection of this vacation. Our room was big and comfortable and even had a dishwasher and washing machine/dryer. The view is gorgeous, the pools are immaculate and big enough to enjoy without bumping into others. There was no pressure to buy anything or take a timeshare tour or anything. Javier gave a great water aerobics class, Fernanda, Arlette and Tomas were great waitstaff, when we had an issue with our safe, they came within minutes to fix it. The food was good. We will definitely come back.

We had a great time in Cancun. Westin Lagunamar hotel is amazing. The hotel itself, the staffs, the view, service snd cleanliness. I highly recommend this place. Though, 75 percent of the people are timeshare owners, they still have space for others to enjoy. Talking about service staff, shout out to Mike one of the one taking care of the luggage ls, he is very honest and good at his service. My husband's wallet was lost and found by Mike with money and everything in it! Muchos Gracias senior Mike! we will comeback again!

Wonderful and peaceful hotel in a quiet area of the hotel zone! This hotel had amazing customer service in all areas. From the moment we arrived everyone was in welcoming and helpful. Stand outs were Abraham in bell services, Guillermo in activities and Eliases at their restaurant, Sabor. All of their restaurants were really good also. We had an enjoyable time relaxing at their clean pool and nice beach.

For starters it's a really nice resort. Very clean and in a great location as it is accross the street from La isla mall. The pools were nice and clean. With the smaller pool being more low key and laid back. The water slide was cool. Food options on the resort were not that good at all. But they have happy hour every day and drinks are cheap. The room has a jacuzzi and full kitchen. And they have grills in the courtyard with two grocery stores close by, including one on the resort. There’s a putt putt golf course on the resort as well as a kids lounge/rec room. There was two roaches in my room in the course of the week that I was there. And the beach was filled with seaweed in August!

Having stayed in multiple hotels over the past ten days, I was disheartened to find that this Westin was the most disappointing. It's a stark contrast to the exceptional experiences I've had at other Westin properties. While the lobby's recent renovation shows promise, the rest of the hotel, especially the rooms, feels outdated and neglected. A persistent cockroach outside our room throughout our stay further detracted from the experience. Despite these shortcomings, the staff members were consistently helpful and friendly. From the restaurant servers to the bellhops, concierge, and housekeeping, everyone we encountered was excellent. It's unfortunate that a hotel in the midst of so many superior options would allow its appearance to deteriorate. I would recommend waiting until the renovations are complete before considering a stay here.

They're nice and all but they could improve in every area. Especially communication! LOCATION & DECOR: It's the resort so it's right off the ocean with unobstructed views. Typical Westin decor. Light, bright and luxurious island living. Located within walking distance of a bus pick up and drop off that runs up and down the strip. FOOD & DRINK: -The food wasn't something to be impressed with. It was something to eat that had close proximity. There is an American food choices and Mexican food on the menu, but nothing I would choose if I wasn't trying to stay at the location. -seems to be about the only thing done well, but I don't drink lots of alcohol so then what? No fancy mocktails or juices. Just the regular stuff PRICE: $$$-$$$$ It's a resort so it comes with its resort fees and prices. I'd say the food and drink prices are comparable to other Americanized establishments, but nothing that competes with prices around Cancun. SWAG/AMENITIES: -room service -multiple restaurants on location -convenience store -daily activities and classes -multiple swimming pool -outdoor hot tub -One of those surf riders although it was out of service. It's actually been out of service every time I've stayed here. -insta worthy swing set -microwave in unit -kitchenette with stove top -full size refrigerator -balconies and patios STAFF & EXPERIENCE: I swear it's like I'm talking to a bunch of interns who aren't getting paid. Everyone's running around like chickens with their heads cut off and not knowing what is going on. My partner is a timeshare holder and at an elite level at that and they were fumbling our reservation around and things hadn't gotten done and no one knew what was going on. It was hard to find someone to talk to about what we needed and it was definitely not the experience It could have been because the communication was so bad. Coming down to the restaurant to get something to eat is confusing because no one greets you when you walk in and there's no clear signage of where to see the where to pick up a menu. Kind of just wait around and grab someone as they're passing by. This place has much room for improvement.

Party of 4 adults First time in Cancun and first time at this property. Let me just start with the one thing I would have loved to have but didn't: a free shuttle from the airport to the resort. We were on our own to rent a taxi which we did ($75 one way). You probably know that Marriott has two properties in the Hotel Zone. This is one of them and the other is the Lagunamar just down the road. Two very different properties. When we vacation with friends we like quiet and smaller properties. When we vacation with our kids we like larger properties. We plan to stay at Lagunamar in 2024. We enjoyed this property and would definitely stay here again. I've read some of the other reviews and I'm surprised at a majority of the negativity. Checked in on Monday about 5:30pm and it was a breeze. We went right up to our room no problem. Our room met our expectations! No carpet, kitchen stocked with plenty of cookware, flatware, trash bags, plenty of laundry soap, big bottles of filled shampoo, conditioner, and body wash in the shower, and comfortable beds. We did have a lagoon view but that didn't bother us. The balcony had a table and lots of chairs so we were fine. At check-in we were told the housekeeper would clean our room on Thursday only and if we needed anything in the mean time to call the concierge. On Tuesday I saw a housekeeper in the hall and asked her if she would be our housekeeper on Thursday. She was very friendly and said, "yes" and asked us if we needed anything at the moment. We said no and I tipped her and thanked her. On Wednesday we came back from lunch and our room had been cleaned and towels restocked. On Thursday when we came back from a full morning of shopping, our room had been cleaned. On Friday she knocked on our door and asked us if we needed anything. Thank you to the Towel Hut and Activities Coordinators! We had fun playing Loteria and Trivia with you. It was fun to win a delicious Pina Colada and the 6 or 7 after that were also yummy! LOL We ate at the restaurant for breakfast twice and had excellent service. We ordered and picked up from the Sports Bar downstairs 4 times and the food was good each time. Love that music is playing out by the pool since we spent most of our days there.

As with most things, our review of businesses is often based on our needs and personal likes. With that said I would give the Western resort and spa in Cancun a strong 4.0. I went with a friend. We spent four nights. I was extremely happy with the location of this resort because it is not far from the airport and because it has a beach right on the Caribbean Sea. My friend personally would have liked to have been closer to a lot of amenities and dining places and shopping. This is a medium-sized resort I believe at least according to my experience. I used to own time share in Cancun a few decades ago and I have been here to Cancun at least 15 to 20 times. With that said. Again I think this is a pretty strong contender for a pleasant stay. There are a number of amenities that worked well for us. There are actually a few buildings to this property as it is becoming a Marriott vacation club resort. So there are a number of pools which we enjoyed. There is a great restaurant for breakfast and I believe it's the best value of everything at this resort at about 300 pesos Mexican which turns out to about $17 for breakfast buffet. The resort was undergoing renovations while we were there but we didn't feel very inconvenient. The staff is absolutely wonderful and I cannot praise them enough for their generous overall hospitality. They are very engaging and most speak English but are willing to also help you practice a little Spanish if that is your preference. It was mine. On the downside there were three things that I could see being improved. Number one, I don't understand why they don't have a bar open beachside from 11:00 a.m. till at least 11:00 p.m. . The bar in that area closes at 5:00 or 6:00 p.m. just when people are starting to come out for dinner. It's a missed economic opportunity as far as I'm concerned. The second thing that I think needs improvement is the pricing in the store that is on site. It's really expensive. And you cannot pay in American dollars. You can pay with a credit card or charge it to your room and all room charges are in pesos. The third thing that I wish they would consider is having some live entertainment beyond having one person playing electric violin etc. Whatever happened to reggae steel band music? Well we had a really nice day in a nice room in a nice resort in a great location with a wonderful staff, we're going to try the Westin in Cozumel next year.

For all the girls out there, the showers are amazing and the shower water is soft which is a big plus after diving in the ocean and getting the sand everywhere else your hair. Good rooms and service, plenty beach chairs to laze around on and decent restaurants as well.

Five-star review of a four-star property because this place is a gem. I discovered it because I stay here with my work, but I came back on vacation with my husband because every time here has been a pleasure. Service is wonderful, the rooms are clean (which I can be pretty fussy about), and the beds are great. Air conditioning works well and hot water/water pressure are excellent (and consistent). But here's what I love most about this property: its location. The beach here is wonderful if you enjoy playing in the waves. The pools are nice, too, but the beach is the real attraction. Also, right in front of the Club Med next door (just beyond the point with the light) is a national park for snorkeling. We paid to go on a national park snorkel tour down at Puerto Morelos yesterday, then discovered the local snorkeling near the hotel was way better! To access it, however, you'll need something on your feet, as the rocks are super sharp next to the water. I like how far away from the main part of town this resort is--way quieter and more relaxing than all the properties down by Coco Bongo, etc. Perfect for couples interested in ecotourism and being away from huge crowds. When you do want to go into town, however, there's a city bus ($1 US or 12 Mexican pesos per person each way). We didn't have a microwave in our room, but it did have a refrigerator, which was helpful since we went down to the Oxxo and Cheddraui supermarket for food and drinks. Someone mentioned the Club Med disco as a huge problem, but we were only mildly annoyed by its thumping music when we were down at their end of the beach. We couldn't hear it at all from our room. They don't have a hotel shuttle, but if you click on the transportation link on the Cancun airport's website, you'll find lots of options at reasonable prices. One last plus about the hotel's location: if you schedule a tour with transportation included, there's a good chance you'll spend the shortest time on the van or bus due to being all the way at the southern end of the hotel zone.

Loved it! Every single minute of it. First and foremost, there is a microwave in the room, it's part of the oven, you just have to select the setting for it. Sorry I had to get that out of the way after reading several reviews regarding there being no microwave. We stayed here for two nights because we also wanted to try the other Westin since it was our first stay in Cancun. They both cost us the same amount of points, but after staying at both, I prefer this location more. It's closer to Playa Del Carmen, the airport, and overall just felt newer. The resort is smaller, and I like the beach at this location better. It's within walking distance to the perfect little cove with no waves. The rooms were well appointed, with a King heavenly Westin bed facing the ocean. The resort's studio suites are spacious, with modern amenities and comfortable furnishings. We appreciate the ocean views from the balcony. The washer and dryer in the room helped us keep up with our laundry during our trip and allowed us to pack less. We took advantage of the coffee at the market; they also serve Starbucks. You can only charge your room to your card, as at the other location, you can pay cash or card. We tried the Sea and Stones restaurant on our last night, an had room service for dinner our first night, but I will do a separate review for that. I was impressed with both restaurants. I love everything about this place, and I cannot wait to return. We are adventurous people, and with all that the Yucatan Peninsula has to offer, we simply didn't resort that much, but we love all the nice accommodations when we return to settle down for the day. So relaxing!

We have been staying at this Westin in Cancun for years whenever we visit. The customer service is excellent, the maids are always on top of cleaning the rooms every day, the room service is convenient, the ocean view rooms have killer views, the balconies are huge, all of the pools are sparkly clean, the pool service staff are beyond kind, make sure you tip them well, they work hard in that sun giving us all drinks, plus the beach is a stones throw away from the infinity pool. This hotel is also smack dab in downtown Cancun near all of the restaurants and bars. Thank you to all the staff at the Westin. We'll be back soon.

My birthday vacation was a disaster. I have so many negative things to say about this property but will try to keep it short. This hotel is a sinking ship. Horrible customer service. By far the worst Marriot property I have stayed at. The renovations make it hard to fully relax by the pool. Staff walks right by guest without saying hello or acknowledging them. The Spa needs some work... the steamroom wasn't working and we had "bait and switch" situation with a massage service. Not cool. I requested two male massage therapists when I booked the reservations... after we checked into Spa through reception, they brought my partner into a room and never told him a woman would be working on him. He is autistic and can't communicate well... nobody at spa reception told us our request couldn't be fulfilled nor where we given the option to back out or change our minds... they were offering 30% off, so I assume they need the business badly. I brought all this to the attention of a Manager named Hector. He was unprofessional, abrasive and not helpful at all. The girl at the front desk with a nose ring and tattoos was actually laughing at me and my partner as I was chatting with Hector. Can't help but feel offended and profiled for my sexuality. Not cool. Avoid this property. Look at all the other 1 star reviews... they are accurate.

A great getaway, it is only 10 minutes from Cancun airport. Hotel is nice located away from the main attractions. The beach was nice. I highly recommend the spa service, got a nice massage. Food was ok, although expensive because it is in a tourist area.

It's beautiful, but this location is horrible! The staff was NOT helpful at all. I had multiple issues and none were resolved. One was just the room phone. They don't have another phone they can just plug in? If all you want to do is sleep and go to the beach, you'll probably like it. If you want to venture out, this is not your spot. Thanks for asking Ryan. I did not enjoy my stay and your employees didn't help with it at all. I asked multiple times.

The only reason why I would never come back to this establishment is because of the food. I have honestly never tasted worse food in my entire life. It is a grade above jail food. The pizza and nachos at 7/11 taste better than what I've had here and that is setting the bar so low. If you stay here do not plan on ordering room service or eating at any of the restaurants. I tried multiple things on the menu and it was all disgusting.

Pro's Beautiful views Great Value for the price we paid under $200 usd per night Cons Front desk service was really bad, check in was slow and I asked if they had my Marriott number which allows extra perks and she said she did On check out which is typically noon for me at Marriott locations I found myself locked out at 9:55AM while we had our driver waiting outside to pick us up at 10AM Then had to go 3 miles to the front desk by that time it was 10AM and the lady goes sometimes we lock guests out before 10AM how is that possible

Normally, we lead our reviews with the positives, and this resort has plenty of them. However, there are a number of important caveats we want to share upfront, so you don't have to read too much if any of them are deal breakers for you. Even though it is branded a Westin, can be booked through the Bonvoy app, and has all the trappings of the typical Marriott, it is not my friend. It is not. It is the Time Share business of Marriott- which is not in anyway the same company. We are not time share owners and booked like you would a normal hotel room. Why do you care? If you stay at Marriott HOTELS a lot, you get a comfort in knowing what to expect. You also get status (ours happens to be Titanium- which means we spend a lot of nights in Marriott hotels). Even though this resort looks and quacks like a Marriott, all of the things you know and expect at a Marriott do not apply. Take something simple like check-out. At this resort, it's 10 am not the usual 11 or noon. And there's no budging from that. Yes there are signs at the front desk stating so, but it comes too late to influence flight reservations. The lesson here is read all the information about the hotel at booking, and assume there will be no wiggle room in policies. Our Marriott Titanum status, and because we pay with Platinum AMEX, grants us guaranteed late check out of 4 pm at Marriotts. (And a lot of other hotels-It's a nice perk if you travel a lot.) Not here. Just know whatever perks you might have earned through loyalty or otherwise, or think you have with Marriott, or a particular credit card, it would serve you well to check with the resort first. Likely you don't have them. Surprise! This is about selling time shares- so therein are where the perks lie. Don't assume Marriott is one big happy family. There are some family members who share the same name but don't don't come to family gatherings or talk with another. Now, on with the good stuff. In a world coming out of a pandemic, we found staffing and service to be excellent. We can call out several in the restaurants- Yendy, Hermino, Vicente, Jose Luis, Andrea, (others) who did a excellent job. Housekeeping stellar. The bell staff who brought and took our luggage were very good. The location of the property is also great. Towards the southern end of the Hotel Zone, it's quieter (that's what we wanted this trip) less crowded, the beach set up with umbrellas and palapas were very nice. The beach was raked and always set in the morning. There are two pools, a main one with all the activities, and a smaller one that was more tranquil. The resort is huge. The have a flow rider which wasn't operating when we stayed. The breakfast buffet was plentiful, and had attendants serving for sanitary reasons which we like. Plenty of made to order options of both Mexican, and US selections. The quality of the food items was above average. On the first day we ordered a couple of sandwiches on the beach (we flew in and hadn't eaten all day). Even though we were hungry they weren't good. Israel the manager took care of it for us. The next day we did carne asada nachos and loved every bite. Mojitos were delish. The room itself was s spacious but parsely furnished. Seemed to be missing a lot of furniture. There was no desk and only a small side chair. There were many areas that looked unfinished. There were a line of bugs in the bathroom that were painted over rather than being removed before painting. Not many rooms have a balcony- and we will credit the resort with upgrading us to a room with one. It was direct ocean front. Nice, but felt confined as the balcony was fully enclosed with the exception of the small opening in the center. It was a quirk of this line of rooms. Other balconies looked more open like you expect. Another design flaw was the rainwater drain is right in the center of the opening. Thankfully it didn't rain during our stay, but likely the runoff would make the balcony's below unusable during a rain. Even with all that said, we did love the resort and the staff. However, due to the policies, and lack of perks we probably won't book again here, or any Marriott time share property. Full disclosure - we are not blaming staff or the hotel for the policies. We should have read all the fine print when booking the reservation and not assumed our loyalty status, or Amex perks applied at every Marriott location. And, after a few hours, three calls, a trip to the front desk, and manager intervention, we were able to inch our late check out first to 11, then noon, and finally 1 pm. Much better for a 5 pm flight. However, don't count on you having the same success.

My family and I stayed at the villas here at the Westin 10/10 was able to accommodate family or 12 comfortably. Omar our bartender at the pool and sport area bar was so great! I appreciate his kindness and hospitality. I wish him all the best! Overall service was amazing and all the activities offered here make the stay so much fun! Also would recommend the spa it was so relaxingI got a massage for my boyfriend and I. I also booked their facial services for my sister in law and I. AMAZING TIME WITH AMAZING PEOPLE.

We stayed at the Westin Resort and Spa for 3 nights. The hotel does not offer shuttle service, so we had to book our own private transportation. We arrived at the hotel around 11am, check in is at 4pm but they were able to check us into a room early with no issue. Pros: Friendly staff, Clean Room, and hotel. Spacious first floor walk out room Great view Early check in was possible. Covid testing offered onsite with appointment for $23. Housekeeping offered upon request. 3 restaurant options onsite. 2 large pools and 2 small pools. Free WIFI. Public bus stop at walking distance. Cons: A few amenities closed still due to covid (Pool bar, pool side bar, Wave flow rider, Steam room, whirlpool spa). We had issues with the iron in the room and it took two calls to get towels brought to the room. We were talked into sitting in a 90-minute timeshare presentation when we were only asking for an atm and a map of the hotel. We tried to check out at 6am but their system was updated from the night so they were unable to give us a final bill during check out, they said it would be emailed later that day.

This hotel had some great qualities, and some awful ones. It's close to the airport. It's a good 15 minute drive. If you take a cab make sure you discuss the price before getting in. They are not trustworthy with tourists. The hotel staff were mostly friendly. The 3rd party vendors who work to fill seats for the timeshare work onsite and as far as customers are concerned they work there so their pushy sales tactics take away from the luxury experience. I had to unplug the hotel phone to stop them from calling me. He attempted to trick me into signing a form after I stated I wasn't interested. I was not feeling well and this guy kept going on and on trying to pressure me into going on into the timeshare. I said no but that meant nothing to him. It was beyond unethical. The hotel itself is decent. It has a nice peaceful location facing the ocean. It's a few stops on the bus from the shopping centers, if you are going on the trip to shop this isn't the location unless you don't mind catching the bus. It was $1 per person and it's safer than driving a rental. The way I saw people driving on the roads, I would hard pass on getting a rental car and driving in Cancun. We caught the bus to the local malls and shopping centers, and all of the tourist stops are on the bus line. The bus stopped one block from the hotel, so it's fairly easy to get to the busier part of town. I would recommend staying here if you are wanting to be in a more chill environment. The rooms were cool, if you had a balcony. They offered us a patio, we declined. The patios are great for large parties who have rooms next door to each other. If you are just getting one room go for the balcony so you can have a view. Sitting there on the balcony watching the ocean waves crash was so relaxing. The onsite breakfast was great. Unfortunately the month, we went a lot was shut down. The wave machine onsite was under construction. The pool bars were closed. They ushered people to the restaurants, so I had to hunt down a drink and it didn't feel accommodating. We brought our Roku, I suggest you do the same. I wanted a vacation where I could relax. They did not have lots of options l nor did they have a smart tv. The air conditioner was great! The wooden black out covers for the balcony was a nice touch, which made it easy to sleep in. No microwave, which made having a fridge a little useless outside of water and mixed drinks. Theres a lagoon view and an ocean view, I absolutely wouldn't pay to see a lagoon when I'm on the ocean. Two free bottles of water each day and believe me you will want to make sure you get them! The cleaning service doesn't want to clean your room. If you are in there they will ask if you want towels or anything besides water. If you aren't there they clean your whole room. Try getting them to clean the room if you are there, and you will start to feel like you are begging them for something. Overall, the bed was comfortable. The food was good. The air conditioner was great, and the view from my balcony and the back of the building was amazing. I enjoyed walking in the beach and listening to the ocean waves. I would go back, but I'm not certain I would try this location again because of the timeshare salesman.

We stayed here in a special with my Marriot Bonvoy visa credit card. It was for 5 days and 4 nights for $349. Although that was a great price for a cancun vacation the room was extremely dated. We had to attend a timeshare presentation as part of the special pricing. I checked the beds as I always do when traveling and at first glance (and spraying beds down with Lysol and alcohol) I didn't see any bed bugs. While on the plane I noticed I had 2 red welts on my right arm underneath my arm and my cousin had some on her back. After getting home and showering I noticed 6 more: 3 on my right leg in a straight row and 1 on my left arm on the front. This is most definitely the sign of bed bugs! I also had a horrible experience with Carlos during my time share presentation. He was extremely pushy and constantly arguing with me about pricing that I've paid to stay at previous Marriot hotels. I told him I know exactly what I paid without any special pricing and I have receipts to prove it. He then starts to raise he voice as if that makes him right and to over talk me. I then ask for someone else to finish the presentation. I told him I'm not interested and you all want way too much money for these 30+ year old out dated room. I do not recommend this place. Overall we had a amazing trip. The best part of the hotel is the beach and the lobby. Breakfast was ok but the bar at the arena (I think it's called) was pretty good. We stayed in room 1644.

The noise from club med is obnoxious. It ruins the nice evening of solitude and waves and the beautiful place. The western is if I wanted to be in spring break, I would go further down hotel row or I would go to Panama City Florida.

Posted directly from email to Marriott; As a lifetime platinum elite member, our experience with Marriott was horrible. We arrived at the Westin Cancun resort and spa on June 26. We were there an hour and left. Neither one of us could believe a Marriott, especially a Westin, attaches their name to such a property. While we've never stayed in a property like "Motel 6" or "Red Roof Inn", that's what we would equivalate it to. Absolutely unbelievable. After checking in, we realized we could not stay at such a resort, especially not for anniversary, which we were celebrating. We called Marriott, spent at least 30 minutes on my phone and moved another Marriott property. The person we spoke to told us that our reservation would be taken care of and we would not be charged anything for the first night day. Unfortunately, we arrived home and my credit card is charged for the first night. You can clearly see we checked into another Marriott resort the same day. How can we be two places for the same night? It is unbelievable that we have had to go through this amount of time and hassle to settle this, yet it isn't even settled. This was our anniversary and this is what we get from Marriott?! We called Marriott tonight, trying to clear this charge and spoke to three people. All said their system is down for three hours and they can't help us. We even escalated it to a manager named, Jen, and she couldn't help us nor did she ever ask my wife what she could do to help. My wife even asked if she could call us back and she said she cannot. The lack of service is so incredibly disappointing and completely changes our perception of Marriott. All while we called Delta Airlines this evening and commended them for their excellent customer service. I recommend Marriott to take some tips from them.

The Westin Resort & Spa Cancun is our second resort stay in Mexico. My Son booked it in advance and he was happy with the deal. Upon checkin we were able to get an ocean view room with a balcony and two double beds. We are also in the furthest resort wing away from pretty well most things therefore it's quiet as preferred. Nice spacious room! There are events hosted by friendly & helpful hotel staff. We will join a few excursions, enjoy the pools, try Arena Sports Bar and other restaurants plus a market onsite.

Older property, with slow and non responsive service. The checkin times are extreme, and they won't answer the phone in the evenings if you call. The shuttle is not available even though they advertise it. There are better options in Cancun

Stayed 5/d-4/n and just returned (Jan '24). This is a great location on the southern end of the Hotel Zone with a picturesque beach, IMO, however the facility itself was missing the mark in several key points, especially given the 4 star rating. I rarely post a review on Yelp, unless the experience was exceptional (either positively or negatively) Positives: 1:Free parking in the adjoining Garage for rental cars, which I had. 2:Free Ice at Pool Bar ( If you wanted a functional Ice Machine on your floor think again). Negatives: * Electrical sockets were placed in random odd locations and most only had a single socket rather than the usual double sockets ('cept bathroom). This left us scrambling for open plugs with all the gizmos needing to get charged/powered. we had 3 occupants in a normal double bed room w/rollaway. We ended up having to "time-share" the outlets (that worked) . * No Microwave, so you can't heat up you overpriced leftovers. *Sink faucet and towel hook needed tightening as they were loose. TP loaded upside-down and reversed on dual spindles so some dexterity was required. *The Sports Bar/Restaurant on first floor by pool has ~meh~ ,typical touristy beach fare, for Prime Rib $$$ (dinero) for both food/drink. We ate dinner there twice and it was (90 Bucks first time) 3 people with cheapest menu items and 2 well cocktails altogether. -The second time at same restaurant/ Spouse and Son each had 2 of the 12oz (small) Margheritas. The drink bill was 1190 Peso's for 4 small Margs, which (at 16 Peso/Dollar) is $74.38 ($17.50 per slushy), they mistakenly charged us for the 20oz Margs, not the 12oz which were in the smaller glasses... ..We called this to the waiter's attention, and he suddenly forgot the English he was fluently speaking prior, and would not make a price adjustment, but rather, brought a 20oz Marg that nobody ordered or wanted as were about to leave. * Don't expect any freebies (i.e. lobby coffee, etc) Be aware they will probably call your room, as they did to us, to state we had earned a free prize for using Bonvoy points, and when one of us went to the Concierge to pick up the "prize" (tote-bag) whoo..hoo, we were in point-of-fact, ambushed with a time share-hustle , Muy, no Bueno! The beds we comfortable, and the bell-hops were awesome, so that's trying to end on a positive.

Stayed here for a girls trip and it was everythinggg!! Located about 7 miles from the airport and a corner store not far from it. It's not all inclusive but not expensive either. The place was very clean, the staff very friendly the check in process went very smooth. It's a big place so learn the elevators fast. They have so many infinity pools, activities all throughout the day like water aerobics,cooking on the beach, morning jogging, Boot Camp or mixing your own drinks which came with up to 3 free alcoholic beverages. There's a gift shop I feel they could have done a bit better with letting us know it was there, what the hours were and where it was, it is hard to find. And it's expensive suntan lotion is $15 usd in their store so don't forget yours lol. The waves were very aggressive, yet beautiful!!! They had massages set up near the beach and a bunch of other resorts like the hard rock hotel. The area felt very safe, so much so that I walked to the local store at night around 10-11pm and was fine. On the same strip as the westin is a shopping plaza about 4 miles up with everything from McDonald's, bath and body works, Gucci , Fendi more resorts and a few authentic Mexican food spots tucked in there. It's hard to change your money once your here it's best and cheaper to change it at your bank before leaving. Small bills in pesos help a lot. They do accept your debit/credit card most places, the foreign exchange fee is fairly small per swipe 0.11 cents. There are excursions like parasailing, snorkeling, jet skis available on the beach, at the plaza there's different companies as well you can definitely find a good deal between all the different companies offering. I took the bus to the plaza the R1 bus. I was looking to go to marcado 28 because I was told that's the best place to go for well priced items take the R2 bus to get there. Marcado 28 was closing soon so we opted for the plaza. The bus doesn't accept debit or credit cards lol you need cash. Overall great resort, room service, sports bar, whirlpool, swim up bars beautiful!

The rooms in the hotel are average at best, but the rooms in the villas are very nice. The service is great and the location is decent, yet far away from everything else on the hotel strip. A huge disappointment was how early ALL of the pools close down. They all close at 10:00, including the hot tub. When have a later dinner out, it is nice to unwind in the pool or hot tub. Unfortunately they close all of them early and all once. This is a big enough deal that would stop us from having ownership with this location or coming back again. Very disappointing for all of that traveled together.

This is a nice place.... The staff was extremely friendly and the facilities were exceptionally clean. It's important to state that it was very quiet and uncrowded when we visited. Regardless, our family was always happy and didn't have any outstanding issues. The pools are nice and clean and the convenience of the shoreline was nice. It's location is okay. We did end up taking a taxi into the main city areas as it was much easier than waking the distances.

Coming out of recent yelp inactivity to warn people about this hotel. Stay away! I don't know what's worse- the excessive time share scams going on here or the fact that this hotel markets itself as a 4 star hotel. That's an embarrassment to the Westin/Marriott brand and real 4 star hotels. But first I will say a few positives because it's not their fault and we tried to make the best out of a bad experience. Unlike some other recent posters, I found the employees at the restaurant by the pool hardworking and the food seemed pretty good. We also liked the bellhops- they were great. And the hotel seemed to have a lot of fun activities going on in the pool area. We liked our morning beach walk; she was great. It's just everything else. The hotel has no amenities. Granted we usually stay at beautiful 4 or 5 star hotels but I've never stayed at a hotel that doesn't have coffee or tea set out for guests in the lobby- no matter what the ranking is. It was super hot in Mexico when we got there. Maybe offer your guests a welcome drink or at least cold water when they arrive after a long day of traveling. Unfortunately all the front desk and the concierge care about is selling time shares. We are long time Bonvoy members but that wasn't even mentioned at check-in- just the opportunity to meet with a personal concierge who had a special gift for us. Once we told the concierge we weren't interested in a time share tour they conveniently forgot about the gift :-). But they asked us multiple times about signing up for the time share tour. Even to get the $75 credit that was promised to us as part of our package, was a scam as another recent poster mentioned. That should have been an automatic credit to our account, not something that we had to track down and deal with their shady practices. Also, as other posters have said, the condition of the hallways where the rooms are was disgusting. It looks like a 2 star hotel. Carpeting is peeling off, our room had chipped paint by the door, the hallways smell and our bathroom was gross. I could go on. The pool and beach area are better but we asked about why a lot of beach chairs don't have cushions and nobody had an answer or offered to fix it. And they don't even have air conditioning running in rooms off of the main lobby. Luckily the weather was great while we were there which was the only saving grace. And we did eat out well at some local restaurants. But we obviously will never return to this hotel again and completely regret choosing this hotel when there are so many good options in the area.

Hotel was a little dated, but we had a great time! The service was wonderful! Leonardo our server at the Sea and Stone Restruant was amazing!! Great food as well! I would highly recommend staying at the Westin Resort and Spa! The water was beautiful as well!

Very clean, no frills. The outside pool area was pretty close in comparison to other hotels. The indoor amenities were nice but pretty basic. The food was pretty good and the service was outstanding. The only thing we were surprised about were the drinks at the pool- they all were just very mediocre with some having a medicine taste to it. Very disappointing on a tropical vacation.

While staying at the Westin Resort & Spa, Cancun, Mexico from 12/13- 20/2023, using Marriott Bonvoy points for a seven-night stay, my wife and I experienced three + days of loud construction noises including banging, drilling, compressor noise and paint smell around our room, including adjacent rooms and rooms across from us. We experienced headaches and nausea from the noise and paint smell. We informed resort management on day one, and nothing was done. On the third day, we notified Ms. Daniela Plascencia, Executive Assistant for General Management, and she witnessed what had occurred to us. We were not transferred to another room until we demanded to be transferred on the fourth day of our seven-night stay. We have pictures and videos of what transpired around us. We booked our stay via the Marriott Bonvoy's 800 number and were never informed that the Westin Resort & Spa in Cancun was a Marriott Vacation time share location. We were not provided with Marriott Bonvoy amenities during our stay. Had we known this, we never would have stayed there. We made a complaint with Marriott Bonvoy, and they did nothing and referred us to Westin Resort & Spa, even though we made the reservation through Marriott Bonvoy and used Marriott points. Westin Resort and Spa advised us to file a third-party liability claim, which we have done, but we have not heard from them. I am a lifelong Marriott Gold member and requested reimbursement of Marriott Bonvoy points used, and my request was denied. We were told that our only option would be to file a third-party liability claim. My recommendation is to avoid Westin Resort & Spa and I will avoid Marriott Bonvoy as well.

First time staying here at Westin Resort- I would say that this place is beyond perfect. We are lucky enough to stay in one of the best villa they have. Our room was equip with kitchen , washer & dryer, living room ,2 king beds and 2 bathrooms. Our room was very clean and smell really good. .We had a beautiful view from our balcony. I truly enjoy our stay here. They are remodeling the whole resort so when we went in Dec. 2019 half of the hotel was still under construction but that didn't bother us. There's couple restaurants in the area to choose from.

I booked this hotel because we drove in from Tulum and just needed a place to stay before an early morning flight the next day. For one night, the price was perfect! The property has potential but needs upgrading. The bell hops and greeters were extremely friendly but the front desk staff was terrible! They were not welcoming or helpful at all. The rooms were meh, didn't look like the inside of a Westin at all! The pool had warm water which is gross. There was plenty of seating areas to lounge. The swim up bar had no alcohol in it, instead they use it as a place to conduct fun games like trivia. If you order food or drinks at the pool, wait times are around an hour which is ridiculous! The drinks have little to no alcohol in them. The beach is filled with seaweed and the life guard wouldn't let anyone swim even though there were zero rip tides, only large rolling waves. The property appears nice but if I was vacationing in Cancun for a week, I would not stay here.

The Westin Resort & Spa Cancun is a nice basic hotel on the beach. For the price it is worth the stay to be in a nice beach with white sand. The negatives are as follows. The rooms have full size beds that are uncomfortable. The room is missing furniture like a desk or a sofa. The staff is annoying trying to get you to do a timeshare presentation. Just stay away from the staff, run run away. The staff tells you that this is a private hotel and they do not have to honor your Marriott Bonvoy membership status. I had to fight the front desk to get a 2pm late check out, they did not even attempt to upgrade our room. The breakfast buffet is tasty and received it as a package with booking. The location is away from the hustle and bustle of the nightclubs sand restaurants. It is on the quiet side of the hotel zone. I think the staff was upset they had to give me a 2pm late check out they put my room next to the staff elevator and it was very loud starting at 6am. I did call Marriott and they said the hotel is not private and they should honor the Marriott Bonvoy perks as long as availability at the hotel. If you get this hotel from $50 to 100$ a night with breakfast included, then it is a bargain. Do not pay any price higher than that. You will get nice pools, white sand, and a blue ocean. That is the only benefit of the hotel.

Great hotel, with amazing views! But then why the three stars? It's merely a management issue. It's an older hotel and it's a little dated but they are doing a lot of renovations to improve the quality. Even with the construction, the hotel ground was very nice and clean. Staff was constantly in the area wiping down high touch areas, even the pool lounges are constantly disinfected! They take temperatures of those entering the property and have a shoe disinfectant at the main entrance. Kudos on them for keeping things on par! Now, this is where they fell short. Everything takes FOREVER to get done. Check in took forever- 30 minutes and was told the room would be ready by 4:30pm. I arrived at 3:45pm. Waited around the property, had lunch and returned at 5 and room wasn't ready! Finally received our rooms at 5:47PM! Ridiculous! I'm an elite member and my room wasn't ready, but others that had no status had their rooms ready. Let's just say throughout my entire stay elite members was considered nothing. I'm not entitled, but at least acknowledge the status. Restaurant service was very slow as well. There's only 1 and occasionally 2 people working. When it gets busy, it can take awhile for your food to come out. This was the case at sea and stones restaurant.... 1 waiter for 10 table. Arrived at 7pm and left at 10:15pm. Didn't want to leave because the waiter did a great job and the food was good but management should help him out! Poor guy had to work alone. Some tables left because they didn't want to wait anymore.. I understand it's during a pandemic but at least staff with two people! The concierge desk constantly tried to sell the Marriott Vacation Club. Wasn't pushy but does get annoying! Just let us check in, and have the option to listen or not. Had to listen to them explain all different benefits even when we said no! Just wanted to relax on the beach and enjoy some r&r time. Would I return? Yes. I'm sure it's a little different without the pandemic, despite the small hiccups- overall stay was good.

DO NOT STAY HERE, IT'S NOT WORTHY OF WESTIN NAME! This hotel is going through a remodel to be a timeshare, but the rooms they are renting are not updated and quite dilapidated. The AC has mold and could not handle the humidity and there was too much moisture in the air and furniture was damp, the rooms smell like pinesol, the furniture has cracks, the bathrooms have no fans, mold, tiny showers, basically no light. Once this property is updated it will be nice, we saw the rooms and remodel, also the beach is very large, private and great to swim, but right now stay away. Our saving grace was that our room faced the beach, had a patio and was steps from the sand, the beds are updated, so there was that. There are restaurants on the property that are nice for breakfast and lunch and now they have a nice dinner place.

Hotel grounds are beautiful but the restaurant's lack quality food and the rooms need some major updates. While this beachfront resort can appear very picturesque, the dining options and condition of the guest rooms were a disappointment. I stayed for 4 nights and 5 days recently and dined mostly at the resort due to lack of rental car and expensive taxis. Cancun in general was too much of a tourist trap for my liking. Avoid Cancun altogether. The food at the hotel was mediocre and overpriced. Several times I was served raw/undercooked meals and more often than not the order was incorrect. Pretty sure I got food poisoning from their lack of temperature control when cooking. The prices at these hotels and restaurants are absurd compared to what you would find back in the states. I'm sure inflation and covid have lots to do with the prices for not just the resorts but the food, tourism and transportation overall. The room itself was uncomfortable due to the lack of real AC, there was a constant mugginess even in February. The bed was also hard and the sheets were rough. Walls are also thin. I don't think I'll return to Cancun nor this resort unfortunately. Not impressed with this Marriott property and nothing about Cancun felt authentic to Mexico. Cancun is just an extension of the US, and an overpriced one at that.

Beautiful hotel with amazing staff, EXTREMELY clean!!! Just a beautiful place to stay, definitely will be coming back!

I was lucky enough to stay here and the Westin Lagunamar few minutes from this Hotel. There is a big difference between the two places. I can assure it's worth paying more money at the other location. This building is dated and doesn't have all the amenities like the other location. The employees and managers misinformed me on very important issues that cost me money. The only positive experience here was dining at the restaurant.

So we stood here from the 26th-30th check in was extra long due to the employees trying to up sell you and etc! First issue we checked into our room which we book a deal to get a very nice suite, this was nothing near that. I slipped and fell so many times i have no idea what they cleaned that floor with but i could have broken my Neck! They changed our room to a better one with a balcony on the opposite of the resort so much walking to get to anything! The main issue is that when we moved our rooms we forgot some of our stuff in the old one and we had to call back and fourth to front desk, concierge and lost and found after about 3-4 hours i've decided to go up to the front desk myself since I wasn't getting any confirmation contact anything on the last items to ask what was going on for them to tell me we are sorry we did not find anything. Ok moving on. When we would ask any of the stuff which I went with a really close friend of mine who is native to Mexico and basically asking everybody and the perfect Spanish you could ask where is Starbucks where is the Jacuzzi where is etc. and every time we asked we were point it in the completely wrong direction and basically got lost in how to just re-check our steps and go back. it was as if the staff didn't know anything about the hotel themselves we asked even about what was in the area or what would be the best restaurant nearby or something and they also did not know any recommendations. We had booked a couple excursions for my birthday and restaurants on the island and also inside the hotel we were working with Ruth who seem to be very nice to begin with but towards the end of the stay she kind of flipped a little bit as in like didn't be 100% clear with us and basically was just trying to make a sign up for a family marriage issue seminar and again I was here with my best friend so it made no sense. We had asked her to book an excursion for us and she was just trying to give us a bunch of other things so we decided we just landed to go check in or stuff relax little shower blah blah blah get back to you once we decided to get back to her she told us oh this one that you wanted to do which was the zip lining and the water holes she said the rate went up twice times so now it's gonna be double the price within a couple of hours. So we decided to just book ourselves through a third-party for the regular rate that we originally were told we would have to pay. So when talking to concierge they had booked us are free pick up and we have like a $75 resort credit that we received in our package when checking out we were told that our concierge's never scheduled our return drop off and that we had to take a taxi and we were both leaving at suppertime so basically we had a powder pocket and then on top of it when I asked for the $75 credit to be applied to the room charge they said I had to go to concierge and talk to them and when I did they said they had no idea what I was talking about what package that I bought once I showed him My email about 10 times and everything I think they just decided like let's just give him a credit and get this over with but I have every single thing to show them what we booked. The one positive thing I can really say is that for the price we paid for it was good it was basically $300 for four nights and came with $75 to put towards food that was an amazing day out the one restaurant on the beach the ocean in something the people working there and the food was phenomenal X top-of-the-line the best thing!! Everything else just stressed us out I just created us to just be like let's ignore it and move onto the next day because we just didn't wanna ruin our vacation. One of the most smallest things to write that was very funny it was they give you a Wacom guess which is a beach bag ours was like a backpack sling type and when I asked may I have the tote instead because that would be better for my that they said sorry that's only for owners.

The view alone is 5 stars. From the moment I stepped out of the taxi, I was in love. This place is pretty large and has a gorgeous lobby. Every window I looked out of had a breathtaking view. Their check in time is a little late, 4 pm, so I couldn't check in immediately upon arrival. They hold your bags for you and allow you access to the facilities. During my free time prior to checking in, I ate at their restaurant (don't get the pizza if you're over 10 years old, childish is the only way to describe it) and had a few drinks. The staff is nice but I wasn't impressed with taste of anything really. THEY DO NOT TAKE CASH. Which was an annoyance to me since I had pesos to spend. They have several pools, some smaller than others. The pools close at 8 pm. The pools and the beach around the resort are very clean. They offer massages, facials, and other spa treatments. The room I was in was nice. The bathroom had a shower, bath, full length mirror and the strongest toilet flush I have ever encountered. They provide free bottled water for you and of course room service at a price. I had the lagoon view which was beautiful but slightly less gorgeous than the ocean view. The air conditioning works well (it's in Celsius. The housekeeping staff will not only clean your room but straighten up your belongings. They gathered shoes and clothes I had thrown around the floor and place them neatly away. Alarming at first, but thoughtful. My only complaint about the room is the sheets, they were pretty scratchy. The staff is very helpful and able to assist with booking trips to attractions and will help you with transportation. The resort is right near a bus stop which proved to be surprisingly convenient. I never, ever thought I would be taking a bus in Mexico, I don't even take one at home, but it was convenient, safe and efficient. R1 and R2 will get you where you need to go for 12 pesos.. less than an American dollar. I LOVED THIS PLACE. I'm already planning my next visit in my head.

I feel like the reviews and the photos don't do this hotel justice. This is a massive hotel, even on our last day of our week stay we were still exploring the hotel and even found a private pool. Everybody was very nice and understanding and just wanted to help us. I was nervous because this was my first time traveling out of the country without my family and just my boyfriend but we felt very safe. There's police presence so don't be too worried about that. We got a room upgrade (in October the balcony rooms are very empty so if you bargain you will probably get one), which made our experience way better because we got to wake up to the water and sunrise. I recommend taking at least one drink making class. The bars and shop won't sell you alcohol until 11am. Shoutout to Martin and Alan for making our experience amazing. This trip was for my 21st birthday and everything was heavenly. Sometimes kids are present so if you don't want that then stay away from this hotel, because there are a lot of kid friendly activities. You can order food and drinks from your seats and the beach. The hotel is quiet until you step outside, but it's not a party scene, more relaxing. I'd recommend my friends to go here. The hotel is less than 10 mins away from the airport. Thanks for making my 21st incredibly special. They also gave me a free dessert for my special day.

We only stayed one night after our flight got cancelled. We didn't do anything around the resort so can't speak to that at all. We basically slept. The walls are thin and people are quite rowdy. I had loud white noise on and got woken up so many times. We stayed for about 6 hours (midnight to 6 am) and still had to pay a resort fee of $35. The room is ok, clean, extended stay style with fridge and in room washer and dryer. Given the poor sleep I got even though I was exhausted tells me enough. I'll take my money elsewhere for some good rest at the very least.

Rafael y josafac Ambos son muy trabajadores y tienen un excelente servicio al cliente. Gracias a ambos por ser muy amables y profesionales durante nuestro tiempo allí .

Stayed at The Westin from Saturday until Wednesday with me and the family. Yes it is a lot cheaper than other hotels on that strip in Cancun but for a reason. Based on the pictures online and it being a Westin I figured it must be relatively nice. Rooms here range from 200 USD a night versus the Marriot and other hotels from 500-600 USD a night. Coming upon the property I was highly disappointed. It looks like a run down Extended Stay or Holiday Inn NOT a Westin. First off the entire layout of the hotel is extremely awkward. Lobby is freezing cold and had the strangest Xmas decorations. A plywood Xmas tree? Not that that really mattered but it definitely doesn't have a luxurious "resort style" feel to it. Elevators don't always function according to the button you press and one even broke on our stay. Rooms are nothing special either. A very basic room with all the necessities but nothing above average. Some rooms have a patio and ocean view for a bit more money. But that's it. I will say the bed is very comfortable and I had a good night sleep except the occasional noise I heard from the room above me. (The walls are relatively thin). Bath and shower were nice and hot and overall pretty comfortable as well. We also got a free buffet breakfast each day of our stay which was also a nice add on touch. Just make sure to double check they don't charge you because we certainly did one day even though it was included. Buffet style breakfast was okay. Some dishes were good while others weren't. Just stay away from the juice. (It tastes fake and nothing like OJ or Guava juice). The salmon lox wasn't great either. In fact I'm pretty sure that was what got me food poisoning. They also have two restaurants on site, a sports bar and a more formal one. Sports bar was overpriced and typical mediocre resort style bar food. As for the other I didn't try it so can't comment. They also have a well stocked gift store with a Starbucks. Just be patient because you will be waiting 30 minutes in the morning for some coffee since they have one poor employee running the place. Hotel has four pools (infinitity pool, and 2 smaller lounge pools with another pool by the laguna that was empty. Pool felt nice but didn't actually swim in any of them. The lounge pools close at dusk. No jacuzzi except in the spa which was a bummer. U need a spa treatment to go in them. Hotel does face the ocean though and is a nice white sand beach. Unfortunately when we went tide was high and waves were huge and the beach was basically closed off for swimming which was a huge bummer. I wouldn't stay here again I would recommend avoiding overpriced tourist trap Cancun altogether and stay at Tulum or even the Maya Riveria.

We came to the Westin Cancún for a quick getaway and we were extremely delighted with the hotel. Right on the water... it was perfect. The rooms were spacious and the food was good. Will definitely return when we're back to Cancun!

We stayed for 2 weeks and loved every moment of our stay. Everyone at the resort was so friendly and willing to help. The food at the restaurant was great, we loved that they had a mini starbucks! We also took advantage of the bus stop right down the street which literally took us everywhere we needed to go. They had so many pools to choose from and were constantly cleaning them everyday. We felt very safe! Highly recommend this resort if you are going to be in Cancun:)

I stayed at the Westin resort & spa for a day before leaving Mexico. It was great. The staff was super friendly and they were very serious about COVID - restrictions. Everyone wore masks In the lobby. I chose this place because I wanted a bit of last minute luxury before leaving Mexico as I had been in playa del Carmen & tulum for a week prior. The hotel is literally right next to the beach and has a pool. There's a restaurant inside the hotel near this area, I was able to make an order and get food delivered straight to the beach. It's also 15 minutes next to the Cancun airport. If you're looking for a bit of last minute luxury, beach time or family fun, I recommend staying at the Westin.

A very very good hotel to stay with your spouse or family! Very clean, bathrooms are clean, hotel rooms are clean! Location is right in front of a bus stop that takes you to popular beaches and Downtown Cancun for only $1USD! Beach access is amazing, right in front of the pool, walk less than a minute to get to the beach! The service is amazing! Don't forget to tip the people who serve you! Really recommend coming to this hotel and the breakfast buffet is amazing! I'm talking about top notch stuff! Some good authentic Mexican breakfast!

Great place (location, customer service, clean, well kept property)! Would definitely go again